Walmer Care Centre

8/10 Marine Road, Walmer, Deal CT14 7DN
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9.8 79 Reviews
  • Walmer Care Centre, Deal
Carleton Lodge and Carleton Mead stand side by side, overlooking the busy sea bay, with views all the way to France.

The Royal Marines bandstand is on the green a few minutes away and musical concerts in the summer are a great feature of Deal life. The Deal Lifeboat centre and the yachting club nearby adds to the local marine interest of the Walmer area. Good local shops, the town centre and Deal Castle are a short distance as are GP surgeries and all other services.

All rooms are thoughtfully decorated and equipped and residents are encouraged to bring in their own favourite furniture and possessions. Care workers provide a safe, homely atmosphere and a totally flexible life-style. Emphasis is placed on individuality and independence. Residents enjoy a choice of meals, prepared daily, using freshly purchased, local produce.

Staff are always pleased to meet with visitors to discuss their needs.

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Care Provided by Walmer Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 37 Service Users
  • Privately Owned
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jo Allen and Jill Hyland (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (31)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (19)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2002

Funding & Fees Guide for Walmer Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,500 – £1,700
    • Self-Funded Residential Dementia Care £1,500 – £1,700
    • RESPITE Self-Funded Residential Care £1,500 – £1,700
    • RESPITE Self-Funded Residential Dementia Care £1,500 – £1,700
  • (these prices are only a guideline, please contact Walmer Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Walmer Care Centre Reviews (79)

Total of 79, showing 61-79
9.8

Walmer Care Centre has a Review Score of 9.8 (9.786) out of 10, based on 25 reviews in the last 2 years. Over all time Walmer Care Centre has 79 reviews.

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Date Published

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Review from Susan K (Daughter of Resident) published on 21 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are caring, kind and professional. The home is always clean and never smells bad. Activities are varied and appropriate.

Reply from Jill, Registered Manager at Walmer Care Centre

Thank you so much for your feedback. All feedback is much appreciated.


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Review from M M (Son of Resident) published on 23 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring friendly staff.

Reply from Jill Hyland, Manager at Walmer Care Centre

Thank you for feedback. All feedback is much appreciated.


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Review from Victoria F (Granddaughter of Resident) published on 8 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Knowing gran is so happy and excellently cared for at Walmer Care Centre has lifted a huge weight of worry from our family's shoulders. All of the staff are caring, professional, understanding and go the extra mile to provide the best possible experience for all of their residents. The facilities are
great and staff are always finding ways to provide fun activities for residents.

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Review from Lynn S (Resident) published on 13 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carlton Mead/Carlton Lodge is very good home. They give all the care you need. Brilliant staff. Very loving.

Reply from Jill Hyland, Manager at Walmer Care Centre

Thank you so much for the feedback it is always good to hear. I will share with the team.


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Review from Jessica W (Granddaughter of Resident) published on 12 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic place and I'd recommend it to anyone, the carers are good with the service users and they make you feel at home.

Reply from Jill Hyland, Manager at Walmer Care Centre

That's lovely, thank you we appreciate all feedback. Nan will be missed by all.


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Review from Heather U (Daughter of Resident) published on 31 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent the last ten months of his life here, in a room with magnificent sea views. The high standard of care he received from all members of staff assured me that he was being very well looked after. With a client centred philosophy, his every wish was considered, his particular food preferences
catered for and his independence encouraged and supported. Relatives were always made to feel welcome and any concerns were swiftly dealt with. The end of life care he received was outstanding!

Reply from Jill Hyland, Manager at Walmer Care Centre

Thank you so much for the feedback. It is always appreciated to ensure we can continue to improve and implement the best for our service users.


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Review from Debra C (Daughter of Resident) published on 11 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has settled my Mum in very well. They cater for all her needs in a very homely environment. Staff all friendly and helpful which makes it a warm and welcoming environment to visit.

Reply from Jill Hyland, Manager at Walmer Care Centre

Thank you for your lovely comments all feedback is very much appreciated.


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Review from Carolyn C (Daughter of Resident) published on 4 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother moved to 'Walmer Care Centre' from another home. I cannot express the change in my mother. She is happy, has a purpose and a love of life again. The activities provided are excellent: Painting, singing, dancing, relaxation, taking trips to the band stand to listen to the bands. The staff are
caring and supportive of the needs of the clients. My mother always looks clean and loves her baths.

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Review from Pat K (Daughter of Resident) published on 14 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum moved into Carlton Mead in 2010 with my father, who died aged 98 years in 2012 and were very happy together here. Mum continues to live there and is very happy still and says its "like a five star hotel".

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Review from Paul (Son of Resident) published on 9 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are outstanding. They are very caring and always go the extra mile to look after my Mother. They do everything they can to provide a stimulating environment and to make it feel like home for the residents.

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Review from Bella (Daughter of Resident) published on 7 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has always been treated with dignity and kindness. Her developing dementia disease has caused her increasing difficulties with communication yet the staffs collective experience, awareness and professionalism have ensured her needs and desires are appropriately met. A range of activities help
to compliment the day to day care.

Reply from Jill hyland, Manager at Walmer Care Centre

Thank you for feedback it is always appreciated.


