Greenbanks Care Home

31 Buckland Road, Maidstone ME16 0SL
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9.8 52 Reviews
  • Greenbanks Care Home, Maidstone
Greenbanks is a care home situated close to Maidstone town centre and all local amenities.

The home specialises in people with dementia to help them remain as independent as possible. Staff spend time taking the residents to explore the local facilities.

Greenbanks is committed to providing a quality service for residents by caring, competent, well-trained staff in a homely atmosphere.

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Care Provided by Greenbanks Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 19 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Physiotherapy

Good to Know

  • Owner
  • Dhyani Care Ltd
  • Person in charge
  • Kelly Wright (Manager)
  • Admission Criteria
    • Ages 48+
  • Room Information
    • Single Rooms (17)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (9)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Greenbanks Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Greenbanks Care Home Reviews (52)

Total of 52, showing 1-20
9.8

Greenbanks Care Home has a Review Score of 9.8 (9.823) out of 10, based on 9 reviews in the last 2 years. Over all time Greenbanks Care Home has 52 reviews.

Overall Experience

  • 44
  • 5
  • 1
  • 0
  • 2

Date Published

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Review from P W (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the overall care of my father. He has complex needs which are met completely. In fact, the team at the home go over and above to ensure he is happy and feels cared for. When I visit, I always get looked after and can certainly feel the warmth and friendly atmosphere from all of
the team. I particularly like how the place is made to feel like my dad's home.

Reply from Kelly Wright, Registered Manager at Greenbanks Care Home

Thank you for the review. It is a pleasure to care for Dad and the interaction with himself and the family is fantastic. Making each client's room personalised is important to us to make sure they feel at home and that they keep their individual personality.


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Review from Julia T (Daughter of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I first came to look at the Care Home in October 2024, the first thing I noticed was no unpleasant smells and how clean it was.
The care manager told me that their staff turnover was very low and their ethos was that this was the resident's home where the carers worked.
The care home was recommended
to us by a friend whose mother had spent time here and they were very pleased with her care and we as a family feel lucky to have found a place for our father here.
I cannot fault the care my father has had whilst being at Greenbanks Care Home, in Maidstone. The staff are very friendly, kind and caring towards their residents and are often seen doing activities to motivate and occupy them.
My father had a serious seizure which left him with vascular dementia before entering the home but he always says that he cannot fault the care he has had, enjoys the food and company and is contented, which is all we ask for.

Reply from kelly wright, Manager at Greenbanks Care Home

Thank you for the review, it's nice to hear that the care we provide is acknowledged and that you feel Dad was looked after by the long-standing staff. We pride ourselves on a fresh environment when you enter, and making sure that the families feel comfortable when they come to see their loved ones.


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Review from Karen H (Niece of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased that my auntie is in such a fantastic home, all the staff and management are so welcoming and friendly and I am always greeted with a cup of coffee on arrival.
My aunt has the best care available to her and I am updated on her wellbeing when I visit the home or by phone if needed.
They
have lots of activities available from puzzles to days out.

Reply from Kelly Wright, Registered Manager at Greenbanks Care Home

Thank you so much for the review. It is a great pleasure to look after your auntie. Our staff take great care in looking after our clients as well as family members, ensuring that you are supported and made to feel welcome when visiting.


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Review from Nicky M (Wife of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well, it's been since April 2024 that my husband was moved into Greenbanks care home. He is still extremely happy there and tells me all the time how wonderful all the staff are, I am so grateful for everything they do for my husband, nothing is too much trouble for any of the staff. There's a brilliant
atmosphere with lots of laughter too, they like to keep all the residents happy, they have their best interests at heart. I'm always kept up to date regarding my husband's medication. Management is very helpful with any questions, and they are very welcoming to all visitors. Greenbanks is a wonderful care home.

Reply from Kelly Wright, Registered Manager at Greenbanks Care Home

Thank you so much for the review. We like to create an environment which is home from home. It's a pleasure to look after your husband he has a great sense of humour which makes everyone smile.


