Sholden Hall Residential Home

Sholden Hall Residential Home, London Road, Deal CT14 0AB
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9.7 25 Reviews
  • Sholden Hall Residential Home, Deal
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Care Provided by Sholden Hall Residential Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 27 Service Users
  • Privately Owned
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Good Shepherd Care Ltd
  • Person in charge
  • Tina Sanders (Manager)
  • Admission Criteria
    • KCC & Private funded
    • Ages 55+
  • Room Information
    • Single Rooms (17)
    • Couples/Companion Rooms (5)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2012
    • Number of floors: 2

Funding & Fees Guide for Sholden Hall Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,200
    • Self-Funded Residential Dementia Care £1,000 – £1,250
    • RESPITE Self-Funded Residential Care £1,000 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,300

  • Please contact the home for care home fees as they do vary.
    Hairdressing, newspapers, Podiatrist services, and toiletries are not included.
  • (these prices are only a guideline, please contact Sholden Hall Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Smoking not permitted
  • Stairlift
  • Wheelchair Access
  • Visiting

  • At present, family visits are unrestricted, with the exception of meal times, typically around 12:30 pm. In the event of COVID-19 cases, visitors are promptly notified. Restrictions may be applied, including limitations on the number of visitors per resident and potential age restrictions. All visitors are kindly requested to wear face masks and any necessary personal protective equipment (PPE). These measures are vital to safeguard the safety, well-being, and comfort of both residents and visitors


  • Parking

  • There is ample parking available at Sholden Hall.


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Sholden Hall Residential Home Reviews (25)

Total of 25, showing 1-20
9.7

Sholden Hall Residential Home has a Review Score of 9.7 (9.710) out of 10, based on 14 reviews in the last 2 years. Over all time Sholden Hall Residential Home has 25 reviews.

Overall Experience

  • 20
  • 4
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Date Published

25
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Review from Anthony B (Son of Resident) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum lived at this home for around 2 years until she passed recently. From what I've witnessed, the home is clean, the food is home-cooked and the care is excellent. All the staff seem to really care about the residents and seem to treat them like family. I can't rate the staff highly enough for the
sometimes very tough job they're doing. On the evening of my mum's passing, they had to deal with her before the funeral directors arrived then it's straight back to their other tasks, even if they have become emotionally attached, which I think some had in my mum's case. I would recommend this home. Well-managed and lovely, genuinely kind, caring staff. Thank you all for the care of my mum.

Reply from Tina Sanders, Registered Manager at Sholden Hall Residential Home

Thank you so much for your kind words. We're truly touched by your feedback. It's an honour to have cared for your mum, and we're grateful for the trust you placed in us. Our staff work hard to provide the best care, and it's reassuring to hear that their dedication and kindness made a difference. We're glad you felt your mum was treated like family. If you ever need anything, please don't hesitate to reach out. Our thoughts are with you and your family.


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Review from Alice P (Daughter-in-law of Resident) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law has been at Sholden Hall for nearly two years and has been safe and content at the home. She has been treated with dignity and we have good communication with the staff when visiting, and through phone calls and updates when there are any issues or decisions that need to be made. There
has been significant work done to the grounds of the facility, though the rooms are clean and tidy, they are looking a little tired, and would hope to see this upgrade extended to the inside. It's been great to bring my mother-in-law's furniture so that she can have the things that she is familiar with around her. Staff are friendly, always helpful, and always see lots of interaction with residents to help make them feel at home. When we visited, it really stood out to us that they showed my mother-in-law around the facility rather than us, which showed how they interact with their residents.

Reply from Tina Sanders, registered manager at Sholden Hall Residential Home

Thank you very much for your kind words. As you know we like to make sure we treat everybody as a part of our family whether it be residents or the families of our residents.


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Review from M K (Daughter of Resident) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, caring staff have helped my dad make the transition to life in Sholden Hall as he can no longer live at home due to worsening dementia. Family visits are encouraged, and we are always made to feel welcome. My dad seems happy and settled, which gives us peace of mind in a difficult situation.

Reply from Tina Sanders, Registered Manager at Sholden Hall Residential Home

Thank you so much for your kind words; it has been a pleasure welcoming Dad to our family.


