Walmer Care Centre

8/10 Marine Road, Walmer, Deal CT14 7DN
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9.8 79 Reviews
  • Walmer Care Centre, Deal
Carleton Lodge and Carleton Mead stand side by side, overlooking the busy sea bay, with views all the way to France.

The Royal Marines bandstand is on the green a few minutes away and musical concerts in the summer are a great feature of Deal life. The Deal Lifeboat centre and the yachting club nearby adds to the local marine interest of the Walmer area. Good local shops, the town centre and Deal Castle are a short distance as are GP surgeries and all other services.

All rooms are thoughtfully decorated and equipped and residents are encouraged to bring in their own favourite furniture and possessions. Care workers provide a safe, homely atmosphere and a totally flexible life-style. Emphasis is placed on individuality and independence. Residents enjoy a choice of meals, prepared daily, using freshly purchased, local produce.

Staff are always pleased to meet with visitors to discuss their needs.

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Care Provided by Walmer Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 37 Service Users
  • Privately Owned
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jo Allen and Jill Hyland (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (31)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (19)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2002

Funding & Fees Guide for Walmer Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,500 – £1,700
    • Self-Funded Residential Dementia Care £1,500 – £1,700
    • RESPITE Self-Funded Residential Care £1,500 – £1,700
    • RESPITE Self-Funded Residential Dementia Care £1,500 – £1,700
  • (these prices are only a guideline, please contact Walmer Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Walmer Care Centre Reviews (79)

Total of 79, showing 1-20
9.8

Walmer Care Centre has a Review Score of 9.8 (9.786) out of 10, based on 25 reviews in the last 2 years. Over all time Walmer Care Centre has 79 reviews.

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Review from S C (Son of Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Loving caring polite staff. Clean building with a good atmosphere. Hard working staff that demonstrate tolerance and understanding of the residents. Rooms are clean and tidy. I always recommend the home to other members of the public.

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Review from L V (Regular Volunteer) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been volunteering here since October. I have always found the staff very welcoming. I have observed a very keen sense of belonging to a family when the staff attend to the residents. There is a very varied activity programme which runs every day. I think the biggest asset which I have seen every
member of staff has is patience - something that is so crucial for the residents living here. They are cared for as individuals with dignity and kindness.

Reply from Jo Allen, Manager at Walmer Care Centre

Thank you for your feedback and kind words. It is really appreciated and the time you give to our home


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Review from Janet S (Friend of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am familiar with many care/residential homes in this area. When my friend who I was caring for needed 24/7 attention... within 24 hours he felt secure and comfortable looking one hundred per cent relaxed and better. The staff very professional but friendly and supportive to visitors, always around
but not intrusive. 'I am impressed'.

Reply from Jo Allen, Manager at Walmer Care Centre

Thank you for your feedback and kind words. It is really appreciated. Thank you.


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Review from Jane W (Daughter of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved into Walmer Care Centre in October 2024, he has always said he would never accept moving into a care home, even when in hospital after falls he was always wanting to leave before his treatment had finished. We took Dad with trepidation wondering how long he would last, he is still there three
months later and he is very happy. The staff are wonderful, kind, respectful and engaging. There is always a cheerful atmosphere and the care is outstanding. Why were we worried, Dad is thriving.

Reply from Jo Allen, Manager at Walmer Care Centre

Thank you for your feedback and kind words. It is really appreciated. Thank you.


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Review from J P (Daughter of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum lives at the home and is very well cared for by the lovely carers. They're friendly, family-orientated and dedicated.

Reply from Jo Allen, Manager at Walmer Care Centre

Thank you for your feedback and kind words. It is really appreciated. Thank you.


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Review from Marion N (Niece of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful staff, so helpful and really understand the needs of the residents. Always on hand to answer any questions we have regarding our aunt's care.

Reply from Jo Allen, Manager at Walmer Care Centre

Thank you for your feedback and kind words. It is really appreciated. Thank you.


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Review from Catherine A (Friend of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been so impressed by the professionalism, caring nature and general helpfulness of every member of staff at Walmer Care Centre since I first contacted them in early January to enquire about urgent short-notice respite care. The gentleman whom I was assisting to arrange the respite care is being
looked after extraordinarily well. The standard of care provided is exceptional. It is clear that everyone who works there, from the carers and senior carer to the deputy manager and manager, are naturally caring people who are committed to doing the best job possible for their residents, and take a genuine interest in each individual resident. It is the people who work there who really make this place what it is. Thank you to you all.

Reply from Jo Allen, Manager at Walmer Care Centre

Thank you so much for your review it's so nice to hear such good feedback for the team.


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Review from N C (Daughter of Resident) published on 19 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer was very knowledgeable about Mum's meds, habits and personality and can see Mum is very comfortable in her surroundings.

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Review from Sharon A (Daughter of Resident) published on 17 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been happy here for the last four years. The staff are very accommodating. Nothing is too much trouble. Mum and staff are always having good banter.

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Review from A F (Daughter of Resident) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not have wished for a better place for Mum for the last two weeks of life. Staff were not only kind and caring to Mum but also to me and other relatives. Would not hesitate to recommend Walmer Care Centre.

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Review from Elaine T (Daughter-in-law of Resident) published on 4 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has been at Walmer Care Centre for nearly a year. There is such a homely warm environment and visitors are welcomed at any time. The care he receives is done with compassion, kindness and respect. We know that we can trust the staff to do the best for him and manage his difficulties
as his dementia progresses. Staff are always available to listen to any concerns or worries and keep us informed of any changes needed regarding the care plan. We feel each person is treated as an individual and care is thoughtfully given to respect what's best personally.
As a family, we cannot praise the staff enough for their patience and commitment to care in a thoughtful, kindly way.
We would have no hesitation in recommending Walmer Care Centre.

