Review from A S (Friend of Resident) published on 5 April 2022
Submitted via Website • Report

Overall Experience

A close friend went to Greenbanks in December and all I can say is that she is in a fantastic care home.
The staff are absolutely amazing and show so much care and passion to the residents it is amazing.
Management is approachable and deals with any concerns we may have.
Due to my friend not having

any family the manager and staff keep me up to date with any issues when we visit.
If anyone is looking for a super caring place to put their loved one please view this home.

Reply from Kelly Wright, Registered Manager at Greenbanks Care Home

Thank you for the lovely review. Our staff are compassionate about the care they provide and are always available to talk to families regarding any concerns.

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Review from Lee H (Son of Resident) published on 5 April 2022
Submitted via Postal Card • Report

Overall Experience

What a wonderful residential home, my mother is here and it is such a joy to see how well she is and how much all the staff look after not just her but the rest of the residents. My mum has said how relaxed it is, they go on day trips which is nice. I, myself, feel like part of the family too. I cannot

praise the manager and all the staff enough. So happy my mum is in here.

Reply from Kelly Wright, Registered Manager at Greenbanks Care Home

Thank you for the review we enjoy knowing how happy people are at Greenbanks and for a family member to say they feel at home makes us know that we involve everyone in what we enjoy doing, making it a home from home environment.

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Review from P P (Sister of Resident) published on 30 March 2022
Submitted via Postal Card • Report

Overall Experience

My husband and I were checked in (Covid-free app on phone) and friendly staff directed us to my sister's room while they helped her as she has severe MS to come upstairs in the lift. At the end of the visit, a staff member helped my sister back downstairs. They are always very patient with her disability.

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Review from Kay B (Daughter of Resident) published on 16 March 2022
Submitted via Postal Card • Report

Overall Experience

My dad passed away last June, I had the difficult decision to place my 90-year-old mum into care due to her advancing dementia. After visiting many homes I discovered Greenbanks, a gem of a care home literally on my doorstep. It ticked every box - small (18 beds), it was calm, peaceful and homely, refurbished

to a high standard. Most importantly, staffed by a genuinely kind and caring team. The owner is welcoming and approachable, a regular presence at the home. The manager does an amazing job leading a brilliant team offering reassurance and guidance to families and their loved ones. Mum has settled well and is very contented. I couldn't recommend Greenbanks highly enough.

Reply from Kelly Wright, Registered Manager at Greenbanks Care Home

Thank you for the review. As a care home, we thrive on making everyone feel at home. Management and staff are always available to answer any question that you may have.

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Review from David H (Husband of Resident) published on 4 March 2022
Submitted via Website • Report

Overall Experience

My wife has severe dementia and has been going to Greenbanks for nearly a year, firstly for daycare, then for respite breaks but her decline then resulted in her going into full-time care in August last year. Sadly, her Alzheimer’s has now reached the stage of her needing end of life care and she is

now cared for in bed in her room.
In all that time at Greenbanks she has always received first-class care from all the carers and staff who have treated her with great respect and been very kind and caring. The home and her bedroom are always spotlessly clean and odour free and I can confirm that the meals are of excellent quality having had Sunday lunch with her many times!
The manager of the home has always been available to discuss and help with any problems that I may have had and it has been very satisfying that my wife has been welcomed to remain at Greenbanks as her dementia has progressed through the various
stages of her condition.

Reply from Kelly Wright, Registered Manager at Greenbanks Care Home

Thank you for your kind words, we thrive on caring for loved ones and making sure they have the best quality of life with all at Greenbanks Care Home.

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Review from Sue W (Friend of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience

Best Care Home I have visited. They are like one big family, staff are caring and friendly and very family-oriented. Resident are treated with care and compassion. The home is lovely and clean. It feels and smells homely. All the staff make you feel welcome and nothing is too much trouble. Management

are approachable and will deal with any situation that arises instantly. I could not recommend this home enough for a family member to put their loved ones here.

Reply from Kelly Wright, Registered Manager at Greenbanks Care Home

Thank you for your review. The staff thrive in seeing the residents happy and enjoy creating a warm friendly atmosphere.

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Review from K H (Daughter of Resident) published on 11 February 2021
Submitted via Website • Report

Overall Experience

Dad has been very well looked after since being at the home. The staff are extremely committed to giving the best care they can. Every member of staff has been welcoming and also very professional. During these current times (covid), I have always been called and given up to date information regarding

what has been put into place regarding keeping my family member safe. The home also put into place facetime calls, so I still had contact with my relative. The health and wellbeing of the residents is the most important thing and I believe the staff, manager and owner all have this as their top priority.

