Mount Ephraim House

Mount Ephraim, Tunbridge Wells TN4 8BU
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10 26 Reviews
  • Mount Ephraim House, Tunbridge Wells
Mount Ephraim House is a beautiful period care home at the heart of Royal Tunbridge Wells with 57 spacious bedrooms with en-suite wet rooms. The home benefits from a large conservatory, a hair salon, a library, dayrooms, dining rooms, comfortable lounges, two outdoor terraces, stunning views, landscaped gardens and ample parking. The original house was used by King Charles II and Nell Gwyn as a hunting lodge and retains much of its historical character.

The home provides the best possible residential and dementia care in Tunbridge Wells and has exceptional reputation with all healthcare professionals. The residents enjoy a varied programme of daily activities and home-cooked food, while being cared for by loving, kind and compassionate staff.

The home is reopening in June 2023 following extensive renovations which have enabled the home to offer high-quality care in a modern setting. As the home is a local landmark, the renovations have retained the building's character and restored many period features.

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Care Provided by Mount Ephraim House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 57 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Karen Cooper (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (57)
    • Single Rooms with ensuite Wet Room (57)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023

Funding & Fees Guide for Mount Ephraim House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,736 – £2,080
    • Self-Funded Residential Dementia Care £1,845 – £2,062
    • RESPITE Self-Funded Residential Care £1,736 – £2,080
    • RESPITE Self-Funded Residential Dementia Care £1,845 – £2,062

  • Updated March 2024.


    Exact fees depend on the specific care requirements of each individual following assessment.
  • (these prices are only a guideline, please contact Mount Ephraim House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Mount Ephraim House Reviews (26)

Total of 26, showing 1-20
10

Mount Ephraim House has a Review Score of 10 (9.967) out of 10, based on 13 reviews in the last 2 years. Over all time Mount Ephraim House has 26 reviews.

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Review from Lizann B (Daughter of Resident) published on 6 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Mount Ephraim House in April 2024, initially for some respite care. At that point, she was living on her own and struggling to cope without full support around her for daily living. The stay with the team at Mount Ephraim was life-changing, and after having such a lovely break for 3 weeks,
asked if she could stay! Luckily they still had a room available and Mum has settled incredibly well. It is lovely to see how happy she now is. With their care and love, she has improved dramatically in terms of her physical and mental ability with all the wonderful fitness groups, clubs and entertainment that the teams organise on a daily basis. Most importantly, Mum has built a wonderful group of friends amongst both residents and staff. Everyone is incredibly friendly, warm, understanding and supportive and all work so hard to ensure the best home-from-home experience for the residents. I have absolutely no hesitation in recommending Mount Ephraim House.

Reply from Karen Cooper, Registered Manager at Mount Ephraim House

Thank you for your kind words. It is important to us that residents are able to experience as much as possible home from home. Everybody is part of the Mount Ephraim family.


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Review from J A (Partner of Resident) published on 29 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner came to the care home in August these comments are my impressions of views to now a wonderful building overlooking the common, with lovely inside rooms, especially the dining room and lounge and staircase in the old building. Meals to a high standard. Activities every day, I feel as if regular
visitors have been very welcome by the manager and her staff.
Good carers, some with interesting backgrounds. I am now 91, quite fit and am still driving. Should I need a care home, this one would be my choice.

Reply from Karen Cooper, Registered Manager at Mount Ephraim House

Thank you for your kind words. We enjoy welcoming everyone to the home and hope that everyone feels part of the Mount Ephraim family.


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Review from Hazel T (Daughter of Resident) published on 14 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved into Mount Ephraim House in July 2023 in the second week of them opening after the huge refurb. All the staff have been absolutely amazing with not only Dad but also us as a whole family, especially Mum who has missed Dad terribly. It has taken Dad a long time to settle because of his Alzheimers
but now refers to Mount Ephraim House as 'home' and it gives us great comfort to witness the amount of hugs and adoration he receives.
We are now having to come to terms that after a major life-changing medical situation with Mum, she can no longer live independently and our hope is that she too will be able to move to Mount Ephraim House - we have absolutely no hesitation in making this our first and only choice at this stage.

Reply from Karen Cooper, Registered Manager at Mount Ephraim House

Thank you so much for your kind words. We are hoping that we will be able to accommodate as well so that they can still be together.


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Review from Lisa L (Daughter-in-law of Resident) published on 26 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager agreed to take my mother-in-law for emergency respite at very short notice was the best decision we made. My mother-in-law has been very well looked after. The team are caring and attentive to all of my mother-in-law's needs. The family have said that Mum has never looked so well. We are
extremely thankful to the team for the care and support they provide for Mum and the family.