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Review from Jenny M (Niece of Resident) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sholden Hall care home was so caring for our Aunt who was frail and had Alzheimer's being in care for respite. We called in regularly to see Aunty and the carers always made us feel welcome and quickly responded to her and our needs. They let us know very quickly if there was anything she needed. The
food was excellent. The care was excellent, the hairdresser came on a regular basis and there were plenty of activities which engaged her during her stay. The garden to the rear is lovely with benches, tables and chairs. The home is in the process of redecoration which I think will be completed soon. All the staff were fantastic with her and we would like to thank them for their loving care.

Reply from Tina Sanders, Registered Manager at Sholden Hall Residential Home

Thank you for your kind words. As the registered manager of Sholden Hall, I'm delighted to hear your Aunt's stay was positive for both her and your family. We strive to create a welcoming environment, and I'm glad our team made you feel supported and kept you informed throughout. It's wonderful to know she enjoyed the meals, activities and the garden and that our staff were attentive to her needs. Your recognition of their efforts means a lot and I'll pass on your thanks. We're here if you need anything in the future.


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Review from Matthew B (Son of Resident) published on 14 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I pop in each Sunday to visit my parents. My parents have been here at least 2 years now and Sholden Hall has always made steps to make steady improvements in every aspect of care.
As Mum has deteriorated, the care plan is updated, the manager keeps in touch on a regular basis and the staff are always
working to make sure that my parents are well cared for.
There is a mix of male and female staff here, which suits my father, as he prefers to deal with Men when it comes to care.
I always know that Mum and Dad are safe and well here.

Reply from Tina Sanders, registered manager at Sholden Hall Residential Home

Thank you for your very kind words; it was very welcoming to read your review. We do our utmost to provide all the care for all our residents to maintain their privacy, dignity and respect.


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Review from L R (Niece of Resident) published on 5 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is excellent for the needs of my uncle. He has advanced Alzheimer's, and the care provided here cannot be faulted. They keep him safe; the carers attend to his needs 24 hours a day. Everyone is kind, friendly and very caring all the time.

Reply from Tina Sanders, Registered Manager at Sholden Hall Residential Home

Thank you so much for your kind words and for taking the time to share your experience. We are honoured to provide care for your uncle and are glad to hear that our team has met your expectations. Our staff is dedicated to ensuring the well-being and comfort of all our residents, especially those with advanced care needs. It's wonderful to know that our efforts are making a positive difference. If there's anything else we can do to support your uncle or your family, please don't hesitate to let us know.


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Review from Marlene B (Daughter of Resident) published on 27 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was concerned about my mother's move into full-time care. Mum has a form of dementia and the isolation of her previous living situation was causing mental health issues. In spite of her small size and demeanour, my mother has always been a strong woman and very independently minded. The staff's balanced
approach between care and autonomy has been truly impressive. Within weeks, my mother's anxiety and paranoia had decreased significantly, allowing for normal conversations again. The presence of gardens, reminiscent of Mum’s country walks and love for nature, adds to its appeal. Mum always tells me how nice and warm her room is and that the meals are nice. Sholden Hall ticks all the important boxes for us - quality care, appropriate care, good meals, effective heating, and a tranquil garden. My mother's only lament is the absence of pets, though watching the garden squirrels provides some solace.

Reply from Tina Sanders, Registered Manager at Sholden Hall Residential Home

Thank you for the review. We're glad to hear that your concerns about your mother's move into full-time care were alleviated at Sholden Hall. It's heartening to know that the staff's balanced approach between care and autonomy had a positive impact on her well-being, reducing anxiety and paranoia. The presence of gardens resonating with your mother's love for nature is appreciated and we're pleased to hear about her positive experiences regarding the room comfort and meals. We take pride in meeting important aspects such as quality care, appropriate assistance, good meals, effective heating, and maintaining a tranquil garden. We understand her desire for pets and are grateful for her understanding.


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Review from Jerry S (Son of Resident) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not speak highly enough about the manager and her team at Sholden Hall.
In the time my mother was with them they were very professional, caring and attentive to her needs. On a couple of occasions, my mother went into hospital and on her return the team helped rehabilitate her.
The staff here
are very friendly and caring just like part of the family.

