Pine Lodge Care Home

26-32 Key Street, Sittingbourne ME10 1YU
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9.1 53 Reviews
  • Pine Lodge Care Home, Sittingbourne
Welcome to Pine Lodge Care Home, part of the renowned Eleanor Healthcare Group, serving the community of Sittingbourne, Kent. Pine Lodge is a residential home. With a legacy of compassionate care, Pine Lodge Care Home has been providing exceptional services since its establishment in 1983. As part of the Eleanor Healthcare Group, Pine Lodge embodies the group's commitment to excellence and compassion.

Nestled in the heart of Sittingbourne, Kent, Pine Lodge Care Home is dedicated to providing exceptional care in a warm and welcoming environment. The home's philosophy revolves around promoting independence and treating each resident as a unique individual. Every person living in the home has a personalised plan of care designed around their requirements and preferences, granting them autonomy and choice in their daily routines. Sittingbourne offers a rich tapestry of history, culture, and natural beauty. From the scenic beauty of Milton Creek Country Park to the historic charm of Sittingbourne Heritage Museum, there's something for everyone to explore and enjoy.

As a residential home, Pine Lodge offers comfortable and supportive residential accommodation for individuals seeking long-term stay options in a safe and caring environment. This emphasises the nature of Pine Lodge as a residential facility, providing a clear understanding of the type of care and accommodation available to residents.

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Care Provided by Pine Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 59 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Kelly Webb (Incharge Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (45)
    • Couples/Companion Rooms (7)
    • Single Rooms with ensuite Wet Room (37)
    • Couples/Companion Rooms with ensuite Wet Room (7)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2014

Funding & Fees Guide for Pine Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,200
    • Self-Funded Residential Dementia Care £1,200 – £1,200
    • RESPITE Self-Funded Residential Care £1,200 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,200

  • Hairdressing, chiropodist and daily papers are not included in fees.
  • (these prices are only a guideline, please contact Pine Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions on visiting family and friends welcome to attend all activities and events within the home


  • Parking

  • Parking available


Pine Lodge Care Home Reviews (53)

Total of 53, showing 1-20
9.1

Pine Lodge Care Home has a Review Score of 9.1 (9.121) out of 10, based on 10 reviews in the last 2 years. Over all time Pine Lodge Care Home has 53 reviews.

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Review from Sandra G (Daughter of Resident) published on 15 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always made very welcome, offered tea or coffee. Included in any entertainment going on. The staff are very lovely and friendly. Home is clean and comfortable, my Mum is settled and enjoys her time here. As a family of a resident, I can say it's a lovely atmosphere and always made welcome.

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Review from Linda J (Daughter of Resident) published on 8 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is always happy when we visit. No real issues. The staff are always good to Mum and she loves them.

Reply from Eleanor Healthcare Group, Pine Lodge Team at Pine Lodge Care Home

Thank you for sharing your kind feedback. We're so pleased to hear that your mum is happy and It's wonderful to know that she has a great connection with our team. We truly appreciate your support and are always here to ensure that she continues to feel comfortable and loved. If there's ever anything we can do to make her experience even better, please let us know.


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Review from Patricia J (Daughter of Resident) published on 14 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my mum went into Pine Lodge I have seen changes within the home for the better, I find the management team very approachable when there have been concerns regarding my mum's personal hygiene, these have been addressed immediately and efficiently. I feel there is scope for improvement regarding
meal times and the food that is served at tea time. Myself and family are pleased with Pine Lodge and my mum has settled in lovely.

Reply from Eleanor Healthcare Group, Pine Lodge Team at Pine Lodge Care Home

Dear Patricia, we are pleased to hear that you've noticed positive changes at Pine Lodge and that your mum has settled in well. We appreciate your suggestions for improvement and your input is invaluable in helping us enhance our services. We will certainly look into making improvements and addressing your concerns. If you have any further concerns or suggestions, please don't hesitate to reach out. Thank you for choosing Pine Lodge and being part of our family.


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Review from William P (Son-in-law of Resident) published on 12 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The management and staff have been very good in helping my mother-in-law settle into the home. They have addressed all my wife's concerns and resolved the majority. We still have some issues over the monitoring of my mother-in-law's personal hygiene but have reported these to the management and are
confident the situation will be monitored and corrected. The staff all work hard and show a lot of care and empathy towards the residents.

