Alexander House

140/142 Folkestone Road, Dover CT17 9SP
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9.7 76 Reviews
  • Alexander House, Dover
Alexander House is located in the historical town of Dover. Set back from the road these two grand townhouses offer large open social and leisure spaces for service users to relax and socialise. With a beautiful courtyard garden and conservatories which join the houses together.

Care is driven by leisure and lifestyle services where the promotion of independence, dignity, and individuality is a priority.

Staff aim to provide a happy, secure and home from home environment with warm and friendly staff where making new and happy memories are a priority.

Alexander house has a hen corner where it houses hens which are cared for by the residents of the home.

Staff at Alexander House aim to provide a service which enables residents to live safely and securely so they come to regard Alexander House as their own home. Care staff strive to enhance resident lifestyles to help them to maintain their independence and promote their sense of purpose.

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Care Provided by Alexander House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 46 Service Users
  • Privately Owned
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Jill Hyland (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (46)
    • Single Rooms with ensuite Wet Room (24)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2002

Funding & Fees Guide for Alexander House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,450
    • Self-Funded Residential Dementia Care £1,300 – £1,450
    • RESPITE Self-Funded Residential Care £1,300 – £1,450
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,450

  • Fees are dependent on the Room and the person centred care
  • (these prices are only a guideline, please contact Alexander House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Alexander House Reviews (76)

Total of 76, showing 41-60
9.7

Alexander House has a Review Score of 9.7 (9.716) out of 10, based on 27 reviews in the last 2 years. Over all time Alexander House has 76 reviews.

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Review from John D (Friend of Resident) published on 18 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit Alexander House to see some friends of mine. I am always made to feel welcome by the staff and given a degree of privacy to talk to my friends. The staff always supply tea and cake which is most welcome.
The private rooms are always clean and tidy and the meals provided to residents are always
wholesome.

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Review from C I (Daughter of Resident) published on 18 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were excellent. Nothing was to much trouble and I enjoyed the coffee morning, the cakes were lovely.

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Review from Brian W (Friend of Resident) published on 18 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I visit my friends on a regular basis. My friend was a ballet dancer and we love her stories of dancing with Margot Fontaine at the Covent Garden Opera House. I also chat to the other residents and have made many friends. The staff are always helpful and kind.
We always get a very warm
welcome.

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Review from T S (Friend of Resident) published on 18 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good.

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Review from Christine W (Friend of Resident) published on 18 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I come monthly to the coffee morning. I am very welcome and enjoy seeing how my friend is treated by the staff. There is always a smile.

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Review from Debbie (Daughter of Resident) published on 27 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We needed to find a home quickly for Mum on release from hospital. The Manager was very helpful in quickly actioning this. Staff are very pleasant and got on very well with Mum under difficult circumstances - always happy to help and assist and try a little more at times than they had to. Did not mind
our constant visits and when we stayed either for last minute lunch or for the entertainment.
Accommodating with bright conservatories and large bright front dining/entertainment area which was really nice for a coffee morning or singing. Kept an eye on my mum healthwise with access quickly to doctors closeby. Management were always happy to update and listen.

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Review from Mark W (Daughter of Resident) published on 27 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother spent recently 17 weeks at Alexander House. She needed plenty of medical care being diabetic and had other health issues. It was a difficult time for her, having to leave her home of some 60 years plus (and for her children).
During her stay, she had excellent care, both from the physical
side as well as the mental side. Whilst she had a job to fully comprehend exactly what was happening to her, there is absolutely no doubt that during her stay her physical and mental state improved considerably. From our side, we felt so much better, knowing she was being cared for properly.
I would have no hesitation to recommend this home and its wonderful team to anyone looking for a home.

Reply from Natalie Lamoon, Manager at Alexander House

Thank you ever so much for your kind words. It was a pleasure looking after your mother. We wish you all the best for the future.


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Review from Barry P (Son-in-law of Resident) published on 30 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is well maintained, and decorated nicely, the food is freshly prepared and very good and you can watch the cooks getting meals ready so everything is on view, the staff are really nice and friendly and my mother-in-law has gone from strength to strength since she came here, she is happy has
friends, loves the staff who always have time for a chat , there is a welcoming feel to the home as soon as you walk in , I would recommend Alexander House to anyone with a family member who has dementia .

