Dale Mount

Dale Road, Southfleet, Gravesend DA13 9NX
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9.5 31 Reviews
  • Dale Mount, Gravesend
Located in the rural setting of Southfleet Village, with its local shops and public houses, the home has extensive surrounding grounds providing a spacious setting. Within these grounds are secure gardens for service users and families to enjoy at any time.
Easily accessible is the A2 road London and Coast Bound which runs close by. Other nearby amenities are Ebbsfleet Station and Bluewater Shopping Centre.

Service users requiring Dementia care have their needs met within the home through a Person Centred Care approach. Dale Mount is a specialist care home for Dementia with a good reputation gained over the years.

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Care Provided by Dale Mount

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 13 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Kerry Johnson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (9)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2018

Funding & Fees Guide for Dale Mount

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,500 – £1,700
    • Self-Funded Residential Dementia Care £1,500 – £1,700
    • RESPITE Self-Funded Residential Care £1,500 – £1,700
    • RESPITE Self-Funded Residential Dementia Care £1,500 – £1,700
  • (these prices are only a guideline, please contact Dale Mount to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Dale Mount Reviews (31)

Total of 31, showing 21-31
9.5

Dale Mount has a Review Score of 9.5 (9.462) out of 10, based on 11 reviews in the last 2 years. Over all time Dale Mount has 31 reviews.

Overall Experience

  • 17
  • 13
  • 0
  • 1
  • 0

Date Published

31
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Review from John G (Son of Resident) published on 2 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is cared for, is always clean and well dressed. She is content and feels secure. She is always treated with dignity and respect by the carers. As there are so many carers, one carer sometimes is not in a position to inform me about details concerning my mum. Laundry items do get mixed up. However,
overall, I am pleased with the care provided by Dale Mount.


I am, though, not happy with the service provided by their head office. The telephone is never answered and I am lucky if my email is acknowledged. They have not explained why a certain sum of money has been debited.


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Review from Joan R (Daughter-in-law of Resident) published on 28 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the carers and staff very kind and caring to the residents and myself. The home is very comfortable and cosy.

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Review from Janet F (Friend of Resident) published on 22 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Myself and my husband visit our friend every week, she always looks clean, tidy and seems happy. The staff are always happy, cheerful and ready to help with any problems that my occur.
All the residents seem happy and if for any reason one is unhappy the staff always spend the time to sort them out
and resolve their problems.
Management are always on hand to help if we need it.
Overall we are very content with the care our friend is getting at Dale Mount.

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Review from J G (Nephew of Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Looked at eight care homes before Dale Mount.
Very pleased my aunt is here.
I have called in at different times of the day and the care and attention has always been excellent.

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Review from D G (Friend of Resident) published on 11 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my friend 3 or 4 times a week. The carers are very caring. My friend relies on them completely as he cannot walk (shuffle) without his walking frame. Nothing is too much trouble. Over 90% have dementia so they are very busy with them, but they always find the time to chat and check up on him
health wise.

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Review from A T (Son of Resident) published on 23 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming. No trouble to please if you ask them to do something.

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Review from C M (Son of Resident) published on 10 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy that mum is now safe and she seems happy at Dale Mount.

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Review from S M (Daughter-in-law of Resident) published on 10 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From what I have seen my mother in law is looked after and cared for very well. Staff are always available to answer our questions and I feel happy that she is in a safe environment, which gives peace of mind as we live quite a distance away. If any problems occur Dale Mount always phone us and keep
us up to date. Overall I am very pleased with Dale Mount.

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Review from S T (Stepdaughter of Resident) published on 1 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very caring home. Clean and fresh. Kind staff that are understanding. Like all homes more staff would make a difference. Laundry seems to go walk about with wrong clothes in wrong place. Very happy that my step father is well looked after.

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Review from Lynn K (Daughter-in-law of Resident) published on 17 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is a real home from home. It's like one big family.

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Review from Barbara M (Daughter of Resident) published on 12 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having to choose a Care Home for Mum was one of the hardest things I have had to do but became necessary when her dementia became too severe. Having visited other Homes in the area, I chose Dale Mount as it is relatively small and has a lovely "homely" feel to it. Mum shares a bedroom with another
resident but it is very large and she has more than enough space for her own things.


The lounge, dining room and bedroom are always very clean and fresh.


The most important thing though is that the lovely staff are always happy, kind and helpful. They not only care for their residents but truly care about them. Mum's dementia can make her feel agitated/anxious at times and the staff are very patient and spend time with her until she is calm again. They can anticipate Mum's needs as she is unable to communicate them for herself.


Due to her dementia, Mum is unable to say for herself - but I can tell that Mum is very fond of her carers and I am more than satisfied that she is safe and well looked after which is the most important thing to me.


I am truly grateful to the staff.


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Current Review Score: 9.5 (9.462)

Overview of Review Score

The Review Score of 9.5 (9.462) out of 10 for Dale Mount is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.462 for Dale Mount is calculated as follows: ( (83 Excellents x 5) + (35 Goods x 4) + (8 Satisfactorys x 3) + (4 Poors x 2) + (2 Very Poors x 1) ) ÷ 132 Ratings = 4.462

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dale Mount is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 13 registered maximum number of service users is 2.6, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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