Review from M D (Wife of Resident) published on 19 December 2023
Submitted via Website • Report

Overall Experience

I like the homeliness of Carleton Lodge. My husband is as happy as he can be given his condition.
I feel he is safe and well cared for.
I thank the staff for their dedication doing work that must be challenging at times.

Reply from Jill Hyland, Manager at Walmer Care Centre

Thank you so much for your feedback. We welcome all feedback an are happy to know you are all happy with the care and the home. Thank you.

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Review from David B (Husband of Resident) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience

The care for my wife over the last three years has been excellent. The staff are very caring and activities are very good. My wife loved joining in but sadly now she is bedbound. The cheery, friendly staff keep her smiling and comfortable. A fantastic team.

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Review from Andrea T (Daughter of Resident) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience

Mum went to her new home at the very beginning of lockdown. She settled well and really enjoyed all the activities and loved the carers. Now Mum is unable to walk and her communication is very little, the staff still show her lots of love and make her smile. The care is very good and the love they show

is understanding. A fantastic team who deserve the world for what they do.

Reply from Jill Hyland, Manager at Walmer Care Centre

Thank you so much for your feedback, all feedback is appreciated and we will share feedback with staff. Thank you so much.

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Review from C M (Daughter of Resident) published on 13 June 2023
Submitted via Postal Card • Report

Overall Experience

Friendly staff who keep us updated on Dad's status.

Reply from Jill Hyland and Jo Allen, Manager at Walmer Care Centre

Thank you for your feedback, if you would like to discuss feedback further please come and see us. Thank you.

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Review from J M (Wife of Resident) published on 12 June 2023
Submitted via Postal Card • Report

Overall Experience

Very happy with Walmer Care Centre. My husband is made to feel safe and relaxed. The food is of a high standard and the staff are welcoming. If there are any issues these are dealt with promptly.

Reply from Jill Hyland, Manager at Walmer Care Centre

Thank you so much for your feedback, I will share this with all the staff. Thank you

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Review from Anita G (Daughter of Resident) published on 19 January 2023
Submitted via Website • Report

Overall Experience

The staff are so friendly, kind, caring and compassionate, and know mum so well. The range of activities organised for the residents is amazing. Mum's happy and content living at the Mead, and I really can't recommend Walmer Care Centre enough.

Reply from Jill Hyland, Manager at Walmer Care Centre

Thank you for your feedback and kind words. It is really appreciated. Thank you

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Review from Andrew S (Son of Resident) published on 13 March 2022
Submitted via Postal Card • Report

Overall Experience

My mum received the very best of care throughout her residency, I can't fault any aspect. Thank you all.

Reply from Jill Hyland, Manager at Walmer Care Centre

Thank you for your feedback.
I am sharing all the feedback with staff, it is much appreciated. Thank you.

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Review from N W (Son of Resident) published on 11 March 2022
Submitted via Postal Card • Report

Overall Experience

The carers were so close to Mum and our family. It was like they were extended family to us. We couldn't have asked for more, thank you.

Reply from Jill Hyland, Manager at Walmer Care Centre

Thank you so much for your feedback, mum is missed each day.

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Review from Gaynor B (Daughter of Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience

The care given to my mother throughout her six years in Carlton Lodge was outstanding. The staff were so caring, kind and fun with her. She was always well turned out and we were so happy to know how well she was being cared for. Absolutely outstanding staff, thank you.

Reply from Jill Hyland, Manager at Walmer Care Centre

Thank you so much for your feedback. It was a pleasure caring for Mum and having her be part of our family. Thank you.

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Review from John W (Husband of Resident) published on 7 March 2022
Submitted via Postal Card • Report

Overall Experience

Fantastic. My wife never mentioned home for the six years she was cared for. Initially, she looked forward to my visits until during the pandemic when the staff took great care of her. She was very happy and was cared for better than I could in any way at home. They kept her safe from Covid and ensured

that she was comfortable and safe at all times. I and my family are extremely happy that we chose this home. Right at the end my family were by her bedside with frequent staff visits constantly checking on us all and providing refreshments.

