Pilgrims View

Roberts Road, Snodland ME6 5HL
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9.6 64 Reviews
  • Pilgrims View, Snodland
Pilgrims View care home, located in the small village of Snodland near West Malling, is a care facility providing residential care for older people living with dementia.

Pilgrims View provides a wealth of support services for people living with dementia, with the aim of not just providing care and comfort, but also a new, positive and more engaging stage in their lives. The team of qualified and attentive staff provide 24-hour person-centred dementia care.

The care home has 40 bedrooms available to Kent and Medway residents. The rooms are light and airy and decorated individually to provide comfort and independence, with colour schemes chosen by residents.

At the heart of Pilgrims View is its philosophy of care, The Eden Alternative, where social interaction and engagement are encouraged and boredom is eradicated by addressing the three plagues of loneliness, helplessness and boredom within the home.

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Care Provided by Pilgrims View

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Joanna Hartnup (Home Manager)
  • Admission Criteria
    • Ages 40+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2004
    • Number of floors: 1

Funding & Fees Guide for Pilgrims View

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,194
    • Self-Funded Residential Dementia Care from £1,194
    • RESPITE Self-Funded Residential Care from £1,313
    • RESPITE Self-Funded Residential Dementia Care from £1,313

  • The fee covers all dietary and hydration requirements: breakfast, lunch/dinner and evening meal with snacks and drinks offered throughout the day; laundry; medication administration/assistance; entertainment/companionship; personal care, cleaning and some outings. Hairdressing is not included although hair washing and drying is provided under personal care. Newspapers and some outings are also not included. Top up fees are considered.
  • (these prices are only a guideline, please contact Pilgrims View to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Pilgrims View Reviews (64)

Total of 64, showing 61-64
9.6

Pilgrims View has a Review Score of 9.6 (9.633) out of 10, based on 15 reviews in the last 2 years. Over all time Pilgrims View has 64 reviews.

Overall Experience

  • 46
  • 15
  • 2
  • 1
  • 0

Date Published

64
1
7
15
49

Review from Daphne C (Daughter of Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was more than pleased with my mother's care in this home. She had security, thought and care from lovely staff. Although my mother had dementia I got the impression from her that she was content and that was all I could ask for.

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Review from R H (Wife of Resident) published on 16 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband received the best care any home could provide.
He was always clean and well fed.
The home has lovely gardens, the doors to which were always open when staff available.
When he died there the staff never left him alone.
He was 95 when he died of dementia.

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Review from Barbara M (Daughter of Resident) published on 15 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother resided at Pilgrims View from 30th June 2016 until her death on 10th April 2017. She was very comfortable there, loved the cats and the garden. The staff were very good in encouraging Mum to eat and drink (a very difficult task) and made sure she always looked clean and well dressed. As
time passed, Mum reacted far more positively with the staff than her family, an indication of the good care. The home was good at informing the family if Mum fell or was unwell, and very supportive when Mum was admitted to hospital. In summary, very good care for Mum, and very welcoming and supportive of family.

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Review from Susan D (Daughter of Resident) published on 3 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My Mother is treated very well by the Staff and Management and makes her feel at home and all her needs are taken care of and she feels at home. It's important to me and my family that my Mother feels at home!

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Current Review Score: 9.6 (9.633)

Overview of Review Score

The Review Score of 9.6 (9.633) out of 10 for Pilgrims View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.633 for Pilgrims View is calculated as follows: ( (120 Excellents x 5) + (49 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 177 Ratings = 4.633

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pilgrims View is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Dec 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

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Joanne Hartnup

Job Title: Registered Home Manager

Joined: 2025

Registered Home Manager