Shakti Lodge

208-212 Princes Road, Dartford DA1 3HR
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9.4 39 Reviews
  • Shakti Lodge, Dartford
Shakti Lodge, is a small, friendly home supporting 26 older people and people living with dementia.

Situated in the heart of Dartford the home is easily accessible with a delightful, secure garden to the rear of the building with decking and patio areas amongst mature trees and shrubs.

People are encouraged to maintain links with their local community and visitors are always welcome. There is a wheelchair accessible vehicle and minibus available for outings and shopping trips.

Shakti Lodge offers quality, person-centred, residential dementia care in a homely setting.

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Care Provided by Shakti Lodge

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 26 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Owner
  • Shakti Lodge
  • Person in charge
  • Nicola Murphy (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (26)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021

Funding & Fees Guide for Shakti Lodge

  • Weekly Charges per Person
    • Self-Funded Residential Care £900 – £1,100
    • Self-Funded Residential Dementia Care £950 – £1,150
    • RESPITE Self-Funded Residential Care £1,050 – £1,100
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,150
  • (these prices are only a guideline, please contact Shakti Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Shakti Lodge Reviews (39)

Total of 39, showing 21-39
9.4

Shakti Lodge has a Review Score of 9.4 (9.443) out of 10, based on 6 reviews in the last 2 years. Over all time Shakti Lodge has 39 reviews.

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Review from Lena L (Sister of Resident) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Every time I have visited the home, I am always made very welcome, and I am happy with the care that is provided. I feel she is happy there as they do try and find suitable entertainment for their residents, particularly music to which she always taps her feet. One of the carers has arranged for me
to receive video calls from her, so I can see her whilst the pandemic is still preventing me from actually seeing her; when I am unable to see her in the Pod.

Reply from Elaine Cappaert, Home Manager at Shakti Lodge

Thank you so much, Lena, it is always lovely to hear that our residents and their families are happy.


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Review from Diane T (Daughter of Resident) published on 25 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think the safe pod is excellent for seeing your parent. It's been a long time in lockdown for them, so being safe to see them is a way forward.

Reply from Elaine Cappaert, Home Manager at Shakti Lodge

Thank you for your review. The Safe pod has been a great success. We now have our own Safe pod, which we are due to start making appointments for. We will be in contact very soon.


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Review from Julia F (Wife of Resident) published on 4 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was admitted to Shakti Lodge on 12th February 2020. He seems to be very happy living there although he doesn't know where he is.
I am very pleased with the care and attention he has received since his admission. I must stress how well I have been treated by all the staff. I always feel welcome.
It is so important on leaving to know he is being well cared for. I am always kept in touch by phone when there is any change and my questions are answered.

Reply from Elaine Cappaert, Home Manager at Shakti Lodge

Thank you for your lovely words, and also your support. I will give our staff your feedback.


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Review from Rita (Friend of Resident) published on 13 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, friendly staff. The care home is very welcoming to all visitors. The home is very well managed and I would recommend them to anyone. The staff are always welcoming and go the extra mile for all residents and visitors.

Reply from Elaine Cappaert, Home Manager at Shakti Lodge

Thank you Rita for your lovely review. We will share your comments with our staff.


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Review from Sharon A (Daughter of Resident) published on 9 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are kind and caring. The atmosphere is homely. Activities coordinator is great and works hard to engage residents. Mum always looked well cared for.

Reply from Elaine Cappaert, Home Manager at Shakti Lodge

Thank you for your lovely review which I will share with our team.


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Review from Francesca C (Daughter-in-law of Resident) published on 8 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff at Shakti Lodge enough for their care of our mother/nan. They made her so happy for the year she was with them and showed so much love and kindness during her time there. With so many horror stories about care homes I would have no hesitation in recommending this care home.
Thank you again to all of the staff from the Caton family.

Reply from Elaine Cappaert, Home Manager at Shakti Lodge

Thank you so much for your lovely review. We were very fond of your mother/nan and are glad that you gave us the opportunity to get to know her and care for her. Our best wishes to you all.


