Bridge Haven Care Home

Conyngham Lane, Bridge, Canterbury CT4 5JX
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9.7 66 Reviews
  • Bridge Haven Care Home, Canterbury
Bridge Haven Care Centre has a rural setting in the village of Bridge, close to the city of Canterbury in Kent. It provides care and support for older people living with dementia and strives to give them a new and exciting quality of life during their time at the home.

The home’s philosophy of care is to eradicate loneliness and boredom by promoting social interaction and engagement.

Avante Care and Support understands the importance of a good environment for residents living with dementia. Bridge Haven's refurbishment means it offers two beautifully designed suites called Bluebell and Primrose.

Many of the rooms have an added luxury of patio doors leading out to the secure gardens surrounding Bridge Haven. The home boasts a number of open plan lounges and dining areas with a style and view to suit everyone.

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Care Provided by Bridge Haven Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 53 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit
  • Sheltered Housing

Good to Know

  • Person in charge
  • Emma Lock (Home Manager)
  • Admission Criteria
    • Dependent of assessment of needs
    • Ages 60+
  • Room Information
    • Single Rooms (53)
    • Single Rooms with ensuite Wet Room (22)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012
    • Number of floors: 1

Funding & Fees Guide for Bridge Haven Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,111
    • Self-Funded Residential Dementia Care from £1,111
    • RESPITE Self-Funded Residential Care from £1,222
    • RESPITE Self-Funded Residential Dementia Care from £1,222

  • The fee covers all dietary and hydration requirements: breakfast, lunch/dinner and evening meal with snacks and drinks offered throughout the day; laundry; medication administration/assistance; entertainment/companionship; personal care, cleaning and some outings. Hairdressing is not included although hair washing and drying is provided under personal care. Newspapers and some outings are also not included. Top-up fees are considered.
  • (these prices are only a guideline, please contact Bridge Haven Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Bridge Haven Care Home Reviews (66)

Total of 66, showing 61-66
9.7

Bridge Haven Care Home has a Review Score of 9.7 (9.696) out of 10, based on 18 reviews in the last 2 years. Over all time Bridge Haven Care Home has 66 reviews.

Overall Experience

  • 49
  • 16
  • 1
  • 0
  • 0

Date Published

66
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10
18
48

Review from A B (Son of Resident) published on 2 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found this care home to be well run. The staff show care and consideration for the people in their charge. In my mother's case, she calls them her friends.


The room she sleeps in is perfectly adequate for her needs. We have spoken to other residents and they all say the food is good.


The

home itself is clear with a modern appearance.

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Review from J M (Son of Resident) published on 2 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The ongoing care and support that my mother received from the care staff is first rate. The compassion and devotion shown is evident. We visit regularly and the rapport between mum and the staff is clear to see. Mum is in a very good environment and I am content that mum is cared for, A more personal
understanding approach by management towards the staff would enhance the feel good factor in the home.

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Review from M (Daughter of Resident) published on 18 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The decision to place a loved family member into care is always going to be a difficult one but the staff at Bridge Haven allay concerns; compassionate, caring and kind they go out of their way to build relationships with their residents as well as looking after them.
The building has a lovely warm
and welcoming atmosphere with bright airy lounges, family and visitors can access kitchenettes to make hot/cold drinks although staff always offer, my father's room is well furnished and cleaned to the highest standard. A real "home from home" feeling with a cinema room and "snug" by way of bonus.

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Review from Fiona M (Daughter of Resident) published on 28 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are always helpful and attentive. They engage with the residents and the atmosphere is friendly and welcoming. There's always something going on and my dad loves it there. The food is good too and the rooms are spacious and nicely decorated. All in all, it is much nicer than other care homes
I have visited and the complete opposite from the 'Gods waiting room' atmosphere in most care homes.

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Review from Andrew (Son of Resident) published on 6 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's care at the Haven has been really good. The staff are great, doing a very difficult, specialised job for which they are outrageously underpaid. Though this has regrettably resulted in many staff changes in the time my mother has been there, luckily there a core of extremely professional,
dedicated people who have provided the continuity that is vital to everyone's care.
You must invest more in training and appropriate pay for these marvellous people!

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Review from Katherine G (Daughter of Resident) published on 3 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

In general, I am happy with the care Mum receives and most of the staff are caring and helpful. There have been a couple of occasions when I have not been satisfied with the standard of care especially at the weekends when Mum has been left in bed, her pads not changed, neither has she been washed or
had anything to eat. This I feel is due to a shortage of staff which I find unacceptable. I also find that the staff do not always fill in the necessary information in the handover notes and I often have to repeat conversations several times to find out what is happening.
It is difficult to give an overall score to the questions below as it depends on what staff are on duty, some are much better than others.

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Current Review Score: 9.7 (9.696)

Overview of Review Score

The Review Score of 9.7 (9.696) out of 10 for Bridge Haven Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.696 for Bridge Haven Care Home is calculated as follows: ( (154 Excellents x 5) + (56 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 214 Ratings = 4.696

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bridge Haven Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Nov 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Bridge Haven Care Home

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Meet the Team (1)

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Emma Lock

Job Title: Registered Manager

Emma is the Registered Manager at Bridge Haven.