Fees are determined after our team completes the pre-admission assessment. This assessment helps us understand the type of care your loved one needs, which in turn establishes the weekly fee. Thank you.
Old Farmhouse Residential Home has a Review Score of 9.9 (9.902) out of 10, based on 11 reviews in the last 2 years. Over all time Old Farmhouse Residential Home has 18 reviews.
Review from Caroline C (Daughter of Resident) published on 30 July 2024
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Overall Experience
5.0 out of 5
Reply from Tara Oakley, Customer Experience and Wellness Officer at Old Farmhouse Residential Home
Dear Caroline, thank you so much for your heartfelt review. We're incredibly grateful for your kind words and are thrilled to hear that your mum has settled in well at The Old Farmhouse. Our team takes great pride in providing compassionate and attentive care and it means the world to us to know that we've made a positive impact on your mum's well-being. Your recognition is deeply appreciated and we'll continue to strive for excellence in caring for all our residents. Thank you for entrusting us with your mum's care and for your wonderful support.
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Review from Ray W (Friend of Resident) published on 25 July 2024
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Overall Experience
5.0 out of 5
Reply from Tara Oakley, Customer Experience and Wellness Officer at Old Farmhouse Residential Home
Thank you for your lovely review! We're so happy to hear that you felt the warmth and friendliness from the moment you walked into The Old Farmhouse. Our team works hard to make everyone feel welcome, so it's great to know you had such a positive experience. It's wonderful to hear that you enjoyed your visit and found our staff and residents so friendly and content. We're thrilled that you're considering joining our community! If you have any questions or need more information about getting on the waiting list, feel free to reach out. We're here to help and look forward to welcoming you in the future.
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Review from E M (Daughter of Resident) published on 4 July 2024
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Overall Experience
5.0 out of 5
Reply from Tara Oakley, Customer Experience and Wellness Officer at Old Farmhouse Residential Home
Thank you so much for your heartfelt review. We are delighted to hear that your mum's transition to Old Farmhouse has been smooth and positive. Our team takes great pride in providing exceptional care and creating a warm, welcoming environment for all our residents. Your kind words about our staff, the homely atmosphere, cleanliness, and food mean a lot to us. We're honoured that you chose us for your mum's care and will continue to ensure she receives the best possible support.
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Review from Gwyneth S (Daughter of Resident) published on 23 April 2024
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Overall Experience
5.0 out of 5
Reply from Tara Oakley, Customer Experience and Wellness Officer at Old Farmhouse Residential Home
Dear Gwyneth, your review warms our hearts deeply. We're profoundly touched by your words and grateful for the opportunity to care for your mum. It's heartening to hear that our team's kindness, professionalism, and dedication made a positive impact during her time with us. We cherish the memory of your Christmas day together and are humbled by your appreciation for our food. Thank you for entrusting us with your mum's care.
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Review from Emma K (Granddaughter of Resident) published on 18 April 2024
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Overall Experience
5.0 out of 5
Reply from Tara Oakley, Customer Experience and Wellness Officer at Old Farmhouse Residential Home
Dear Emma, We are glad to hear that your experience at The Old Farmhouse was incredibly positive! Providing a clean, welcoming environment, along with compassionate staff and enjoyable activities, is truly essential for residents' well-being. It's heartwarming to know that your nan's last weeks were filled with joy and laughter there. Thank you for sharing your feedback!
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Review from Bryan S (Husband of Resident) published on 6 March 2024
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Overall Experience
5.0 out of 5
Reply from Tara Oakley, Customer Experience and Wellness Officer at Old Farmhouse Residential Home
Thank you so much for your heartwarming review! We are deeply touched to hear about your positive experience at The Old Farmhouse and are honoured to have played a part in providing sincere care and support for your wife. Our team is committed to creating a comforting and compassionate environment, and your kind words motivate us to continue delivering the highest standards of care. Please accept our heartfelt condolences, and know that we are here for you and your family during this difficult time.
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Review from R M (Son of Resident) published on 8 January 2024
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Overall Experience
5.0 out of 5
Reply from Tara Oakley, Customer Experience and Wellness Officer at Old Farmhouse Residential Home
Thank you for sharing your positive experience with the Old Farmhouse Residential Home. We're delighted to hear that our team provides exceptional care and understanding for your mother's pre-existing condition. Your recommendation means a lot to us, and we appreciate your trust in our services.
