Maurice House

Callis Court Road, Broadstairs CT10 3AH
Submit a Review
9.9 36 Reviews
  • Maurice House, Broadstairs
Maurice House is situated outside the coastal town of Broadstairs, Kent and enjoys picturesque coastal views of Joss Bay and the North Foreland lighthouse. Residents can visit the Charles Dickens Museum and Bleak House where he wrote ‘David Copperfield’. Maurice House is close to a range of local shops and tourist areas. Broadstairs railway station is a short distance away, with direct services to London and across the region. Visitors have an extensive choice of local accommodation.

There’s a shared bond at Maurice House because each resident has a Service connection. It means there’s a real team spirit, and a sense that everyone there looks out for each other. The combination of the lovely coastal setting, beautiful gardens and friendly welcome make Maurice House a real home-from-home for all their residents. There are spacious, private rooms, comfortable lounges with sea views, and a conservatory overlooking the gardens. But it’s not just the facilities that make Maurice House feel special. What sets them apart is the extra effort their staff put into ensuring all their residents get the most out of life here. Their dedicated team of care assistants and nurses are proud of the excellent work they do to make Maurice House feel like a really special place.

Activities run seven days a week and include exercise classes, arts and crafts, flower arranging, bingo, film and computer clubs. There are weekly days out, shopping trips and regular visits from musicians. Residents who enjoy gardening can continue their hobby in the greenhouse or by tending the raised flowerbeds. Those who are not able to join the regular shopping trips can make use of a weekly mobile shop and library. A hairdresser also visits the home every week.

Show Maurice House on the Map

Care Provided by Maurice House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 77 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • tracy tremble (Manager)
  • Admission Criteria
    • Ex-Service men and women and their dependants
    • Ages 65+
  • Room Information
    • Single Rooms (77)
    • Single Rooms with ensuite Wet Room (77)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1999

Funding & Fees Guide for Maurice House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,156
    • Self-Funded Residential Dementia Care from £1,265
    • Self-Funded Nursing Care from £1,646
    • RESPITE Self-Funded Residential Care from £1,156
    • RESPITE Self-Funded Residential Dementia Care from £1,265
    • RESPITE Self-Funded Nursing Care from £1,646

  • Fees are exclusive of hairdresser, chiropody, and incidentals such as newspapers and bar spend.
  • (these prices are only a guideline, please contact Maurice House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Maurice House Reviews (36)

Total of 36, showing 1-20
9.9

Maurice House has a Review Score of 9.9 (9.868) out of 10, based on 20 reviews in the last 2 years. Over all time Maurice House has 36 reviews.

Overall Experience

  • 29
  • 7
  • 0
  • 0
  • 0

Date Published

36
2
2
20
16

Review from N W (Granddaughter of Resident) published on 30 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan was looked after with care and compassion by all staff!
She loved music and being around people and the home provided her the chances to enjoy life to the end.
Would highly recommend to anyone.

Reply from Laura Thomas, Assistant Manager at Maurice House

Thank you so much for your lovely review. Your words mean so much to our team and help us strive to deliver the best care for our residents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S D (Daughter of Resident) published on 12 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The love and care Mum receives from all the staff is amazing and we appreciate them all so much.

Reply from Tracy Tremble, Registered Manager at Maurice House

Thank you for your kind words. I will make sure the team receives your lovely feedback. Kind Regards Tracy Tremble


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Vivien F (Sister of Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to everyone who enabled my stepmother to enjoy her 90th Birthday on Friday. Everyone made my cousin and I so welcome (as they always do).
It was outstanding that we were contacted beforehand and asked what she might like for her dinner (birthday meal) and the staff came up trumps! We never
worry or wonder if my stepmother is being cared for properly because we know she is. Thank you.

Reply from Tracy Tremble, Registered Manager at Maurice House

Thank you for the lovely review. We are really pleased you all enjoyed the 90th birthday celebrations and your aunt enjoyed her special birthday lunch.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V W (Daughter of Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Maurice House did all they could to make my mum's final months as pleasant and dignified as possible.

Reply from Susan Samuels, Business Performance Manager at Maurice House

We thank you for your review it was an honour to look after her


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret N (Wife of Resident) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff did everything they could for my husband. It is a very lovely care home, with quite a lot going on. The staff are very friendly and very acting. After my husband passed he wasn't forgotten. There was a beautiful poppy wreath for his coffin and a service of remembrance for other people who
passed. A tag was given to write a message on and put on a Christmas tree and kept for a while. The home is lovely with a big garden etc. I would recommend it to all who had been in forces (like he had been for 28 years).

