Alexander House

140/142 Folkestone Road, Dover CT17 9SP
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9.7 76 Reviews
  • Alexander House, Dover
Alexander House is located in the historical town of Dover. Set back from the road these two grand townhouses offer large open social and leisure spaces for service users to relax and socialise. With a beautiful courtyard garden and conservatories which join the houses together.

Care is driven by leisure and lifestyle services where the promotion of independence, dignity, and individuality is a priority.

Staff aim to provide a happy, secure and home from home environment with warm and friendly staff where making new and happy memories are a priority.

Alexander house has a hen corner where it houses hens which are cared for by the residents of the home.

Staff at Alexander House aim to provide a service which enables residents to live safely and securely so they come to regard Alexander House as their own home. Care staff strive to enhance resident lifestyles to help them to maintain their independence and promote their sense of purpose.

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Care Provided by Alexander House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 46 Service Users
  • Privately Owned
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Jill Hyland (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (46)
    • Single Rooms with ensuite Wet Room (24)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2002

Funding & Fees Guide for Alexander House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,450
    • Self-Funded Residential Dementia Care £1,300 – £1,450
    • RESPITE Self-Funded Residential Care £1,300 – £1,450
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,450

  • Fees are dependent on the Room and the person centred care
  • (these prices are only a guideline, please contact Alexander House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Alexander House Reviews (76)

Total of 76, showing 21-40
9.7

Alexander House has a Review Score of 9.7 (9.716) out of 10, based on 27 reviews in the last 2 years. Over all time Alexander House has 76 reviews.

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Review from Jim R (Husband of Resident) published on 5 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife came to Alexander House after two months in two other care homes. From the beginning, she was more settled, more cooperative and less stressed.
The home is spacious and clean. The staff are friendly and helpful and I no longer worry whether my wife is being properly cared for.

Reply from Natalie Lamoon, Manager at Alexander House

Thank you so much for your feedback, I will pass it on to all the staff.


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Review from Caroline M (Daughter-in-law of Resident) published on 5 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My impressions of the home during my mother-in-law's stay was that it was clean warm and welcoming and she was well looked after. We live a good distance away but had regular updates from the manager. Always willing to help us.

Reply from Natalie Lamoon, Manager at Alexander House

Thank you so much for your feedback, all feedback is much appreciated.


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Review from S C (Daughter of Resident) published on 5 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved here after being in and out of hospital for a while she has settled in nicely and is loving having people around her and has made some lovely friends, staff are very attentive and the manager is always on hand to ask any questions. So glad we chose Alexander House.

Reply from Natalie Lamoon, Manager at Alexander House

Thank you so much for your feedback, I will feed this back to the staff they will be over the moon to hear this.


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Review from Janet P (Daughter of Resident) published on 5 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been a resident at Alexander House since 2020. He has settled well there given that he was admitted between Covid outbreaks. Not being able to see him except through a window was hard on all of us. As I live close by I am now able to drop in almost anytime. He has a number of health issues
and is approaching his 92nd birthday. He is happy and certainly enjoys his food having put on weight. There have been instances when the district nurse or ambulance called and he was taken to hospital for treatment and returned.
The building itself may appear tired but I have seen maintenance work on a number of occasions taking place. Covid shutdowns must have made maintenance difficult.
Having been in various other residential homes with dementia residents it is nice to see staff interact with them. This week for example a number of residents were being entertained by a local musician on the guitar singing and dancing at 11am in the morning. The manager is always willing to speak to family.

Reply from Natalie Lamoon, Manager at Alexander House

Thank you so much I will make sure this is fed back to the staff. Thank you for the feedback.


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Review from T R (Sister of Resident) published on 5 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident at Alexander House since July 2021 he has complex health issues and has always been treated with respect kindness and patience by all the members of staff and I love my brother dearly but he can be very difficult. We visit him every week, the home is always clean and never
smells, only of wonderful home cooking which unfortunately my brother is not that interested but staff do try very hard to encourage him which is more than the last home he was in. My brother has settled very well and his general health has improved and I do not have to worry about him as I know he is being looked after and any problems Alexander House contact me straight away when he has been in hospital when he had Covid and I know I can contact them anytime.

Reply from Natalie Lamoon, Manager at Alexander House

Thank you so much for this feedback. Thank you, I will relay it all back to the staff.


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Review from Debbi L (Daughter of Resident) published on 5 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always receive a warm, friendly welcome when we visit Mum. Always call prior to visiting to check if it’s convenient for a visit, as I have a 350 mile drive. Never had any problem.
Staff are always friendly and professional and always offer us a refreshment.
Alexander House is always clean and residents
are very well cared for.

Reply from Natalie Lamoon, Manager at Alexander House

Thank you so much for this feedback, I will feedback to all the staff. Thank you.


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Review from Robert T (Son of Resident) published on 2 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is very happy after settling in over a year ago, she loves the staff and the lovely food and is being very well cared for. One of the cooks I have known for quite some time and she is very compassionate about her cooking plus a great for a laugh like all the staff that I have met.

