Bluebells Care Home

3 Joy Lane, Whitstable CT5 4LS
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9.7 41 Reviews
  • Bluebells Care Home, Whitstable
Bluebells Care Home is furnished to a high standard offering a comfortable and homely environment with single rooms, most having en-suite facilities.

The Home has a happy and welcoming atmosphere and is staffed by a dedicated, experienced and well trained team who provide 24 hour person centred care and support for those who can no longer live independently. Staff encourage friends and relatives to visit and join in with the activities and entertainment provided.

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Care Provided by Bluebells Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 30 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Joanne Smith (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (30)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2011

Funding & Fees Guide for Bluebells Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,200
    • Self-Funded Residential Dementia Care £1,000 – £1,200
  • (these prices are only a guideline, please contact Bluebells Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Bluebells Care Home Reviews (41)

Total of 41, showing 1-20
9.7

Bluebells Care Home has a Review Score of 9.7 (9.686) out of 10, based on 10 reviews in the last 2 years. Over all time Bluebells Care Home has 41 reviews.

Overall Experience

  • 31
  • 9
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  • 0

Date Published

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31

Review from Roger W (Son of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are friendly, helpful and attentive. I have no issues with my mother's care and trust the team in looking after her.

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Review from Jill D (Daughter of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is not just 'a care home' - it's my mother's home. She is treated with respect, dignity and a great deal of care and love. The place is always bright and cheerful. They have an open-door policy and I always feel welcomed. All the residents have 'needs' of their own and they look happy and content.
I know my mother is well looked after in their care and kept safe.

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Review from Natalie S (Daughter of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as I walked through the door, I was struck by the smiling, happy, family-friendly atmosphere at the home. My mother moved in direct from a spell in hospital and every member of staff helped with this transition by treating her with deep kindness, patience and professionalism. Family and friends
are welcome at any time and it soon feels like you are joining a large new family. My mother has never found it easy to socialise but is responding well to the companionship of others (both residents and staff) and very much enjoys the many and varied activities on offer. It is also a great comfort to us that she benefits from easily accessible medical attention, support and monitoring.
My sister and I are delighted to have found Bluebells Care Home and couldn't imagine a better place for our dear mother to be now that she is too frail to live independently.

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Review from P G (Son of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to the home on Friday 20th December, the day of the Christmas party.
The Christmas atmosphere generated for the residents was fantastic. The entertainment provided for the party was first-class with some great interaction by the singer with the residents. All the residents appeared to enjoy
the afternoon with each resident being made to feel special.
Congratulations to the staff for putting on a special day.
Thank you to you all.

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Review from Gilly D (Daughter of Resident) published on 27 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Mum moved in two weeks ago, after spending months in hospital, she has improved so much, especially her mental capacity and recall. A big thank you to all the staff for their kindness, care and building her confidence. They have gone above and beyond to find out what makes her happy and how she
is feeling. It is such a relief to know she is so well taken care of. If I were to summarise Bluebells Care Home in one word, it would be "kindness". Thank you.

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Review from Jan R (Sister of Resident) published on 12 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A nice home with good staff and comfortable rooms. Not too noisy for residents, with different events arranged to entertain the residents.
Kind and understanding staff.

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Review from Amanda P (Daughter of Resident) published on 4 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Bluebells Care Home yesterday after a traumatic fall and hospital stay. She was ready to move into care anyway as her dementia has progressed over the last few weeks. She is settling in really well thanks to the positive, friendly and caring staff who have welcomed her with open arms
and helped her find her feet.

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Review from Sarah S (Daughter of Resident) published on 23 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has recently moved to Bluebells Care Home. After an unexpected, complicated hospital visit, she has become more medically challenging than anticipated. Not an issue for the wonderful staff. Nothing is too much trouble. I, for one, am very grateful. 10/10.

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Review from Helen B (Daughter of Resident) published on 26 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited Mum on 05/06/24 as it was Mum's birthday. Staff went above and beyond to make Mum's birthday special. All the carers are brilliant. I can't fault the care home at all.

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Review from Mel B (Daughter of Resident) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was in st Martins for over 3 years. Unfortunately, he passed away very recently. Dad had been to other homes before for respite and never settled. Within days Dad settled here and respite became full-time. Over time they have adapted his care to meet his needs. The last few months for us as a family
have been hard. But we have never had to worry about Dad's care. The staff have always gone above and beyond for Dad. Not only have they done this for Dad but also for us. Keeping us updated and showing us so much love and compassion. And continue to do so. The home has a wonderful team of staff that keep the residents safe, extremely well cared for and stimulated depending on their needs. The food is of a great standard, with extras offered throughout the day and night for those that want it. The home is always well-kept and clean. The atmosphere is one of love and kindness to all.

