Oakdene Rest Home

165 Minster Road, Minster-on-Sea, Sheerness ME12 3LH
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9.9 79 Reviews
  • Oakdene Rest Home, Sheerness
Oakdene Rest Home, in Sheerness, is ideal for residential care and dementia-related illnesses.

The services is built around individuality, independence and personal dignity, with the aim being to provide sensitive care but also allowing clients to live as normally as possible.

Part of the Sohal Healthcare range, Oakdene staff are well-trained and committed to the best residential standards for older people.

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Care Provided by Oakdene Rest Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 27 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sharon Cordrey (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (27)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2020
    • Number of floors: 2

Funding & Fees Guide for Oakdene Rest Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,149 – £1,149
    • Self-Funded Residential Dementia Care £1,149 – £1,149
    • RESPITE Self-Funded Residential Care £1,149 – £1,149
    • RESPITE Self-Funded Residential Dementia Care £1,149 – £1,149

  • Our commitment is to offer each person respect, dignity, choice and control. We will support all family members with the transition period when they decide to move their loved one into full time care. We have an open door policy and welcome everyone.
  • (these prices are only a guideline, please contact Oakdene Rest Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open door policy you can visit when you like


  • Parking

  • All visitors able to use the main car park.


Oakdene Rest Home Reviews (79)

Total of 79, showing 61-79
9.9

Oakdene Rest Home has a Review Score of 9.9 (9.900) out of 10, based on 23 reviews in the last 2 years. Over all time Oakdene Rest Home has 79 reviews.

Overall Experience

  • 64
  • 12
  • 2
  • 1
  • 0

Date Published

79
3
10
23
56

Review from Sharon C (Daughter of Resident) published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was with Oakdene for 10 months before having to go into a nursing home.
Oakdene met all of mums needs.
The staff were all kind, friendly and professional. She was well looked after. The food was lovely and varied. We were very sad when mum had to leave. I would recommend Oakdene to anyone looking
for a caring 'home from home' care home.

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Review from Ricky S (Son of Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my Dad has been a resident I have not seen any concerns whatsoever. The staff have always been very helpful and most of all very chatty when Dad calls them.

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Review from Cyril S (Husband of Resident) assisted by family/friend published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with everything. My wife is looked after extremely well, like I would at home. I leave with a smile on my face knowing she is happy and content.

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Review from Kerena B (Daughter of Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

So pleased with the care my Dad receives. The carers take the time to chat to him and make him feel comfortable. My Dad never liked the sound of a home until he went to Oakdene where he is happy.

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Review from Chelsea S (Daughter of Resident) published on 4 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my dad has been at Oakdene he is getting the support he needs. The staff are amazing doing anything they can to help however big or small it may be. Couldn't ask for a better place for my dad to be.

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Review from Tina M (Daughter of Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been at Oakdene for a year now, even though she has advanced dementia, she seems happy.
The management and staff are all very attentive and caring. Mum's health is not always good but we are kept well informed and the staff call on the doctor if they are worried. The home is small and very
well kept with individual rooms kept nice and clean. I am very happy with mum's care.

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Review from Fay J (Daughter of Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has excellent care at Oakdene all the staff are really friendly and take very good care of all her needs. The home is clean and tidy. I am very happy with things.

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Review from M W (Grandson of Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutley brilliant. Cannot fault the staff. The Manager is a star.

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Review from Belinda D (Daughter of Resident) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are caring and understanding of individual needs. The staff seem to be consistent and not much change of personnel so clients feel comfortable, they are known.
The actual care home is always being updated and decorated which is good.

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Review from Shelley H (Daughter of Resident) published on 13 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved into Oakdene Rest Home earlier in the year and enjoyed his time immensely. The staff are second to none, always happy and/or smiling and willing to dance when dad wanted to, he loved that. The food was plentiful, good and enjoyable. Events at the home were fantastic.

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Review from Linda H (Daughter-in-law of Resident) published on 13 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law was a resident at Oakdene Rest Home for 3 years during which she treated with care, support, dignity and good humour. I never saw any residents treated with anything less. I did have some concerns about personal care under previous management, which I raised with the manager when the
response was unsatisfactory I raised the issues with the owner. The current (new) manager has vastly improved the morale of both staff and residents.