Reply from Natalie Lamoon, Manager at Alexander House

Thank you so much for your feedback, I will pass it on to the staff, thank you.


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Review from B T (Daughter of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was unable to cope at home following the death of our dad, we visited Alexander House and were pleased with the staff and the setting. Mum settled in very well and she is happy and content there. The staff are kind and caring towards her.

Reply from Natalie Lamoon, Manager at Alexander House

Thank you for your lovely comments. It is an absolute pleasure.


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Review from Trevor N (Resident) published on 1 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived here for nearly 2 years and wouldn't want to be anywhere else now. The girls and lads are spot-on and nothing is ever too much trouble. The food is top-notch! and the beer. I have a lot of freedom to come and go if I want to but I stay in now with the virus about, I don't want to bring
it in.

Reply from Natalie Lamoon, Manager at Alexander House

Thank you very much, Trevor. We really do appreciate the feedback.


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Review from Alison B (Daughter of Resident) published on 21 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is not the easiest lady to look after and can be very stubborn but they won her around and she has settled in and seems very happy. The staff are very patient with her can’t wait to get back to see her soon.

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Review from Nat L (Daughter-in-law of Resident) published on 16 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am not impressed with the new telephone answering system. We are happy with our family member's care. Look forward to when we can visit properly and visit their room area to ensure that that area of care is ok.

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Review from Elaine T (Daughter of Resident) published on 14 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alexander House is a wonderful place for your loved ones to live and be very well cared for. Would highly recommend this care home to anyone. The manager and all her staff are wonderful and outstanding. Nothing is too much trouble and feel that Mum is very well cared for and looked after, receiving
the love and care she deserves. Thank you.

Reply from Natalie Lamoon, Manager at Alexander House

Thank you for your review. Your kind words are very much appreciated by all.


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Review from Lynn I (Resident) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was most impressed from the first moment I arrived from the hospital. The welcome was warm, gentle and comforting. Help was given, again in a very gentle way. I came in on respite care and since this was new to me, everything was explained clearly. Now that I am here as a resident the circumstances
have changed but not the help and assurance. That remains intact.

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Review from B W (Daughter of Resident) published on 7 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Just visited for Christmas Dinner. Try to come once a month and am always made welcome.

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Review from H R (Daughter of Resident) published on 7 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff at Alexander House are amazing! Very friendly and knowledgeable.
I feel my parents are well cared for, and that is a huge burden off my mind. Had a lovely visit today and Christmas lunch, which was a great time to catch up and share memories with my dear parents.
Thank you for inviting me.

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Review from S H (Son of Resident) published on 7 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff members are very friendly and attentive to my dad, encouraging him to join in all activities and keeping him company. They try to help Dad when he needs more attention or if he is unwell.

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Review from Jean D (Friend of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a very enjoyable time. Food was excellent. The staff are wonderful, when I visit they always do their best to make me feel at home with a cup of tea. They look after my friend very well, she is always clean and well dressed.

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Review from Wendy B (Niece of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been resident for 3 years. I can honestly say we were very lucky when we met the managers. I cannot speak too highly re all involved in Alexander House.
Management and staff are skilled, professional in approach, caring and trained, my aunt receives support and tender loving care.
Highly
recommended.

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Review from J S (Friend of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend has only been here for a few weeks but everyone on the staff has been so caring and helpful when any problems arise. The Christmas lunch today was really delicious and plenty of it. The resident obviously loved having a chance to sing along.

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Review from M G (Wife of Resident) published on 3 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In a way, my husband was at a disadvantage because he was placed in a care home mainly for people with dementia. Unfortunately, suffering from Parkinson's Disease rendered his body virtually useless, while his mind was good as ever. The staff did more than their best to accommodate him but were often
too busy to afford him the care he needed. In some ways, I blame myself for not being able to care for him at home. At the age of 80, could no longer lift or keep going indefinitely - sorry.

Reply from Abigail Draper, Events and Marketing Manager at Alexander House

Thank you for your feedback. We were pleased we were able to give your husband and yourself the Emergency Respite that was needed for a short time. We are glad he was able to go home after his break recuperated.


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Current Review Score: 9.7 (9.716)

Overview of Review Score

The Review Score of 9.7 (9.716) out of 10 for Alexander House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.716 for Alexander House is calculated as follows: ( (233 Excellents x 5) + (83 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 320 Ratings = 4.716

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Alexander House is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (10)

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Meet the Team (1)

Jill

Jill Hyland

Job Title: Registered Manager

Joined: 2007

I started as a health care assistant straight from college in 2003. I am currently in my 14th year with the home. I gradually progressed within the homes to senior, Deputy and Registered Manager. I have NVQ Levels 2, 3 & 4 and my Registered Manager Award; I am currently doing my QCF 5 to help keep my knowledge fresh and up to date.