Rockdale House

Rockdale Lodge, Rockdale Road, Sevenoaks TN13 1JT
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9.8 28 Reviews
  • Rockdale House, Sevenoaks
Rockdale House Care Home is located in a residential cul-de-sac just off the high street in Sevenoaks, Kent and in walking distance of Waitrose, the town shops, chemist, theatre and cinema and sits at the heart of the community.

The friendly team at Rockdale House Care Home offer residential care for up to 48 older people for permanent or respite stay. Bedrooms are spacious with plenty of room to bring furniture and most have en-suite facilities. There are kitchen and lounge areas on each of the five floors which are all accessible by lifts. On the ground floor, there is a patio leading to the expansive gardens, while a terrace on the top floor gives stunning views over to the Church and surrounding area. The home also features several lounges and dining rooms, a hair salon and activity areas.

Two activity coordinators plan many activities for residents to choose from. Activities include arts and crafts, using computers, exercise classes and day trips. There is a wide choice of homecooked food available every day, with dietary requirements catered for. Snacks are available all the time and the kitchen staff will prepare a packed lunch for people who are going out.

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Care Provided by Rockdale House

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 50 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Bea Oliver (Interim Registered Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (50)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2013
    • Last Refurbishment: 2025
    • Number of floors: 5

Funding & Fees Guide for Rockdale House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,515 – £1,800
    • RESPITE Self-Funded Residential Care £1,397 – £1,397

  • Please call us to discuss our fees and to organise a tour. 01732 454 763
  • (these prices are only a guideline, please contact Rockdale House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome to view Rockdale House Care Home.


  • Parking

  • Park on site, or the nearest car park is at The Stag Theatre.


Rockdale House Reviews (28)

Total of 28, showing 21-28
9.8

Rockdale House has a Review Score of 9.8 (9.755) out of 10, based on 13 reviews in the last 2 years. Over all time Rockdale House has 28 reviews.

Overall Experience

  • 24
  • 4
  • 0
  • 0
  • 0

Date Published

28
2
7
13
15

Review from Judith H (Respite Resident) published on 18 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here for respite care at short notice and was made very welcome and comfortable straight away. The staff are helpful, cheerful, competent and confident. There is a cheerful atmosphere regardless of how busy they all are. People are treated with respect and kindness. The food is good and cups
of tea always available.

Reply from Denise Tucker, Marketing Officer at Rockdale House

Thank you for taking the time to review Rockdale House. Your comments are very much appreciated by all who work here.


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Review from Gladys V (Resident) assisted by family/friend published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is the only care home I've used, and find it very good overall. All staff are extremely helpful and cheerful; the manager is top-notch and if we have problems, tell her, and they are sorted pronto. Generally speaking, we are okay.

Reply from Denise Tucker, Marketing Officer at Rockdale House

Thank you for taking the time to submit this positive review about Rockdale House Care Home.


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Review from Alison P (Daughter-in-law of Resident) published on 19 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a very challenging time to have a family member in a care home. I am happy to say that Rockdale House has performed above and beyond our expectations. The manager has personally been in contact almost daily and has been extremely caring. We are 100% satisfied.

Reply from Denise Tucker, Marketing Officer at Rockdale House

We are so pleased to read this. Thank you for taking the time to review us.


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Review from Sarah B (Niece of Resident) published on 19 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always been extremely impressed with everything about this home. Its cleanliness, its decor and above all the staff who have always shown great care and compassion. The love and care they showed my aunt in her last days were wonderful and that was also extended to me as her family. It is comforting
to know that she died surrounded by people who genuinely cared about her.

Reply from Denise Tucker, Marketing Officer at Rockdale House

Thank you for taking the time to review Rockdale House and our staff at such a sensitive time.


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Review from Douglas P (Son of Resident) published on 13 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Rockdale House from hospital after a series of falls and a determination that she could no longer live independently in her flat. The Rockdale House team have been truly exceptional in their care for her and in how they work with us. They are respectful of my mother's dignity,
kind, helpful, flexible and attentive. The interim care manager is hands-on, personal, intensive involvement has made a huge difference to all of us.

Reply from Denise Tucker, Marketing & PR Officer at Rockdale House

Thank you very much for taking the time to send a review about your experience of Rockdale House Care Home and our staff. Your kind feedback is extremely appreciated by the team. Thank you.


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Review from B M (Friend of Resident) published on 10 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is some eight or so years since I last visited Rockdale House prior to the opening of the new facility, my mother was a resident at the time. I was delighted to get the same warm feeling by the staff and the ambience in the home. Plus many of the staff being there previously showing continuity would
strongly recommend.

Reply from Denise Tucker, Marketing Officer at Rockdale House

This is wonderful to hear. Thank you for taking the time to review us at Rockdale House Care Home and with such positive feedback.


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Review from J R (Daughter of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care team are attentive, friendly and respectful. Good atmosphere. Facilities are good and inclusive to residents and visitors alike. Management team are approachable and interested and knowledgeable of resident.

Reply from Denise Tucker, Marketing Officer at Rockdale House

Thank you for your positive feedback. This is very much appreciated by all of us at Rockdale House.


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Review from Angela H (Power of Attorney of Resident) published on 11 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care at all times. The home is clean and staff are very friendly and caring and respectful of the service user's dignity.

Reply from Denise Tucker, Marketing Officer at Rockdale House

Thank you very much for your lovely review, Angela.
We are extremely grateful that you have taken the time to give us your positive feedback.
Our new Head Chef is currently working with each resident to understand their catering wishes.
Thanks again for taking the time to review us at Rockdale House.


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Current Review Score: 9.8 (9.755)

Overview of Review Score

The Review Score of 9.8 (9.755) out of 10 for Rockdale House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.755 for Rockdale House is calculated as follows: ( (115 Excellents x 5) + (35 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 151 Ratings = 4.755

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rockdale House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Bea

Bea Oliver

Job Title: Interim Care Home Manager, Rockdale House Care Home

Joined: 2024

Hello. My name is Bea Oliver and I work for Rockdale Village as the Manager of Rockdale Cares, our domiciliary care service, and Interim Care Home Manager for Rockdale House. Our new, permanent Registered Care Home Manager starts at the end of March 2025. But in the meantime, here's a bit of background about me...


Bea joined Rockdale in the summer of 2024. Initially she’d looked set for a life in retail, having spent twenty years as an area manager for various stores. But one evening she witnessed the poor, hurried and impersonal domiciliary care her ageing mother-in-law was receiving and was inspired to change the course of her life. The very next morning Bea handed in her notice and set herself a mission: she would provide kind care to the elderly. Her aim? To enable just one person to live independently in their own home for as long as they chose to live there. Within days she was working as a carer in Rapport Housing’s Barnes Lodge Care Home. Her mission grew, and Bea rapidly rose through the ranks to become Rapport’s Area Manager for Domiciliary Care, responsible for the care of residents over four sites across Kent.
Ten years later, a move to Rockdale has made Bea’s mission complete. Not only is she responsible for the home support and front-of-house services for Rockdale’s 200-plus independent-living residents, but she’s also overseeing the launch and management of ‘Rockdale Cares’, our brand new service offering in-flat, bespoke personal care enabling our residents to stay living independently in their treasured homes for longer. Bea’s emphasis, as ever, is on kindness.