Review from D B (Son of Resident) published on 8 February 2023
Submitted via Website • Report

Overall Experience

Very pleased with the care my mother received. Staff are very friendly and confident. The place was always clean and tidy, the food was very good, and the patients were always looked after well. Could not have asked for more for my mum during her final time with us.

Reply from Anita Easton, Home Manager at Bridge Haven Care Home

Many thanks for your review. It was a pleasure to have your mum here with us. Many thanks.

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Review from Carolyn H (Daughter of Resident) published on 8 February 2023
Submitted via Website • Report

Overall Experience

The whole setup is superb. The staff all seem to genuinely care for Mum and look after her every need.
The facilities are excellent, and there seems to be plenty of top-quality equipment to look after each resident and their individual needs.
If there are any issues at all, a senior nurse calls immediately,

and communication with the family is constant.
Mum is never left on her own and is constantly checked, supported, entertained and looked after.
The food seems very good, and Mum never seems to be hungry.
She seems very content at all times, and as a family, we are very happy that she is safe, comfortable and happy.
Thanks for all you are doing for her.

Reply from Anita Easton, Home Manager at Bridge Haven Care Home

Thank you for your review. It is so nice to hear you as a family as so happy with us all at Bridge Haven. I am lucky to have a good staff team with me here at Bridge Haven who treat the residents with love and care like one of their own.

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Review from T D (Daughter-in-law of Resident) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience

All of my mother-in-law's needs are being met on a daily basis. All staff are very attentive to her moods and needs. Communication between staff, client and family are very good. Any issues are dealt with very quickly. We can phone at any time and nothing is ever too much trouble.

Reply from Anita Easton, Home Manager at Bridge Haven Care Home

Many thanks for your review. We are pleased that you're happy with the care and communication for your mother-in-law at Bridge Haven.

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Review from G V (Son of Resident) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience

Mum has settled in very quickly and we are all happy at the care provided for her. The staff are lovely and there are lots of activities to keep Mum engaged. Overall, would recommend to anyone.

Reply from Lorna Berry, Receptionist at Bridge Haven Care Home

Many thanks for your review. We are happy Mum has settled and is enjoying being with us at Bridge Haven.

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Review from A L (Daughter of Resident) published on 1 February 2023
Submitted via Website • Report

Overall Experience

I have been very impressed with the care and attention Dad gets from most of the staff. The home appears clean and well-organised. He is very happy in Bridge Haven and appears more relaxed and content in this home.

Reply from Anita Easton, Home Manager at Bridge Haven Care Home

Thank you for your review. I am very pleased to hear you feel dad is more settled and happy with us at Bridge Haven. If you ever have any concerns or queries, my door is always open.

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Review from Brian M (Husband of Resident) published on 27 January 2023
Submitted via Website • Report

Overall Experience

The outstanding benefit of Bridge Haven Care Home is the amazing dedication, love and care that the staff show towards their residents. I am very relieved to know that my wife is receiving this level of attention in her hours of need.

Reply from Lorna Berry, Receptionist at Bridge Haven Care Home

Thank you so much for your response. Many thanks.

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Review from Judy C (Daughter of Resident) published on 26 January 2023
Submitted via Website • Report

Overall Experience

Relatives are fully informed.
Relatives meeting in January to discuss activities/care and all issues at the home. Made to feel welcome and involved in all aspects of loved ones' experience in the home.
Nothing is too much trouble.

Reply from Lorna Berry, Receptionist at Bridge Haven Care Home

Many thanks for your review. We are glad that your mum has settled so well.

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Review from Jackie S (Friend of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience

It was lovely to be able to see my friend in a more relaxed setting following the restrictions of lockdown. She looked clean and happy. She has a good relationship with the staff who treat her with consideration and respect even though she can be difficult at times. It was a hot day, so she was provided

with a cold drink. The staff were attentive, making sure that the residents drank the drinks provided. On the day I visited, the staff were good-humoured and efficient.

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Review from M G (Daughter of Resident) published on 29 March 2022
Submitted via Website • Report

Overall Experience

My sister and I visited together for Mum’s 90th birthday. We were impressed that all staff were aware of the occasion and the personal knowledge, care and compassion shown for our mother, was lovely to see. She smiled and related to staff well, as she had done on many occasions. We saw her room for

the first time and walked through. The home generally and her room were immaculate. Her bathroom was pristine. Her photos and pictures were nicely displayed, so she could see them. Staff were smiley, gentle and thoughtful, giving us time together, whilst being on hand, should we have needed them. It was a lovely occasion. Staff also show much empathy and understanding towards our situation and feelings, which is very much appreciated. Mum seems happy and it is often nice, when we come away, as staff come to get her, she smiles warmly at them. This is a comfort to us.
One suggestion is that name badges would be nice for all staff, so we can talk about them to Mum and know ‘the family’. Thank you.

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Review from Fred S (Husband of Resident) published on 10 February 2022
Submitted via Website • Report

Overall Experience

I cannot praise too highly the care and attention that my wife has received since becoming a resident over 2 years ago. Whenever she has had any problems, they have been attended to in a most professional and compassionate manner. The way that they coped with the multitude of problems thrown at them

by the pandemic deserves the highest praise. During this time they also managed to keep us fully informed of all that was happening. Many, many thanks.

Reply from Kim Saint, Home Manager at Bridge Haven Care Home

The staff team have worked to the best of their ability through these difficult times and will be supported by these kind words. Thank you.