Reply from Susan Samuels, Business Performance Manager at Maurice House

Thank you so much for your lovely words. It was an honour to look after your husband. We are glad you were able to come to the Christmas remembrance as these services mean so much to us too.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sophie M (Daughter of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my initial interaction to the end, my overwhelming feeling from everyone was that of support and care. Nothing was ever too much trouble; everyone went the extra mile to support us all, to tempt Dad with food he might enjoy, to listen to my anxieties and to support Mum to visit Dad as easily as
possible.
We will be forever grateful that Dad was cared for so lovingly and with such dignity to the very end, even laying him out so graciously and respectfully for Mum to be able to say goodbye. Thank you for all you do.

Reply from Laura Thomas, Assistant Manager at Maurice House

Thank you for the kind words in your review. It was an absolute honour to provide the care and support at this saddest of times for you and your family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N J (Brother-in-law of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Firstly my brother spent his last period of life at this care home. His wife found life after his death a strain. Passing into this care home for respite couldn't keep her change back to life a secret.

Reply from Tracy Tremble, Registered Manager at Maurice House

Thank you for your kind review, it is lovely seeing how our residents flourish when moving into Maurice House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kate C (Daughter-in-law of Resident) published on 22 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we contacted Maurice House we felt heard and she helped us through a very difficult time up until both my in-laws went into care.
They were even collected from home on the day and every step was dealt with compassionately and professionally.
Now nearly a year on my in-laws are settled
and happy and are living their lives to the full with so many activities and excursions. It seems every day there is something new for them to experience.
All the staff are so caring and have deep bonds with all the residents.
We couldn't be happier with our choice of care home.
Our deepest thanks go to every member of staff at Maurice House and Maurice Lodge and also their dedicated team of volunteers.

Reply from Tracy Tremble, Registered Manager at Maurice House

Thank you so much for your very kind review. I will pass this on to all the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John R (Resident) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Maurice House home from home, a very happy atmosphere throughout the home with great facilities with wonderful large grounds to wander through. The home is exceptionally clean and the food is very yummy and plentiful and a good variety and a wonderful staff that make all this happen. Thank you
all.

Reply from Susan Samuels, Business Performance Manager at Maurice House

Thank you so much for your review I will pass your comments onto the staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda L (Sister of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the manager is kind, helpful, can't do enough to help you and the staff are very helpful. They go out of their way to help in every way. So kind and I am very pleased I have got my brother into Maurice House, it is very nice and my brother loves it there and that's all I want. Him to be happy.

Reply from Tracy Tremble, Registered Manager at Maurice House

Thank you so much for such a lovely review. I am pleased your brother has settled so well and is happy.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda M (Wife of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has received excellent care at Maurice House. The staff are caring and friendly.

Reply from Tracy Tremble, Registered Manager at Maurice House

Thank you for your lovely review. I will pass your comments onto the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John S (Brother of Resident) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very clean and tidy, the staff are very polite to both visitors and residents.
During our visit the housekeeper was cleaning the resident's hub, she was very thorough and polite when cleaning around people.
The care home seems to be very professionally staffed and managed.

Reply from Tracy Tremble, Registered Manager at Maurice House

Thank you for your kind review. I will pass your comments onto the team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Chris P (Son of Resident) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not recommend Maurice House enough. All the staff are first-class and you can tell that they all enjoy working there. You are treated to a smile from when you walk into the building until you leave. You can not pick one person who is the best as everyone is so good. Activities, food, care, rooms,
facilities, cleanliness and security are second to none. Thank you!

Reply from Laura Thomas, Assistant Manager at Maurice House

Thank you so much for such lovely comments. We will pass on your review to everyone and you are absolutely right we love working with our lovely residents and families at Maurice House and Lodge.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W P (Husband of Resident) published on 3 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault this care home in any way. I am so pleased with the care my wife receives.

Reply from Tracy Tremble, Registered Manager at Maurice House

Thank you so much for your kind review. It is lovely to have your wife and family as part of our Maurice House family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J M (Daughter of Resident) published on 30 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been amazed at my mother's improvement in mental and physical well-being since going to Maurice House. The well-being staff, nursing staff and management have gone over and above to be friendly and welcoming. I have been impressed at every level with this care home.