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Review from Linda C (Daughter of Resident) published on 21 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was reluctant to go in a home but after several falls at home and hospital trips it was the best and safest option for her. Greenbanks has a lovely atmosphere, lovely staff and is a home-from-home. Can visit anytime of day and staff make you feel very welcome. Mum is happy, looked after very well
and all her needs are cared for, which in turn makes all her children happy knowing she is being looked after. Would recommend, they really do make you feel at home; residents and visitors.

Reply from Asmeeta Varsani, Director at Greenbanks Care Home

Thank you for the review. For families knowing that they are able to visit their relatives when it suits them is important and is something that we encourage, and for the clients to keep it as normal for them as possible to be able to see their loved ones. As always anyone visiting is welcomed with opened arms and a cheeky cup of tea thrown in.


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Review from Trevor S (Son of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After having my mum come from her own home with 4 carers a day, I am so pleased with the care that she is given now. All of her needs are being met and amazing staff. I couldn't have wished for better.

Reply from Kelly Wright, Registered Manager at Greenbanks Care Home

Thank you for the review. We are so happy to have Mum with us as she is a pleasure to see every day.
The staff are committed to giving the best care to each and every client that is here.


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Review from Lesley N (Daughter of Resident) published on 21 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not feel more fortunate to have had our dad spend the end of his life in the care of Greenbanks. From the moment he arrived, until his passing, the staff could not have treated him any better. We were always welcomed during visits and staff were super proactive in involving other professionals
in making sure he received the best care possible. Their links with outside agencies are exemplary.
The staff are a brilliant team and the atmosphere within the building top notch.
Thank you to everyone involved in caring for Dad and for the kind, considerate support that you gave us as a family.

Reply from Kelly Wright, Registered Manager at Greenbanks Care Home

Thank you so much for taking the time to share your experience at Greenbanks. Ensuring the clients and families are happy is our top priority, making sure that we do everything possible including involving external agencies when needed to make sure that the clients receive immediate care they deserve. We are lucky to have a great team of skilled staff who are compassionate and caring, they will always ensure that you are made to feel welcome and supported. Knowing that families and residents are happy gives us great satisfaction.


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Review from C O (Daughter of Resident) published on 15 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This place is fantastic! I work in care and know this is the best place for my dad. I have experience of lots of different care settings and Greenbanks is second to none! My dad is really well cared for, he can be challenging at times but the staff handle him brilliantly. The staff are well established
and nearly all have worked there for a number of years which says a lot in my eyes. The home is lovely and clean, nicely decorated and smells nice (unlike many others!). The food is of a good standard with good variety and choice. The management team are accessible and open, they make time to talk to you if you want to. Dad is not one to join in with others but other residents seem very happy. No complaints and definitely good value for money compared to other care homes in the area.

Reply from kelly Wright, Registered Manager at Greenbanks Care Home

Thank you for the review. We pride ourselves in a clean and odour-free home for residents and families to enjoy. Making myself available for residents and families to approach is very important to me and this shows that we are an open book and I am happy to discuss what people are worried about.
Staff understand that treating someone in Greenbanks with dignity and respect is a top priority. We will continue to do what we do and maintain the staff for many years to come.


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Review from Anita G (Daughter of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The owner and manager were encouraging and extremely friendly. On first visit, before moving my father to this facility, my mother was shown around and even shown the kitchen!
The staff are always caring and friendly. The home is always clean and there is no smell of urine! They regularly have entertainment
and activities, including some visits out. They encourage development and independence.
My father is extremely happy with his care. He has always enjoyed a good range of food, indicating the food is good. Thank you for everything.

Reply from Kelly Wright, Registered Manager at Greenbanks Care Home

Thank you for the review. Dad has expressed several times how much he enjoys the food and it is nice to see that nothing goes to waste. It is a pleasure looking after Dad and spending our days out where Dad enjoys entertaining us and having a good laugh and a lovely time.


