Hazeldene House

Romford Road, Pembury, Tunbridge Wells TN2 4AY
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9.8 64 Reviews
  • Hazeldene House, Tunbridge Wells
Hazeldene House is a purpose-built Care Home offering skilled nursing and comfortable accommodation, with spacious one-bedroom care suites comprising of an en-suite bathroom and kitchenette. The Home is nestled amongst a woodland setting and is visited by array of birds and wildlife which can be enjoyed from big bright windows in each room.

The interior is split into 3 floors, helping carers to personalise and support individuals at every stage of their illness and ensuring an appropriate social atmosphere for all. Daily care is arranged on a relationship-centred basis, with a strong focus on nurturing good relationships and incorporating the experience of a wide range of healthcare professionals.

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Care Provided by Hazeldene House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Eva Robinson (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (74)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2013
    • Last Refurbishment: 2013
    • Number of floors: 3

Funding & Fees Guide for Hazeldene House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,995 – £1,995
    • Self-Funded Residential Dementia Care £1,995 – £1,995
    • Self-Funded Nursing Care £1,995 – £1,995
    • Self-Funded Nursing Dementia Care £1,995 – £1,995
    • RESPITE Self-Funded Residential Care £1,995 – £1,995
    • RESPITE Self-Funded Residential Dementia Care £1,995 – £1,995
    • RESPITE Self-Funded Nursing Care £1,995 – £1,995
    • RESPITE Self-Funded Nursing Dementia Care £1,995 – £1,995

  • Excludes personal expenses such as Hairdressing and Chiropody.
  • (these prices are only a guideline, please contact Hazeldene House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Flexible Visiting Hours


  • Parking

  • Large Free Car Park


Hazeldene House Reviews (64)

Total of 64, showing 1-20
9.8

Hazeldene House has a Review Score of 9.8 (9.826) out of 10, based on 23 reviews in the last 2 years. Over all time Hazeldene House has 64 reviews.

Overall Experience

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Date Published

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Review from Suzette S (Daughter of Resident) published on 10 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hazeldene House is amazing my dad was extremely poorly when he arrived not eating or drinking anything- now he has gained weight and is receiving first class care and nothing is too much trouble I cannot thank them enough, also the support I get as a relative is outstanding.


Thank you so much Hazeldene

House.

Reply from Katie Wickison, New Resident Manager at Hazeldene House

Thank you, the improvement we have seen in your Dad is a real testament to our teams care and dedication. We are so pleased that we could make such a difference and that he has settled in so well. We are always here to support you, we aim to alleviate the stress and worry that relatives so often feel prior to arrival.


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Review from Christine M (Daughter of Resident) published on 10 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Hazeldene house for 6 weeks respite care after a bad fall where she suffered a broken shoulder. She needed 24 hour care, and we had to act quickly to find her somewhere, the resident manager was amazing at helping us get mum in quickly. Our hope was that she would eventually be able to return
to her own apartment. However, mum became settled so quickly at Hazeldene house it wouldn't have been any benefit moving her again. The staff seem genuinely fond of mum and her wellbeing.
My sister and I found it difficult leaving mum to begin with, but now we see her happy and content, she is treated so kindly and with dignity that we have no worries about the standard of care she receives.

Reply from Katie Wickison, New Resident Manager at Hazeldene House

Thank you for the kind review, we are so glad we could help when you needed it and that you feel comforted by the standard of care. It's lovely to see that your Mum is happy here with us, and that she has bonded with our team.


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Review from Di N (Daughter of Resident) published on 10 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into Hazeldene House for 6 weeks respite care after having a fall at home and breaking her shoulder. Mum was unable to get the 24 hour care she needed where she lived and we were told that we would have to find somewhere for her within 24 hours. Hazeldene House came up trumps and mum moved
there the following day. The staff were amazing and they made mum and my sister and I very welcome. They have been very supportive in all of mum's care and mum now is getting over her broken shoulder. We have made the decision to keep mum there permanently now as we know she is safe and well cared for. Hazeldene House is like a family.

Reply from Katie Wickison, New Resident Manager at Hazeldene House

We appreciate your positive feedback, thank you. We are so pleased that we were able to act quickly, and be there to support your Mum just when you needed it. It's great to see that Mum is on the mend and that you've all become a part of the Hazeldene family.


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Review from Linda G (Wife of Resident) published on 3 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very apprehensive when my husband had to go into care, I needn't have worried. He settled very quickly and the staff have gone above and beyond. He is so well looked after and the staff genuinely care about the welfare of all the residents. Any medical problems have been quickly addressed. My
family have said what wonderful care he gets. Thank you.

Reply from Katie Wickison, New Resident Manager at Hazeldene House

Thank you for the lovely review. We are so glad we've been able to alleviate your worries and provide the level of care your husband needs and deserves.


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Review from Susan W (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has thrived since being in the care of Hazeldene House. We enjoyed a fantastic family meal with my dad on Christmas Day where the staff made it a wonderful experience. I cannot fault the care he receives.

