Vicarage Residential Care Home

Vicarage Lane, Tilmanstone, Deal CT14 0JG
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8.6 16 Reviews
  • Vicarage Residential Care Home, Deal
The Old Vicarage Residential Home is registered for thirty-nine service users, who receive care and support by talented professionals adhering to the home's vision of compassionate and understanding care delivery.

The day-to-day needs of each individual are approaching in a person-centred manner, while making sure that all individuals have access to personal interests, comforts and a full programme of activities.

Conveniently located for visiting loved ones, the interior has been tailored to suit those with a physical frailty, with regular assessment as to health, safety and security practices.

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Care Provided by Vicarage Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 39 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Vicarage Residential Care Home Ltd
  • Person in charge
  • Michelle Faithfull (Registered Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (7)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2014
    • Number of floors: 2

Funding & Fees Guide for Vicarage Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,500
    • Self-Funded Residential Dementia Care £1,000 – £1,500
    • RESPITE Self-Funded Residential Care £1,000 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,498

  • Fees are dependent upon assessment and can vary depending on level of care needed and room size
  • (these prices are only a guideline, please contact Vicarage Residential Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site parking available


Vicarage Residential Care Home Reviews (16)

8.6

Vicarage Residential Care Home has a Review Score of 8.6 (8.649) out of 10, based on 4 reviews in the last 2 years. Over all time Vicarage Residential Care Home has 16 reviews.

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  • 5
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Date Published

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Review from Peter C (Son of Resident) published on 18 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

While the home could do with upgrading in places, the rooms are very clean and tidy. Staff always seem to be happy and helpful and treat the residents with respect and love. Food always looks good and plentiful and plenty of drinks available. The residents do seem to be looked after and happy, unfortunately
as my Mum cannot communicate very well I can only go on that Mum appears happy and content.

Reply from Michelle Faithfull, Registered Manager at Vicarage Residential Care Home

Thank you for your review. Here at The Vicarage we endeavour to ensure our all residents experience a happy and fulfilled lifestyle. We do pride ourselves on our staff abilities to engage with our residents to ensure a happy environment.


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Review from I Y (Nephew of Resident) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had used Vicarage Residential Care Home for respite several times for my aunt, so when it came to the time that my aunt needed 24-hour care, we knew exactly where to go. The manager had always been so helpful, and nothing was ever too much to ask. With her strong team, they make it a home from home
for their residents, and when I visit, I never see an unhappy face. Putting a loved one into care is never easy, and I found this very hard. With the help and support of the manager and the home's owner, it made it a lot easier. I will be forever grateful.

Reply from Michelle Faithfull, Registered Manager at Vicarage Residential Care Home

Thank you so much for your kind words, it really is like one big happy family here. We are so glad that you feel both you and your aunt are supported and happy to be with us. We always endeavour to reach the best possible outcomes and It is nice to hear that we are achieving this.


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Review from Debbie S (Daughter of Resident) published on 2 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At the age of 97, Mum finally became too frail to live independently any more and moved into the Vicarage. She settled remarkably quickly and spoke highly of the care shown by the staff. The management team are very responsive, dealing well with the staff shortages that afflict every care home in the
present climate and attending to Mum's every need. Indeed, the management team encouraged full and frank discussions to ensure Mum settled happily and quickly. As Mum did not have dementia, if anything was amiss, she (or I) would let the management team know and they would amend her care plan as necessary and fully update the staff. Visitors are greeted with a friendly smile, put at ease and made to feel welcome and a part of the community. Her room was bright with large windows looking onto a small patio and garden. Overall, the food was very good and she ate well. I am very happy with the care and attention Mum received during the last few months of her life at this home.

Reply from Michelle Faithfull, Registered Manager at Vicarage Residential Care Home

Thank you for your kind review Debbie, I can say on behalf of all working here at The Old Vicarage that it was a pleasure being part of your mum's life and being able to help here in any possible way.


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Review from Ailsa O (Daughter of Resident) published on 29 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into The Old Vicarage in August 2022 having lived with me for the previous thirteen years. It was amazing how quickly she settled and seeing her sitting comfortably and happily surrounded by other residents and caring staff immediately put to rest any worries I had held about a move.
The home is in the beautiful Kent countryside. Her comfortable bedroom overlooks a pretty bird-filled garden with roses outside her window. The care staff are always welcoming, flexible and accommodating about visits. They demonstrate genuine affection for Mummy, greeting her with warmth when we return her after trips out. In the communal areas there is always a buzz of activity and Mummy enjoys watching everything that is going on around her. The food smells delicious and Mummy continues to eat well. In summary, she is thriving in spite of her frailty at the grand age of nearly 97. She is happy and I, and my brothers and sisters, couldn't be happier with this lovely home.