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Review from J L (Daughter of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Greenbanks Care Home always made me very welcome when visiting my mother, it was definitely a home from home. Over the summer of 2022, they organised a minibus on two separate weeks when they took residents out for day trips, some local and others further afield. My mother who always loved an outing
managed to go on trips to the seaside, local garden centres and local parks. Coffee, cake and lots of laughs seem to be the order of the day.
Nearer Christmas a charity worked with the home and made some of the residents' wishes come true, my mothers being one of them. An emotional time but as a family, we are very grateful to the home for arranging it.

Reply from Asmeeta Varsani, Director at Greenbanks Care Home

Thank you for the lovely review.
We all know Mum enjoyed her days out and for us to be able to spend that time with her was priceless.
Only having half a cake (not a whole one) so she told you made us laugh and for us to be able to care for Mum knowing how lovely she was made it all worthwhile.
For us to be able to celebrate the bagpipe player with Mum was amazing and knowing she enjoyed it was better.
She will be sadly missed.


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Review from E C (Daughter of Resident) published on 21 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother spent the last 6 months of her life at Greenbanks Residential Care Home. During that time she was always treated with respect and affection by all the staff. Due to their care, her mobility improved, as did her overall health and she enjoyed a summer of outings and visits. When in November
her health suddenly deteriorated she chose to stay at Greenbanks rather than go to hospital. The staff at Greenbanks and the medical practice were marvellous, they ensured she had the medical attention she needed whilst staying in the place she now regarded as home. We were allowed to visit at any time and for the last week, one of her children was by her side 24 hours a day. During that time we were all impressed by the way the staff spoke to all the residents and to each other. As a family, we are all very grateful to the staff and other residents of Greenbanks for helping us to make the end of our mother's life as good as the rest of her life had been.

Reply from Kelly Wright, Registered Manager at Greenbanks Care Home

Thank you for your review. The time we spent with Mum and the outings we did will always be in our memory, as Mum made these so enjoyable from sending you away from a visit as she wanted to come to the beach, to telling us please don't tell me daughters I had a whole cake not half of one.
The staff strive on making sure all residents are treated with dignity and respect and the families are treated in the same manner.


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Review from Jan B (Daughter of Resident) published on 30 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has settled very well at Greenbanks. The staff are lovely and take very good care of her. The family are always made very welcome when we visit. We have been impressed with the amount of work being put into the building and grounds. Mum says the food is very good and has enjoyed several trips
out in a minibus this month, including a day to Dymchurch.

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Review from M B (Wife of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My husband went into this home in Aug 2021. By mid-October he was referred to Psychiatric Team without my knowledge - wanted to prescribe drugs to make him more compliant in mornings. Given our marching orders in Nov 2021 - told my hubby had challenging behaviour but think I was becoming a thorn in
their side! Moved to new home in Feb 2022 and within two weeks was told my husband did not have challenging behaviour!
Have spoken to family of two other residents at my husband's nursing home who recently got their marching orders from Greenbanks for challenging behaviour and I know of one other who was asked to move and is now out of the area.
The staff are lovely but overworked. I saw no indication of activities taking place and there is no garden to speak of - a concrete path up the side of the building. Unless you want your loved one to sit in a chair like a zombie all day then avoid this place. So grateful I was able to take my husband for walks every other day.

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Review from Dennis O (Son of Resident) published on 17 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was transferred to Greenbanks Care Home and I cannot praise the staff enough.
Nothing is too much trouble and they really took the time to understand my mother and her needs, as well as really getting to know the family.
If I could give them another star I honestly would. Any issues that arose
they dealt with promptly and efficiently. I felt rest assured knowing they were on the case even during the pandemic which goes to show that not all heroes wear capes.

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Review from P R (Daughter of Resident) published on 26 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

To begin with, everything was great. As soon as issues arose management did not want to know or help sort out issues. The care staff was fab, especially one of my father's carers. The food was very good too.
My father was served notice, no compromise or solutions. Unless you are bed bound or immobile
this home is to be avoided! If you are happy to sit and look at 4 walls with very little stimulation this is the right place. Very disappointed and also very expensive for residential care.

