Oakfield House

High Street, Wingham, Canterbury CT3 1BU
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9.0 14 Reviews
  • Oakfield House, Canterbury
Oakfield House Care became under new ownership in 2019. The care home is under refurbishment to modernise and to make the home bright and comfortable, offering homely accommodation and living environments, due to service users living in the home and also Covid-19 this is a slow process.
Oakfield House Care situated in the heart of the beautiful Kentish Countryside in the picturesque town of Wingham, 50 yards from the local shops and a bus ride to Canterbury.

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Care Provided by Oakfield House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Oakfield House Care Ltd
  • Person in charge
  • Nicola Cross (Manager)
  • Admission Criteria
    • 65+
    • Ages 65+
  • Room Information
    • Single Rooms (26)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (24)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1984
    • Last Refurbishment: 2010
    • Number of floors: 2

Funding & Fees Guide for Oakfield House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,134
    • Self-Funded Residential Dementia Care from £1,134
    • RESPITE Self-Funded Residential Care from £1,134
    • RESPITE Self-Funded Residential Dementia Care from £1,134

  • Please contact Oakfield for current tariff.


    Our fee's are fully inclusive of all services that you would expect from a residential care home. We have a regular hairdresser, podiatrist/chiropodist who afford us our special rates. These along with any daily newspapers are not included in our weekly fee.
  • (these prices are only a guideline, please contact Oakfield House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Oakfield House welcomes visitors at any time.


  • Parking

  • There is a small car park at the rear of the property, there is parking in nearby side roads or in the main car park in the centre of Wingham.


Oakfield House Reviews (14)

9.0

Oakfield House has a Review Score of 9.0 (9.045) out of 10, based on 5 reviews in the last 2 years. Over all time Oakfield House has 14 reviews.

Overall Experience

  • 9
  • 5
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Date Published

14
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9

Review from Susanne H (Wife of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall I am very happy with the care my husband receives. Staff and management are friendly and approachable. Rooms are kept clean and tidy but toilets could do with a bit of updating. There are regular activities and residents are encouraged to take part. The food is good and my husband, who is reluctant
to eat and drink at times, is given plenty of special treats to help keep him interested in food. All in all a homely atmosphere.

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Review from Shirley H (Resident) assisted by family/friend published on 20 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Oakfield House is very well run by the manager and deputy. All staff are very friendly and obliging nothing is too much trouble. The food is excellent and activities fun, with entertainment regularly organised by local singers and musicians. Rooms are clean and comfortable, could be modernised along
with toilet and sink.

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Review from Julia M (Daughter of Resident) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum's first Christmas in the care home. All staff made this a special time for the residents. Lots of activities, lovely lights, trees and decorations, even a real donkey visiting as well as the local school children singing carols. The photo of my mum with the donkey, will be treasured.
I had
Christmas dinner at the care home with my mum and the other residents. A splendid meal which by the look of empty plates, everyone enjoyed. Even a glass of wine! Thank you all.

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Review from K C (Daughter of Resident) published on 2 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly and caring staff.
Residents are well looked after. Food is very good. Rooms are warm and comfortable.

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Review from Kathy C (Daughter of Resident) published on 23 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved into Oakfield in September 22, as he was struggling to manage in his own home. He was very apprehensive about moving to a care home. He settled quickly, due to the friendliness and understanding shown by all the staff. He was always treated with dignity and respect. The staff always made us
feel welcome when we visited, and it was very clear that he had forged meaningful relationships with the staff.
The home responded swiftly to his changing needs. Sadly, he suddenly became acutely unwell. He spent his last few days of life at the home. As a family, the staff supported us through this difficult time with compassion and empathy. Nothing was too much trouble, and we will be always grateful for the care dad received at Oakfield.

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Review from Deryck G (Son of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My hundred-year-old mother spent the final few months of her life here. Throughout that time, she was treated with kindness, respect, consideration and understanding by all the staff. Whenever she needed assistance, a carer arrived very promptly. The staff were all very friendly and cheerful and took
the time to get to know my mum and talk to her. She had a very nice, spacious room that was in very good decorative order and was warm and comfortable. The whole of the home that I saw, including the lounges and dining room, were all very clean and comfortable. The outside area was well-maintained and attractive. I always felt welcome by the staff whenever I visited, and as next of kin, I felt that my communication with the manager and her staff was very good. It was a great comfort to me knowing that she was so well looked after. I strongly recommend the home based on my experience.