Reply from Katie Wickison, New Resident Manager at Hazeldene House

We are so pleased to see how far your dad has come since arriving at Hazeldene, it has been a pleasure for the team to have been able to support him through this period in his life. We are glad that our team could make Christmas special for your family.


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Review from S A (Partner of Resident) published on 10 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner went to Hazeldene House from hospital. He was frail, unsteady and refused all assistance. The staff were patient and kind, the change in his health and frailness was wonderful. Each day his hearing aids are checked to make sure he can hear and his speech is better. He started to use the dining
room and interact with the staff, having jokes with them and chatting. They welcomed his beloved dog and with regular meals, regular medication etc. The improvement in his mental well being was enormous. He has good capacity and tells me how kind they all are. It's important to me that someone who is aware of his surroundings and what is going on is giving me such positive information. He sees a Doctor regularly. Staff are always available for information and help. It is very well staffed.
The Manager and Administrator are always available. Going into care is traumatic for both user and family and I thank Hazeldene House for making it as good a transition as is possible.

Reply from Katie Wickison, New Resident Manager at Hazeldene House

Thank you for your kind review. We are so pleased that our staff have had a positive impact on your partners wellbeing and that we have been able to support you throughout the transition to Hazeldene. It so wonderful to hear that your partner has built a bond with his carers that brings him happiness and comfort.


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Review from L B (Relative of Resident) published on 6 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy that my husband is settling in, thanks to all the people who take care of him. Without their help and kindness it wouldn't be possible for me to feel relaxed.
Thank you to all of you for helping me to take care of my dear soul mate.

Reply from Katie Wilken, Sales Coordinator at Hazeldene House

We are so glad we've been able to care for your husband in a way that enables you to feel relaxed during this difficult time. Thank you for your kind words.


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Review from F W (Daughter of Resident) published on 21 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team made the transition from hospital to home run as smoothly as possible and welcomed us in like family. Always on hand to assist or answer any questions. The location is perfect; quiet with lovely views of trees and wildlife. Very happy so far!

Reply from Katie Wickison, New Resident Manager at Hazeldene House

We are so pleased that you found the transition to Hazeldene House smooth, and that you feel welcomed and supported by our team. We are lucky to have such a peaceful location! Thank you for the review.


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Review from Ron M (Son-in-law of Resident) published on 19 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hazeldene House is the best we could imagine. The staff are professional and sincerely concerned that our mother is treated with respect and complete care. We feel blessed to have them in our lives.

Reply from Katie Wickison, New Resident Manager at Hazeldene House

Thank you for your kind words; we are so glad you found us and that we could support you in providing a safe care home for your mother when you needed it.


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Review from A W (Daughter of Resident) published on 16 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hazeldene is a wonderful, welcoming Home. All staff are friendly and hard-working, they really do care. The rooms are large, bright and clean, food is very good, plenty of activities for residents, lovely setting with extensive gardens, and registered nurses on site. Couldn't be happier with the standard
of care and professionalism here. Overall the Home has a calm and welcoming feel.

Reply from Katie Wickison, New Resident Manager at Hazeldene House

Thank you for the shining review, we are so pleased our home has impressed you in all areas.


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Review from Debbie H (Daughter of Resident) published on 22 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My parents have settled very well in the home.
The staff are very friendly, and I feel very happy that they are being looked after and are happy there.
The food looks very nutritious, and they are looking after my father, who has a gluten intolerance.

Reply from Katie Wickison, New Resident Manager at Hazeldene House

Thank you for the positive feedback, we are glad to hear you are pleased with the care and food provided. It's a joy to have your parents with us.


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Review from Arthur B (Husband of Resident) published on 18 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As you can see my experience in all fields is excellent and the reason is everyone is kind and helpful and many of the staff go the extra mile.

Reply from Katie Wickison, New Resident Manager at Hazeldene House

Thank you, we are so pleased to hear that your experience has been 5-star in all areas.


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Review from Terry W (Son of Resident) published on 6 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad is comfortable and always seems to feel reassured by the staff at Hazeldene. They are very cheerful and kind to the residents but it's easy to see they are also extremely skilled and efficient in their work, nothing seems too much for them, though I'm sure it is frequently very stressful. I always
feel welcomed by everyone when I'm visiting.
I am very glad to be able to access my Dad's daily care online: I know he's being well looked after but it's helpful to know the extent of his care needs from day to day in clear and frank reports.

Reply from Katie Wickison, New Resident Manager at Hazeldene House

Thank you for your positive feedback. We are so happy that our staff have made a lasting impression and that your Dad feels at home with us here.


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Review from D W (Daughter of Resident) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has taken a while to settle into Hazeldene House, but that is not a reflection of the care she has received from all the staff on her floor. The staff are very friendly, and attentive and treat her with dignity, patience and understanding. Mum's room is always clean and tidy. The food is plentiful
and seems well-balanced.
Family members are always made to feel welcome and we are kept up to date with her medical needs/conditions. On a less positive note, as Mum suffers from memory loss, it would be helpful for her if all the staff/carers wore name badges.