Reply from Kelly Wright, Registered Manager at Greenbanks Care Home

Thank you for your review. It's a pleasure looking after dad through these extremely tough times. Facetime calls are always available without having to book a time slot, staff are happy to chat as well and give you an update.

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Review from R P (Friend of Resident) published on 11 February 2021
Submitted via Website • Report

Overall Experience

My friend went into the care home just before lockdown, due to not be able to visit the home set up a video call for us to be able to speak to our friend. We were able to contact them when we wanted to, the staff was always happy to accommodate us at any time. Being able to video call allowed us to

see the progress they had been making whilst in the home. Pictures and videos were sent regularly of the activities they all participated in. One special moment was when the staff put on a panto our friend was over the moon as was we seeing them enjoying themselves and joining in the singing.

Reply from Kelly Wright, Registered Manager at Greenbanks Care Home

Thank you for your review. Doing a video call regularly keeps your friend happy and you being able to update her on other news makes her smile (glad you enjoyed the pictures of the panto).

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Review from Natalie I (Daughter of Resident) published on 10 February 2021
Submitted via Website • Report

Overall Experience

Our dear Mum was taken into Greenbanks at the start of the Covid pandemic. She was only 76 and had been diagnosed with Primary Progressive Alphasia dementia approximately 10 years ago. Thankfully her dementia was slow progressing which meant we were all able to look after her in her matrimonial home

with my father. Unfortunately, my Dad was then diagnosed with dementia which meant my brother and I took the lead role in looking after our dear Mum for as long as we could, she lived with my brother with my help for approximately 18 months. It was absolutely devastating to our family when our mum was taken into a care home but the transition was made as smoothly as possible, considering we were at the start of the Covid 19 pandemic the staff were absolutely amazing. The staff and management are superb and they have taken care of our mum like she is their own family. Nothing is ever too much trouble for the girls, they truly are such an amazing team, we could not have got through the last year without them.

Reply from Kelly Wright, Registered Manager at Greenbanks Care Home

Thank you for the review, it has been a difficult time for everyone through the pandemic. We have tried to keep everything as normal as possible to keep their spirits high and enjoy life.

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Review from Alan A (Son of Resident) published on 8 February 2021
Submitted via Website • Report

Overall Experience

My elderly Mum has been in Greenbanks Care Home since November 2018. The staff who are all permanently employed are well trained and polite. The management will phone me if there is anything whatsoever that needs to be discussed, so attention to detail is maintained in all areas. The home is well maintained

and in a very good condition. In addition, the food is of a high standard. I would highly recommend Greenbanks Care Home. Over the past two years, the owners have made such substantial alterations and improvements to the property, that it is now comparable to any of the better care homes in the area.
Massive congratulations to the care home for helping our mum celebrate her 100th Birthday. The decorations and cake were outstanding, well done to the owner, management and staff.

Reply from Kelly Wright, Register Manager at Greenbanks Care Home

Thank you for the lovely feedback. We take pride in the home and attention to detail, your family is our family.

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Review from Barbara D (Daughter of Resident) published on 1 February 2021
Submitted via Website • Report

Overall Experience

Mum arrived when she was 100, she is now going to be 103. I think the care for Mum is second to none. From the first time we walked into the home it has always smelt fresh, the atmosphere is homely and all the residents are clean and not left in soiled clothing. It is a small care home with the emphasis

on care rather then a conveyor belt for elderly people to be dealt with. Delightful, friendly and efficient permanent staff who also make time for the residents' families. When visiting we are treated as part of the Greenbanks family, always welcomed with a smile, no matter how busy staff are. Nothing is too much for the staff, individuals' needs are catered for on a personal level including dietary needs to ensure all residents are getting the right nutrients. Because the home is small and the fact they have permanent staff, communication between residents, management, staff and external professionals is excellent. Prompt action is always taken in regards to residents' health and wellbeing.

Reply from Kelly Wright, Registered Manager at Greenbanks Care Home

Thank you for your review.
Accommodating the residents that we care for is the most important thing for us to achieve. Making this their home and a part of our little family is our goal. Catering for each individual is what we do best and nothing is too much trouble to keep smiles on their faces.

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Review from C S (Son of Resident) published on 18 December 2020
Submitted via Postal Card • Report

Overall Experience

Mum spent 3 months at Greenbanks before her passing. She was well cared for and the staff were very friendly and caring and had a good sense of humour which made mum laugh. The home was very clean.