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Review from J S (Wife of Resident) published on 11 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The experience of my husband - I think, must have been really normal. Just the longing to come home, but within a month, he settled and now is full of praise of his care, carers and food. For my part, I am grateful for the fantastic care of everyone at St Martins for my husband. Long may it continue.

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Review from J B (Wife of Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St Martins is a very happy and well-run home. My husband is very well looked after and there are always members of staff if you need to ask a question and they will always give you an answer. All in all, St Martins is a care home that I would recommend to everybody.

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Review from Susan H (Daughter of Resident) published on 19 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are so friendly and helpful. They have a good rapport with my mother. I am confident that she is being taken extremely good care of.

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Review from Gillian O (Daughter of Resident) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into St Martins in March from her own home. I have been delighted with the care and attention she has received and have not seen her so happy for a long time. She was lonely at home, but the staff at the home are so creative, that she is active most of the day! The outdoor garden is
amazing, as is the seaside lounge and all the activities they do for those with dementia, from skittles to balloon volleyball, from singing to darts (soft darts!). My mother likes to help, and the staff also involve her in day-to-day activities such as watering the plants and clearing the table, which makes her happy. Her speech has improved since going to the home, and she laughs all the time. It is a fantastic place!

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Review from Chris N (Son of Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Last visit to the home was to attend the opening of the new garden. Staff laid on a BBQ party and sing-along to the local choir. To see the residents singing along and enjoying the fantastic food in the fresh air was a joy. The themed "Wizard Of Oz" is expertly designed and constructed, making it a
great compliment to this well-run home.

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Review from Carole L (Daughter of Resident) published on 19 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St Martins is scrupulously clean. All staff are so kind and friendly. Rooms are very nice and comfortable. The care and support are excellent. They now have a lovely new garden, which is so pretty and a nice area for patients to enjoy.

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Review from Lewis C (Grandson of Resident) published on 31 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the two months, my grandfather has been at St Martins, I have been extremely impressed with all aspects of the care he is receiving. The staff have kept me informed at all times, and have helped him adjust to the new surroundings well. At such a difficult time, it’s a great comfort knowing he is
in such good hands. I’m not surprised it came highly recommended by a friend.

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Review from C D (Husband of Resident) published on 1 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All-round good and very good food.

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Review from Norman R (Brother of Resident) published on 10 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Having visited an ex-neighbour and two friends in St Martins over the years, I felt it would be suitable for my brother when he needed care. He has been a resident since May 2018 and is quite happy and content as the home has a family atmosphere.
Staff are very friendly and caring and respond to any
reasonable request he may have. During these trying months of the Covid pandemic, the staff have been excellent in keeping the residents safe and well. My family, and I, would like to thank them for their care and devotion to all the residents.

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Review from Marian J (Cousin of Resident) published on 9 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our relative was admitted to St Martins 5-months ago at a very difficult time for us all. It came at a time during the complete lockdown, so we had to rely on the very competent staff to assess the needs and psychological welfare of our relative with only verbal input from us (because of the circumstances)
between us. This has been done to the very best of the situation, and we know that our relative is safe and cared for. We have socially distanced visited her twice, which was acceptable, but not ideal, but so be it. The home is doing its very best. If there are any concerns or needs, we are contacted, and any requests from us are carried out, (i.e keeping her personal telephone charged, and to try and stimulate her socially with-in the home). We look forward when we can visit normally as fear of losing personal contact and family stimulation is worrying, but know it cannot be helped. Everyone is doing their very best above and beyond, and we thank them for their kindness.

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Current Review Score: 9.7 (9.686)

Overview of Review Score

The Review Score of 9.7 (9.686) out of 10 for Bluebells Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.686 for Bluebells Care Home is calculated as follows: ( (86 Excellents x 5) + (27 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 118 Ratings = 4.686

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bluebells Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Aug 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Bluebells Care Home

What types of Care is Bluebells Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Bluebells Care Home provide?

Own GP if required is an additional type of care provided.

How many Rooms does Bluebells Care Home have?

There are 30 Single Rooms.

What are the Facilities & Services at Bluebells Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Bluebells Care Home to the centre of Whitstable?

0.7 mile(s) as the crow flies, distance by road may be significantly further.