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Review from Elizabeth A (Daughter of Resident) published on 26 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have already recommended this home to a friend whose mother had dementia. Unfortunately, my friend died with cancer, but am pleased that her Mum is here at Shakti Lodge, Dartford, knowing she is being looked after so well. Personally, it took 13 residential homes for me to see the right place for
my Mum. She has now been here 6 years and there has never been a time I have felt she needed to change.

Reply from Elaine Cappaert, Home Manager at Shakti Lodge

Thank you for your lovely review, we are so happy that you found us and chose us to care for your mother. Thank you for recommending us!


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Review from Jan B (Daughter of Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Shakti Lodge provides bespoke care for residents.
Physical and mental health issues are appropriately addressed.
Visitors are welcomed and invited to share events with residents, this really is a home from home.
All staff are professional and have a positive, caring approach to residents.

Reply from Elaine Cappaert, Home Manager at Shakti Lodge

Thank you so much for your lovely review.


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Review from Sue S (Regular Volunteer) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have always been welcomed and accommodated.
Staff very caring and friendly.
Residents seem 'at home' and well cared for especially when they are disruptive - problems sorted out very quickly.

Reply from Elaine Cappaert, Home Manager at Shakti Lodge

Thank you for your positive review. I will share your lovely comments with our staff.


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Review from G A (Daughter of Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think Shakti Lodge is a nice, warm and comfortable environment. Quite homely with a lovely garden. The only thing I have found a bit upsetting is when I find lots of clothing, including underwear in my Mum's room. Her clothing is all clearly marked and I wouldn't want her to be wearing someone else's
knickers or any other items. Also, finding other people in her clothes. I understand times get busy but that's not really an excuse when items are marked.

Reply from Elaine Cappaert, Home Manager at Shakti Lodge

Thank you for your kind comments. I will investigate the issue of misplaced items of clothing and monitor, however should this happen again please do let me know straight away.


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Review from Lisa A (Daughter of Resident) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It took a long time to get my mum into a home and Shakti Lodge was one of the last I saw. She has only been in there a month but so far I am very happy with the level of care she gets. She has plenty of stimulation and has enjoyed being around others.
I feel she has become less depressed because she
has people to look out for her and keep her company more than when she was at home. Long may this continue.

Reply from Elaine Cappaert, Home Manager at Shakti Lodge

Thank you for your lovely review. We are all delighted that your Mum has settled in so well at Shakti Lodge and that you are happy with her care.


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Review from J B (Daughter-in-law of Resident) published on 25 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Shakti Lodge was a warm and friendly home from home for my lovely mum-in-law. The staff were so kind and considerable and were lead by a superb manager who always had time to talk to both her and me.
I want to thank all the team at Shakti Lodge and would recommend them to all.

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Review from Barbara T (Daughter of Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the care home that my mum is in. She is always clean and presentably dressed. The home is always clean and tidy never had any bad smells, all the residents are well cared for.

Reply from Elaine Cappaert, Home Manager at Shakti Lodge

Thank you very much for your lovely review. I will pass on your comments to our staff who will be delighted to hear that you are happy with the service they provide.


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Review from Janet B (Daughter of Resident) published on 11 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Shakti Lodge manager went to Wolverhampton to assess Mom prior to her joining them. This gave her confidence and immediately she felt part of a community. Food is excellent - home cooked. Events eg Remembrance Sunday, Diwali, Halloween are celebrated residents enjoy these, so do relatives who are also
invited. Contact with myself is excellent, staff speak freely and honestly so helping me to enjoy quality time with Mom. Positivity/care and humour make this a real home for everyone.

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Review from Sandra T (Daughter of Resident) published on 6 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having settled my Aunt at Shakti Lodge earlier in the year, I was so fortunate to find a vacancy for my Dad too, both suffering Alzheimer's and dementia. The staff have such compassion and kindness, nothing is too much trouble for either the residents or their families. A bright, fresh and homely atmosphere,
with regular activities that families can join in to make new memories from an otherwise difficult time in the resident's lives.