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Review from Paul L (Son of Resident) published on 8 October 2020
Submitted via Website • Report

Overall Experience

This care home should not be judged solely by its external appearance. The owner, management and family of carers are investing significant money, time and resource to make this small care home extremely welcoming and homely. Much of the home has been renovated to a high standard with bright and airy

rooms. My father spent the last six months of his life at Greenbanks Care Home, during which time, the staff treated him with loving care, attention, respect and dignity. When we attended to visit my father, it was uplifting to see such a friendly, cheerful team of carers who clearly loved the commitment they were making to each and every resident, nothing was too much trouble and even the daily chores were undertaken with pride and happiness. The care home remained COVID free and demonstrated the benefits of small care homes whose management and carers are totally focused on the health and wellbeing of their residents.

Reply from Asmeeta Varsani, Director at Greenbanks Care Home

Thank you so much for your kind review. The staff take pride and passion in their work, caring for families loved ones and nothing is too much trouble to put a smile on their faces. It was a pleasure to look after Dad and he will be sadly missed.

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Review from John N (Resident) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience

I am happy, well looked after and sleep well.
I am telling friends to send their relatives and anyone they know who need care to come here.

Reply from Kelly Wright, Registered Manager at Greenbanks Care Home

Thank you so much for your review and recommending us to others.

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Review from L G (Daughter of Resident) published on 6 March 2020
Submitted via Postal Card • Report

Overall Experience

My mother has been on end of life at Greenbanks. I cannot fault the care and attention she has been given during this period. She was treated with dignity, even when she was unresponsive. Before personal care, the staff explained what they were going to do before touching Mum. They would just come in

and stroke her hair towards the end saying hello giving their name. As a family, we were treated with equal respect and opinions asked for and listened to; treated with respect.

Reply from Kelly Wright, Registered Manager at Greenbanks Care Home

Thank you for allowing us to care for your Mum. She brightens up our days when she was in one of her chatty moods and kept the wagon wheel world going.

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Review from L D (Daughter of Resident) published on 6 March 2020
Submitted via Postal Card • Report

Overall Experience

Mum was a resident of Greenbanks for 18-months. From day one till the day she passed away; I found the care and attention to Mum to be excellent.
All her needs were met, and care was given to her, above and beyond.
In Mum's final days; the attention to care was the same. She was washed, changed,

chatted to, sat with frequently to make sure her needs were continuously met.
I couldn't frankly have wished for better care for Mum, they loved her like family.

Reply from Kelly Wright, Registered Manager at Greenbanks Care Home

Thank you for your comment. It was a pleasure to have spent the last 18-months caring for your Mum, the interaction we had with her and yourselves was special, and she will be sadly missed.

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Review from Tracey D (Friend of Resident) published on 4 March 2020
Submitted via Website • Report

Overall Experience

I have been visiting this care home over a number of years and seen around four owners come and go but not one has put their blood, sweat and tears along with an awful lot of investment into it like the new owners have and I felt I wanted to say well done! I really don’t think they have stopped to draw

breath in the 2-3 years they have owned it and I feel credit where credit is due and so wanted to leave this honest review.
The rooms are lovely and bright and everywhere feels homely, the staff always have time to talk and are always very kind and caring, nothing is too much trouble. The food is excellent and everywhere is always very clean and tidy. There are plenty of activities for the residents to choose to do if they wish or they can sit and listen to music, the choice is theirs. I have noticed that with all the improvements the new owners have made the ladies and gents that live at Greenbanks seem to be a lot happier in themselves and have all remarked how they like all the changes.

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Review from L G (Daughter of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience

Mum is very well looked after at Greenbanks. Whilst chatting to her about the review she said she cannot fault anything about the place or the staff. Her dementia causes her to be a little anxious at times, especially at night and the carers cope very well with this. As soon as I come in to see Mum,

the staff update me with her general mood and anything she might need. I can feel assured knowing she is safe, happy and well.

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Review from Susan G (Daughter of Resident) published on 30 January 2020
Submitted via Website • Report

Overall Experience

My mother went into this care home as she could not safely live on her own any more. At first, she was unsure of where she was and her surroundings. The staff here were so kind to her and soon made her feel at home and I felt that she was treated as an individual. She has a nice room with her own toilet

and handbasin. I phone her every day and the staff are always helpful and informative.

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Review from Stephen S (Son of Resident) published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience

Having visited several homes in the area, Greenbanks came across as less clinical and more family orientated, offering a friendlier approach to the care home environment.
My 92 year old mother has settled well, the staff are all helpful and friendly. With the obvious investment being placed into the

home I am glad I chose them.

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Greenbanks Care Home

Care Provided by Greenbanks Care Home

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Funding & Fees Guide for Greenbanks Care Home

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