Maurice House

Callis Court Road, Broadstairs CT10 3AH
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9.9 36 Reviews
  • Maurice House, Broadstairs
Maurice House is situated outside the coastal town of Broadstairs, Kent and enjoys picturesque coastal views of Joss Bay and the North Foreland lighthouse. Residents can visit the Charles Dickens Museum and Bleak House where he wrote ‘David Copperfield’. Maurice House is close to a range of local shops and tourist areas. Broadstairs railway station is a short distance away, with direct services to London and across the region. Visitors have an extensive choice of local accommodation.

There’s a shared bond at Maurice House because each resident has a Service connection. It means there’s a real team spirit, and a sense that everyone there looks out for each other. The combination of the lovely coastal setting, beautiful gardens and friendly welcome make Maurice House a real home-from-home for all their residents. There are spacious, private rooms, comfortable lounges with sea views, and a conservatory overlooking the gardens. But it’s not just the facilities that make Maurice House feel special. What sets them apart is the extra effort their staff put into ensuring all their residents get the most out of life here. Their dedicated team of care assistants and nurses are proud of the excellent work they do to make Maurice House feel like a really special place.

Activities run seven days a week and include exercise classes, arts and crafts, flower arranging, bingo, film and computer clubs. There are weekly days out, shopping trips and regular visits from musicians. Residents who enjoy gardening can continue their hobby in the greenhouse or by tending the raised flowerbeds. Those who are not able to join the regular shopping trips can make use of a weekly mobile shop and library. A hairdresser also visits the home every week.

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Care Provided by Maurice House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 77 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • tracy tremble (Manager)
  • Admission Criteria
    • Ex-Service men and women and their dependants
    • Ages 65+
  • Room Information
    • Single Rooms (77)
    • Single Rooms with ensuite Wet Room (77)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1999

Funding & Fees Guide for Maurice House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,156
    • Self-Funded Residential Dementia Care from £1,265
    • Self-Funded Nursing Care from £1,646
    • RESPITE Self-Funded Residential Care from £1,156
    • RESPITE Self-Funded Residential Dementia Care from £1,265
    • RESPITE Self-Funded Nursing Care from £1,646

  • Fees are exclusive of hairdresser, chiropody, and incidentals such as newspapers and bar spend.
  • (these prices are only a guideline, please contact Maurice House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Maurice House Reviews (36)

Total of 36, showing 21-36
9.9

Maurice House has a Review Score of 9.9 (9.861) out of 10, based on 19 reviews in the last 2 years. Over all time Maurice House has 36 reviews.

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Date Published

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Review from Grace W (Daughter of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are caring and efficient. Any concerns dealt with promptly.

Reply from Susan Samuels, Business Performance Manager at Maurice House

Thank you so much for your review. We do have an extensive 7-day-a-week activity programme and are keen that we are inclusive. We have a new well-being lead starting on the 3rd of April so please come and speak with her, meanwhile we will continue to encourage participation.


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Review from Andrew W (Son of Resident) published on 15 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the dementia unit at Maurice House Care Home since April 2016. The care she has received has been excellent throughout, with caring and attentive staff, in lovely surroundings.
I am always kept up to date with any developments. Her longevity, ninety-three now, is due in no small
measure to how she has been looked after, including her recovery from a broken hip.

Reply from Tracy Tremble, Registered Manager at Maurice House

Thank you for your lovely review. We take great pride and pleasure in providing a good quality service


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Review from J A (Son of Resident) published on 15 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A comfortable, nicely furnished home in lovely grounds. Staff are attentive and caring and residents are provided with a wide range of stimulating activities and opportunities take part in visits around the local area. The menu is varied and of good quality and visitors are made to feel welcome. My
father has complex care needs but is always treated with compassion and patience. Medical issues are dealt with in a highly professional manner.