Reply from Karen Cooper, Registered Manager at Mount Ephraim House

Thank you for your kind words. We are so pleased that Mum has thrived since her admission to the home and that we were able to help at short notice.


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Review from J G (Son of Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mount Ephraim House has been outstanding. The staff are always utterly charming, patient and welcoming. Nothing ever seems to be too much bother, and everyone has a friendly smile. It has been enormously reassuring for us to know that Mum is in such kind, safe and professional hands. I have no reservations
at all in recommending Mour Ephraim House 100%.

Reply from Karen Cooper, Registered Manager at Mount Ephraim House

Thank you so much for your kind words. Our aim is to create a home that is welcoming and homely for all who enter.


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Review from C D (Daughter of Resident) published on 4 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was anxious on arrival at Mount Ephraim House, but the cheerful and welcoming attitudes of all the staff made the process much easier. As visitors to my mother, we were also made extremely welcome. The whole experience has made it a lot easier for myself than it otherwise would have been.

Reply from Karen Cooper, Registered Manager at Mount Ephraim House

Thank you for your review. Your comments mean so much to us all. We are pleased that we helped you and your mum have a pleasant experience during her admission process.


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Review from Alastair M (Son of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and father have been residents in January of 2024 for respite care. The team at Mount Ephraim have taken amazing care of my parents. The care staff, who have looked after them on a day-to-day basis, have been truly exceptional in making them feel safe and respected.

Reply from Karen Cooper, Registered Manager at Mount Ephraim House

It was a pleasure to look after your parents for a respite stay and we look forward to them maybe returning for further respite visits.


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Review from Anne W (Daughter of Resident) published on 2 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been at Mount Ephraim House for a few months. He arrived subdued and with limited mobility and communication. He has come on enormously over the last few weeks and is now walking more independently and talking to let his needs be known and to comment on what is going on. We are delighted and
put this down to the care being offered in the newly renovated home. The bedroom, en-suite shower room, corridor, dining room and sitting room where Dad spends the majority of his time are all pleasant spaces that are easy for him to negotiate without feeling 'medical' in any way. They wouldn't be out of place in a very nice hotel. The staff have become familiar friendly faces to him and to me. They take great care to explain what is going on to Dad and make sure that he is looking and feeling fresh and is involved in activities. He is happy and settled at Mount Ephraim House and I have no hesitation in recommending it.

Reply from Karen Cooper, Registered Manager at Mount Ephraim House

Thank you for your kind comments. It has given us great pleasure to see your father be able to be part of life at the home, engaging with everything we do and also to see him so mobile once again.


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Review from Gordon D (Son of Resident) published on 22 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Mount Ephraim since early November and we could not be more thrilled with the place, the people, the atmosphere, the food - everything. Most importantly, Mum is very happy and is clearly enjoying being amongst all the wonderful people there. She arrived pretty much bed-bound after 4
months recovery from a hospital visit. The manager and her team now have Mum out of bed and moving - such a big step.
Mum continually tells me that everyone is so friendly and helpful and she feels properly at home. As her children, we couldn't be more appreciative and delighted. Thank you.

Reply from Karen Cooper, Registered Manager at Mount Ephraim House

Thank you so much for your kind words. We are so thrilled that we have been able to enhance Mum's wellbeing and we will continue to strive to improve her mobility, to ensure she can enjoy the whole experience of the home.


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Review from Callum S (Grandson of Resident) published on 4 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am thrilled to share my heartfelt appreciation for the incredible care provided to my nan at Greensleeves Care. Since she became a resident, the level of attention and compassion shown by the staff has been nothing short of amazing.
The level of personalised care my nan receives is remarkable. The
staff takes the time to understand her specific needs and preferences, tailoring their approach to provide the best possible care. Their attention to detail is commendable, ensuring my nan feels valued and supported in every aspect of her daily life.
The facilities are well-maintained, clean and thoughtfully designed to meet the needs of the residents. Greensleeves offers various activities and amenities, catering to different interests, promoting engagement and a sense of community.
Choosing Greensleeves for my nan's care has been one of the best decisions we've made as a family. I am confident that the staff can provide outstanding care and support.

Reply from Karen Cooper, Registered Manager at Mount Ephraim House

Thank you so much for your review. It means so much to the team.


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Review from M D (Son of Resident) published on 26 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is thriving at Mount Ephraim House. Welcoming and compassionate staff, who really do put the best interests of the resident first. Food is outstanding - prepared and presented in an appetising way, which encourages my mother to eat. Marvelous refurbishment, which is well-designed and has a
homely atmosphere.

Reply from Karen Cooper, Registered Manager at Mount Ephraim House

Thank you so much for your review. We are enjoying being back in the lovely refurbished home.