Reply from Tina Sanders, Registered Manager at Sholden Hall Residential Home

Your kind words mean a lot to us. We're genuinely touched by your appreciation for the care and support provided to your mother during her time at Sholden Hall. It's always our utmost priority to ensure every resident feels like part of our extended family, receiving not just professional care but also warmth and compassion. We're grateful for the opportunity to have been there for your mother, and please know that your feedback inspires us to continue delivering the highest standard of care to all our residents. Thank you for entrusting us with your mother's well-being. Thanks, Tina Sanders


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Review from L S (Niece of Resident) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been in Sholden Hall for just a fortnight now and she seems to have settled very well. The staff are very friendly, supportive and helpful. She is very well-looked after and enjoying her stay at Sholden Hall.

Reply from Tina Sanders, Manager at Sholden Hall Residential Home

Thank you for your positive review. We're thrilled to hear that your aunt has settled in well and is enjoying her time at Sholden Hall. Our staff are dedicated to providing a supportive and friendly environment, and we're committed to ensuring she receives the best care possible. If there's anything else we can do, please let us know. Your feedback is greatly appreciated.


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Review from R H (Friend of Resident) published on 2 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always cheerful, and very helpful and are always attentive to the resident's needs, they have regular entertainment to occupy the residents too. They do regular quizzes and bingo, my friend is very happy here!

Reply from Tina Sanders, Acting Manager at Sholden Hall Residential Home

It's wonderful to hear that the staff are cheerful, helpful, and attentive to the residents' needs. Regular entertainment like quizzes and bingo must be enjoyable for the residents. I'm glad your friend is happy in such a supportive environment!


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Review from Ian D (Son of Resident) published on 13 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff.
Lovely place.
My mother's very happy here.
I know she’s in safe hands.
She’s been here for two years, and she’s put weight on and is very happy.
I visit here often, and she’s always very well.

Reply from Shirley Oxley, Manager at Sholden Hall Residential Home

Thank you for your very kind words; it was very welcoming to read your review. We do our utmost to provide all the care for all our residents to maintain their privacy, dignity and respect.


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Review from Amie G (Granddaughter of Resident) published on 2 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear nan has been within Sholden Hall for just under a year now. Each time I visit her, I am overwhelmed by how well she is doing. Staff are very hands-on, and seeing them engage and adapt to each resident's best interests is so good to see.
She always appears happy, and if I require any information
regarding my nan's welfare, it's answered without hesitation and always to hand.
On my last visit, I was able to talk with the registered manager, who is the service provider also, and she really is hands-on! By this, I mean I watched her interaction with residents and staff; she was approached about obtaining some items and, without hesitation, replied; they will be sought. Also, you can see different changes each time I visit and all for the good.
Thank you all at Sheldon Hall.

Reply from stella Mary Georgy, Provider at Sholden Hall Residential Home

I'm glad to hear your nan is doing well at Sholden Hall. The staff's hands-on approach and their ability to meet residents' needs is impressive. The registered manager's involvement and responsiveness are also commendable. It's great to see positive changes with each visit. Thank you to the team at Sholden Hall for their excellent care.


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Review from E C (Daughter-in-law of Resident) published on 20 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Under the new owner, things seem very different. There is a warm and relaxed atmosphere. There has been much renovation to the building itself, which has improved the overall aesthetics of the home.
The staff are attentive and respectful towards the residents and are particularly good with my in-laws.
My father-in-law says that the food is better. My mother-in-law has improved greatly in mood and general demeanour since being at the home; for this, my partner and I are extremely grateful.
There is an overall good vibe throughout the home. I would not hesitate to recommend Sholden Hall for its excellent service.

Reply from Shirley Oxley, Manager at Sholden Hall Residential Home

Thank you for your very kind words; it was very welcoming to read your review. We do our utmost to provide all the care for all our residents to maintain their privacy, dignity and respect. I and the new provider appreciate all the kind words mentioned.


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Review from P B (Sister of Resident) published on 28 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We find that the home manager and all the staff at Sholden Hall are friendly and helpful. Our relative, who is now at Sholden Hall on a long-term basis, is well cared for. It was not long before the staff understood her needs. She settled down well into the home routine. She enjoys the garden and watching
the birds and squirrels. She also enjoys all of the activities organised by the staff, particularly the singing sessions.
We live quite a distance away from the home and are not able to visit as much as we wish. Therefore, we are most grateful that our relative is being well looked after in a caring environment.

Reply from Shirley Oxley, Manager at Sholden Hall Residential Home

Thank you very much for your review, and we will continue to care for your sister with dignity and respect.