Reply from Kelly Wright, Registered Manager at Greenbanks Care Home

Thank you for bringing the issues you have to my attention. Our aim is to provide the best possible care to those we support and it is something we take very seriously.
Outside professions are involved in all client's welfare and help all care homes deal with each individual's issues and family's concerns.
We do encourage clients to participate in daily activities but from time to time it is difficult to get everyone to agree to do the same thing and this is why we have keyworkers to spend time with clients that do not want to participate in what is being enjoyed by others.
Recently after opening up from Covid the clients have enjoyed day trips to the beach and other local days out and this will continue as it is something that they enjoy.
Our current prices for care are in line with our local competitors. All customers are made fully aware of these prior to care provision.
We are very sorry that you feel the experience did not meet your expectations.
We wish you all the very best.


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Review from N M (Friend of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My neighbour has just moved to Greenbanks Care Home. She is very happy with the care and spends lots of time with other residents doing activities and going for walks. When I visit staff are friendly and always smiling.

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Review from Janice D (Daughter of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thoroughly recommend this lovely care home. The staff are very friendly and all provide an excellent standard of care. Both of my parents have and had a very happy time at Greenbanks Care Home both being cared for at a very high standard. I am so pleased that we chose Greenbanks Care Home and would
have no hesitation in recommending them. Knowing that my parents were safe and happy is all that I could ask for.

Reply from Kelly Wright, Registered Manager at Greenbanks Care Home

Thank you for the feedback. Having husband and wife stay with us makes sure they are able to continue spending time together in a safe environment.


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Review from R W (Great-Niece of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My great aunt was admitted to Greenbanks as an emergency placement after a fall at home. I cannot fault the care and attention the staff and management gave to my aunt or to us as a family. The rooms were the cleanest that we could have asked for her and were very comfortable for us when we were allowed
to visit.

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Review from David K (Son of Resident) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Looks after my parents to a very high standard. They have been very happy here.

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Review from Audrey W (Daughter of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a really hard decision in choosing somewhere for Mum to move into, but we were worried that with a diagnosis of Alzheimer’s disease and living on her own it was becoming an unsafe situation. Having visited a couple of homes I have to say Greenbanks Care Home was the only one to offer Mum to
come for the day to see how she got on. When a room became available it was a very relaxed and easy move. It was all arranged by Greenbanks that the GP came and saw mum and medication all sorted (such a relief after all the stress dealing with her previous GP over the last couple of years). It took a couple of weeks but Mum says she’s really happy now, got to know everyone and feels having a routine really helps her and also says the food is really great. The staff are really caring and friendly and all the family visiting say what a great choice we made in Mum going to Greenbanks. Both the owner and manager are very involved and visible and have been really reassuring and supportive.

Reply from Kelly Wright, Registered Manager at Greenbanks Care Home

Thank you for the review. It is important to us for both the family and potential residents to know that this is the correct home for them and to feel comfortable.


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Current Review Score: 9.8 (9.823)

Overview of Review Score

The Review Score of 9.8 (9.823) out of 10 for Greenbanks Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.923 for Greenbanks Care Home is calculated as follows: ( (96 Excellents x 5) + (8 Goods x 4) ) ÷ 104 Ratings = 4.923

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Greenbanks Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 19 registered maximum number of service users is 3.8, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Nov 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Greenbanks Care Home

What types of Care is Greenbanks Care Home registered for?

Older Person Care, Dementia, Respite Care & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Greenbanks Care Home provide?

Day Care, Convalescent Care & Physiotherapy are other types of care provided.

How many Rooms does Greenbanks Care Home have?

There are 17 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Greenbanks Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Greenbanks Care Home to the centre of Maidstone?

0.2 mile(s) as the crow flies, distance by road may be significantly further.