Bridge Haven Care Home

Conyngham Lane, Bridge, Canterbury CT4 5JX
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9.7 66 Reviews
  • Bridge Haven Care Home, Canterbury
Bridge Haven Care Centre has a rural setting in the village of Bridge, close to the city of Canterbury in Kent. It provides care and support for older people living with dementia and strives to give them a new and exciting quality of life during their time at the home.

The home’s philosophy of care is to eradicate loneliness and boredom by promoting social interaction and engagement.

Avante Care and Support understands the importance of a good environment for residents living with dementia. Bridge Haven's refurbishment means it offers two beautifully designed suites called Bluebell and Primrose.

Many of the rooms have an added luxury of patio doors leading out to the secure gardens surrounding Bridge Haven. The home boasts a number of open plan lounges and dining areas with a style and view to suit everyone.

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Care Provided by Bridge Haven Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 53 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit
  • Sheltered Housing

Good to Know

  • Person in charge
  • Emma Lock (Home Manager)
  • Admission Criteria
    • Dependent of assessment of needs
    • Ages 60+
  • Room Information
    • Single Rooms (53)
    • Single Rooms with ensuite Wet Room (22)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012
    • Number of floors: 1

Funding & Fees Guide for Bridge Haven Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,111
    • Self-Funded Residential Dementia Care from £1,111
    • RESPITE Self-Funded Residential Care from £1,222
    • RESPITE Self-Funded Residential Dementia Care from £1,222

  • The fee covers all dietary and hydration requirements: breakfast, lunch/dinner and evening meal with snacks and drinks offered throughout the day; laundry; medication administration/assistance; entertainment/companionship; personal care, cleaning and some outings. Hairdressing is not included although hair washing and drying is provided under personal care. Newspapers and some outings are also not included. Top-up fees are considered.
  • (these prices are only a guideline, please contact Bridge Haven Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Bridge Haven Care Home Reviews (66)

Total of 66, showing 1-20
9.7

Bridge Haven Care Home has a Review Score of 9.7 (9.696) out of 10, based on 18 reviews in the last 2 years. Over all time Bridge Haven Care Home has 66 reviews.

Overall Experience

  • 49
  • 16
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Date Published

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48

Review from Lorraine G (Friend of Resident) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited Bridge Haven on many occasions and was blown away by the staff. The care team were amazing. Kind, caring, gentle and attentive. I hope I don't need a care home in the future but I have told my family I would be happy to go here.

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Review from Christine C (Daughter of Resident) published on 6 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bridge Haven Care Home is a lovely place, all the staff are very friendly and approachable. My mum has settled very well and is very happy. We were concerned about her going into care but the home was wonderful from day one and I would recommend them to anyone.

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Review from Eric W (Friend of Resident) published on 3 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our friend is well cared for and looked after and will be. One member of staff, in particular, has looked after my friend and is always kind and cheerful, takes his job very well and is always keeping us in the picture. My wife and I are always welcome.

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Review from Christopher G (Husband of Resident) published on 3 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst I have little experience of other homes of this type, I am confident in my choice for my dear wife. I hear nothing but good views from others to back up my personal opinion. Life here cannot be perfect but it is good and safe and supportive. Staff are very good or learning to be good.
I am encouraged
by the not-for-profit charitable status of Avante Care & Support and trust it will continue to do well!

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Review from L P (Friend of Resident) published on 3 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My personal thanks to all the staff for being extremely attentive and supportive, one member of staff, in particular, goes above and beyond to make everyone feel safe and cared for. All staff are caring, it is very clean and airy. It is lovely to see just how fond the staff are with their patients.
Keep up the good work.

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Review from Janice A (Daughter of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is safe, well fed and looked after by everyone in the home. I like the different activities that Mum can attend if she wants to. Mum has a favorite carer, he is very friendly and looks after Mum well.