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Review from Susan P (Daughter of Resident) published on 30 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Alexander House more highly, my mother was taken there after 2 months in hospital where she spent 97% of her time in bed and was in a terrible state, from the moment she entered Alexander House her rehabilitation started, and she hasn't looked back , she is now bright and happy and
making friends , she loves the home and the staff she will say are all lovely ,she has a lovely room and can have whatever she wants in it , the staff are wonderful, friendly and helpful nothing is to much trouble . The home itself is nicely decorated and light and airy with a courtyard with tables and chairs where residents can sit out in warmer weather, they have staff who arrange different activities for residents from trips out to pampering sessions, they also have different entertainers come in to perform for the residents. This is without exception the best home I have ever visited and the best place for my mother and when she's happy so am I.

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Review from J B (Friend of Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is excellent the staff is.
The best anyone could wish for and the management are excellent.

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Review from Hilary G (Friend of Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is the best and the staff are excellent.

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Review from Maureen K (Daughter-in-law of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I consider my husband and I were very lucky to have found this home for his mother. Nothing is too much trouble for the staff. They act in a professional and caring manner.
The food is excellent and the care home is spotlessly clean and well maintained. We consider this care home 10/10.

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Review from Roger K (Son of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here for over 6 years now and we found this home excellent in all areas. She is very happy. This care home is a credit to the management and staff. I would thoroughly recommend it to others.

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Review from I R (Niece of Resident) published on 27 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the staff to be in general pleasant and caring. residents looking contented and were enjoying lunch. For an old building, it was in quite good order. However, my aunt's nails had not been attended to at all well. I was told by a member of staff this had to be done by a chiropodist. One nail
was so neglected it was about half inch too long. Money is not a problem so would like to know why this has not been attended to.

Reply from Natalie Lamoon at Alexander House

Thank you for your review and feedback. Making sure we meet the needs of our residents with dignity is important to us so I appreciated your time and the opportunity to be able to answer the questions you raised.


We look forward to seeing you again soon. Natalie


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Review from John K (Son-in-law of Resident) published on 6 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Access available 24 hours a day. Staff and management very caring.

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Review from Chris M (Son of Resident) published on 27 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been living here for about 5 years, over this time we have got to know the home and most of the staff well and I cannot praise them enough for doing a very difficult job under some very trying circumstances at times. Most are very patient and caring. As with most establishments of this type,
the actual number of staff would benefit with increased numbers.
Generally, the home is reasonably decorated with 3 sitting rooms, and Mum's room is cosy and warm, and clean. She seems well fed and she is content and happy.
Entertainment is provided regularly, thanks to the brilliant Entertainments Officer who encourages everyone to take part.
I feel Mum is looked after and is safe and kept clean.

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Review from Marina W (Daughter of Resident) published on 11 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Alexander House was visited on December 14th 2017 when they had a Christmas luncheon for resident and family. The staff were incredibly friendly and personable. Lunch was beautifully presented and was delicious. All of the staff are respectful of their residents and treat everyone with kindness. As
I live in the USA I was very concerned with my father going into a care home. After visiting this week, I am going home very relieved that my father is surrounded by wonderful caregivers.

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Review from Deborah B (Friend of Resident) published on 8 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring environment, approachable staff, attractive surroundings.

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Review from Diane B (Daughter of Resident) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is in a very good home, well looked after. Food good, rooms clean. Staff appear to be very caring. I live in Canada so difficult to give an assessment on daily or constant visits. I have just spent six days with her and taken her out for lunch, afternoon teas. Did not see any activities taking
place. I telephone frequently and staff are very courteous and helpful. My mother appears and says she is content. The new manager is very well qualified. She is very caring and patient with residents. I have no concerns about my mother being in Alexander House.

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Review from S N (Daughter of Resident) published on 26 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a very nice home. I think that my Dad is settling in very well. They have been very patient with him, helping him to settle in and he has got to know the staff and residents there. I'm quite happy with everything. The food there is very good - one of the things I noticed when I first went to
view the home is that the kitchen is all open plan - nothing is hidden. Dad walks about the home, visiting the lounge. He is happy there.

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Current Review Score: 9.7 (9.716)

Overview of Review Score

The Review Score of 9.7 (9.716) out of 10 for Alexander House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.716 for Alexander House is calculated as follows: ( (233 Excellents x 5) + (83 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 320 Ratings = 4.716

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Alexander House is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (1)

Jill

Jill Hyland

Job Title: Registered Manager

Joined: 2007

I started as a health care assistant straight from college in 2003. I am currently in my 14th year with the home. I gradually progressed within the homes to senior, Deputy and Registered Manager. I have NVQ Levels 2, 3 & 4 and my Registered Manager Award; I am currently doing my QCF 5 to help keep my knowledge fresh and up to date.