Pilgrims View

Roberts Road, Snodland ME6 5HL
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9.6 64 Reviews
  • Pilgrims View, Snodland
Pilgrims View care home, located in the small village of Snodland near West Malling, is a care facility providing residential care for older people living with dementia.

Pilgrims View provides a wealth of support services for people living with dementia, with the aim of not just providing care and comfort, but also a new, positive and more engaging stage in their lives. The team of qualified and attentive staff provide 24-hour person-centred dementia care.

The care home has 40 bedrooms available to Kent and Medway residents. The rooms are light and airy and decorated individually to provide comfort and independence, with colour schemes chosen by residents.

At the heart of Pilgrims View is its philosophy of care, The Eden Alternative, where social interaction and engagement are encouraged and boredom is eradicated by addressing the three plagues of loneliness, helplessness and boredom within the home.

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Care Provided by Pilgrims View

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Joanna Hartnup (Home Manager)
  • Admission Criteria
    • Ages 40+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2004
    • Number of floors: 1

Funding & Fees Guide for Pilgrims View

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,194
    • Self-Funded Residential Dementia Care from £1,194
    • RESPITE Self-Funded Residential Care from £1,313
    • RESPITE Self-Funded Residential Dementia Care from £1,313

  • The fee covers all dietary and hydration requirements: breakfast, lunch/dinner and evening meal with snacks and drinks offered throughout the day; laundry; medication administration/assistance; entertainment/companionship; personal care, cleaning and some outings. Hairdressing is not included although hair washing and drying is provided under personal care. Newspapers and some outings are also not included. Top up fees are considered.
  • (these prices are only a guideline, please contact Pilgrims View to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Pilgrims View Reviews (64)

Total of 64, showing 1-20
9.6

Pilgrims View has a Review Score of 9.6 (9.633) out of 10, based on 15 reviews in the last 2 years. Over all time Pilgrims View has 64 reviews.

Overall Experience

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  • 15
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Review from Matt L (Son of Resident) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend this care home enough, this was my mum's 3rd home in a short space of time due to dementia and from my first meeting, I immediately realised this was the one, as it turned out to be for several years. For me, the key is the absolutely fantastic staff, the care and consideration toward
my mum was exceptional. Nothing was ever too much for anyone and communication was always excellent. I spent many happy hours wandering from end to end, lounge to lounge, as my mum liked to walk. There would often be a quick chat or joke with whoever's lounge I was passing through at the time. Over the years the staff became an extended family, sharing stories and making everything seem normal for myself & mum as best they could. Even when we got towards Mum's final days the care and humanity shown by everybody to keep my mum comfortable and keep me informed was beyond exceptional.

Reply from Joanna Hartnup, Home Manager at Pilgrims View

Thank you so much for your kind words about the staff here at Pilgrim's View. I shall pass on your kind words to all of them as Mum had a fond place with every member of staff. It was a pleasure to have Mum here with us. Kind Regards.


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Review from Sandra O (Wife of Resident) published on 20 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was taken in Pilgrims View early this month, he is so happy there, the carers are all very nice and caring, the home itself is exceptionally clean as are all the residents, I could not wish for a better place than Pilgrims View, I come home after visiting my husband knowing that all his care
needs are being cared for, thank you to all staff for all your loving care.

Reply from Joanna Hartnup, Home Manager at Pilgrims View

Thank you so much for your kind words Sandra, I shall pass this onto the team.


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Review from Robert C (Husband of Resident) published on 6 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional standard of care carried out by a dedicated and caring professional workforce, who are always available for residents' needs and whatever unpleasant task. I would suggest the food menu should be more in keeping with the age of the clientele who are most probably more suited to that of earlier
generations.

Reply from Joanna Hartnup, Home Manager at Pilgrims View

Thank you for your review Robert, I will feed this back to the kitchen team as they will soon be looking to go over to the autumn menu, if you have any suggestions could you please put them into the suggestions post box. Kind Regards.


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Review from Richard B (Nephew of Resident) published on 13 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the people working at Pilgrims View to be very professional and caring, creating the right environment for the residents to feel welcome and at home. They take an interest in the residents, taking steps to understand what they like and what their needs are. There are no particular
events in May that are any different to previous months, but in recent visits, as with previous visits, my aunt has nearly always been very comfortable and enjoying herself. There was one recent visit, where my aunt was generally not in a very good mood, but the staff took extra steps to try to understand what the issues were, and were able to diffuse the situation.

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Review from Sandra P (Daughter of Resident) published on 12 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My siblings and I feel our Mum is kept safe and well, she has lived at Pilgrims View since July 2021. She is well known and respected by staff, residents and other families that visit.
All the day/night staff team really do their best and work very hard to see that our Mum is cared for, although our
Mum does not always take part in activities, they are there to encourage her if she chooses to at the last minute.
When we raise any issues about our Mum's wellbeing either with the deputy or any of the seniors, it is acted upon promptly and we are updated.