If you ever need anything else, please feel free to reach out. Wishing you all the best.
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Review from Debra R (Daughter of Resident) published on 12 December 2023
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Overall Experience
5.0 out of 5
Reply from Tara Oakley, Customer Experience and Wellness Officer at Old Farmhouse Residential Home
Dear Debra,
Thank you for sharing your positive experience with us. We're thrilled to hear that your mum's transition in April was met with a friendly and welcoming team. Providing reassurance and support is our top priority and we're pleased we could make a positive impact.
Your feedback on the team's excellent care for your mum's personal, physical and mental well-being, as well as their swift resolution of any difficulties, is truly appreciated. We're glad to have created an environment that feels like a family.
We also value your positive remarks about the Farmhouse group chat and we're committed to maintaining open communication and a sense of community.
Thank you for entrusting us with your mum's care. If you have any specific suggestions or feedback, please feel free to reach out. We look forward to continuing to provide excellent care.
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Review from Alex C (Son of Resident) published on 26 October 2023
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Overall Experience
5.0 out of 5
Reply from Tara Oakley, Customer Experience and Wellness Officer at Old Farmhouse Residential Home
Good afternoon, Alex, it warms our hearts to learn that your mother has been a resident at Old Farmhouse Residential Home for the past eighteen months and that she's truly enjoying her stay. We take great care in providing sensitive support for individuals with dementia and we're delighted to know that our daily activities have had a positive impact on her cognitive function and overall happiness. The presence of the soul midwife is another cherished aspect of our support system. Thank you for sharing your uplifting experience with us.
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Review from Sheila M (Wife of Resident) published on 25 October 2023
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Overall Experience
5.0 out of 5
Reply from Tara Oakley, Customer Experience and Wellness Officer at Old Farmhouse Residential Home
Dear Sheila,
We're incredibly grateful for your feedback. It's heartwarming to know that your husband has received exceptional care from our dedicated staff. We strive to provide respect, love and customised support to all residents. We value your understanding of our priorities and are pleased to maintain a well-kept environment. Your kind words mean a lot to us.
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Review from David R (Son of Resident) published on 18 October 2023
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Overall Experience
5.0 out of 5
Reply from Tara Oakley, Customer Experience and Wellness Officer at Old Farmhouse Residential Home
Dear David,
Thank you for your glowing review! We greatly appreciate your kind words and your continued trust in our care. Our dedicated team is committed to making our residents' lives as comfortable as possible. We look forward to continuing to provide excellent care for your loved one.
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Review from Mary C (Friend of Resident) published on 20 October 2016
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5.0 out of 5
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Review from Eric H (Resident) published on 17 October 2016
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4.0 out of 5
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Review from Carol S (Daughter of Resident) published on 13 October 2016
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5.0 out of 5
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Review from Gillian S (Resident) published on 10 October 2016
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5.0 out of 5
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Review from Anthony B (Resident) published on 29 July 2016
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4.0 out of 5
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Review from Gill R (Daughter of Resident) published on 16 June 2016
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5.0 out of 5
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Review from Pat G (Sister of Resident) published on 15 June 2016
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5.0 out of 5
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The Review Score of 9.9 (9.902) out of 10 for Old Farmhouse Residential Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.902 for Old Farmhouse Residential Home is calculated as follows: ( (121 Excellents x 5) + (9 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 132 Ratings = 4.902
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Old Farmhouse Residential Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 11 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 14 Dec 2018
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Job Title: Registered Manager
With over 25 years of dedicated experience in health and social care, Stacy's journey before joining RCB was marked by nine years of service in a nursing home. Starting as an Activities Co-Ordinator, Stacy steadily progressed to the role of Support Manager. Throughout this time, she formed enduring connections with staff, residents, and their families, while accumulating invaluable expertise. Stacy's passion lies in making tangible differences in people's lives, ensuring her residents maintain a high quality of life with dignity and respect as paramount considerations. In her current role, she has actively contributed to achieving the Gold Standard Framework and deepened her understanding of CQC regulations and standards.
Stacy cherishes moments spent with her family, creating lasting memories.
