Alexander House

140/142 Folkestone Road, Dover CT17 9SP
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9.7 76 Reviews
  • Alexander House, Dover
Alexander House is located in the historical town of Dover. Set back from the road these two grand townhouses offer large open social and leisure spaces for service users to relax and socialise. With a beautiful courtyard garden and conservatories which join the houses together.

Care is driven by leisure and lifestyle services where the promotion of independence, dignity, and individuality is a priority.

Staff aim to provide a happy, secure and home from home environment with warm and friendly staff where making new and happy memories are a priority.

Alexander house has a hen corner where it houses hens which are cared for by the residents of the home.

Staff at Alexander House aim to provide a service which enables residents to live safely and securely so they come to regard Alexander House as their own home. Care staff strive to enhance resident lifestyles to help them to maintain their independence and promote their sense of purpose.

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Care Provided by Alexander House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 46 Service Users
  • Privately Owned
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Jill Hyland (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (46)
    • Single Rooms with ensuite Wet Room (24)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2002

Funding & Fees Guide for Alexander House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,450
    • Self-Funded Residential Dementia Care £1,300 – £1,450
    • RESPITE Self-Funded Residential Care £1,300 – £1,450
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,450

  • Fees are dependent on the Room and the person centred care
  • (these prices are only a guideline, please contact Alexander House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Alexander House Reviews (76)

Total of 76, showing 1-20
9.7

Alexander House has a Review Score of 9.7 (9.716) out of 10, based on 27 reviews in the last 2 years. Over all time Alexander House has 76 reviews.

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Review from L F (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family were devastated when my dad became very unwell and it was decided it was in his best interests regarding safety that it was agreed to admit dad to Alexander House.
I cannot praise highly enough the care, kindness, patience and compassion every member of staff showed Dad. I was informed
of every step of his journey and at all times his dignity was upheld. The staff went way way above to ensure Dad felt valued and cared for. Nothing was ever too much trouble in ensuring that Dad felt safe. Unfortunately, we didn't realise how short Dad's life was to become but we knew he was loved and cared for by everyone at the home.

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Review from Gail W (Wife of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I will be forever grateful to the wonderful staff of this care home. The care and kindness given to my husband and my family was exemplary. They gave us something we thought we would not ever have again and that was happy memories, how do you thank anyone for that kind of gift that will last our lifetimes?
Thank you, to the manager and all the staff for the wonderful care you give to all residents and families.

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Review from C W (Daughter of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is outstanding, the care and attention to my dad is amazing so attentive and they genuinely care. I can't thank them enough, for the first time in years we managed to sit down for a meal at Christmas with my dad. Such a special memory when we didn't think we'd get any new ones.
All the rooms
are clean and tidy.
I really can't thank the team enough for putting smiles on my dad's face.

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Review from J M (Son of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wanted to write to you on behalf of our family to express our heartfelt thanks to you and the entire staffing team for the care you provided to Dad in the short period he was with you, before passing on Christmas Eve. You and the team went above and beyond on a regular basis and the level of care
that was given was done so with a genuine depth of warmth and I know Dad was happy with you, we could not have asked for a more warm, friendly, caring and empathetic care provision for him during his time with you.
In addition, the care and understanding you all displayed to myself and our family during our visits were second to none and nothing was ever too much trouble. The management and the entire staff team are a credit to themselves and to their company in the level of care they provided on a daily basis to a much-loved Husband, Dad, Dad-in-law, Grandad and Great-grandad, you should all be very proud of yourselves.

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Review from Chrissie W (Daughter-in-law of Resident) published on 21 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law came to Alexander House on 8th November 2023 and until her passing on 8th July 2024. Although in a perfect world, she would have preferred to be at her own home, she was very happy at Alexander House. She frequently said how lucky she was to be cared for by such lovely staff at a time
when she was no longer able to care for herself. The staff are all very kind and caring. My daughter, baby grandson and I visited most days and were always made to feel welcome. The staff were caring and knowledgeable, and nothing was too much bother. It was comforting to know Mum was in good hands. Thank you all so much.

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Review from A W (Daughter of Resident) published on 9 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have never met such a kind, caring and considerate group of people. The care my mother received during her seven month stay at Alexander House was second to none. From the moment Mum arrived there to her final difficult days and hours, I have nothing but admiration for the staff in the way they treated
not only our mum but us as a family too. The whole team should be applauded and I thank them all.

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Review from Paul H (Son of Resident) published on 9 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as we viewed Alexander House, we knew that we wanted Mum to be a resident. As someone who was fiercely independent, she was initially reluctant but soon settled with the amazing care and support she received. From the end of November until she passed earlier this month, the members of staff
have gone above and beyond for Mum, and in the last stages of her life, we, as a family, do not know how we could have managed without them. No regrets about Mum being with you.

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Review from L K (Friend of Resident) published on 15 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent experience. Everything possible has been done for my friend. Treatment and care are well explained. Evidence of investigation of health issues. My friend is so happy is kept well and it shows that she is well looked after. My friend is so, so happy at Alexander House the staff are wonderful.
Thank you.

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Review from R G (Daughter of Resident) published on 25 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to the home after being discharged from the hospital where her care was appalling. She had previously been in another care home which would only let us see a dining room or the garden, we never saw her room or anywhere else. Alexander House was keen for us to be shown everything. The
staff are friendly caring and excellent at their job. My mother has put on weight and seems really happy. We are very pleased and happy with Alexander House.

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Review from Pamela G (Daughter of Resident) published on 11 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family cannot praise the staff at Alexander House enough. Although Mum's time there ended much shorter than expected, their caring, time and consideration to Mum's needs were the very best we could have hoped for.
They always had time for her and kept her safe. Highly recommend.