Reply from Claire Bright, Deputy Manager at Pilgrims View

Thank you for the review, it is great to hear that your mum is respected by all and the hard work of the team is noticed, I will pass on your review to them.


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Review from S E (Daughter of Resident) published on 11 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am extremely happy with the care my father receives from all staff at Pilgrims View. They always contact me to report any concerns and also to inform me of hospital appointments in order to let me organise transport.

Reply from Claire Bright, Deputy Manager at Pilgrims View

It is great to hear that you are happy with your father's care, thank you for the review.


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Review from T V (Son of Resident) published on 11 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here are great, a few members of staff especially. My mum has been in the care home since August 2023 and the level of care has been good. I feel that the care home is let down by the lack of nurses that they have for minor things like changing bandages etc. I feel that to make a positive
difference they should provide some training to the staff for this and then they do not need to rely on a local nurse to attend. My mum has forgotten the English language so they have had to improvise with the use of Italian phrases which is great.

Reply from Claire Bright, Deputy Manager at Pilgrims View

Thank you for taking the time to review us. It is great to hear that the Italian phrases benefit your mum.


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Review from Glenda S (Daughter of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Pilgrims View in June 2023. The care home before wasn't right for Mum, so I contacted the council.
I found Pilgrims View through them and did the virtual tour so as to see what it was like, and needless to say, I was very impressed. We visited the home just to make sure and again were pleasantly
surprised as to how homely and lovely it is.
I decided straight away that this would be the right placement for Mum. The staff who we met were so lovely, kind and attentive.
At first, it seemed as though Mum wasn't eating or drinking, she was confused, and I was worried about her even more. But, as time has gone by, she is eating and drinking so much better, her mobility is a lot better and is slowly coming out of her shell. All because of your great staff encouraging her with eating etc, as she is now feeding herself. I am so happy she is now in her forever home, and I could not wish for anything more for her. I can't thank you all enough for looking after her. Keep up the good work.

Reply from Claire Bright, Deputy Manager at Pilgrims View

Thank you for your review. We are glad you have seen improvements in your mum, and I have passed your comments on to the team.


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Review from Julie k (Wife of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone exhibits a friendly and caring attitude; there is always a friendly face at the door. Staff know me and my husband, so I don't feel anonymous. I feel that all the staff are approachable and do their best to answer any queries. I know that if my husband is unwell, he will be referred to the
GP or hospital services promptly. The liaison with my husband's named member of staff is working well. I am happy that my husband is well cared for here at Pilgrims View.

Reply from Claire Bright, Deputy Manager at Pilgrims View

Thank you for your review; it is really appreciated. I am glad you feel your husband is well cared for, and we are glad you are benefiting from the keyworker system.


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Review from Michelle S (Daughter-in-law of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with the carers and the support they give Dad. He is happy, so we are happy.
Dad is often taken out to do things which he enjoys, and the carers go above and beyond to ensure all his needs are met.

Reply from Claire Bright, Deputy Manager at Pilgrims View

Thank you for your review. We are glad you are happy with your dad's care, and we will always strive to encourage days out for the residents to enjoy.


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Review from Sarah L (Daughter of Resident) published on 21 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pilgrims View is amazing, Mum has been there about 6 weeks now and though it was one of the hardest decisions we have had to make, I now have no regrets with that decision, Mum is really enjoying being there and thinks everyone is amazing especially the care staff who she says she can’t fault for their
care, kindness, and hard work looking after her and the rest of the residents.
So thank you to everyone at Pilgrims for taking such fantastic care of my mum, you're amazing.

Reply from Claire Saxby, Home Manager at Pilgrims View

Thank you so much for taking the time to review us, I will pass your comments to the team.


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Review from Stella H (Daughter of Resident) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is progressing through the stages of Alzheimer's. She still has so much life and joy for living, it was extremely difficult to make the decision to put her into care. However, the constant and intensity of support she now needs daily meant I couldn’t work or leave her alone at all. Her cognitive
skills and mobility are still good but her memory has greatly deteriorated as have her independent living skills.
I looked at many care homes and was very upset at what I saw. What drew me to Pilgrims View was not only the friendliness towards residents and family but the amount of activities being offered and the opportunity to go out. The opportunity for stimulation and to engage in meaningful activities is very important for my mum, alongside great care, kindness, positivity, cleanliness and stimulation.
We live 4 miles away and are welcome to visit anytime without prior notice - a sign of having nothing to hide. I am so relieved and pleased with the environment at Pilgrims View.

Reply from Claire Saxby, Home Manager at Pilgrims View

Thank you for taking the time to review us. I am so proud of the team and the effort they make to make life as normal as possible for our residents; we truly enjoy making a difference in people's lives.


