Dale Mount

Dale Road, Southfleet, Gravesend DA13 9NX
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9.5 31 Reviews
  • Dale Mount, Gravesend
Located in the rural setting of Southfleet Village, with its local shops and public houses, the home has extensive surrounding grounds providing a spacious setting. Within these grounds are secure gardens for service users and families to enjoy at any time.
Easily accessible is the A2 road London and Coast Bound which runs close by. Other nearby amenities are Ebbsfleet Station and Bluewater Shopping Centre.

Service users requiring Dementia care have their needs met within the home through a Person Centred Care approach. Dale Mount is a specialist care home for Dementia with a good reputation gained over the years.

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Care Provided by Dale Mount

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 13 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Kerry Johnson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (9)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2018

Funding & Fees Guide for Dale Mount

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,500 – £1,700
    • Self-Funded Residential Dementia Care £1,500 – £1,700
    • RESPITE Self-Funded Residential Care £1,500 – £1,700
    • RESPITE Self-Funded Residential Dementia Care £1,500 – £1,700
  • (these prices are only a guideline, please contact Dale Mount to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Dale Mount Reviews (31)

Total of 31, showing 1-20
9.5

Dale Mount has a Review Score of 9.5 (9.462) out of 10, based on 11 reviews in the last 2 years. Over all time Dale Mount has 31 reviews.

Overall Experience

  • 17
  • 13
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Date Published

31
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Review from K t (Daughter of Resident) published on 19 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my recent visit to Dale Mount my mum had a fall in her room. I was impressed by the efficiency the staff demonstrated in dealing with the situation and the compassion they showed towards my mum.

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Review from S S (Friend of Resident) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly and welcoming staff. I feel like the residents could be entertained a little more as they are all sleeping all the time and look bored.

Reply from Kerry Johnson, Manager at Dale Mount

Thank you for your kind words about our staff! We truly appreciate your feedback. Keeping our residents engaged and entertained is very important to us, and we're always looking for ways to enhance their daily activities. We hold regular family and client meetings to ensure we provide a full and varied activity schedule. We'll certainly take your comments into consideration as we continue to improve. If you have any suggestions, we'd love to hear them!


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Review from Melissa C (Daughter of Resident) published on 27 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been with Dale Mount three years in May 2025. Our family have seen mum be the most happy and confident she has been in years, being at the front of keep fit class singing and dancing at discos, Halloween and Christmas celebrations. She has also made new friends who all look out for each other,
the staff also keep me updated with any concerns that they have with her health. Mum was always a very private person and kept herself to herself, not trusting of friends and under confident. She is now never wants to be in her lovely room but go downstairs as does not want to miss anything. When your loved one is diagnosed with Alzheimer's or dementia you always question if you made the right decision for a care home, but when we took mum she was waving out the window with staff. We could not have wished for better.

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Review from C C (Friend of Resident) published on 26 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly atmosphere, helpful staff and a happy place to be.

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Review from Claire S (Daughter of Resident) published on 21 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with my mum's care. All staff are supportive and caring. Management are easy to contact and deal with queries quickly. My mum has settled in well. There are activities that take place every day and my mum especially enjoys bingo, singing/dancing and visits from the local nursery and therapy
dogs!

Reply from Shannon Burton, D Manager at Dale Mount

Thank you for your lovely review I will pass your comments on to all staff.


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Review from Jacky C (Daughter of Resident) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is in Dale Lodge Care Home and we have absolutely no complaints, the staff are very welcoming and accommodating providing all the facilities and care my mother needs. When looking for a care home this one definitely was the best overall. I highly recommend Dale Lodge to anyone looking for
a care home. 10 stars

Reply from Kerry Johnson, Manager at Dale Mount

Thank you for you review. I will pass your comments to all staff.


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Review from L W (Grandson of Resident) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother is at this care home and it is the perfect place for her the staff are 10/10 and provide everything she needs I would highly recommend this to anyone looking for a care home. If I could give more than 5 stars I would.

Reply from Kerry Johnson, Manager at Dale Mount

Thank you for your review. I will pass your comment on to all staff.


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Review from Suzanne F (Daughter of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Dale Mount in October 2024. As a family, we had looked at many homes, but as soon as we visited Dale Mount we knew this place would be the perfect for her, it has been the best decision we could have made for her overall health and wellbeing. The Manager and Deputy Manager have been
so supportive, promptly answering any of our worries and concerns before and after the move. Dale Mount has a really welcoming, friendly feel, with caring and supportive staff. The food is varied and tasty and the fantastic cleaning staff keep everywhere spotlessly clean and smelling fresh. My mum settled in very quickly and has made friends with the other residents. She really enjoys the varied daily activities, especially the singing and dancing events and visits from the therapy dogs. Mum living at Dale Mount has took a huge pressure off us as a family knowing that she is now in a safe, secure, caring environment and will never be on her own again.

Reply from Kerry Johnson, Manager at Dale Mount

Thank you so much for your review. I will pass this on to all staff.


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Review from V N (Niece of Resident) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always friendly and welcoming. My relative's room is kept spotlessly clean as are the communal rooms and there are plenty of activities for the residents to take part in if they wish. I am notified of any concerns with my relative and feel that they genuinely care for residents which is
really important to me. There is a hairdresser and chiropodist that visit regularly and residents can have their nails painted which is a nice touch. Dale Mount is a bright and comfortable home, in a lovely rural setting. It always feels warm when I visit, and residents do seem genuinely happy. I like that Dale Mount has a relatively small number of residents which makes it feel more homely and personal and staff get to know visitors. It's a difficult decision to choose care for someone but I am more than happy that I chose Dale Mount.