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Review from Karen K (Cousin of Resident) published on 18 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt and uncle have been residing in Oakfield House for a couple of years, and I have nothing but praise for their care.
I visit regularly and am always welcomed with a smile and an update on how they are and where they are.
The managers are excellent at spotting if they aren't well, seek medical
advice quickly, and will fight to get them the best care.
Staff are very friendly and knowledgeable and treat the patients with kindness and dignity.
A lovely lady spends a couple of hours each day chatting with the residents, playing games, cooking, and organising arts and crafts activities, providing all-important stimulation.
I have no regrets about placing my family at Oakfield House and have recommended it to many, and I would like to thank the managers and staff for their amazing work.

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Review from J M (Daughter of Resident) published on 30 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My elderly mother moved care homes to Oakfield House as she needed more nursing care. On arrival, we were greeted and shown around by a staff member. Their natural warmth and care and gentle actions with mum immediately put my mind at rest knowing mum would be well looked after and would form a new
relationship with confidence in her care, staff were attentive to her needs, and family visitors were also treated well and looked after in this difficult time for mum as her health deteriorated and sadly passed away, nothing was too much for the staff. The managers run a happy family environment with an outstanding team of dedicated staff members, we were like a family. The word 'care' is most definitely the right descriptive word that is so actively used. Our family were so pleased that we chose Oakfield for mum, as we know her last months were happy ones, with caring people around her, we thank all staff for everything you did for mum and would recommend Oakfield without any doubt.

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Review from C S (Daughter of Resident) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Manager has tried exceptionally hard to accommodate the changing needs of my relative. Staff have accompanied my relative to hospital appointments when I have been unable to. The appointment of an activities coordinator is essential so that residents have opportunities to be occupied more during the
day. Very friendly atmosphere and management/carers very approachable.

Reply from Nicola Cross, Manager at Oakfield House

Thank you for leaving us a review. We employed an activities coordinator at the beginning of August, however the enhanced DBS check which is a requirement in care is taking a lot longer than usual to process. We are very much hoping she will be able to commence her role in the next few weeks. We have still held our weekly exercise class, arts and crafts class, Bingo and music sessions from our independent entertainers.


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Review from Geoffrey R (Next of Kin) published on 12 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A first class retirement home, clean, staff were excellent, my brother was very well looked after until his death.
The manager was first class and always available.

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Review from M E (Resident) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Without exception the carers and staff are outstanding. They treated me with friendliness and respect and I felt very cared for after leaving hospital and before returning to my own home. I was also heartened that during the say no one was left lonely in their rooms, there was always a cheer word for
everyone.

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Review from Linda W (Daughter of Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When we have an issue staff are very helpful to address the matter. Dad needs more persuasion to shower more often. Noticed his body odour is quite strong at times and his commode needs emptying, As nearly always when we visit we notice it hasn't been emptied. Staff are amazing and Dad is very happy
but just a few points need addressing.

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Review from Sally T (Daughter of Resident) published on 18 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent Management Team and Staff. My mum has advanced Alzheimer’s and I have complete confidence that she has the very best of care. I am kept fully informed of her daily activities and fully consulted on various aspects of her care as her needs change. Her care is tailored to her specific needs.
The home manager and deputy are very approachable and open and I don’t think there is anything that I couldn’t discuss with them. The home have been exceptional during the pandemic, facilitating visits/video calls in line with government guidelines. Rooms are clean, light and modern. The menu is varied, nutritious and tasty. Lovely homely atmosphere. Most of the staff have been employed for many years, and are very experienced, happy and cheerful. Before moving my mum to Oakfield House I visited many other homes but once I walked through the door at Oakfield House I immediately knew it was the right place for my dear mum. She is happy and very settled.
I can highly recommend Oakfield House.

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Review from Susan B (Daughter of Resident) published on 20 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Oakfield House are very pleasant. Nothing is too much trouble for them. The managers are really lovely people. They sport out all our enquiries regarding my father. My father is very happy at Oakfield and really likes all the carers. He is treated with dignity and care at all times. My
father recently became rather ill requiring paramedics. The staff were so kind and sympathetic. I could not ask for better care for my father.

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Current Review Score: 9.0 (9.045)

Overview of Review Score

The Review Score of 9.0 (9.045) out of 10 for Oakfield House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.712 for Oakfield House is calculated as follows: ( (44 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 59 Ratings = 4.712

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.333 Points relating to the number of positive Reviews for Oakfield House is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6. 5 Positive Reviews ÷ 6 = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

No image found

Nikki Cross

Job Title: Registered Manager

Joined: 2019

Level 5 Leadership and Management


No image found

Marny Gurney

Job Title: Deputy Manager

Joined: 2021

Level 5 in leadership and management


Frequently Asked Questions about Oakfield House

What types of Care is Oakfield House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Oakfield House provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Oakfield House have?

There are 26 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Oakfield House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Oakfield House to the centre of Canterbury?

5.9 mile(s) as the crow flies, distance by road may be significantly further.