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Review from Steve B (Son of Resident) published on 23 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother has been in the home for over 12 months. Staff are welcoming and know who I am here to see. Staff are attentive and friendly to my mother who has advanced dementia and Parkinson's. Key staff tend to ensure mum feels comfy and relaxed. Always staff present and happy to help. Make visits more enjoyable
and reassuring.

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Review from J S (Daughter of Resident) published on 20 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very kind to my mother and all her needs met. The meals look appetising and Mum has put on weight! She has a lovely room that staff keep clean and tidy.

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Review from Diana M (Sister of Resident) published on 30 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bridge Haven is a fabulous care home providing care, support and companionship for both residents and relatives. I have found the team from carers to senior management open, approachable and thoroughly professional. My relative cannot speak highly enough of the team.

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Review from Nic L (Son of Resident) published on 11 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been smiling from ear to ear since coming to Bridge Haven Care Home. The staff are very friendly and always make Mum feel welcome and involved in all activities.

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Review from V M (Daughter of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's rapid decline in cognitive ability this year meant that she was no longer able to live independently. Bridge Haven Care Home was recommended by a friend, Haven did all it could to get Mum into a safe, friendly place as soon as possible. Four weeks in Bridge Haven Care Home saw her bloom! She looked
amazing. Then she took a tumble and deteriorated a lot in hospital. A week back in Bridge Haven and she is bringing to bloom again. Cannot thank these amazing people for looking after her. Worth every penny.

Reply from Anita Easton, Home Manager at Bridge Haven Care Home

Many thanks for your review. We strive to get people back on their feet the best we can in a safe and timely manner here at Bridge Haven. We encourage independence with support. I am pleased to hear you can see the difference in Mum since her return to us from hospital. Thank you for allowing us to look after your mum.


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Review from Julian V (Son of Resident) published on 4 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went to Bridge Haven Care Home in November last year after her previous home closed down. I have nothing but praise for all the staff taking care of my mum; she now has everything she has craved since she was diagnosed with vascular dementia. It was so hard at home, but knowing she is being looked
after and having a range of activities to keep her occupied is lovely to know and stops me worrying about her. I see her every week, and the look on her face when she sees me melts my heart. Thank you to everyone at Bridge. I would recommend them to anyone who asks me.

Reply from Anita Easton, Home Manager at Bridge Haven Care Home

Many Thanks for your feedback. I am so pleased to hear how happy your mum is here at Bridge Haven and that you would recommend the home to others that means a lot.


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Review from Terry D (Son of Resident) published on 4 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After looking at 27 other homes, we struck gold with this one. Care and interaction are spot on, and the activities are often and engaging for the residents. My mum thinks of Bridge Haven as home. Bridge Haven suffers from the same government underinvestment as all others, but they hide it the best.

Reply from Anita Easton, Home Manager at Bridge Haven Care Home

Thank you for your review. We are so pleased you picked Bridge Haven for your mum, we love having her with us.


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Review from Selena M (Daughter of Resident) published on 1 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not have found a better home for my mother the staff are wonderful caring dedicated professionals who go above and beyond to make everyone there feel safe and happy. The staff are always cheerful in what at times must be a difficult job. The entertainment programme is varied engaging and quite
frankly inspiring. The support I get when Mum is having a difficult time is great and any issues they are on the phone to me to keep me updated. The home and Mum's room are clean bright and airy and the food is good with mid-morning freshly made smoothies and homemade afternoon cakes a very well done Bridge Haven 10 out of 10!

Reply from Anita Easton, Home Manager at Bridge Haven Care Home

Many thanks for your review, I am glad to hear that the staff are always cheerful. We love having your mum here with us. Communication is the key here at Bridge Haven.


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Review from Joy R (Daughter of Resident) published on 1 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Bridge Haven Care Home. It has a lovely feel about it. The lounges are set out really well rather than residents all sitting around in a circle. My mum is really happy here and has been here over a year and a half now and I am very pleased with the home. The staff are lovely.
Very caring and understanding and keep the family updated at all times. It is lovely to see their social media page with my mum's smiling face on there from time to time so that we know what activities she has been up to.