Reply from Kerry Johnson, Manager at Dale Mount

Thank you so much for your review. I will pass your kind comments on to all staff.


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Review from Alison W (Daughter of Resident) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mother was a resident at this care home for a couple of years. I had to, unfortunately, move her to this home right in the middle of ‘lockdown’.
I had reason to involve the Council and the CQC during her time here as I felt there was a safeguarding issue.
My mother was paying £1050 a week for
her ‘care’.
Shortly before Xmas 2023 she was admitted to hospital with sepsis and just over a week later was refused re-admission to the home because ‘there weren’t enough people on at lunch to help feed her’.
So, five days before Xmas she was effectively evicted. Be warned.

Reply from Kerry Johnson, Manager at Dale Mount

Feedback is always welcome and as a company we take onboard any comments to improve our service. We are sorry you felt the need to raise a concern with CQC surrounding your mum's care, we have conducted a full investigation into your concerns and found no cause for concern, but we took on board your feedback and discussed with you ways to move forward. Sadly, following your mum's admission to hospital her care needs had increased and after an assessment it was identified by the care home and ward sister agreed that mum's needs could not be met at Dale Mount. It is always sad when a client cannot return home however we have to ensure the safety and wellbeing of all clients within the Care home.


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Review from Sean B (Son of Resident) published on 7 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been in Dale Mount since June 2023. He took his time to settle, but now he is happy there. He takes part in the activities and the staff and residents all like him. The staff are all very helpful and kind.

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Review from Joanne C (Daughter of Resident) published on 8 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum has Alzheimer's and I was very anxious about leaving her in a care home. Mum has settled in very well and has responded to the staff who are friendly, helpful and sympathetic to her needs. The Manager and Deputy Manager have informed me of any medical staff visits that Mum has, or any other issues
that have occurred. The carers are helpful, welcoming and accommodating to myself and the family when I visit Mum twice weekly. Mum has her hair washed and set on a weekly basis and cut as necessary. I am very pleased that Mum is happy at Dale Mount.

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Review from J M (Daughter of Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father took a while to settle as he is very independent and was adamant he didn’t need any care or assistance. As the months went by it was lovely to see that my dad had put on a little weight and I was starting to see a glimpse of his sense of humour. Dad has regular health care, hair cuts etc.
I asked him 'so what’s it been like here?' He said 'The carers are great they look after me very well. I can’t fault them. I can’t remember their names. The place is so clean. The food is lovely but I don’t eat much. I do like the pudding'. There has not been a problem getting in touch with staff if need be via phone or e-mail. All members of staff that I have been in contact with have gone above and beyond. So thank you.

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Review from Janice R (Wife of Resident) published on 16 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has advanced Alzheimer’s. He is looked after with care, consideration and sympathy. The staff are very friendly towards me when I visit and answer any questions I might have. I am always informed when a doctor is called to him and fully informed of any results. I am very happy with the
care he receives and would recommend Dale Mount to anyone looking for care for a loved one.

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Review from S H (Daughter of Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident in Dale Mount for just over one year. During this time, she has been in and out of hospital due to falls. The staff have always been quick to inform me of any situation regarding mum.
They are very caring and mum seems happy, mostly despite her dementia.
We all enjoyed a
lovely Christmas party. The home holds many successful events throughout the year.

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Review from K H (Son-in-law of Resident) published on 16 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother in law has only been a resident since November 2017 and within that period has had to spend some time in hospital so no long-term experience, however quite pleased so far. The staff have been friendly and helpful although we had had some issues with missing clothes, medical visits and establishing
mother in laws personal requirements such as hairdressing. However, I think these are now all resolved and perhaps we needed to be more patient and understand how the internal operations of the home were working. Sometimes things were reported but it appeared the response was slow.

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Review from A R (Great-Niece of Resident) published on 12 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My great aunt has settled in nicely and is happy and well looked after. The staff are all caring and cheerful, there is always a happy atmosphere and plenty of activities to keep the residents amused. They also have spa days, so the ladies always have lovely hair and nails.

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Review from D T R (Daughter of Resident) published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been here for just over a year and she seems very happy and content. The staff are very cheerful and helpful and genuinely care for the residents. We're always kept informed of any concerns and any changes in medication. Lovely mother's day afternoon tea and summer bbq with a live band and a
weekly activity programme. The location is rural but close to the A2. Mums room overlooks the garden which is always well kept and tidy. I would definitely recommend.

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Review from Marian R (Friend of Resident) published on 10 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A welcoming home, pleasant staff. Staff are always willing to go the extra mile for the residents, families and friends.

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Review from Ian C (Son of Resident) published on 21 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother lived in this home for almost six years and passed away recently. I can't recommend the home highly enough, the care is second to none. Staff were always friendly, helpful and informative but most importantly the care given to the residents is superb. In her last days, she was treated with
love, care and compassion and the efforts of the staff simply overwhelmed me.


Thanks to them, my mother has a comfortable and peaceful passing which was a great comfort to us. Again, I can't recommend this home highly enough.


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Current Review Score: 9.5 (9.462)

Overview of Review Score

The Review Score of 9.5 (9.462) out of 10 for Dale Mount is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.462 for Dale Mount is calculated as follows: ( (83 Excellents x 5) + (35 Goods x 4) + (8 Satisfactorys x 3) + (4 Poors x 2) + (2 Very Poors x 1) ) ÷ 132 Ratings = 4.462

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dale Mount is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 13 registered maximum number of service users is 2.6, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (5)

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Frequently Asked Questions about Dale Mount

What types of Care is Dale Mount registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Dale Mount provide?

Day Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Dale Mount have?

There are 9 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Dale Mount?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Dale Mount to the centre of Gravesend?

2.8 mile(s) as the crow flies, distance by road may be significantly further.