Riverlea House

105b/107 Lower Road, River, Dover CT17 0QY
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9.7 16 Reviews
  • Riverlea House, Dover
Staff at Riverlea House aim to provide a service which enables residents to live safely and securely so they come to regard Riverlea House as their own home. Care staff strive to enhance resident lifestyles to help them to maintain their independence and promote their sense of purpose.

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Care Provided by Riverlea House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Neuropathic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Natalie Lamoon (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (44)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Riverlea House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,500
    • Self-Funded Residential Dementia Care £1,100 – £1,500
    • RESPITE Self-Funded Residential Care £1,100 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,500
  • (these prices are only a guideline, please contact Riverlea House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting loved ones is permitted at any time. If a large group visiting, please let them know so they can ensure you have an area to enjoy your visit


  • Parking

  • Off road parking to the front of the building


Riverlea House Reviews (16)

9.7

Riverlea House has a Review Score of 9.7 (9.715) out of 10, based on 16 reviews in the last 2 years. Over all time Riverlea House has 16 reviews.

Overall Experience

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Review from J C (Daughter of Resident) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for Riverlea Care Home, especially the manager. Our situation was complex, but she supported us every step of the way, ensuring my mum's smooth transition from an inadequate placement. Thanks to her dedication, my mum has improved significantly.
A professional involved in
our case recently described Riverlea as the best care home he has seen since Covid.
The staff are welcoming, creating a true sense of community within a safe and nurturing environment. There are a range of activities and events. Food and drink are plentiful.
Moving my mum to Riverlea last year was the best decision we could have made. I'm truly grateful for the care provided and highly recommend.

Reply from Natalie Lamoon, Registered Manager at Riverlea House

Thank you so much for your very kind words. We do try to make the transition and smooth as possible and the future stay as meaningful as possible. Thank you again.


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Review from M W (Son of Resident) assisted by family/friend published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Relating to my Mothers room, which is kept clean and tidy, my Mother is well looked after. There is always plenty to eat, meals are of good quality. Drinks are provided throughout the day. There are a variety of activities if you wish to participate in. Visitors are always welcome. I feel reassured
that my Mother is treated well and with dignity.

Reply from Natalie Lamoon, Registered Manager at Riverlea House

Thank you for your review, your kind words are very much appreciated.


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Review from B H (Daughter of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every visit I make to my mums I get updates on mums health. Staff are always very friendly and get offered a cup of tea. I live in Wimbledon so it takes me a good three hours to get to the home I get emails on what my mum needs a top-up on spending money toiletries etc.

Reply from Natalie Lamoon, Registered Manager at Riverlea House

Thank you for your review. We do have a lovely staff team. I am glad this comes across to others.


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Review from M C (Resident) assisted by family/friend published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the amount of choice at mealtimes has been reduced, the quality of food has improved.
When I call for assistance, staff always attend as soon as they can.
The staff are generally courteous and considerate.
The manager is always willing to be available when I wish to speak with her.

Reply from Natalie Lamoon, Registered Manager at Riverlea House

Thank you so much for your 5* review. It is always lovely to have feedback from the most important people, the ones we are supporting. My door is always open and we will support any way we can.


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Review from G M (Daughter-in-law of Resident) published on 14 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When visiting my Mother-in-law I have always found the care staff extremely pleasant and welcoming. Willing to listen and assist if asked.
The care home is kept clean, and tidy, I have also noticed continuous decorations, and furniture being replaced and upgraded throughout the lounges.
Meals are
well provided, drinks provided regularly as are snacks.
Regular activities of various forms are provided seasonal activities are well catered for.
Residents are treated with care and dignity.

Reply from Natalie Lamoon, Registered Manager at Riverlea House

Thank you for your lovely review. We do have a lovely staff mix and glad this is reflected. You will see more renovations over the coming months as the upgrades continue through to the summer.


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Review from N C (Son of Resident) published on 14 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has settled in well, after a few months of initial adjustment!
Any concerns raised with me are passed on by myself to staff, who then deal with them.
Management is excellent.
Care Home has helped with arranging transport for Mum to attend hospital appointments. This has been very welcome if the
family are unable to assist on the day.

Reply from Natalie Lamoon, Registered Manager at Riverlea House

Thank you very much for your kind words. It is very much appreciated. Any support we can give to make life easier, we will. It's truly a pleasure.


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Review from Eric H (Brother of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident at Riverlea House since April 2023, and in my opinion, the care for him by the staff at the home has been first-class. He had a severe stroke that has meant he has a high dependency on the care home, he needs assistance with washing, dressing, food, and toilet functions,
as he is unable to walk and has limited coordination. He also has diabetes and gets tested twice a day and is given insulin based on the test results, along with various other medications prescribed by his doctors, He gets constant care and attention, his room is cleaned daily, and meals, snacks, and drinks are provided. I have witnessed this in person during visits and on video calls. He is very happy with the care home, the staff, and the services provided. He does not participate very much in activities, due to his condition and that some activities do not interest him.

Reply from Natalie Lamoon, Registered Manager at Riverlea House

Thank you for your review. It is always very much appreciated. I will pass your comments on to the team.