Congratulations on receiving a 5* rating for food safety and hygiene practices, and from what I've witnessed meals are tasty, attractive and well balanced.


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Review from George S (Brother of Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident in Shakti Lodge for almost two years and as I live in Southern Ireland, my visits to him are limited. When I do visit him, all of the staff and management seem to have a good rapport with him and are always ready to help me if I need news about what is going on. I am
very happy with the way my brother is treated.

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Review from Christopher R (Son of Resident) published on 8 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Shakti Lodge Care Home in Dartford, Kent in February 2013 and lived here until his death in March 2017. We felt that we were very fortunate in finding a place there. He always said that he was very content there and enjoyed all the weekly activities, including the keep fit sessions.
He valued the time that staff spent with him every day and their friendship. He also said that the food was 'excellent'. He valued the privacy of his own room and often thanked the cleaning staff for keeping it tidy.
At night he slept well on a comfortable bed and was able to keep fully up to date regarding the news and sports on his television. He spent many happy hours in the lounge with other residents and in the summer, would often sit out in the well-appointed garden reading his paper or tackling puzzle books. His bedroom window looked out onto the main road and he often watched the world go by.


Overall, my father was very grateful for the time he spent at the Lodge and wished to be remembered to them in future years by means of a new garden bench.


Reply from Jo Kula, Home Manager at Shakti Lodge

Thank you very much, Chris for this review for Shakti Lodge. The bench that you have donated is very much appreciated by other residents and staff and always remind us of Mr Ridgewell late years, his smile and lovely personality.


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Review from Elizabeth L (Friend of Resident) published on 21 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting Shakti Lodge, the staff are always very welcoming and tell my friend that I have arrived. We find a nice comfortable seat to sit and have a chat, and a cup of tea is always offered. All the residents are very well cared for and if any of them are distressed there is always a carer on hand
to reassure them until they feel calm again. If I am there at meal times, the food looks very appetising and well presented. There are various activities which most of the residents take part in and enjoy. I certainly would recommend Shakti Lodge to anyone if asked.

Reply from Jo Kula, Home Manager at Shakti Lodge

Thank you very much for your comments, we are trying our best to make sure that residents are very well cared for and to create as homely atmosphere as possible.


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Review from Michael K (Son of Resident) published on 31 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Shakti Lodge is really a home from home. The staff treat the residents with the utmost tenderness and respect and obviously care a great deal. My family are delighted with this brilliant home and have every confidence in the way it is run and managed. There are a range of activities for the residents
and the musical afternoons are especially enjoyable. We are so pleased we chose this home to care for my Dad. Thank you to all staff who make this place feel so special.

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Current Review Score: 9.4 (9.443)

Overview of Review Score

The Review Score of 9.4 (9.443) out of 10 for Shakti Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.843 for Shakti Lodge is calculated as follows: ( (59 Excellents x 5) + (11 Goods x 4) ) ÷ 70 Ratings = 4.843

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.6 Points relating to the number of positive Reviews for Shakti Lodge is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 6 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Jun 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (3)

Nicola

Nicola Murphy

Job Title: Home Manager

Joined: 2018

Nicola has been the Home Manager of Shakti Lodge since Nov 2021. Nicola has always worked inside the healthcare industry and has 13+ years experience.


Helen

Helen Banbrook-Reed

Job Title: Activities Co-ordinator

Joined: 2021

Helen joined our team at Shakti Lodge in 2021. Helen always makes sure to include our residents interests and hobbies when organising and planning activities for our residents. Helen offers an array of activities inside the home and frequently organises trips out on our mini bus.


Kam

Kam Kumari

Job Title: Cook

Joined: 2018

Kam really enjoys cooking for our residents and always makes sure to meet any needs or requirements.