Hazeldene House

Romford Road, Pembury, Tunbridge Wells TN2 4AY
Submit a Review
9.8 64 Reviews
  • Hazeldene House, Tunbridge Wells
Hazeldene House is a purpose-built Care Home offering skilled nursing and comfortable accommodation, with spacious one-bedroom care suites comprising of an en-suite bathroom and kitchenette. The Home is nestled amongst a woodland setting and is visited by array of birds and wildlife which can be enjoyed from big bright windows in each room.

The interior is split into 3 floors, helping carers to personalise and support individuals at every stage of their illness and ensuring an appropriate social atmosphere for all. Daily care is arranged on a relationship-centred basis, with a strong focus on nurturing good relationships and incorporating the experience of a wide range of healthcare professionals.

Show Hazeldene House on the Map

Care Provided by Hazeldene House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Eva Robinson (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (74)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2013
    • Last Refurbishment: 2013
    • Number of floors: 3

Funding & Fees Guide for Hazeldene House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,995 – £1,995
    • Self-Funded Residential Dementia Care £1,995 – £1,995
    • Self-Funded Nursing Care £1,995 – £1,995
    • Self-Funded Nursing Dementia Care £1,995 – £1,995
    • RESPITE Self-Funded Residential Care £1,995 – £1,995
    • RESPITE Self-Funded Residential Dementia Care £1,995 – £1,995
    • RESPITE Self-Funded Nursing Care £1,995 – £1,995
    • RESPITE Self-Funded Nursing Dementia Care £1,995 – £1,995

  • Excludes personal expenses such as Hairdressing and Chiropody.
  • (these prices are only a guideline, please contact Hazeldene House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Flexible Visiting Hours


  • Parking

  • Large Free Car Park


Hazeldene House Reviews (64)

Total of 64, showing 61-64
9.8

Hazeldene House has a Review Score of 9.8 (9.826) out of 10, based on 23 reviews in the last 2 years. Over all time Hazeldene House has 64 reviews.

Overall Experience

  • 56
  • 7
  • 1
  • 0
  • 0

Date Published

64
8
14
23
41

Review from Ruth B (Daughter of Resident) published on 2 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My recently deceased mother spent the final 3 years of her life at Hazeldene House. She was so happy here; calm, relaxed, chatty, smiley, often making others laugh along with her.
This was the best 3 years I had with mum. She had a difficult and hard life and our relationship wasn’t the best. But
her time at Hazeldene changed all this and we grew close and loving. For this, I will always be grateful.
Thank you for the quality care, love, patience, and fun you gave my mum. She really did end up in the best place possible.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynne N (Sister-in-law of Resident) published on 7 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wish I could rate this nursing home 10 out of 5.
My brother-in-law was nursed here for three weeks and the care and dedication of the staff is well over and beyond! They not only cared for and nursed my brother-in-law but offered support and care to the whole family
I can not recommend Hazeldene
House highly enough - every small detail has been covered - a big thank you all.

Reply from Kerry Fell, Manager at Hazeldene House

Thank you so much for your very kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ann W (Daughter of Resident) published on 21 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely position, modern, clean. Wonderful staff, good food, activities, hair salon. Nice sized rooms.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda T (Sister of Resident) published on 10 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very caring and attentive, I see them checking on all the residents regularly and they sit and talk to them when quiet.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.826)

Overview of Review Score

The Review Score of 9.8 (9.826) out of 10 for Hazeldene House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.826 for Hazeldene House is calculated as follows: ( (218 Excellents x 5) + (37 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 259 Ratings = 4.826

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hazeldene House is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (3)

Eva

Eva Robinson

Job Title: Care Home Manager

Joined: 2022

Eva is the registered manager of the home, her door is always open. She oversees the management of all staff and ensures the care standards throughout the home.


Katie

Katie Wickison

Job Title: New Resident Manager

Joined: 2023

As the New Resident Manager, I will show you all that Hazeldene House offers, providing all the information and answers you need, to reassure you through the transition of your relative into their new Home. I will ensure the smooth organisation ready for your relative's arrival, and assist with the paperwork and funding.


Team

Team

Job Title: Carers

Our team are the heart of our home, they are not just carers but companions, who bring laughter, smiles and emotional support to our residents.