Reply from Michelle Faithfull, Manager at Vicarage Residential Care Home

Thank you for your lovely message. I am extremely proud of the team here at The Old Vicarage, they put our residents at the heart of everything that they do. I will pass your kind words to our team, it's always nice to feel appreciated.


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Review from Jane D (Daughter of Resident) published on 6 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was taken into care after losing my dad and needs 24-hour care. The Old Vicarage have been brilliant. The staff and manager are lovely, really helpful and friendly. The room is great, looking onto the garden, bright and clean. Mum is eating well and settled in really well. They are very patient
with Mum when she is having an off day, especially when Mum is struggling with losing her husband and has dementia.
I can highly recommend them to anyone who is looking to find somewhere for their loved ones. We all feel very relieved.

Reply from Martine Best, Manager at Vicarage Residential Care Home

Thank you very much for your review Jane. We're glad you're all happy with the quality of care your mum is receiving here at Vicarage Residential Care Home and that she's settled in well.


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Review from Paul G (Son of Resident) published on 3 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at The Old Vicarage since January. The staff welcomed her into the small, cosy community and have all been very kind to her. Settling in there, being cared for and having the chance to meet everyone there, she regained her communication skills.
As the weather improved she was able to
get outside, enjoy the fresh air, the peace and quiet, the birds, and the trees.
Helping the gardener has been a real plus point. Planting a magnolia tree and preparing hanging baskets was something she really enjoyed.
Now that she is at The Old Vicarage, Mum is eating and drinking regularly and receiving the level of care that sadly she was not getting before. She has improved greatly and is in a room with a view out to a bird feeder, kindly placed there by the Manager and her team. She is really happy.
Her comment, “If my Mum had ever needed to go into a care home, I’d have liked it to be like this one!” speaks volumes.
She has praise for the staff each time we visit. A great team.

Reply from Martine Best, Manager at Vicarage Residential Care Home

Thank you so much for your kind words Paul which will be passed to the team.
We endeavour to maximise our resident's abilities with encouragement and praise to enable them to reach their full potential and support them to feel included in all that we do.


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Review from Hayley R (Daughter of Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care my dad is receiving at The Old Vicarage. The manager is really lovely, and all the staff really care about making my dad as happy and comfortable as possible. They have made a difficult time so much easier for our whole family.

Reply from Martine Best, Manager at Vicarage Residential Care Home

Many thanks for your review, Hayley and I am pleased to read you and your family feel the team here makes a difference for your dad who has become a big part of The Old Vicarage family.


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Review from Clive K (Son of Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care is very good. The home though needs updating, in particular, the garden needs to be more accessible for the residents. With a decent path, as it is too uneven. Clients should be able to walk around, without having to wait for carers. Flowers are needed and the garden furniture needs updating
and to be more comfortable for the clients. Everything in the home from photos I've seen (as my wife is the only one been allowed in the home) is tired looking and not inviting. On a positive, as stated before, staff appear to be good and friendly.

Reply from Martine Best, Manager at Vicarage Residential Care Home

Thank you very much for your review. All your comments have been taken on board. Our garden is currently in the planning stage to enable access to all. Flowers are planted and hanging baskets are completed by our residents, should they wish to participate in this activity. Our internal environment is constantly being updated and redecorated. If you would like to see your mum’s room redecorated in her choice of colour scheme, we would be more than happy to facilitate this. Perhaps the photographs sent to yourself and your wife do not do our communal areas justice, as they are all very bright, cheerful and airy. I appreciate it must have been very distressing during the pandemic, as only one essential caregiver was permitted into the home. We had to follow government guidance to maintain everyone’s safety and it worked. Earlier this year more visitors were permitted into the home to residents room's or the visiting room and now you're all able to enjoy time away from the home.


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Review from Tracie B (Daughter of Resident) published on 14 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager is great! Really good at keeping me informed when my mum hurt her wrist. I was notified each step of the way. All the staff are always very helpful when I visit and mum loves them all.

Reply from Martine Best, Manager at Vicarage Residential Care Home

Thank you very much for your kind review. We always try our utmost to keep family and next of kin included in all that we do as an extension of our people's care. I will pass your comments on to the whole team.


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Review from Caroline H (Daughter of Resident) published on 16 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to the Vicarage in November of 2021. He was made to feel very at home, and the staff were very welcoming. Their care is spot on. The manager is very approachable and caring to all the residents and staff. I would recommend this home to anyone who is thinking about putting a loved one
into a home. My father has dementia, and it was very important to me that I could get him somewhere where I thought he would be happy and mainly cared for.

