Mount Ephraim House

Mount Ephraim, Tunbridge Wells TN4 8BU
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10 26 Reviews
  • Mount Ephraim House, Tunbridge Wells
Mount Ephraim House is a beautiful period care home at the heart of Royal Tunbridge Wells with 57 spacious bedrooms with en-suite wet rooms. The home benefits from a large conservatory, a hair salon, a library, dayrooms, dining rooms, comfortable lounges, two outdoor terraces, stunning views, landscaped gardens and ample parking. The original house was used by King Charles II and Nell Gwyn as a hunting lodge and retains much of its historical character.

The home provides the best possible residential and dementia care in Tunbridge Wells and has exceptional reputation with all healthcare professionals. The residents enjoy a varied programme of daily activities and home-cooked food, while being cared for by loving, kind and compassionate staff.

The home is reopening in June 2023 following extensive renovations which have enabled the home to offer high-quality care in a modern setting. As the home is a local landmark, the renovations have retained the building's character and restored many period features.

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Care Provided by Mount Ephraim House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 57 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Karen Cooper (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (57)
    • Single Rooms with ensuite Wet Room (57)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023

Funding & Fees Guide for Mount Ephraim House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,736 – £2,080
    • Self-Funded Residential Dementia Care £1,845 – £2,062
    • RESPITE Self-Funded Residential Care £1,736 – £2,080
    • RESPITE Self-Funded Residential Dementia Care £1,845 – £2,062

  • Updated March 2024.


    Exact fees depend on the specific care requirements of each individual following assessment.
  • (these prices are only a guideline, please contact Mount Ephraim House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Mount Ephraim House Reviews (26)

Total of 26, showing 21-26
10

Mount Ephraim House has a Review Score of 10 (9.967) out of 10, based on 13 reviews in the last 2 years. Over all time Mount Ephraim House has 26 reviews.

Overall Experience

  • 21
  • 5
  • 0
  • 0
  • 0

Date Published

26
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13

Review from David B (Son of Resident) published on 9 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father went in for one week of respite while we were away. The care and devotion provided to residents from management and all staff combined with the quality of care is first class.
The rooms are very clean as is the overall cleanliness of the home. The facilities are very good allowing as much
social interaction as an individual would like. Facilities are also very good, with wonderful gardens for residents and visitors in which to sit.
The home provides regular activities to stimulate and entertain the residents on a regular basis.
There is an excellent dining room with great food provided to residents.
My father felt very safe in this environment and liked it so much he actually stayed for 5 weeks.
Mount Ephraim House represents excellent value for money and we cannot thank the staff of Greensleeves Care enough.

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Review from Simon (Son of Resident) published on 8 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent home. My mother fell and broke her arm in two places and is unable to care for herself. 'Mount Ephraim House' has been wonderful in helping her heal. The staff are excellent, caring compassionate and thoughtful. They could not do enough to help her.

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Review from Richard A (Son of Resident) published on 25 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been a terrible year for us as a family as my father passed away and we had to find a home for my mother. The staff at Mount Ephraim have been
fantastic. They have made the transition for my mother as smooth as possible and she has settled in well. The home is a beautiful building with lovely,
well
kept grounds for the residents to enjoy. All of the staff are extremely helpful, kind and caring which has been very re-assuring for my mother and our family too.

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Review from Dave W (Son of Resident) published on 19 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my dad twice a week and I'm continually amazed by the wonderful care provided by the staff to all residents. They are always thinking of new things to do such as trips out or garden parties to create special and memorable days. In the 6 months since my dad has been there I have never seen him
more happy. Rather than it being a very "clinical" setting it feels homely and welcoming - the sort of place I want for my old age!

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Review from Mike (Son of Resident) published on 8 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mount Ephraim House staff are very considerate but the home is undermanned. The food is variable, when the main chef (lady) is on duty it is excellent when the stand in cook is on duty it is poor. The building needs upgrading internally. The oak panelled walls are wonderful but not maintained. Parking
areas should be enlarged. Self funding residents are subsidising the council residents. It is very expensive to self fund.

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Review from Julia C (Granddaughter of Resident) published on 18 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is always warm and inviting.

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Current Review Score: 10.0 (9.967)

Overview of Review Score

The Review Score of 10 (9.967) out of 10 for Mount Ephraim House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.967 for Mount Ephraim House is calculated as follows: ( (146 Excellents x 5) + (5 Goods x 4) ) ÷ 151 Ratings = 4.967

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mount Ephraim House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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