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Review from Brian C (Nephew of Resident) published on 20 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has cared for my aunt for over a year now, and I am very pleased with the care she has received. She is very happy there, and if there are any medical issues, the staff respond as appropriate. The atmosphere, whenever I have visited, is very positive, and the staff are caring and attentive.

Reply from Shirley Oxley, Manager at Sholden Hall Residential Home

Thank you for your very kind words; it was very welcoming to read your review. We do our utmost to provide all the care for all our residents to maintain their privacy, dignity and respect. I and the new provider appreciate all the kind words mentioned.


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Review from Terry M (Friend of Resident) published on 23 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend has been taken care of at Sholden Hall for the past four months. Whenever I've visited, I have found the staff both knowledgeable and approachable. The decor in some parts of the home is outdated, but the current owners are updating it. The staff interact well with the service users. As for
the food, varied choices are given, and alternatives are always offered.

Reply from stella Mary Georgy, Registered Manager at Sholden Hall Residential Home

Thanks for the positive feedback, Terry. Thank you for recognising our efforts and hard work within the home.


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Review from S F (Daughter of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mum was at Sholden Hall. In my opinion, was neglected, she had Alzheimer's and managed to get out of the home twice! The first time they never even knew she was missing even though a member of the public rang to ask them.
Poor facilities, poor decoration, poor food, uncaring staff, the list goes
on.

Reply from Shirley Oxley, Manager at Sholden Hall Residential Home

Action was taken by the manager and the previous provider to ensure that all the residents were safe. It was an unfortunate incident that happened and now we have new providers that are changing all the working environment and positive results evidenced by the feedback of families, external agencies, and stakeholders. Most of the decorations are completed, staff are approachable, kind and caring from the feedback received from families. Residents always have a choice of food and drinks and can have this whenever they want it.
This resident was cared for continuously according to her needs and the family contacted the home twice daily for updates.


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Review from Sarah B (Granddaughter of Resident) published on 21 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We feel very fortunate to have found Sholden Hall. My grandmother has been at Sholden for nearly a year now. All of the staff are kind, caring and calm. Of course, they have been working under much more difficult circumstances over the last 2-years, but this does but show, though they must all be exhausted.
Visiting has always been easy to arrange, and every resident seems happy and content. Sholden feels like a family home rather than a care home and always looks and smells fresh and clean. My grandmother is very happy and content; initially, I know she was difficult to settle because of her dementia, but all the staff coped admirably and ensured as little disruption and distress to her as possible. Communication is excellent, whether via phone or email.

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Review from Patrick S (Respite Resident) published on 16 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have come into Sholden Hall for respite. In the past few years I have spent time in fair few homes and I can honestly say that Sholden Hall is the very best by a country mile, the staff can't do enough for you and they are so pleasant and kind working sometimes in difficult circumstances. I would
recommend Sholden Hall to anyone who has sometimes had to make the difficult decision to put their loved ones into care I can assure you they will be well looked after here. I immediately felt comfortable and at ease and at home

Reply from Shirley Oxley, Manager at Sholden Hall Residential Home

Thank you for your review. Management and staff are very overwhelmed with your kind words. It is such a pleasure to look after you and that you feel very much at home.


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Review from Heather J (Daughter of Resident) published on 16 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the lovely staff at Sholden Hall for the caring and compassionate way that they are looking after my mum. Mum is in safe hands, and I can tell when I see Mum, she is content, bless her. Big thank you to you all; you all work so hard.

Reply from Shirley Oxley, Manager at Sholden Hall Residential Home

Thank you very much for the kind words. It is a pleasure to look after your mum, and she will always be treated with dignity and respect.


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Current Review Score: 9.7 (9.710)

Overview of Review Score

The Review Score of 9.7 (9.710) out of 10 for Sholden Hall Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.710 for Sholden Hall Residential Home is calculated as follows: ( (115 Excellents x 5) + (35 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 155 Ratings = 4.71

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sholden Hall Residential Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 May 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Sholden Hall Residential Home

What types of Care is Sholden Hall Residential Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Sholden Hall Residential Home provide?

Palliative Care, Day Care & Own GP if required are other types of care provided.

How many Rooms does Sholden Hall Residential Home have?

There are 17 Single Rooms and 5 Couples/Companion Rooms.

What are the Facilities & Services at Sholden Hall Residential Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access & Gardens are some of the Facilities & Services.

How far is Sholden Hall Residential Home to the centre of Deal?

1.3 mile(s) as the crow flies, distance by road may be significantly further.