Reply from Susan Samuels, Business Performance Manager at Maurice House

Thank you so much for your positive review, we are really pleased that Mum has responded so well since being with us. I will pass your comments on to the staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julia S (Daughter of Resident) published on 5 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Maurice House for 6 years now. Started off with residential care and now has higher nursing as at 101 he needs a bit more help.
From day one we have had nothing but brilliant care. Popped in today to see him and the girls could not do enough for him. They are all so lovely and caring.
If
we have any concerns they deal with them straight away.

Reply from Tracy Tremble, Registered Manager at Maurice House

Thank you so much for your lovely review. It is our pleasure to look after your dad. I will pass on your kind words to the whole team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie V (Daughter of Resident) published on 2 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hello, I would love to say thank you for the care attention warmth and understanding given to my dad since he has lived with you, this makes me comfortable knowing he is in safe hands. Dad has been very unsettled recently due to illness and worries about moving away from the area town he knows best,
but the smiley happy staff that you employ really make a difference to everyone's mental well-being. Thank you for everything.

Reply from Tracy Tremble, Registered Manager at Maurice House

Thank you so much for your review. I will pass your review on to the whole team. We are often thanked for the care but it means so much to know that we are providing the holistic care we aim to give.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S M (Partner of Resident) published on 31 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has been a resident in Maurice House for over two years. Despite his move to the care home happening during very trying times (COVID), he has always been cared for to a high standard and treated with dignity.
The relaxed atmosphere in Maurice House suits his needs very well and results in
him being calm and happy. I am always made to feel very welcome when visiting.

Reply from Tracy Tremble, Registered Manager at Maurice House

Thank you so much for your review, moving into a care home is difficult at any time but was especially hard during covid. Thank you for trusting us to look after your partner.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jason P (Son of Resident) published on 5 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the home for two and a half years and we organised a meeting with the management of Maurice House to discuss our mother's financial situation. The person we met was very helpful, understood our concerns and pointed us in the right direction with regard to organising support.
The
home itself is clean, bright, tidy and well-maintained and the staff are caring and diligent.
There are lots of activities organised if the residents are able-bodied enough to join in.

Reply from Susan Samuels, Business Performance Manager at Maurice House

Thank you so much for taking the time to do a review. We are pleased that we were able to help you and your family. We regard it an honour to look after Mum. I will pass your kind words on to the wider team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D L (Husband of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my wife became a resident at The Lodge it was very distressing for us after 64 years married and never been apart, however, she eventually settled and started to interact with the carers. Every day I could see the excellent quality of care my wife received. The difficult times my wife experienced
were outweighed by the good ones. The carers would dance, sing and watch my wife play the piano and laugh at her sense of humour. As time progressed she became incapacitated after breaking her hip. She was so distressed and confused that she had to be sedated. The final stages of her life were very serene, carers would monitor her needs periodically and treated her with dignity. Our three children and myself stayed with her day and night to the end.
We were always made welcome and The Lodge became my second home. The care given by the management, carers and housekeeping is unique and priceless, they are without doubt sterling people and I am indebted to them for the care they gave my dear wife.

Reply from Tracy Tremble, Registered Manager at Maurice House

Thank you for the lovely kind words about the care and support your wife and family received from us. We endeavour to make Maurice House/Lodge a home from home and your comments confirm we achieved this.
Kindest Regards


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.868)

Overview of Review Score

The Review Score of 9.9 (9.868) out of 10 for Maurice House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.868 for Maurice House is calculated as follows: ( (205 Excellents x 5) + (29 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 235 Ratings = 4.868

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Maurice House is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Dec 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Tracy

Tracy Tremble

Job Title: Registered Manager

Joined: 2011

I have worked at Maurice House since 2011, initially as a Deputy Manager then in 2014 I became the Registered Manager. I am passionate about providing person-centred care for all of our residents and their families.


I am a Registered Nurse by profession and specialise in end-of-life care.


Our vision at Maurice House is to enjoy life to the full.


Frequently Asked Questions about Maurice House

What types of Care is Maurice House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Maurice House provide?

Palliative Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Maurice House have?

There are 77 Single Rooms.

What are the Facilities & Services at Maurice House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Maurice House to the centre of Broadstairs?

1.0 mile(s) as the crow flies, distance by road may be significantly further.