Reply from Martine Best, Manager at Vicarage Residential Care Home

Thank you very much for your review; it's gratefully received, as are all our reviews.


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Review from Clive K (Son of Resident) published on 15 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum lived with us at ours for around 14 months until we became unable to meet her needs, particularly around the challenges of Dementia. We had to request help from social services which proved quite frustrating, leading my wife and me to find a local home ourselves for mum. Within a week of this placement,
the wheels came off and matters became quite serious, to the point of again us asking for help. Eventually, a social worker located Vicarage Residential Care Home as a possible care home that could care for and meet Mums needs. The manager and the staff immediately made Mum welcome and despite a few early setbacks with Mums behaviour, she quickly became settled through the support and care the home provides. The staff are always helpful and cheerful, even during the stresses of the Covid restrictions. We were happy to recommend Vicarage Residential Care Home to our friends, who were looking for a caring location for their father and he duly moved in last week. Thank you.

Reply from Martine Best, Manager at Vicarage Residential Care Home

Thank you very much for your review.
If you have any suggestions for improvements they would be gratefully and graciously received.


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Review from Pat S (Daughter of Resident) published on 9 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at The Old Vicarage for just over two years, suffering from mixed dementia and with mobility issues which have both significantly progressed. Before lockdown, I visited most days and found the staff at all levels, amazing. The residents are treated with dignity and respect
and I found the interaction between all the staff (from the manager down) and residents lovely to see and listen to, almost as if they were dealing with elderly family members. My mum lived on her own for years and can find the hustle and bustle of the communal spaces very tiring. The staff respect this and take her to her room when it all gets too much, even though this makes so much extra work for them and is something not allowed when in respite care at other places. Any lack of facilities and activities are more than made up for by the care given. I can only agree wholeheartedly with all the other reviews given.

Reply from Martine Best, Manager at Vicarage Residential Care Home

Thank you all very much for taking the time to provide these reviews. It really is appreciated and will aid us in improving our services for your loved ones. Stay safe, stay well and we will look forward to seeing you soon.


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Review from Myles P (Son of Resident) published on 25 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very nice home and pleased I chose it for my Dad. The staff and the Manager are great and very kind and attentive and nothing is too much trouble. Dad is happy here and well looked after. I recommend it.

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Review from Sue C (Daughter of Resident) published on 25 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff of The Old Vicarage Care Home provide an exceptional level of care. My mother is treated with dignity at all times. The staff make sure that her needs are met and as her daughter, I know that she is being looked after by caring friendly staff. The management always informs me
if she is unwell, they will take immediate steps to call a doctor or nurse to ensure her speedy recovery. I would highly recommend the home to anyone looking for first-rate care for their loved one.

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Review from Pamela B (Daughter of Resident) published on 17 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident here for almost two years and has had problems with mobility, dementia and deafness and failing eyesight. We have visited many times and been warmly welcomed and can't fault the care she has received. The staff are friendly and cheerful, often in the face of very trying circumstances!
And very approachable and responsive if we have any minor concerns. We feel they do their very best to meet individual needs and respect the dignity of the residents. We have always felt our mum to be in safe and caring hands and are particularly grateful for the very intensive and loving care she received in the last few weeks of her life - not to mention the kindness shown to us at such a difficult time.

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Review from Peter E (Husband of Resident) published on 22 September 2015
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care provided is personal and very special. As well as dementia my wife also needs a special diet, medication for controlling her Osteoporosis, Thyroiditis and Depression. Care for all of these is delivered with courtesy and respect.
The home is situated in a small village with a rural setting,
has a lovely garden and is well managed.
I had bitter experiences with other care homes, seduced by glossy brochures and immaculate facades. You will find none of that at the Old Vicarage. Their focus is on providing good care and that is what I want for my wife, therefore it receives my recommendation.

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Current Review Score: 8.6 (8.649)

Overview of Review Score

The Review Score of 8.6 (8.649) out of 10 for Vicarage Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.761 for Vicarage Residential Care Home is calculated as follows: ( (37 Excellents x 5) + (7 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 46 Ratings = 4.761

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.888 Points relating to the number of positive Reviews for Vicarage Residential Care Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8. 4 Positive Reviews ÷ 7.8 = 0.513

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jan 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Vicarage Residential Care Home

What types of Care is Vicarage Residential Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Vicarage Residential Care Home provide?

Palliative Care, Day Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Vicarage Residential Care Home have?

There are 25 Single Rooms and 7 Couples/Companion Rooms.

What are the Facilities & Services at Vicarage Residential Care Home?

Own Furniture if required, Smoking not permitted, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Vicarage Residential Care Home to the centre of Deal?

4.8 mile(s) as the crow flies, distance by road may be significantly further.