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Review from J L (Friend of Resident) published on 8 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited Mount Ephraim House for the first time this week, it's a lovely place, bright and cheerful and the staff were very attentive. Our friend of almost fifty years is very happy there and loves her new surroundings. The home has a happy atmosphere from the moment you enter it.

Reply from Karen Cooper, Registered Manager at Mount Ephraim House

It has been so nice to return home and gradually bring the home back to life.


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Review from Melissa W (Daughter of Resident) published on 7 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has just moved to Mount Ephraim House from a home in Sevenoaks: both are Greensleeves’ properties. The home is extremely luxurious and the staff are really friendly and helpful. You can sense that the management’s care for the residents filters down and everyone is treated with dignity and
respect. A highlight is the food: it is beautifully cooked with care and is restaurant standard. My mother’s quality of life has been significantly improved.

Reply from Karen Cooper, Registered Manager at Mount Ephraim House

The staff are all committed to ensuring that residents have the chance to enjoy their new experience.


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Review from Suzanne B (Daughter of Resident) published on 25 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father lives at Mount Ephraim House and is living his best life. With the outstanding care provided by the whole team at Mount Ephraim they have made this possible for him to smile again and live his life and as a family, we will be forever great full to the Mount Ephraim House team for this. For
also always knowing they are there to support us.

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Review from Louisa T (Daughter of Resident) published on 23 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was with the home for three years, he died on the 5th of April. The staff, without exception, were respectful and so kind to my father.
They were brilliant at keeping us informed if he had a fall or was unwell. They could not have been more helpful and understanding. It was so reassuring
knowing how they genuinely cared about him. He was always properly dressed, clean and well fed.
The last few days were beautifully handled, a hospice specialist was brought in to explain everything. The team at the home gave us privacy and lots of tea. He had a pain free peaceful end and he was never alone.
The care at this home was frankly quite exceptional, I cannot fault any aspect.
I am so grateful to all of them.

Reply from Anna Kleinman at Mount Ephraim House

Thank you Luisa for your kind words and heartfelt comments. We greatly appreciate your feedback and your wonderful comments were shared with all the staff at Mount Ephraim House.


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Review from Carolanne L (Daughter of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was at Mount Ephraim House for a short time. During the time she was there, the staff showed her kindness and compassion beyond any expectations.

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Review from C M (Daughter of Resident) published on 26 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care and attention paid to my mother. The manager hand picks excellent staff - so very kind.
Food is nutritious and always enjoyed.
Rooms are spacious, warm and bright.
Always something fun on the agenda - the only place I'd consider for Mum.

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Review from Julia M (Private Carer of Resident) published on 27 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A relaxed and happy atmosphere from the moment you enter the building. Every member of staff you meet; in the office or kitchen, carers, domestics, gardeners, is helpful, concerned, caring and smiling. Willing and friendly and fun. The activities are brilliant and well thought out; varied, continuous
and organised. There are outings, a really wide range of art, crafts, music and quizzes, talking, exercise classes and more... Being a carer myself I know the building needs the modernising that is coming soon, but the staff cope amazingly well and it doesn't affect the great feeling of wellbeing. Couldn't recommend it more.

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Review from Natalie F (Wife of Resident) published on 23 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The atmosphere at Mount Ephraim is so relaxed and caring. I am very happy and at ease leaving my husband in their loving care.

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Review from Carolyn B (Niece of Resident) published on 5 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mount Ephraim is at the opposite end of the care home spectrum to the modern, expensive, antiseptic and soulless homes that now seem to be coming on stream. It is run very professionally and manages to create a real family environment. The number and variety of activities - both in the home and on day
trips out is particularly impressive as is the amazing quality and variety of the meals. In the end, it all comes down to the carers. Individually (and without exception) outstanding and as a team, absolutely beyond reproach. Thank you, Mount Ephraim, for being there and being who and what you are.
PS. The only topics below marked Satisfactory rather than Excellent are a direct reflection of the age of the building. This is being renovated over the next 2 years and should, therefore, reach Excellent grade on all fronts when complete.

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Current Review Score: 10.0 (9.967)

Overview of Review Score

The Review Score of 10 (9.967) out of 10 for Mount Ephraim House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.967 for Mount Ephraim House is calculated as follows: ( (146 Excellents x 5) + (5 Goods x 4) ) ÷ 151 Ratings = 4.967

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mount Ephraim House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (48)

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Frequently Asked Questions about Mount Ephraim House

What types of Care is Mount Ephraim House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Mount Ephraim House provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Mount Ephraim House have?

There are 57 Single Rooms.

What are the Facilities & Services at Mount Ephraim House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Mount Ephraim House to the centre of Tunbridge Wells?

0.5 mile(s) as the crow flies, distance by road may be significantly further.