Reply from Jill Hyland, Manager at Walmer Care Centre

Thank you. As you know you and your wife were big parts of our family and we were so pleased as a team to be able to provide care for her for so many years, she is dearly missed by all. Thank you for your kind feedback.

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Review from Sarah S (Daughter of Resident) published on 3 March 2022
Submitted via Postal Card • Report

Overall Experience

My mother was in Walmer Care Centre for six years until she passed away on 10/02/2022. I could not wish for better care! The staff retention over the years has been amazing, which offered my mother good quality and consistent care. She was always happy and comfortable. The carers were with her to the

end. I could not praise the home enough and am grateful Mum had the opportunity to be cared for there.

Reply from Jill Hyland, Manager at Walmer Care Centre

Thank you so much for this feedback. Mum was a big part of our family, and we had the pleasure of 6-years to enjoy her singing and beautiful smile. She will be missed very much by all.

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Review from Nick F (Son-in-law of Resident) published on 13 September 2021
Submitted via Website • Report

Overall Experience

My mother-in-law went for a temporary rehab stay after a brain bleed (hemorrhagic stroke). We needed a care home urgently, and after a check of CQC ratings and from our local knowledge, we found that Walmer Care Centre had a room. What an amazing place, from the moment we arrived, such a professional

transfer from car to chair to her new room, and the care carried on from there. They treated her as an individual from the moment we arrived, and they really cared about her. Having been in Hospital for a couple of weeks, this was a change indeed. She has now decided to live there permanently, and it is just so nice for my wife and I to know she is being well looked after by an amazing team. Thank you, Walmer Care Centre Team!

Reply from Jill Hyland, Manager at Walmer Care Centre

Thank you so much for your review. Feedback is always welcome. Thank you.

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Review from Elaine F (Daughter of Resident) published on 13 September 2021
Submitted via Website • Report

Overall Experience

Mum recently moved into Walmer Care Centre, first on respite and now as a permanent resident. The family has been warmly welcomed into the community, and the care is excellent. We were able to go away on a 2-week holiday, knowing Mum would be well looked after and I had no worries about being away.

Medical issues are dealt with before I raise concerns. Mum has settled in well and loves her sea view.

Reply from Jill Hyland, Manager at Walmer Care Centre

Thank you for your review and support since mums admission.

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Review from Amanda C (Daughter of Resident) published on 3 July 2020
Submitted via Website • Report

Overall Experience

When my mother came to Walmer in February 2017 she was lost in her dementia and had very few outside friends or contacts to help her. Her early days at the home were difficult but with love and support from the staff she gradually regained her dignity and to some extent her sense of humour and became

more recognisable as her "old self".
The care she has been provided with both by the staff and by outside intervention at their discretion has made her life worthwhile again and she continues to thrive in the positive and supportive surroundings which the home provides.
Although I have been unable to visit during the COVID pandemic, the weekly newsletters and videos provided by the home have been very welcome and have given me confidence that all my mother's needs have been provided for as they were previously and that she is fully cared for and cherished in her lovely surroundings.
I think we were very lucky to find this caring place for my mother and I always feel welcomed by the staff.

Reply from Jill Hyland, Manager at Walmer Care Centre

Thank you so much for your feedback its very much appreciated.

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Review from Dena S (Wife of Resident) published on 1 July 2020
Submitted via Website • Report

Overall Experience

My husband has been at Carleton Lodge for a year now and during that time, he has received such kind, compassionate care from the staff that he has recovered exceptionally well from a very low point in his life. The staff are always friendly, helpful, and loving and they work hard to meet the needs

of each resident. During the lockdown period, staff arranged video calls and when possible, a wave through the window. I could not have wished for a better care home for my husband and I thank all the staff and management for their continued care and compassion.

Reply from Jill Hyland, Manager at Walmer Care Centre

Thank you so much for your feedback and for your support.