Reply from Anita Easton, Home Manager at Bridge Haven Care Home

Many thanks for your review. Our social media page is a big part of our home and it is lovely to hear feedback regarding it.


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Review from Michelle H (Daughter of Resident) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had promised my mum that she would never go into a care home, sadly when we could no longer cope, we had no choice (last August 2022). We spent days visiting and reviewing all homes in a wide spread area, some I wouldn't let my dog live in. Bridge Haven has not only eased the pain and guilt for me,
but I know my mum is being looked after far better than I could have hoped for. She is treated with respect, love , kindness, friendship and warmth. Bridge Haven is one of the only care homes I know that ensures that the residents are kept entertained with plenty of activities. Bridge Haven gives more than just special care for my mum, they are always supportive to me. I feel included and comfortable amongst them. In my opinion, the staff are Bridge Haven. They are amazing and wouldn't hesitate in recommending them to anyone. Thank you, to you all.

Reply from Anita Easton, Home Manager at Bridge Haven Care Home

Thank you for your lovely review, I am so glad you are happy with Bridge Haven. We like to count the residents as our own family and their family too. My staff are there to support all residents and family members. We do like to have a busy and varied activity schedule here at Bridge Haven.


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Review from Brian C (Next of Kin) published on 30 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our friend is extremely well cared for. Her room is always spotless, and she always praises the staff and the food. When we visit, the staff we meet are obviously very caring and can answer any questions we may have concerning our friend's well-being.

Reply from Anita Easton, Home Manager at Bridge Haven Care Home

Many thanks for your review; it is much appreciated. I will make sure the comments are passed to my domestic team, who go out of their way to keep the home clean and fresh.


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Review from Anne C (Sister of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whenever I visit my sister, I am impressed by the kindness of any member of staff I speak to. All the staff I have observed, whether dealing with my sister or any other resident, respond with sympathy, patience and understanding and also show affection to those who seek it, as my sister does.

Reply from Anita Easton, Home Manager at Bridge Haven Care Home

Many thanks for your response. I am pleased to hear that the staff here at Bridge Haven are delivering such a high level of care and understanding.


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Review from Toni M (Daughter of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident here since 2017, the staff and management at Bridge Haven Care Home have always been caring, considerate, respectful and attentive to the needs of the people in their care. I don't have one specific experience to refer to as there have been so many examples of the above over
the years, always good.

Reply from Anita Easton, Home Manager at Bridge Haven Care Home

Many thanks for your review, I am pleased to hear you're so happy with the care and respect your mum has received and is receiving here at Bridge Haven. It's our pleasure to have mum here with us as part of our Bridge Haven Family.


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Review from Jack L (Great-grandson of Resident) published on 8 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Great Grandma went to heaven at Bridge Haven after being there a long time. But every time I visited with my granddad or my mum she was happy and the staff made her smile and gave me some biscuits. She loved Bingo.

Reply from Anita Easton, Home Manager at Bridge Haven Care Home

Thank you very much for your review. I am glad your great grandma was happy here with us and I am glad to hear the staff looked after you as well. All the best to you and your family.


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Current Review Score: 9.7 (9.696)

Overview of Review Score

The Review Score of 9.7 (9.696) out of 10 for Bridge Haven Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.696 for Bridge Haven Care Home is calculated as follows: ( (154 Excellents x 5) + (56 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 214 Ratings = 4.696

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bridge Haven Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Nov 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

No image found

Emma Lock

Job Title: Registered Manager

Emma is the Registered Manager at Bridge Haven.


Frequently Asked Questions about Bridge Haven Care Home

What types of Care is Bridge Haven Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Bridge Haven Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Sheltered Housing, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Bridge Haven Care Home have?

There are 53 Single Rooms.

What are the Facilities & Services at Bridge Haven Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Bridge Haven Care Home to the centre of Canterbury?

2.8 mile(s) as the crow flies, distance by road may be significantly further.