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Review from Graham W (Husband of Resident) published on 29 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my wife became a resident at Pilgrims View, I've spent a lot of time there with her. The staff and facilities are excellent.
Since becoming a resident, my wife's condition has improved greatly, and it only took a short time for her to settle in thanks to the dedication of the staff.
Being all
on one level means everywhere is fully accessible to everyone, and the atmosphere is so friendly and feels as close to being at home as it can be.
It means a great deal to be able to come and go as I please and I'm always made to feel welcome.

Reply from Claire Saxby, Home Manager at Pilgrims View

Thank you for taking the time to review us. The fact that you say your wife has improved speaks volumes, we always strive for a happy and homely atmosphere, and we are so glad you feel welcome.


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Review from Maggie J (Friend of Resident) published on 29 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly and caring, working at times under difficult circumstances.
The staff make an effort to maintain a homely atmosphere.
The residents look cared for, the lunches look appetising and my friend enjoys her meals.

Reply from Tracey Richards, Administrator at Pilgrims View

Thank you for taking the time to review us; we strive to create a homely atmosphere at Pilgrims View. We strongly believe that coming to live in a care home is the start of a new beginning and not the beginning of the end.


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Review from William J (Son of Resident) published on 27 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team have been amazing in their care of my mum. I really appreciate how much effort and fun they bring into every day for her. There is a continual stream of appropriate entertainment and the ability to sit quietly when she chooses. I think the balance is excellent.

Reply from Claire Saxby, Home Manager at Pilgrims View

Thank you for taking the time to review us, it's key that we get the balance right for each individual.


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Review from Angie H (Widow Widower) published on 20 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having made the difficult decision to place my dear husband into a care home in August 2022, I was made to feel very relaxed about it. The kindness of all the staff at Pilgrims was second to none, unfortunately in September 2022 he passed away in the home. Everyone was so lovely at this time and although
hubby was only there for a short period of time he was cared for very very well. I have so much admiration for all the staff they go above and beyond in care homes, they really are special people.

Reply from Claire Saxby, Home Manager at Pilgrims View

Thank you for taking the time to review us, we appreciate that times can be very difficult and we like to be there for the families as well as our residents. I will ensure I feedback your comments to the team.


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Review from Kevin L (Son of Resident) published on 17 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in the care of the staff at Pilgrim's View since July 2022 after leaving her home of 63 years. Our family were obviously fearful of the big change for her but as soon as we visited Pilgrim's View our fears were allayed. The compassionate attention of the staff towards Mum and the amount
of, and effort put into the activities gave us all great comfort and 6 months down the line Mum is happier than we could ever have hoped for. Cannot recommend this brilliant home highly enough, especially the wonderful people who look after Mum so well in every respect.

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Review from Neill W (Son of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's always a pleasure visiting my dad at Pilgrims View. The staff are always very friendly and keen to do whatever is required to meet Dad's needs. He often comments on how lovely the staff are and has never said anything negative. Although Dad is difficult to feed nowadays, I have seen staff encouraging
him to eat and are always upbeat. Well done, Pilgrims View.

Reply from Claire Saxby, Home Manager at Pilgrims View

Thank you for your kind review, I will be sure to pass your comments to the team.


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Review from S L (Wife of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident for 18 months.
The staff are supportive and caring to both residents and family.
Big efforts are made for all birthdays, celebrations and festivities.
Communication is good.
Always smile, respect and patience shown to the residents.
My husband is always clean and
cared for.

Reply from Claire Saxby, Home Manager at Pilgrims View

Thank you so much for taking the time to review us, our residents mean the world and deserve nothing but the best.


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Review from Ken H (Son of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Of all the care homes in all the world we're glad we picked yours (to be read in a Humphrey Bogart voice)!
The only thing I can fault is that the outside of the building could do with a lick of paint. However, the following ratings speak for themselves.

Reply from Clai, Administrator at Pilgrims View

Thank you for your feedback, the painting of the building is on the list for this year. We are glad you picked us.


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Current Review Score: 9.6 (9.633)

Overview of Review Score

The Review Score of 9.6 (9.633) out of 10 for Pilgrims View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.633 for Pilgrims View is calculated as follows: ( (120 Excellents x 5) + (49 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 177 Ratings = 4.633

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pilgrims View is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Dec 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

No image found

Joanne Hartnup

Job Title: Registered Home Manager

Joined: 2025

Registered Home Manager


Frequently Asked Questions about Pilgrims View

What types of Care is Pilgrims View registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Pilgrims View provide?

Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Pilgrims View have?

There are 40 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Pilgrims View?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Pilgrims View to the centre of Snodland?

0.3 mile(s) as the crow flies, distance by road may be significantly further.