Alexander House

140/142 Folkestone Road, Dover CT17 9SP
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9.7 76 Reviews
  • Alexander House, Dover
Alexander House is located in the historical town of Dover. Set back from the road these two grand townhouses offer large open social and leisure spaces for service users to relax and socialise. With a beautiful courtyard garden and conservatories which join the houses together.

Care is driven by leisure and lifestyle services where the promotion of independence, dignity, and individuality is a priority.

Staff aim to provide a happy, secure and home from home environment with warm and friendly staff where making new and happy memories are a priority.

Alexander house has a hen corner where it houses hens which are cared for by the residents of the home.

Staff at Alexander House aim to provide a service which enables residents to live safely and securely so they come to regard Alexander House as their own home. Care staff strive to enhance resident lifestyles to help them to maintain their independence and promote their sense of purpose.

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Care Provided by Alexander House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 46 Service Users
  • Privately Owned
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Jill Hyland (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (46)
    • Single Rooms with ensuite Wet Room (24)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2002

Funding & Fees Guide for Alexander House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,450
    • Self-Funded Residential Dementia Care £1,300 – £1,450
    • RESPITE Self-Funded Residential Care £1,300 – £1,450
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,450

  • Fees are dependent on the Room and the person centred care
  • (these prices are only a guideline, please contact Alexander House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Alexander House Reviews (76)

Total of 76, showing 61-76
9.7

Alexander House has a Review Score of 9.7 (9.716) out of 10, based on 27 reviews in the last 2 years. Over all time Alexander House has 76 reviews.

Overall Experience

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Date Published

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Review from Peter J (Friend of Resident) published on 26 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home seems very nice and is quite pleasant. Staff seem amiable. We've visited a couple of times and as far as I can see the meals are acceptable. I couldn't really see any faults. My friend has got a pleasant little room - more or less en-suite. The home is also accessible in the area.

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Review from K W (Daughter of Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always very friendly and caring. Always come at different times and days to see mum and they're always caring and efficient. The home is very well run and the food is good (I like the fact you can see it being prepared on your way in.) I would recommend it to other people.

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Review from Iain W (Son of Resident) published on 24 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are friendly and seem happy working at Alexander House. The manager and assistant manager are helpful in answering questions and welcoming when we visit.


Carers seem to genuinely enjoy their work with residents. Mother's bedroom is clean, which is important, along with clothes. Service users

look content and cared for.


Service users are washed and dressed properly - good.


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Review from M S (Friend of Resident) published on 8 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to see my friend today and was pleased with what I found.
She had put on weight, looked happy and was clean and smartly dressed.
Two other residents came and joined us to have a cup of tea. They all look so happy.

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Review from Elaine M (Daughter of Resident) published on 2 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived in Alexander House for twenty months before her death at Easter this year. She was extremely well looked after and we always found the manager and staff very caring, kind and cheerful with her throughout the progression of her illness. We were specially grateful for the compassionate
way she was cared for at the time of her passing. It was always easy to talk to any of the staff on duty on our visits and we never felt any anxiety about her staying at Alexander House.


Many thanks to everyone there for taking away any worries we might have had about Mum being so far away from our home.


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Review from Gloria L (Cousin of Resident) published on 27 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin has moved into Alexandra House to be closer to her friends. The staff are very good and will encourage my cousin daily to join in with activities and spend time with the other residents but she likes to spend a lot of time in her room! I love visiting Alexandra House it is always welcoming
and friendly - save me a room!!!

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Review from L B (Daughter of Resident) published on 27 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all at Alexandra House - my parents are so pleased to be back together under one roof. It was a very upsetting time when they were apart. They like being here and when I visit it is like a home from home, everyone makes you feel welcome from the moment you walk in the door.

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Review from Xenia S (Resident) published on 23 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I enjoy living here. I like the sun lounge and the seaside lounge. I also like our hens in the garden.

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Review from Marie P (Daughter of Resident) published on 14 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good care and attention to the residents needs. Comfortable and clean. Food is very good and fresh. Staff very caring.

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Review from Valerie F (Niece of Resident) published on 14 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt is very well cared for.

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Review from Anglea B (Friend of Resident) published on 13 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I consider the staff welcoming and helpful and there is always someone available if residents need help. The resident I visit have a comfortable and clean room. In the recent weeks the décor of the sitting room has been changed with the addition of pleasant pictures and new curtains. The food is freshly
prepared.

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Review from Philip J (Brother of Resident) published on 10 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent ethos. Excellent atmosphere of care.

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Review from Sandra H (Daughter of Resident) published on 10 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very nice friendly home. Staff are excellent, and care for the elderly very well. Food is excellent, cooked on premises.
A nice clean environment.

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Review from Keith M (Son of Resident) published on 6 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We usually go and visit my mother every week and have always found the staff to be very friendly and helpful. The food looks extremely nourishing and well presented. The premises is always kept clean and tidy.

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Review from Rosemary B (Sister of Resident) published on 31 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Generally he is well looked after by caring staff who seem very fond of him. The home is light and bright but his bedroom furniture is very shabby, drawers broken etc. There are some activities but he is not always interested in bingo or keep fit.

Reply from Kerry Rowland, Registered Manager at Alexander House

We at Alexander House would like to thank you for your review and look forward to seeing you soon.


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Review from Lorraine G (Daughter of Resident) published on 31 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum came to Alexander House in March 2015 and after an unsettled start has settled and seems happy. She enjoys her food which is always lovely and her room is lovely and comfortable. She can be contrary but the staff always seem to be able to care for her whilst in her moods. Overall I am happy with
the way she is cared for, and have complete peace of mind know that she is happy being here.

Reply from Kerry Rowland, Registered Manager at Alexander House

We at Alexander House would like to thank you for you kind review and wish you all the best.


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Current Review Score: 9.7 (9.716)

Overview of Review Score

The Review Score of 9.7 (9.716) out of 10 for Alexander House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.716 for Alexander House is calculated as follows: ( (233 Excellents x 5) + (83 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 320 Ratings = 4.716

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Alexander House is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (10)

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Meet the Team (1)

Jill

Jill Hyland

Job Title: Registered Manager

Joined: 2007

I started as a health care assistant straight from college in 2003. I am currently in my 14th year with the home. I gradually progressed within the homes to senior, Deputy and Registered Manager. I have NVQ Levels 2, 3 & 4 and my Registered Manager Award; I am currently doing my QCF 5 to help keep my knowledge fresh and up to date.