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Review from U V (Daughter of Resident) published on 30 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a fantastic afternoon - we were invited to join my mum for a Christmas lunch and entertainment. The welcome was first-class and the meal was excellent - the chef and her team out did themselves - as good as any restaurant. Thank you all for a perfect afternoon, we thoroughly enjoyed it.

Reply from Natalie Lamoon, Registered Manager at Riverlea House

Thank you so much for your lovely review. You are more than welcome, any time.


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Review from J S (Daughter of Resident) published on 30 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been living at Riverlea House for almost two years now, she is very happy there and always says how lovely the staff are, with an open door policy, we are always welcome to visit whenever we like and stay for as long as we like. Family are invited to all functions and we have just spent the
afternoon having a Christmas lunch which was absolutely lovely. If Mum has health issues, I am contacted immediately. Overall, I feel Mum is safe and well cared for.

Reply from Natalie Lamoon, Registered Manager at Riverlea House

Thank you very much for your kind words. It is appreciated by all.


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Review from P H (Daughter of Resident) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has adapted really well at Riverlea. Riverlea is a wonderful care home. The staff are a credit to the managers. I feel so happy that Mum's care is in such great hands and she is always so busy, positive, and happy.

Reply from Natalie Lamoon, Registered Manager at Riverlea House

Thank you very much for your lovely review. It has been lovely seeing Mum come out of her shell and integrate putting the world to rights.


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Review from K F (Son of Resident) published on 8 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been a resident for a while now and has been treated with love, respect, and care.
All the staff have been so lovely to Mum, I cannot thank them enough.
Friendly, caring, lovely people. Thank you.

Reply from Natalie Lamoon, Registered Manager at Riverlea House

Thank you very much for your kind review. Mum is absolutely wonderful and it's always a pleasure.


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Review from K B (Daughter of Resident) published on 6 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Riverlea for almost 2 years.
Since her arrival, she has always seemed settled when we visit.
The staff are really welcoming when we visit. Mum loves the staff and says they are 'lovely'.
A recent medical issue has been handled sensitively and with the local GP/hospital. We have been
kept up to date with what's happening.

Reply from Natalie Lamoon, Registered Manager at Riverlea House

Thank you for your kind words, it means a lot and will be fed back to the team in our team meetings.


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Review from A B (Son-in-law of Resident) published on 1 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Riverlea for over 2 years and settled in well, the staff are really kind and caring.
When we visit they always let us know what is going on with Mum's care.
She is cautious and always clean and well-fed.
The little things like the availability of the hairdresser and someone
doing her nails is really good as well.

Reply from Natalie Lamoon, Registered Manager at Riverlea House

Thank you for your lovely review. It is very much appreciated and it is an absolute pleasure.


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Review from Lynn W (Daughter of Resident) published on 18 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Riverlea House really looks after its residents. They give fantastic care to everyone there, and they offer fabulous support to the resident's family too. There are various occupational things going on, which help stimulate the residents and also there are various services after.. including hairdressing,
and chiropodist, so everyone's needs are catered for. I would rate Riverlea House 10/10.

Reply from Natalie Lamoon, Registered Manager at Riverlea House

Thank you very much for your kind words. It is an absolute pleasure.


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Review from Lynda P (Daughter of Resident) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is a safe and caring environment which feels like a home from home for the residents. The rooms and communal areas are clean and fresh with good seating and bright and attractive decorations that reflect the seasons. The staff and manager understand my mother and are always respectful
and responsive to her needs which have been challenging on occasions. They welcome visitors and are obviously invested in supporting the wider family by providing personalised care for residents.
I would highly recommend a visit if you are looking for a residential placement for a family member.

Reply from Natalie Lamoon, Registered Manager at Riverlea House

Thank you very much for your lovely feedback. It is an absolute pleasure looking after your mum.


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Review from D F (Daughter of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care home. The first thing we were told was let us do the worrying, enjoy spending time with your mum. Since mum has been living there for the last year a weight has been lifted. There were the usual feelings of guilt and failing her but the care she gets is outstanding. Residents are treated
with care and dignity. We recently had a medical incident where Mum was taken very ill whilst out with us. We were only a few minutes from the home and cannot thank them enough for all the calm and professional care with Mum but also with us. We were terrified we would lose Mum and the manager and care staff were so supportive, reacted quickly to minimise Mum's distress and provided lots of reassurance. Mum now refers to Riverlea as home, which we thought would never happen. There is always an activity to keep her entertained and I have not heard Mum laugh so much for a long time. Thank you everyone for being so caring. The home is spotless, food is amazing and the staff are caring.

Reply from Natalie Lamoon, Registered Manager at Riverlea House

Thank you so so much for your kind words. It is very much appreciated.


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Current Review Score: 9.7 (9.715)

Overview of Review Score

The Review Score of 9.7 (9.715) out of 10 for Riverlea House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.715 for Riverlea House is calculated as follows: ( (137 Excellents x 5) + (45 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 186 Ratings = 4.715

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Riverlea House is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Riverlea House

What types of Care is Riverlea House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Riverlea House provide?

Palliative Care, Day Care, Convalescent Care, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Riverlea House have?

There are 44 Single Rooms.

What are the Facilities & Services at Riverlea House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Riverlea House to the centre of Dover?

1.9 mile(s) as the crow flies, distance by road may be significantly further.