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Review from Stella B (Daughter of Resident) published on 17 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was welcomed into the Lodge at 10.30am on Thursday 17th December 2015. She was in a very agitated and confused state having come via A&E having a hearing aid battery removed from her ear canal. This was the climax of a 3 month downward spiral! We were greeted with open arms in the most caring
and compassionate way. Mum was treated with so much kindness. She was tucked up and asleep by 11am! The Care Manager is amazing. Nothing was too much trouble. She phoned and consoled me and offered calm understanding and advice. The whole team are outstanding and gave our 3 noisy boisterous grandchildren an really warm welcome. Mum recovered and flourished in the care at Carleton Lodge. I cannot fault it in any way and will be eternally grateful to the Manager and her team.

Reply from jill hyland, registered manaager at Walmer Care Centre

Thank you so much. Glad mum is doing well.


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Review from Lisa B (Granddaughter of Resident) published on 7 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful that we were able to get my grandparents into this home. My Nan has been here for several years now and I think she feels she's on a permanent holiday with views of the sea and all her needs taken care of - and she loves the food!


While this might not be the most luxurious of

care homes, everything is clean, welcoming and homely. Most important for us however is the warmth, humour and care that the Manager and her team show all of the residents. When you hear so many horror stories about how some of our elderly are treated it is reassuring to know that our Nan is in such good hands. As my Grandad's health failed they were attentive, compassionate and thoughtful, and probably have no idea how much that meant to my Mum.


Everything they do is in the best interests of their residents, whether it's celebrating a birthday or a themed event, ensuring they are staying as active as they can each be, or introducing new initiatives to support the elderly - all the staff are fully engaged and committed. I'm delighted at the introduction of 'Interactive Me' which I think will benefit many of the residents, their families and the staff - it's a real testament of the team's focus on truly supporting the well-being of their residents with dementia.


In a sentence: this team really do put the 'care' into 'care home' and that's what matters most.


Reply from Jill Hyland, Manager at Walmer Care Centre

Thank you so much for your feedback. It is very much appreciated.


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Review from Carol C (Daughter of Resident) published on 16 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love the place where my mum lives. Everyone who works there have always got time for their clients. It puts my mind at ease knowing that my mum is being looked after in the best possible way. My mum loves the way that the carers make a fuss of her. She loves the food and everywhere is very clean.
There is plenty of entertainment.

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Review from Margaret K (Friend of Resident) published on 26 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff extremely helpful and vey kind and caring with the residents and always find time to reassure them when they became anxious. Rooms are always very clean, the food looks good with a lovely menu.

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Review from Sandra B (Daughter of Resident) published on 24 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My parents first went into Carleton Mead in July 2010. They shared a room until my dad died in October 2012. He truly believed it was his home and they cared for him so well. The staff are very caring. The manager thinks this is the most important quality when employing and outweighs training as they
can be trained by herself and her duties. Mum loves the staff and has a good relationships with them. She enjoys the meals and is very comfortable. I can turn up any time unannounced and am always welcomed. I am so thankful that I found Carleton Mead and they were able to take mum and dad and make their last years together so carefree but so well cared for.

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Review from Jane B (Daughter of Resident) published on 23 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father was admitted for respite care to Walmer Care Centre. He was extremely well cared for. The staff were wonderful, demonstrated excellent person centred and communication skills.


The Manager and her team ensured we were always updated on our fathers care and immediately alerted us when issues

arose. When we visited they ensured we had a quite place to see our father.


They took into account his personal needs and balanced these with his emotional and physical needs. They were also willing to listen to the families views and always took these into account when making decisions.


Although our father didn't wish to be involved in the daily group activities, they ensured his interests were always taken into account, providing one to one support, magazines etc that interested him.


Sadly our father was unable (due to his condition) to remain at the home. However they ensured the transfer was done with as much dignity as possible.


We would highly recommend this care home and cannot express our thanks enough to the Manager and her team.


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Review from Jane M (Friend of Resident) published on 1 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely home, and lovely staff.

Reply from jill hyland, manager at Walmer Care Centre

Thank you so much for feedback.


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Review from Vicki S (Friend of Resident) published on 29 September 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Carlton Lodge are very welcoming and are always friendly, helpful and caring. There is always someone available to speak to if I need to. I am always impressed by the activities/parties and the time spent with the residents by the staff. The smell of home cooking is very comforting and
the decor is bright and cheerful. It has a very homely feeling.

Reply from Jill YHyland, Registered Manager at Walmer Care Centre

Thank you so much. All feedback is welcomed.


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Current Review Score: 9.8 (9.786)

Overview of Review Score

The Review Score of 9.8 (9.786) out of 10 for Walmer Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.786 for Walmer Care Centre is calculated as follows: ( (238 Excellents x 5) + (51 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 295 Ratings = 4.786

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Walmer Care Centre is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Apr 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (12)

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Meet the Team (2)

Jill

Jill Hyland

Job Title: Registered Manager

Joined: 2007

I started as a health care assistant straight from college in 2003. I am currently in my 14th year with the home. I worked at the Lodge until 2007 when Nicholas James purchased the Lodge and Mead which make up Walmer Care Centre. I gradually progressed within the homes to senior, Deputy and Registered Manager. I have NVQ Levels 2, 3 & 4 and my Registered Manager Award; I am currently doing my QCF 5 to help keep my knowledge fresh and up to date.


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Jo Allen

Job Title: Registered Manager

Joined: 2015

Has been with the home since 17th August 2015. Jo has NVQ Levels 2, 3 and 5 and has worked her way up the career ladder to progress to manager.