Shakti Lodge, is a small, friendly home supporting 26 older people and people living with dementia.
Situated in the heart of Dartford the home is easily accessible with a delightful, secure garden to the rear of the building with decking and patio areas amongst mature trees and shrubs.
People are encouraged to maintain links with their local community and visitors are always welcome. There is a wheelchair accessible vehicle and minibus available for outings and shopping trips.
Shakti Lodge offers quality, person-centred, residential dementia care in a homely setting.
Shakti Lodge has a Review Score of 9.9 (9.854) out of 10, based on 11 reviews in the last 2 years. Over all time Shakti Lodge has 42 reviews.
Overall Experience
32
10
0
0
0
Date Published
42
6
8
11
31
Reviewer Connection to Shakti Lodge
23
5
3
3
2
2
1
1
1
1
Overall Experience
32
10
0
0
0
Date Published
42
6
8
11
31
Review from Elizabeth L (Friend of Resident) published on 21 April 2017
Submitted via Postal Card •
Report
Overall ExperienceOverall Experience5.0 out of 5
When visiting Shakti Lodge, the staff are always very welcoming and tell my friend that I have arrived. We find a nice comfortable seat to sit and have a chat, and a cup of tea is always offered. All the residents are very well cared for and if any of them are distressed there is always a carer on hand
to reassure them until they feel calm again. If I am there at meal times, the food looks very appetising and well presented. There are various activities which most of the residents take part in and enjoy. I certainly would recommend Shakti Lodge to anyone if asked.
Reply from Jo Kula, Home Manager at Shakti Lodge
Thank you very much for your comments, we are trying our best to make sure that residents are very well cared for and to create as homely atmosphere as possible.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Michael K (Son of Resident) published on 31 December 2015
Submitted via Website •
Report
Overall ExperienceOverall Experience5.0 out of 5
Shakti Lodge is really a home from home. The staff treat the residents with the utmost tenderness and respect and obviously care a great deal. My family are delighted with this brilliant home and have every confidence in the way it is run and managed. There are a range of activities for the residents
and the musical afternoons are especially enjoyable. We are so pleased we chose this home to care for my Dad. Thank you to all staff who make this place feel so special.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Current Review Score: 9.9 (9.854)
Overview of Review Score
The Review Score of 9.9 (9.854) out of 10 for Shakti Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.854 for Shakti Lodge is calculated as follows:
(
(111 Excellents x 5)
+
(19 Goods x 4)
)
÷ 130 Ratings = 4.854
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Shakti Lodge is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
+
0.125
+
0.1
+
0.1
+
0.1
+
0.1
+
0.1
= 4
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 26 registered maximum number of service users is 5.2, which has been reached with 11 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
Care Quality Commission (CQC) Rating
Date: 4 Jun 2021
Overall Requires improvement
Caring
Good
Effective
Good
Responsive
Good
Safe
Requires improvement
Well-led
Requires improvement
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
Nicola has been the Home Manager of Shakti Lodge since Nov 2021. Nicola has always worked inside the healthcare industry and has 13+ years experience.
Helen Banbrook-Reed
Job Title: Activities Co-ordinator
Joined: 2021
Helen joined our team at Shakti Lodge in 2021. Helen always makes sure to include our residents interests and hobbies when organising and planning activities for our residents. Helen offers an array of activities inside the home and frequently organises trips out on our mini bus.
Kam Kumari
Job Title: Cook
Joined: 2018
Kam really enjoys cooking for our residents and always makes sure to meet any needs or requirements.