Reply from Eleanor Healthcare Group, Pine Lodge Team at Pine Lodge Care Home

Dear William, Thank you for your feedback. We're pleased to hear that your mother-in-law has settled in well and that we have addressed all concerns. We appreciate your understanding and patience regarding the concern you have raised, and we will ensure it is properly addressed and corrected. Your kind words about our staff's hard work, care, and empathy towards the residents mean a lot to us. We strive to provide the highest level of care and support and your feedback helps us to continuously improve our services. If there is anything more we can do, please do not hesitate to reach out. Thank you for being part of the Pine Lodge family.


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Review from A G (Son of Resident) published on 29 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Generally good and improving. Staff all always very welcoming when I visit and responsive to any concerns.

Reply from Eleanor Healthcare Group, Pine Lodge Team at Pine Lodge Care Home

Thank you for your positive feedback. It's wonderful to know that our staff is always welcoming and responsive to any concerns you may have as we are committed to maintaining and enhancing our high standards of care. If you have any further suggestions or feedback, please don't hesitate to reach out. Thank you for being part of the family.


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Review from S C (Wife of Resident) published on 29 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Some staff could be more caring, but generally staff are excellent. The home has improved so much in the last 6 months, needs seem to be met. The food has improved, things that I have brought to the management's attention all seem to have been addressed and improvements have been made. Maybe personal
care could be improved to a higher level, but in general things are good. It is a very happy care home, I feel residents feel at home here.

Reply from Eleanor Healthcare Group, Pine Lodge Team at Pine Lodge Care Home

Thank you for your feedback. Meeting the needs of our residents and ensuring their happiness is our top priority, and it's encouraging to know that the changes we've implemented have been beneficial. We appreciate your suggestions for further improvement as we are committed to continuously enhancing our services. If you have any further feedback or specific suggestions, please don't hesitate to reach out. Thank you for being part of the family.


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Review from Ken H (Son of Resident) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant staff who all tend to look after mum's needs, although I don’t think they are very demanding to be fair. The room is always clean and tidy when I have been there (normally twice a week). There seems to be plenty going on for the residents but hard to comment as mum doesn’t seem to take
part in a lot of activities but she is always contented when I visit.

Reply from Pine Lodge Care Home, Manager at Pine Lodge Care Home

Thank you for taking the time to share your feedback. We appreciate your kind words about our pleasant staff and the cleanliness of the room. Our team strives to ensure that all residents' needs are met, and we're glad to hear that your mum is content when you visit. While we encourage residents to participate in activities, we also respect individual preferences and choices. If there are specific activities your mum would enjoy, please let us know, and we'll do our best to accommodate her interests. Your feedback helps us improve, and we're here to support you and your mum in any way we can.


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Review from Nick M (Son of Resident) published on 6 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When Dad first arrived at Pine Lodge, he was very challenging with his behaviour and aggression, but the staff remained professional and caring. He has never been a social person, however it's lovely to see pictures of him interacting in activities with other residents.
Dad is now settled due to the
hard work, time, and effort put in from the team, which we are truly grateful for.

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Review from Karen B (Daughter of Resident) published on 6 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Pine Lodge for almost 3 years.
All the staff take great care of Mum, they treat her with respect, dignity, and true care.
They keep me informed of Mum's ups and downs and I feel safe in the knowledge that care is taken at all times.

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Review from Clare M (Daughter of Resident) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Pine Lodge for a few months now and ever since she got here she has never been happier. All the staff look after her really well and make sure all her needs are met. The activities are fantastic and my mum really enjoys being here. She has struggled to find comfort before now, but
I am so pleased she has got a place at Pine Lodge, as I know she is in the best place she could be.

Reply from Tina Parisi, Registered Manager at Pine Lodge Care Home

Hi, thank you for your kind words, we love having Mum with us and we are so pleased she is happy here.


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Review from Regina T (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was at Pine Lodge for almost 2 years. The staff took great care of my mum during her time there. She was always treated with dignity and respect and was so well cared for. Sadly she passed away this year, the staff not only took care of her, they took care of me too when I visited as I live
overseas. Always willing to give me an update on the phone, I cannot say enough good things about the wonderful, warm and caring staff.

Reply from Tina Parisi, Registered Manager at Pine Lodge Care Home

Regina, thank you for your review and it was a pleasure to have your mum at Pine Lodge, she was a lovely lady and she is being missed by all.