Reply from Tracy Tremble, Registered Manager at Maurice House

Thank you for such a lovely review. We take great pride and pleasure in delivering a good service. Kind Regards


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Review from Peter B (Son of Resident) published on 14 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I must thank the manager and assistant manager for the smooth running of Maurice House and all Mum's carers who treat her like their own Mum. There are too many carers to mention but they are all kind and caring.
Mum's mobility has waned, but the care hasn't. As a family, quite often other duties call,
so it's reassuring to know Mum is in good hands. The food and facilities are excellent, I often fancy a break there myself getting waited on! It has a nice vibe and every member of the staff is very upbeat. Obviously, nothing is ever perfect, but any issues are responded to and resolved. There is always updating and improvement going on. The grounds are beautiful and restful. It's lovely to have a beer in the bar when Mum's up to it, or on the verandah in sunny times. Or grabbing a free coffee on arrival for a visit is nice. So all in all, top marks.
Thanks.

Reply from Tracy Tremble, Registered Manager at Maurice House

Thank you for your recognition of the care and support we provide. It's always lovely to see you


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Review from Maz W (Daughter of Resident) published on 14 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has received first-class end-of-life care - all staff, from cleaning to nursing staff and management, have provided a caring, sensitive service. There have been challenging moments caused by her condition, which have been met valiantly! Maurice House does need updating - but the people who
work and care for the residents don't. The staff make the place a welcoming environment.

Reply from Tracy Tremble, Registered Manager at Maurice House

Thank you for your lovely review. We are currently working on plans to refurbish the communal areas on the ground floor.


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Review from Helen B (Daughter of Resident) published on 10 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Poppy Lodge approximately four months ago. Her room is lovely and always kept beautifully clean. All the ladies/gentlemen caring for Mum and the other residents are extremely helpful and friendly. There are plenty of activities and the minibus outings are really enjoyable for Mum. The
food is really good - I myself have sampled the roast Sunday lunch.

Reply from Laura Thomas, Assistant Manager at Maurice House

Thank you for your lovely feedback. It is much appreciated by the whole team at Maurice Poppy Lodge. It's so good to hear that Mum enjoys the trips out.


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Review from James W (Son of Resident) published on 10 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Maurice House Care Home since September 2022. This was just as the rooms on her wing had been refurbished. The room itself is very plain with simple furniture and hospital bed, you are allowed and encouraged to make the room your own which is great.
The en-suite is amazing with everything
Mum needs and if she wants to have a bath there is a great bathroom with everything to assist getting in and out.
The staff have been excellent throughout, very approachable and nothing is ever a problem and they also always look in on Mum with a friendly face to see if there is anything she needs.
The activities downstairs are on throughout the day with a visual board for everyone to see and a printed leaflet delivered to all the residents. From carpet bowls, chair yoga to fun games like bingo, all are encouraged to participate.
You have a large patio with a pagoda to the rear leading to six acres for you to walk and explore.
We, as a family, are more than happy to recommend Maurice House.

Reply from Laura Thomas, Assistant Manager at Maurice House

Thank you for the good review of the care and activities we provide at Maurice. We appreciate your positive feedback.


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Review from B L (Daughter of Resident) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly, caring and available for any concerns. There are lots of different activities organised every week for the residents, and there is a good varied menu that caters for everyone's needs.

Reply from Susan Samuels, Business Performance Manager at Maurice House

Thank you so much for your review. It is good to receive positive feedback, we will share your comments with the Wellbeing and Catering teams.


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Review from Robert M (Husband of Resident) published on 28 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the kind caring staff who were involved in my wife's admission today. Wonderful professional staff who made everything seem so easy on what could have been a distressing day. Maurice House is more like a luxury country hotel than a nursing home. Thank you.

Reply from Laura Thomas, Assistant Manager at Maurice House

Thank you, Robert, for your wonderful review. We always aim to provide our residents and families with love and warmth as well as professionalism and it's good to hear we are achieving that. We appreciate it's particularly stressful when your loved one comes into care for everyone involved and it is a privilege to care for your lovely wife.