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Review from S W (Son of Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff who seem to really care and take note of reviews. They foster a good, friendly atmosphere and my dad has always been happy and well looked after. I highly recommend Walmer Care Centre!

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Review from Alan L (Husband of Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At Carleton Lodge we always get a sense of a happy crew, plenty of smiles and a true sense of relationship with the staff. There's a high level of care, compassion and concern for all of their residents. The staff really go above and beyond to ensure that residents are treated as individuals and create
a warm, kind and caring environment for all residents and visitors. The range of activities in the weekly update reveal a wide range of enjoyable events and activities for everyone to enjoy. My wife could not be better cared for. Thank you!

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Review from Sandra S (Daughter of Resident) published on 19 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved into the care home in late December 23 and settled in straight away. The staff are fantastic with him and our family is very happy that he’s here. There’s a lovely atmosphere when we call in to see him with lots of friendly faces. We would highly recommend the care home.

Reply from Jill Hyland, Manager at Walmer Care Centre

Thank you for your feedback and kind words. It is really appreciated. Thank you


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Review from S D (Daughter of Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family are very pleased with the care of our Mother, the staff are very friendly, helpful, and caring towards residents and family members, and nothing is too much trouble. Our Mother is always clean and her room is bright and tidy. The staff keep us informed. Overall the staff are very caring
and the care home is very warm and welcoming. We are very happy with the quality of care our Mother receives.

Reply from Jo Allen, Manager at Walmer Care Centre

Thank you so much for your feedback. We welcome all feedback and are happy to know you are all happy with the care and the home. Thank you.


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Review from J S (Husband of Resident) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are wonderful, I couldn't be happier with the care my wife receives.

Reply from Jill Hyland, Manager at Walmer Care Centre

Thank you so much for your feedback. We welcome all feedback and are happy to know you are all happy with the care and the home. Thank you, Walmer care team.


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Review from P J (Husband of Resident) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are extremely caring and do everything possible to keep my wife happy. It is reassuring to find that she likes being there and remains positive about the home.

Reply from Jill Hyland, Manager at Walmer Care Centre

Thank you so much for your feedback. We welcome all feedback and are happy to know you are all happy with the care and the home. Thank you, Walmer care team.


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Review from Rosalind L (Daughter of Resident) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn’t be happier with the care that Mum has received at Walmer Care Centre. She settled straight in, better than we could ever have imagined and is very content there. Mum always looks happy and relaxed, she particularly loves the sea views, watching the changing weather, the sunsets and sunrises.
There’s
a great variety of weekly activities that Mum enjoys. Everyone is treated as individuals with their own likes, dislikes and preferences. The staff are all so kind, friendly and helpful. I have to mention the special care that is taken to celebrate events like Christmas, birthdays, anniversaries and Mother’s Day. Our Mother’s Day tea today was wonderful! We are very pleased that Mum is settled in such a lovely environment which suits her so well. This gives us peace of mind knowing that she is safe and happy in your care.

Reply from Jill Hyland, Manager at Walmer Care Centre

Thank you so much for your feedback. We welcome all feedback and are happy to know you are all happy with the care and the home. Thank you, Walmer care team.


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Review from Helen J (Daughter of Resident) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the team at Walmer Care Centre. Since Mum moved in there in October, the care and kindness shown to her has been second to none. I have been surprised by how quickly Mum has settled in, and I attribute this to the active engagement of the staff to make each day a fun one.
I am able to visit whenever I like and also bring in my dog (who thoroughly enjoys the attention and food he gets from the other residents!) and importantly I am kept fully informed of all changes and incidents affecting my Mum. I feel comfortable asking questions and any concerns are quickly resolved. A great team!

Reply from Jo Allen, Manager at Walmer Care Centre

Thank you for your feedback, it is a pleasure looking after mum. Kind regards, Walmer care team.


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Review from Kirsty P (Daughter of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So pleased with the care that my dad has at Walmer Care Centre. The staff are caring and attentive. I have peace of mind knowing that he is safe and well looked after. I am able to visit when I like and am made to feel very welcome.

Reply from Jill Hyland, Manager at Walmer Care Centre

Thank you for your feedback. Kind regards, Walmer Care Team.


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Current Review Score: 9.8 (9.786)

Overview of Review Score

The Review Score of 9.8 (9.786) out of 10 for Walmer Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.786 for Walmer Care Centre is calculated as follows: ( (238 Excellents x 5) + (51 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 295 Ratings = 4.786

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Walmer Care Centre is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Apr 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (2)

Jill

Jill Hyland

Job Title: Registered Manager

Joined: 2007

I started as a health care assistant straight from college in 2003. I am currently in my 14th year with the home. I worked at the Lodge until 2007 when Nicholas James purchased the Lodge and Mead which make up Walmer Care Centre. I gradually progressed within the homes to senior, Deputy and Registered Manager. I have NVQ Levels 2, 3 & 4 and my Registered Manager Award; I am currently doing my QCF 5 to help keep my knowledge fresh and up to date.


No image found

Jo Allen

Job Title: Registered Manager

Joined: 2015

Has been with the home since 17th August 2015. Jo has NVQ Levels 2, 3 and 5 and has worked her way up the career ladder to progress to manager.


Frequently Asked Questions about Walmer Care Centre

What types of Care is Walmer Care Centre registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Walmer Care Centre provide?

Palliative Care, Day Care & Own GP if required are other types of care provided.

How many Rooms does Walmer Care Centre have?

There are 31 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Walmer Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Walmer Care Centre to the centre of Deal?

0.1 mile(s) as the crow flies, distance by road may be significantly further.