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Review from Andrea R (Daughter of Resident) published on 26 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had to go into care during the first lockdown. We chose Pine Lodge at random from online reviews. It turned out to be a great (and lucky) choice. Mum settled in straight away. The room was comfortable, and the care and staff were wonderful. Although Mum didn't join in very much, there were plenty
of activities, and everyone seemed happy. The staff were very caring and seemed genuine to like Mum. She spent her last years in a caring environment. Thank you.

Reply from Tina Parisi, Registered Manager at Pine Lodge Care Home

Thank you for your review and your kind words, it was a pleasure to look after Mum.


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Review from B A (Daughter of Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is very happy, and I cannot praise the care he is getting highly enough. He says he only has to ask for something to be done or got for him. My brother and I are so pleased to have been able to find somewhere where he is both settled and happy.

Reply from Eve Fielding, Registered Manager at Pine Lodge Care Home

Thank you for taking the time to complete this review; the staff will be so pleased to receive your feedback.


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Review from J W (Son of Resident) published on 11 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is 93 and now unable to look after herself at home, we looked at care homes and Pune Lodge was friendly and local to us (5 minutes away). This was a hard decision for us but the staff made her very welcomed and she has settled well. We know she is sage and being looked after very well. Thanks
to all at Pine Lodge.

Reply from Eve Fielding, Registered Manager at Pine Lodge Care Home

Thank you for your review we really appreciate your feedback and love looking after mum.


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Review from E S (Husband of Resident) published on 4 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault the care home in any way. Staff always smiling, always a good sign.

Reply from Eve Fielding, Registered Manager at Pine Lodge Care Home

Always a pleasure to look after your partner, please continue to let the home know if you need anything.


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Review from D M (Son of Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home very good. No complaints at all.

Reply from Eve Fielding, Registered Manager at Pine Lodge Care Home

Thank you for your review always a pleasure to look after mum.


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Review from G P (Daughter of Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with how much mum is looked after. Her needs are catered for and her wishes respected.

Reply from Eve Fielding, Registered Manager at Pine Lodge Care Home

Thank you for your review the home appreciates your comments.


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Review from Gary F (Son of Resident) published on 5 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Pine Lodge for over 2 years now after being admitted directly from the hospital after a fall. It was originally only to be for 6 weeks respite, but Covid struck during that time and she's been there since. From the first time I visited Pine Lodge and was given a very friendly tour
by the assistant manager, I knew that it was the right place for my mum. I have always found the staff very caring and friendly. They are very supportive of mum's health & wellbeing, especially attending to her demanding needs because of her vascular dementia condition. In addition, Covid has been a testing time over mum's residency and they have always handled the situation professionally, maintaining safe guidelines for visitors and residents. Whenever I ask mum, she seems to be happy with the way she has been looked after. Thanks to all the staff for making my mum's stay as pleasant as possible.

Reply from Eve Fielding, Registered Manager at Pine Lodge Care Home

Thank you, Gary we really appreciate your review of the service we provide


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Review from S B (Daughter of Resident) published on 5 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff were very kind and helpful in getting mum settled in when she first arrived nearly three years ago. They are respectful of her preferences and choices and treat her kindly. The last two years have been difficult because of Covid but the home has helped as much as they are able to.

Reply from Eve Fielding, Registered Manager at Pine Lodge Care Home

Always a pleasure to look after mum please let the home know if there is anything we can do.


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Review from P C (Son of Resident) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Pine Lodge care home for almost one year. During that time he has been so well cared for and support. Everyone has been so kind and thoughtful towards his needs. I cannot thank everyone enough for the love and attention they have shown my dad.

Reply from Eve Fielding, Registered Manager at Pine Lodge Care Home

Thank you always a pleasure to look after dad and we love his sense of humour.


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Current Review Score: 9.1 (9.121)

Overview of Review Score

The Review Score of 9.1 (9.121) out of 10 for Pine Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.458 for Pine Lodge Care Home is calculated as follows: ( (62 Excellents x 5) + (51 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 120 Ratings = 4.458

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.663 Points relating to the number of positive Reviews for Pine Lodge Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8. 9 Positive Reviews ÷ 11.8 = 0.763

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Feb 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (0)

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Frequently Asked Questions about Pine Lodge Care Home

What types of Care is Pine Lodge Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Pine Lodge Care Home provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Pine Lodge Care Home have?

There are 45 Single Rooms and 7 Couples/Companion Rooms.

What are the Facilities & Services at Pine Lodge Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Pine Lodge Care Home to the centre of Sittingbourne?

1.6 mile(s) as the crow flies, distance by road may be significantly further.