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Review from Angela P (Daughter of Resident) published on 28 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I took my father into Maurice House on 3rd September 2021 and I have never looked back! He is so well looked after by the team in Poppy Lodge. He looks so well and is dressed in the same combination of clothes that Dad and I would choose! All of the team really care about him, and all of the residents.
They are engaged on so many levels with the different activities and dad particularly loves the rides out on the bus.
I always thank everyone as I don’t think relatives realise what’s out there in respect of quality of care. Premises can be shiny and new but if you don’t have the team to deliver that top notch care (Dad's previous home a prime example) I was still worrying about him, now I don’t have to if I can’t get in for a week or two!
I can’t praise any of the team enough! Thank you for everything you do!

Reply from Laura, Assistant Manager at Maurice House

Dear Angela
Thank you for taking the time to write such a lovely review of the care at Maurice House. Your comments are so good to hear - We will share your wonderful review with all our team which will be very much appreciated and they will continue to make a difference.
Kindest Regards


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Review from Roger S (Son of Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Maurice House in July 2019 and from day one was made to feel very welcome. She had a lovely room with an ensuite and the hygiene and cleanliness were of the highest standard. All the staff were very friendly and caring. Mum's health, drugs and wellbeing were closely monitored. Mum
enjoyed the gardens, the sea views and the activities, particularly the minibus trips.
All in all, an excellent home!

Reply from Laura Thomas, Asst Manager at Maurice House

Dear Roger
Thank you for taking the time to write the review. Your lovely comments are much appreciated by all the team. It was a privilige to care for your mum here at Maurice House. Kindest Regards.


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Review from Jenni W (Daughter of Resident) published on 12 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum lived at Maurice Lodge Dementia Unit for her last two and a half years. She was so well looked after, loved and cared for every day. The staff are amazing and always treated Mum with respect and saw the person behind the dementia. They are amazing people and deserve medals for all the hard work
and commitment we will always be thankful.

Reply from Marianne Barham, Operations Manager at Maurice House

Thank for taking the time to write this review. I am so pleased that you and your mum had such a good experience at Maurice House, the manager and the team work very hard to provide the best service they can to our residents and will appreciate your kind words.


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Review from Margaret G (Relative of Resident) published on 25 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff have been outstanding in their care, compassion and professionalism during a difficult period.

Reply from Tracey Tremble, Home Manager at Maurice House

Thank you. I will make sure all the team see this review. Kindest regards.


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Review from Elaine G (Daughter of Resident) published on 18 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Father has been a resident for approximately two years. The room is spacious, clean and residents are encouraged to bring personal objects. Staff are always happy, polite and helpful. Full range of entertainments, activities and outings for residents stimulation. Visitors can make own refreshments.
The home itself is large, well decorated and maintained. There are no unpleasant "smells" which so often accompany care homes. Maurice House provides both residential and nursing care, depending on personal requirements.

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Review from June G (Daughter of Resident) published on 7 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family are so grateful to have found Maurice Lodge as Dad's new home. The caring attitude and respect shown to our dad and all the residents are amazing and so reassuring and heartwarming. Dad has a wonderful extended family at Maurice House. There is always something going on to keep the residents'
minds and bodies active (thanks carers). We feel so welcome and love the Facebook web page. Thank you all.

Reply from Tracey Tremble, Home Manager at Maurice House

Thank you for this lovely feedback. I will pass it onto the team.


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Review from Judy W (Niece of Resident) published on 4 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are endlessly kind and helpful. My mother was helped last year when at the end of her life she found life very difficult. My aunt has said the food has improved so much and she feels cared for.

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Current Review Score: 9.9 (9.861)

Overview of Review Score

The Review Score of 9.9 (9.861) out of 10 for Maurice House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.861 for Maurice House is calculated as follows: ( (193 Excellents x 5) + (29 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 223 Ratings = 4.861

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Maurice House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Dec 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Tracy

Tracy Tremble

Job Title: Registered Manager

Joined: 2011

I have worked at Maurice House since 2011, initially as a Deputy Manager then in 2014 I became the Registered Manager. I am passionate about providing person-centred care for all of our residents and their families.


I am a Registered Nurse by profession and specialise in end-of-life care.


Our vision at Maurice House is to enjoy life to the full.