Mont Calm

72 Bower Mount Road, Maidstone ME16 8AT
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8.4 16 Reviews
  • Mont Calm, Maidstone
Mont Calm Residential provides its residents with a warm welcome, highly skilled, caring staff and a relaxing, social place to live.

All rooms are spacious and residents are able to enjoy a variety of activities and communal areas.   

Experienced staff are trained to high standards to support people with dementia.

Caring staff work hard to maintain the independence and dignity of residents.

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Care Provided by Mont Calm

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 39 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Barbara Kawuyu (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (35)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Mont Calm

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £932 – £1,261
    • Self-Funded Residential Dementia Care from £1,261
    • RESPITE Self-Funded Residential Care from £932
    • RESPITE Self-Funded Residential Dementia Care from £932
  • (these prices are only a guideline, please contact Mont Calm to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open door policy and visitors can visit when they wish, although have protected meal times during the period of 12.00 - 13.00 and 17.00 - 18.00 and kindly ask if visitors can avoid these times as it is very important that residents receive all staff care and attention during mealtimes to meet nutritional and hydration needs.


  • Parking

  • Car park facilities located at the front of the home.


Mont Calm Reviews (16)

8.4

Mont Calm has a Review Score of 8.4 (8.366) out of 10, based on 6 reviews in the last 2 years. Over all time Mont Calm has 16 reviews.

Overall Experience

  • 9
  • 6
  • 1
  • 0
  • 0

Date Published

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Review from Michelle K (Daughter-in-law of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been here for nearly a year and the changes have been amazing. If you have any questions all staff seek and assist.
The manager - communication is great.
One of the staff deals with my mother-in-law and when she sees her, her eyes light up.
There is no such thing as perfection
but this care home for my mother-in-law is very close.

Reply from Smita Thamsuhang, Deputy Manager at Mont Calm

Thank you for your support, we appreciate your feedback.


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Review from Karen D (Daughter of Resident) published on 6 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was discharged from Hospital directly to Mont Calm due to her Alzheimer's getting worse. She stayed at Mont Calm for 8 weeks and then we moved her to a Care Home nearer to where the family live. The care and support she received at Mont Calm was good. I always found the staff to be caring, friendly
and patient. She was encouraged to take part in activities. The garden, although nice, needs a little bit of brightening up and maintaining as the residents need something better to look at and sit in. Some structures and all-year-round planting need thought. The admin side of things was great and any concerns were addressed promptly. The staff were happy for me to call to see how she was getting on. The only negative feedback I can give is that the cleanliness in the dining areas was not always good. The Home needs refurbishment really as it's a bit dated.

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Review from H T (Daughter of Resident) published on 14 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visit the care home and are very happy with it, a shown in my ratings.

Reply from Smita Thamsuhang, Deputy Manager at Mont Calm

Thank you. We will share these wonderful compliments with the whole team.


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Review from Roger N (Ex Family Member) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Resident (ex-wife) is happy with all aspects of the home. All staff are particularly friendly, helpful and attentive. A shower would be very much appreciated.

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Review from J H (Granddaughter of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

This home provided temporary care for my grandmother while we found a permanent home. We had a lot of teething problems with this home, minor issues that were all rectified. We could not fault the actual care given. The team were very tight and this showed. There were a few minor concerns around Health
& Safety but once raised these were rectified in a timely manner. Could do with a refurb and the garden patio area is loose and uneven, the slabs need relaying.

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Review from S J (Son of Resident) published on 10 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very helpful and caring.

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Review from Brian P (Son of Resident) published on 23 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the care received by my mum at Mont Calm. The staff are very caring toward the residents and always friendly. They do their very best to ensure activities take place to keep residents occupied.

Reply from Smita Thamsuhang, Deputy Manager at Mont Calm

Thank you for your feedback. We are constantly looking to improve the home. We would greatly appreciate your attendance at our next resident family meeting. This forum provides families with the opportunity to discuss areas for improvement.


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Review from Kerry E (Daughter of Resident) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went to Mount Calm, and I can't fault them, they are friendly and keep us updated on mum's welfare, my mother is extremely happy. I often visit and have no complaints. Mum's room is very clean and always tidy. Well done everyone.