Reply from Katie Wickison, New Resident Manager at Hazeldene House

We are so glad to hear our staff have impressed you and that our teams cleaning and food service have met your expectations. Thank you for the feedback, this has been passed on to the home manager to ensure all staff are wearing their name badges as required.


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Review from Rob R (Son of Resident) published on 1 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All good.
My dad is well looked after, and the online care website is great. So much detail - I know everything he has done in a day, down to medication and how much he has had to drink.
Hazeldene is a very clean and a very friendly home. If there is a bit too much going on in the lounge, then my
dad retires to his room to read or relax. Staff come by to check on him or to offer a cup of tea.
Very pleased with our choice of home.

Reply from Katie Wickison, New Resident Manager at Hazeldene House

Thank you for the lovely review; we are so pleased to hear that Hazeldene House has been the right choice for your dad. It is a delight to have him here with us.


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Review from K P (Daughter of Resident) published on 22 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely staff, very pleasant and helpful keeping us informed on Mum's care, with excellent administration and care manager interaction.
Mum is very well looked after with genuine care, respect and dignity and has a lovely room that is well maintained.
The food she is given looks and sounds lovely and
has tea and biscuits when requested, just like home.
Seems to be plenty of activities to keep the residents occupied.

Reply from Katie Wickison, New Resident Manager at Hazeldene House

Thank you for your positive feedback. We are glad to hear that you feel well informed by our wonderful team and that you are happy with the food and facilities provided. We will continue to keep her topped up on tea and biscuits!


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Review from Stephen L (Son of Resident) published on 7 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were all nice and very accommodating.
Kept up to date with Dad's progress.
The electronic online care app was good. I can see what he is eating and drinking and the medication he is on.
Good for when he was poorly. Peace of mind.
Lovely home. Very clean.

Reply from Katie Wickison, New Resident Manager at Hazeldene House

Thank you for your feedback about our staff and the home. We are so pleased to hear that you felt well informed during your Dad's stay, it was a pleasure to look after him.


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Review from Chris J (Friend of Resident) published on 1 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend can be very difficult at times and the staff deal with him very well. He is very depressed at times but these seem to have become less frequent as the weeks go by. This I think is because he has started to interact more with the staff and other residents.

Reply from Katie Wilken, Sales Coordinator at Hazeldene House

Thank you for the feedback about our staff, we are pleased to hear their experience is shining through.


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Review from Eileen L (Wife of Resident) published on 1 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hazeldene House is very well run and managed. The staff are invariably friendly and cheerful. My husband is very well cared for. His behaviour can be challenging at times, but the staff are always kind. I always enjoy my visits.

Reply from Katie Wickison, New Resident Manager at Hazeldene House

Thank you for your positive feedback; we are so pleased to hear that our staff have made you and your husband feel welcomed and supported.


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Review from L S (Partner of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The thing that sets Hazeldene House apart from its peers is the genuine respect and care the staff show to all the residents and also to their families. From the first day my partner arrived, he has been treated with kindness and understanding continuously. Because the staff have plenty of experience
in dealing with the complex needs associated with dementia, I can trust them completely and know he is safe all day long. And because the residents are monitored and assessed continuously, all his other health needs are also met. I am very, very grateful to the whole team.

Reply from Katie Wickison, New Resident Manager at Hazeldene House

Thank you for your kind words. We are glad to hear that our staff have helped you feel reassured and confident in your partners care.


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Current Review Score: 9.8 (9.826)

Overview of Review Score

The Review Score of 9.8 (9.826) out of 10 for Hazeldene House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.826 for Hazeldene House is calculated as follows: ( (218 Excellents x 5) + (37 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 259 Ratings = 4.826

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hazeldene House is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

Eva

Eva Robinson

Job Title: Care Home Manager

Joined: 2022

Eva is the registered manager of the home, her door is always open. She oversees the management of all staff and ensures the care standards throughout the home.


Katie

Katie Wickison

Job Title: New Resident Manager

Joined: 2023

As the New Resident Manager, I will show you all that Hazeldene House offers, providing all the information and answers you need, to reassure you through the transition of your relative into their new Home. I will ensure the smooth organisation ready for your relative's arrival, and assist with the paperwork and funding.


Team

Team

Job Title: Carers

Our team are the heart of our home, they are not just carers but companions, who bring laughter, smiles and emotional support to our residents.


Frequently Asked Questions about Hazeldene House

What types of Care is Hazeldene House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hazeldene House provide?

Palliative Care, Day Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Hazeldene House have?

There are 75 Single Rooms.

What are the Facilities & Services at Hazeldene House?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hazeldene House to the centre of Tunbridge Wells?

3.3 mile(s) as the crow flies, distance by road may be significantly further.