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Review from M J (Daughter of Resident) published on 10 February 2022
Submitted via Website • Report

Overall Experience

The team at Bridge Haven has taken exceptional care of my mother since she moved there last summer. They are always kind and compassionate and take the time to ensure she has everything she needs, or just to chat with her. They have maintained the highest levels of safety throughout these difficult

times, monitoring testing of all visitors and offering sensible solutions to the limitations forced on them by the Covid pandemic. The home is clean and beautifully maintained and offers a huge range of activities and support for its residents. It genuinely feels like a "home from home" environment.

Reply from Kim Saint, Home Manager at Bridge Haven Care Home

We thank you for your kind words and we will continue to support everyone at Bridge Haven to remain safe as we can in these unprecedented times.

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Review from Claire B (Daughter of Resident) published on 1 July 2021
Submitted via Website • Report

Overall Experience

Very caring and supportive to mum. The care home staff are always so welcoming and I greatly appreciate the support they have given me during this difficult period.

It has not been easy with the social distancing restrictions, but they have done their best to facilitate visits when allowed.

I

have only rated the room ‘Good’ below as I have been unable to see inside yet because of the pandemic, but this is no reflection on the facilities.

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Review from Maureen C (Daughter of Resident) published on 11 November 2019
Submitted via Website • Report

Overall Experience

The care and love that my mum received from all the staff at Bridge Haven was unprecedented. This wasn’t a care home, it was her home and the staff were her family. They made her laugh, smile and she was happy. They went out of their way to ensure that Mum was clean, safe, happy, well-fed, entertained

and loved. Some of the care staff even visited Mum in hospital on their days off. Their care didn't only focus on her, but also on us and we miss them very much.

Reply from Kim Drury, Home Manager at Bridge Haven Care Home

Dear Maureen, thank you for your kind words. It was a pleasure to have supported Mum and her family while living at Bridge Haven. She had such an infectious smile and personality, she will always be remembered with a smile.
We would welcome you as a family to remain in touch with the home and a cuppa will always be here for you. Best wishes from all at Bridge Haven.

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Review from P G (Son of Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience

Absolutely excellent care in the last months of my mother's life. A lovely location.

Reply from Kim Drury, Home Manager at Bridge Haven Care Home

We were so happy to support your mum to enjoy the last few months of her life here at Bridge Haven.

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Review from Lorna H (Wife of Resident) published on 9 September 2019
Submitted via Postal Card • Report

Overall Experience

The care my husband has received in Bridge Haven is second to none. He is always treated with respect and dignity. The staff interaction with the residents is always with humour, sympathy and caring. The meals are well planned, nutritious and beautifully presented. The cleanliness is superb as is the

laundry service. Definitely 5 stars.

Reply from Thank you Lorna, Home Manager at Bridge Haven Care Home

Thank you, Lorna, for your comments about Bridge Haven. They will be shared with the staff.

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Review from P B (Daughter of Resident) published on 1 August 2019
Submitted via Postal Card • Report

Overall Experience

I am so happy and relieved to have found a care home for my Mum where residents are treated as the individuals they are. The extremely dedicated team, including carers, activity coordinators, kitchen, domestic and maintenance staff (alongside the management and administrative team) work really hard

to provide a home from home atmosphere. I am particularly impressed with the variety of activities and outings arranged which provide much-needed stimulation and interest for the residents.

Reply from Kim Drury, Home Manager at Bridge Haven Care Home

Thank you for your kind comments. We all feel like one big family here at Bridge Haven and try our best to make everyone feel at home.

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Review from C B (Daughter of Resident) published on 4 July 2019
Submitted via Postal Card • Report

Overall Experience

The staff are so caring to the residents and all get on with the residents, family and friends that visit.
They are very helpful.
The kitchen staff are lovely and cook what they can for the individual residents where possible.

Reply from Kim Drury, Home Manager at Bridge Haven Care Home

Thank you for the lovely comments about the home. I will pass these on to our staff.

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Review from Lester C (Husband of Resident) published on 14 March 2019
Submitted via Website • Report

Overall Experience

I used Bridge Haven for my mother in law in 2010 after inspecting lots of others. Was very pleased with the service etc.
We searched other homes again when my wife needed residential care in 2017. Bridge Haven again came out as the best, hence my opinions listed below;

1. Dedication of staff.
2.

Staff appear to really enjoy their job.
3. Design and layout of the building.
4. Food of excellent quality and variations.
5. Never smells.
6. Lovely outdoor areas.
7. Often & regular entertainment.
8. A very bright, airy, welcoming and open plan aspect.
9. Family forum to involve residents families.

Reply from Frances Lake, Customer Support Officer at Bridge Haven Care Home

Thank you for your positive feedback, we value all comments from residents and their family members. We are very proud of our staff and their dedication to those whose home they work in

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Review from Catherine C (Niece of Resident) published on 1 February 2019
Submitted via Postal Card • Report

Overall Experience

My Aunt was a demanding resident, resisting attempts at personal care. Despite this, the home did all they could to ensure her needs were met and her dignity retained.

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Review from Helen S (Granddaughter of Resident) published on 14 January 2019
Submitted via Postal Card • Report

Overall Experience

The most caring home you could ever wish for. The staff genuinely care about the patients. It's always spotlessly clean. The food is of a high standard. The facilities are plentiful with a cinema, pub and tea rooms and the staff go above and beyond for all patients and their families.

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