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Review from Roy P (Husband of Resident) published on 7 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife had dementia me and my family said we would never put her in a home after a fair time we could not cope 24/7 so she went into Alexander House.
I used to cry myself to sleep then I realised what a wonderful place she was in the staff were amazing looked after residents way above what was required.
One day a member of staff when finished shift put my wife in a wheelchair and pushed her over a mile to the seafront had seafood then pushed her all the way back.
Amazing I will never forget all they did for my wife.

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Review from Tony P (Son of Resident) published on 6 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

While my mother was in the care of Alexander House she was looked after and cared for by the fantastic staff, and was regularly checked constantly. And we couldn't have asked for better service from the staff and the home. And I could not praise the care home enough. And I would recommend Alexander
House to anyone who was looking for care for their parents or relatives. They always gave you a friendly greeting when you first arrived. We were often offered snacks and refreshments.

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Review from Lisa S (Daughter of Resident) published on 6 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were amazing couldn't be more helpful and kind, they treated my mum with so much, kindness, patience, and dignity.
I would recommend this home to anyone.
The only thing that I could mention is maybe a little money could be spent on deco to update a little, this isn't a negative to the home as
I would rather the money spent on caring which they supplied 24/7. Thank you to all the staff.

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Review from A R (Resident) published on 14 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the residents are very well looked after. Facilities are in every room, I move around all the time.

Reply from Jill Hyland, Manager at Alexander House

Thank you so much for your review of the time you are staying with us. I am glad you are happy. Thank you.


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Review from B P (Resident) published on 13 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is lovely, happy and friendly. Not been here long, never want to go. I would miss everyone.

Reply from Natalie Lamoon, Manager at Alexander House

Thank you for the feedback, it's lovely to hear and I will pass it on to the staff. Thank you so much.


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Review from T W (Resident) published on 13 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Alexandra House is very helpful and caring, the staff are very caring, really good care home.

Reply from Jill Hyland, Manager at Alexander House

Thank you so much for the review it is always good to have feedback from the people we care for. Thank you.


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Review from N D (Son of Resident) published on 11 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, very good. The staff are always very approachable and helpful as are the management from my experience and Mum has settled in well. She has been at Alexander House for over a year now and we are very happy with the care she receives there.

Reply from Jill Hyland, Manager at Alexander House

Thank you so much for your feedback. I will pass all information on to the staff.


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Review from Simon W (Husband of Resident) published on 9 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The most important thing for me is that I feel secure in the fact that my wife is safe, secure and well cared for by the staff at Alexander House.
I try and visit once a week. I call to make an appointment to visit and when I arrive the staff are always very welcoming. I see my wife almost always in
her room and I can tell from looking around she has been properly cared for. As her condition deteriorates over the months she still receives the same care and without prompting she will say how much she appreciates the support she receives from the staff.
I only visit my wife in her room so can’t comment on other aspects. The parts of the building I pass through are well-maintained.

Reply from Jill Hyland, Manager at Alexander House

Thank you so much for the feedback, I will share all feedback with the staff, thank you.


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Review from Peter P (Son of Resident) published on 6 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has lived in this care home since 2020. He is always complimentary about the staff who he says are all very kind and friendly. Dad settled in at the home rapidly, he is included in activities and has made friends amongst the other residents. I contact Dad most days, my interactions with staff have
always been friendly and professional. This has been reinforced when I have visited Dad. I am made welcome and the atmosphere in the home is friendly. Staff always have time to talk to Dad, and when they talk to me it is clear that they have engaged with him and have listened to what he has told them. Dad is well cared for and feels supported. When Dad has any health issues the family is kept informed. The standard of care provided is very high. The home is clean and tidy. Communication with the home management is open and honest.

Reply from Natalie Lamoon, Manager at Alexander House

Thank you so much for the feedback, I will pass this on to all the staff. Thank you.


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Review from N G (Friend of Resident) published on 5 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our friend entered the home at the beginning of Covid. She has dementia. As we were not allowed to visit we depended on emails, phone calls and for our friend calls from a friend each day. Becoming a resident is very much against your will but safety and health are a needed requirement. For her to settle
it depended on the training given to staff and the care requirements they gave to residents. Time in the home proved very difficult due to the aggressive behaviour of our friend due to Alzheimer's. Over the current year with the help of the home and our input as friends has seen an improvement with her. We know she is cared for and there will always be changes required but this is helped by communication with the care team at the home.

Reply from Natalie Lamoon, Manager at Alexander House

Thank you so much for your feedback. All feedback is much appreciated.


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Current Review Score: 9.7 (9.716)

Overview of Review Score

The Review Score of 9.7 (9.716) out of 10 for Alexander House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.716 for Alexander House is calculated as follows: ( (233 Excellents x 5) + (83 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 320 Ratings = 4.716

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Alexander House is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (1)

Jill

Jill Hyland

Job Title: Registered Manager

Joined: 2007

I started as a health care assistant straight from college in 2003. I am currently in my 14th year with the home. I gradually progressed within the homes to senior, Deputy and Registered Manager. I have NVQ Levels 2, 3 & 4 and my Registered Manager Award; I am currently doing my QCF 5 to help keep my knowledge fresh and up to date.


Frequently Asked Questions about Alexander House

What types of Care is Alexander House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Alexander House provide?

Day Care & Own GP if required are other types of care provided.

How many Rooms does Alexander House have?

There are 46 Single Rooms.

What are the Facilities & Services at Alexander House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Alexander House to the centre of Dover?

0.7 mile(s) as the crow flies, distance by road may be significantly further.