Reply from Smita Thamsuhang, Deputy Manager at Mont Calm

Thank you for your feedback. We are constantly looking to improve the home. We would greatly appreciate your attendance at our next resident family meeting. This forum provides families with the opportunity to discuss areas for improvement.


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Review from C O (Son of Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care given is very good.
Staff always willing to help.

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Review from Andrew C (Son of Resident) published on 29 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for over a year now at Mont Calm and is in an advanced state of dementia. She struggled to walk, even with a frame and was not eating well. In the time she has spent in their care, she has put on weight and is far more mobile. She is happy and contented and our visits with
her are a joy. We receive regular calls with information about her and the staff and the management are always pleased to help with our questions.

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Review from Diane S (Daughter of Resident) published on 2 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very caring and have coped really well with all the COVID restrictions.
I am impressed with the improvements being made at the home - it looks so much nicer.
I am looking forward to being allowed into see my mum, it's been a long time. She gets very confused which can be challenging
but everyone tries to help her for which I am really grateful.

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Review from K S (Brother of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care that my sister and her late husband have received while being at Mont Calm has been overall excellent. The staff and management are only too willing to address any queries or incidents that may have occurred. My sister seems very happy and has settled in well. Her room is always kept
clean and tidy. I am very happy with the way she has been cared for and her welfare.

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Review from Jennifer B (Daughter of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is being well looked after she has been fed well and cared for and looks so much better for being surrounded by people she can relate to.

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Review from Alan G (Husband of Resident) published on 15 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been resident at Mont Calm for over 15 months. She suffers from advanced dementia, which is so acute that she has no communication ability and is doubly incontinent. She requires extensive care due to her disabilities. I have found the caring staff and management extremely helpful, caring
and professional in providing these needs. They are so family orientated, loving and kind. She is always content, clean, unsoiled and healthy. I visit her daily for at least 3 hours. I have never witnessed any unprofessional activity. Indeed I have such admiration for the caring staff as they are at times subjected to both physical and verbal abuse by the occasional resident who is suffering from advanced dementia. The senior carers are magnificent and lead by example. Nothing is too much trouble or an effort for them!

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Review from Carole W (Wife of Resident) published on 8 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has lived in Mont Calm for almost 6 years. The care provided has improved enormously in that time. I visit daily and have come to appreciate not only the care but love which emanates from, particularly the senior staff. He is afforded great dignity and they are only interested in giving him
the best care possible.
The atmosphere is friendly and very welcoming and every effort is taken to make the visitors feel at home.
Above all, the residents are loved and treated as a family.

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Review from Wendy H (Daughter of Resident) published on 8 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum has received in Mont Calm is excellent.
I have found the staff to be very friendly, kind and patient.
Mum seems to be more alert and happy since she began living at Mont Calm.

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Current Review Score: 8.4 (8.366)

Overview of Review Score

The Review Score of 8.4 (8.366) out of 10 for Mont Calm is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.225 for Mont Calm is calculated as follows: ( (35 Excellents x 5) + (21 Goods x 4) + (13 Satisfactorys x 3) + (2 Very Poors x 1) ) ÷ 71 Ratings = 4.225

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.141 Points relating to the number of positive Reviews for Mont Calm is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8. 5 Positive Reviews ÷ 7.8 = 0.641

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jul 2024

Overall
Inadequate

  • Caring

    Inadequate

  • Effective

    Inadequate

  • Responsive

    Inadequate

  • Safe

    Inadequate

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

No image found

Barbara Kawuyu

Job Title: Registered Manager

Joined: 2018

Qualifications:-
MSC in Social Policy, BBA in accounting
Experience:- Deputy Manager since 2016


No image found

Smita Thamsuhang

Job Title: Deputy Manager

Joined: 2015

Experience:- 15 years of experience in the Care sector


Qualifications:-
1. Level 5 Diploma in Leadership for health and social care and children and young people’s services (Adults’ Residential Management)
2. BTEC Level 3 Diploma in Management
3. NVQ Levels 2 and 3 in Health and social care
4. Moving and Handling trainer


Frequently Asked Questions about Mont Calm

What types of Care is Mont Calm registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Mont Calm provide?

Own GP if required is an additional type of care provided.

How many Rooms does Mont Calm have?

There are 35 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Mont Calm?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Mont Calm to the centre of Maidstone?

0.5 mile(s) as the crow flies, distance by road may be significantly further.