Bridge Haven Care Home

Conyngham Lane, Bridge, Canterbury CT4 5JX
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9.7 66 Reviews
  • Bridge Haven Care Home, Canterbury
Bridge Haven Care Centre has a rural setting in the village of Bridge, close to the city of Canterbury in Kent. It provides care and support for older people living with dementia and strives to give them a new and exciting quality of life during their time at the home.

The home’s philosophy of care is to eradicate loneliness and boredom by promoting social interaction and engagement.

Avante Care and Support understands the importance of a good environment for residents living with dementia. Bridge Haven's refurbishment means it offers two beautifully designed suites called Bluebell and Primrose.

Many of the rooms have an added luxury of patio doors leading out to the secure gardens surrounding Bridge Haven. The home boasts a number of open plan lounges and dining areas with a style and view to suit everyone.

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Care Provided by Bridge Haven Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 53 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit
  • Sheltered Housing

Good to Know

  • Person in charge
  • Emma Lock (Home Manager)
  • Admission Criteria
    • Dependent of assessment of needs
    • Ages 60+
  • Room Information
    • Single Rooms (53)
    • Single Rooms with ensuite Wet Room (22)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012
    • Number of floors: 1

Funding & Fees Guide for Bridge Haven Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,111
    • Self-Funded Residential Dementia Care from £1,111
    • RESPITE Self-Funded Residential Care from £1,222
    • RESPITE Self-Funded Residential Dementia Care from £1,222

  • The fee covers all dietary and hydration requirements: breakfast, lunch/dinner and evening meal with snacks and drinks offered throughout the day; laundry; medication administration/assistance; entertainment/companionship; personal care, cleaning and some outings. Hairdressing is not included although hair washing and drying is provided under personal care. Newspapers and some outings are also not included. Top-up fees are considered.
  • (these prices are only a guideline, please contact Bridge Haven Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Bridge Haven Care Home Reviews (66)

Total of 66, showing 41-60
9.7

Bridge Haven Care Home has a Review Score of 9.7 (9.696) out of 10, based on 18 reviews in the last 2 years. Over all time Bridge Haven Care Home has 66 reviews.

Overall Experience

  • 49
  • 16
  • 1
  • 0
  • 0

Date Published

66
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18
48

Review from J A (Daughter-in-law of Resident) published on 11 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dear mother in law is very well looked after and in the only safe place. The staff are good at what they do but are often not supported by the use of agency staff who are often untrained.

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Review from William A (Friend of Resident) published on 11 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are first class and work in a sometimes very difficult situation.
They are all friendly to visitors and residents alike.

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Review from Alan A (Son of Resident) published on 11 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff work very hard and are motivated to help all the residents.

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Review from L T (Daughter of Resident) published on 11 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at the home for the last two and a half years. She is happy and settled there. The staff are caring and seem genuinely fond of Mum.
I visit at least twice a week and always feel welcome. I go at various times and have no complaints.

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Review from E T (Son-in-law of Resident) published on 10 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

To me the staff I come across, in particular, regular ones (not agency) have the residents well being at heart. Sometimes they become overwhelmed when multiple incidents occur.
Overall I am satisfied with the running of the home and feel my mother in law is safe, well fed and in the best possible place.

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Review from David N (Power of Attorney of Resident) published on 9 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is modern, spacious, airy and spotlessly clean. It is well equipped. The bedroom is ensuite and is spacious, comfortable and has a view of the garden. The staff are first class, despite the difficulties. There is a friendly atmosphere and visitors are made to feel very welcome at any time.
When issues arise, the communication is good. We would like to see even more visiting activities and even better staff/patient ratio but appreciate the issues.
We would vehemently recommend Bridge Haven.

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Review from Shirley W (Daughter of Resident) published on 8 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home always clean. Staff always kind and understanding and attentive. Food excellent. Standard of care excellent. Always keep you informed of situations.

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Review from Sally W (Wife of Resident) published on 7 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy atmosphere.
Clean home.
Great, friendly staff.
Wonderful place.
Would highly recommend this wonderful place.

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Review from S C (Daughter of Resident) published on 2 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is generally happy and well cared for. She is in a safe environment, it's always clean and warm. The staff work very hard to ensure the residents are well cared for.
The standard of food is excellent.

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Review from M F (Son of Resident) published on 20 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff.
Clean.
Very caring.

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Review from Darren C (Son of Resident) published on 20 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All seems to be going well currently. Food and care are very good.

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Review from C S (Daughter of Resident) published on 20 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and staff.

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Review from Kerry (Daughter of Resident) published on 17 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care facility is well kept. Activities are plentiful for the residents. Services are fantastic. Employees are wonderful and caring.

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Review from G C (Son of Resident) published on 20 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Bridge Haven provided a caring environment for my father as increasing frailty meant that he could no longer live at home. The staff were sensitive to his needs and made him welcome. They made sure that he kept up his appearance (for example by keeping him clean shaven). They also made family and other
visitors welcome. Activities have been scored lower as this was one area where more could be done but overall, we are grateful for the caring support provided.

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Review from J W (Daughter of Resident) published on 2 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My very first impression was wonderful, a friendly smile and very reassuring from staff members that my mum would be really looked after and when you are making this huge decision that means everything. Bridge Haven is small enough to feel like a family and all the staff are so kind and caring when
I leave Mum after visiting I am happy that all the staff really care. My mum has really thrived on the care at Bridge Haven and looks so much better and describes Bridge Haven as a five-star hotel. The food is particularly good. This has made a very difficult decision a lot easier to cope with.

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Review from A H (Wife of Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean care home.
All staff appeared dedicated and very helpful.
Wonderful layout of building.

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Review from Joyce C (Wife of Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found it was difficult for my husband to settle and worried at weight loss. Staff are very helpful and reassuring.
Long periods of just sitting about and being unable to go outside if one needed assistance but OK if the relative is visited daily.
No classes for arm or leg exercises. I think it
is needed to keep mobility.
If able to do puzzles etc, it is fine but for muddled minds it's difficult.
Those unable to walk unaided miss out on many activities.
Good work by carers!

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Review from S L (Friend of Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is a resident. I visit her regularly. I am very impressed with the home. The staff are very friendly and very attentive to the resident's needs. My friend appears to be settled and quite happy most of the time.

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Review from A S (Partner of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A review of part of the activities needs looking into and part of management.

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Review from Gerald K (Wife of Resident) published on 11 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During July 2017 my wife has spent three weeks on respite care. During this period, I have been very impressed with all aspects of the care she has received. She is happy and has enjoyed the various social arrangements.
Whilst my wife has very poor communication skills, it is clear to me, she is in
a safe and caring environment. I will be happy to place her on a long term permanent basis.

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Current Review Score: 9.7 (9.696)

Overview of Review Score

The Review Score of 9.7 (9.696) out of 10 for Bridge Haven Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.696 for Bridge Haven Care Home is calculated as follows: ( (154 Excellents x 5) + (56 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 214 Ratings = 4.696

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bridge Haven Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Nov 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (1)

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Emma Lock

Job Title: Registered Manager

Emma is the Registered Manager at Bridge Haven.