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Review from Jo S (Daughter of Resident) published on 29 June 2020
Submitted via Website • Report

Overall Experience

Walmer Care Centre is my mum’s third care home and by far the best. The other two nursing homes have asked us to move mum due to her advanced Alzheimer’s, saying they couldn’t cope with her needs but after 8 months at Walmer she is a different person, much calmer, she is always clean and tidy and very

well looked after. We are regularly kept up to date with what’s happening and nothing is any bother to the wonderful, caring staff. The home is very clean, safe, tidy. Snacks and drinks available all the time and great food too. I’ve looked around many homes around this area and this is by far the best care homes I’ve seen. Can’t recommend it enough.

Reply from Jill Hyland, Manager at Walmer Care Centre

Thank you for your feedback. We always welcome feedback and it is lovely to hear.
Thank you so much

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Review from Leslie W (Husband of Resident) published on 29 June 2020
Submitted via Website • Report

Overall Experience

My wife has now been a guest at Walmer Care Centre since December 20th, six months of warm and loving care. I know most of the staff by now though I sometimes get their names muddled. Without exception, they are a lovely group of carers who have handled all the additional problems of Covid in their

stride. The residents are handled with loving care and I am so happy with them. My wife, who is a dementia sufferer, interacts with them very well and seems to feel at home with them.

Reply from Jill Hyland, Manager at Walmer Care Centre

Thank you for your feedback. We always welcome feedback and it is lovely to hear.
Thank you so much.

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Review from N G (Daughter of Resident) published on 29 June 2020
Submitted via Website • Report

Overall Experience

During this time of great uncertainty and anxiety, we have not had to worry about our dear Mum; she has been safe and well looked after by the kind and professional staff at the Care Centre. They have taken every precaution to keep themselves and residents safe and we are very grateful and relieved

that she's in safe hands. During this time we've been able to see Mum via regular video calls and now we are able to have properly supervised and safe garden visits to her. The weekly newsletter is upbeat and keeps us in the loop about what's going on and how Mum is doing.
We are so grateful for the dedication and care of the staff and the sensible and professional way they are dealing with this pandemic and the risks involved. Thank you all.

Reply from Jill Hyland, Manager at Walmer Care Centre

Thank you for your feedback. We always welcome feedback and it is lovely to hear.
Thank you so much.

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Review from Sue W (Daughter of Resident) published on 29 June 2020
Submitted via Website • Report

Overall Experience

The whole team at Walmer Care Centre have pulled out all the stops to make things as least challenging as possible for the residents during this extended lockdown period and I can't thank or praise them enough. Although we have not been able to take advantage of the socially distanced visits that have

been organised to visit mum we have been able to Zoom on a regular basis thanks to the staff taking the laptop into her room so we all get to see each other. Mum's time during lockdown has been so much better at WCC than it would have been if she had been in her own home thanks to the staffs' enthusiasm and kindness. Everyone there has our gratitude for keeping the residents (and staff) safe and well, and entertained and happy in these difficult times and the weekly family update that they send out keeps us feeling involved. Hopefully, things will get back to some semblance of normality soon so we can all get together again, but until then THANK YOU all from the bottom of our hearts.

Reply from Jill Hyland, Manager at Walmer Care Centre

Thank you for your feedback. We always welcome feedback and it is lovely to hear.
Thank you so much

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Review from Joanne C (Niece of Resident) published on 29 June 2020
Submitted via Website • Report

Overall Experience

The care and compassion shown to residents by all members of staff at Carlton Lodge is excellent. Management is aware of each residents requirements both medically and socially. Activities are arranged on a regular basis for the residents, and family members can often be involved. There is a true

family atmosphere and the staff are striving continually to offer more opportunities to enhance the residents well being.

Reply from Jill Hyland, Manager at Walmer Care Centre

Thank you for your feedback. We always welcome feedback and it is lovely to hear.
Thank you so much.

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Walmer Care Centre

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