In the last few days of her life, my mother-in-law was nursed with genuine affection by the staff. My only concern has been with laundry. Clothes are washed and dried too hot and colours obviously mixed.


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Review from Linda J (Sister-in-law of Resident) published on 6 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found the home absolutely brilliant. The standard of care and the home itself were great. The staff was very caring and couldn't be faulted.

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Review from Karen H (Daughter of Resident) published on 28 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is a resident (since May 2017). It's a new experience for us all. All of the staff at Oakdene Rest Home have been kind, helpful and welcoming to Mum, but also to us.
We can visit anytime unannounced and I've always found my mum happy and with other residents, joining in activities.
Mum's health
and general wellbeing have improved enormously since being at Oakdene. I can't thank them enough.

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Review from Gary H (Son-in-law of Resident) published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Oakdene to be extremely homely. Staff are friendly, caring and always helpful.
The professionalism is second to none. Staff are kind and caring towards the residents and are always helpful when you need them. Oakdene is well run, family orientated, clean and the elderly are very smart, clean
and tidy. Beautiful.

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Review from Sandra M (Daughter of Resident) published on 6 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is very happy at Oakdene Rest Home. We have no complaints, he is well cared and well looked after and the staff are all lovely.

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Review from Dawn B (Daughter of Resident) published on 14 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in the home for nearly 4 yrs. I'm happy that my mum loved it as soon as she went in. She's not happy when you want to take her anywhere. My mum has a lovely room which she can get to when she wants. If she wants to stay in her room she can. She does like to join the other residents in
the lounge, sometimes she joins in with the activities she enjoys that, especially when I visit and join in with them. They all end up laughing or clapping each other. The home is very clean and mum enjoys the food. The staff can't be faulted they are brilliant in their care.

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Review from Patricia F (Wife of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Friendly staff, good food, good facilities, very clean. Would recommend.

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Review from Ronald A (Son of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the care of my father to be wonderful. He is definitely treated as a person. He has shown to us that he is very happy at the home, even though his dementia prevents him from verbalising his feelings staff are extremely friendly and helpful.

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Review from Stephen C (Son of Resident) published on 6 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I have much admiration for the care staff at Oakdene, over the last two years they have worked under much pressure. With a change of management, I feel this has been a very challenging time for the original staff, many have left unable to cope with the new management's changes.
My mother has been there
for over four years, she is probably the longest resident there now, she is a real character and probably not the easiest resident to care for, she say what she thinks, and certainty staff at Oakdene know just how to handle her, I appreciate that.
There have been many times my wife has had to speak to the management, with complaints, on their part but never complained about the care staff, that is the reason my mother remains at Oakdene, as she is self-funding we could easily move her on.
My wife visits regularly to the home, she has had many issues over the last two years, with health and hygiene regarding my mother.

Reply from Pat Rossouw, Home Manager at Oakdene Rest Home

Thank you for your review. Oakdene Rest Home has gone through significant changes over the past two years and has worked closely with Residents. Next of Kin and Social Services to improve the services provided. Our overall rating with CQC has improved, Decorating of the home is ongoing with new flooring and furniture. Care planning is improving. Staff are excellent. Next of kin are invited to participate in the planning of care of their loved ones so that we can provide the best possible care.


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Current Review Score: 9.9 (9.900)

Overview of Review Score

The Review Score of 9.9 (9.900) out of 10 for Oakdene Rest Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.900 for Oakdene Rest Home is calculated as follows: ( (247 Excellents x 5) + (19 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 270 Ratings = 4.9

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oakdene Rest Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (2)

Sharon

Sharon Cordrey

Job Title: Manager

Joined: 2017

Hi, I am the manager of Oakdene and have been working here for 7 years. I have many years of experience plus a degree in Social Work. My aim here is to ensure all of our residents are treated with respect, and dignity and have full choice and control in their lives. All of our residents have a voice and should be heard!


Julie

Julie Keyse

Job Title: Deputy Manager

Joined: 2020

Hello, I am the Deputy Manager for Oakdene and have worked here for 3 years. I am passionate about my job and ensure we offer a person-centred approach to all of our residents. We work closely with outside agencies and have tremendous support from our friends and families. We look forward to meeting you all.