Sonya Lodge Residential Care Centre

10 High Road, Wilmington, Dartford DA2 7EG
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9.9 75 Reviews
  • Sonya Lodge Residential Care Centre, Dartford
Located in the quiet Kentish village of Wilmington, Sonya Lodge Residential Care Centre is a residential home, providing specialist care for elderly people who have been diagnosed with dementia. The Home has a warm and welcoming atmosphere and enjoys secure, private accommodation with modern amenities. They pride themselves on having an excellent care team, highly trained to care for residents with respect, patience and compassion.

Sonya Lodge has a capacity of up to 37 residents, with single room accommodation. The majority of bedrooms have ensuite facilities. The Home has five comfortable lounges, one of which opens onto a peaceful garden with flowerbeds and outdoor seating; Another doubles up as a movie-screening room.

Other amenities include a spacious dining area, an old-fashioned shop selling treats and toiletries, an onsite hair salon and a ‘Forget Me Not’ café in the garden.?

Socialising is a key part of daily life at Sonya Lodge and there is always plenty going on, including visits from entertainers, group sing-a-longs and summer BBQs. They also arrange regular trips out to local garden centres and places of interest.

One of the first care providers to champion the importance of nutrition for the elderly and those with Dementia, Nellsar employ a Nutrition & Wellness Manager for their Homes. Sonya Lodge acknowledges that nutrition and hydration are an integral part of good health and well-being, delivering well-balanced, nutritious meals and snacks to residents every day.

Sonya Lodge also benefits from a Well-Being Team of fully-qualified holistic therapists who use nurturing touch, complementary therapies and relaxing treatments to improve residents’ quality of life and sense of well-being.

Employing high-tech care planning technology, Sonya Lodge care staff use the ®Nourish system, spending less time on paperwork and more time caring for their residents.

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Care Provided by Sonya Lodge Residential Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 37 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • John Hudson-Beddows (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (29)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 3

Funding & Fees Guide for Sonya Lodge Residential Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,300
    • Self-Funded Residential Dementia Care £1,300 – £1,450
    • RESPITE Self-Funded Residential Care £1,100 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,450

  • Excluded in fees: Hairdressing, Chiropodist, Newspapers, Toiletries and Clothing.
  • (these prices are only a guideline, please contact Sonya Lodge Residential Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home maintain an open-hours visiting policy, which means relatives and friends are welcome to drop by and see loved ones at any time. Families are always welcome to join relatives for afternoon tea or lunch.


Sonya Lodge Residential Care Centre Reviews (75)

Total of 75, showing 21-40
9.9

Sonya Lodge Residential Care Centre has a Review Score of 9.9 (9.867) out of 10, based on 12 reviews in the last 2 years. Over all time Sonya Lodge Residential Care Centre has 75 reviews.

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Review from Judith R (Daughter of Resident) published on 18 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers appear to be very attentive and are always available on the phone. They have a good rapport with my dad. We are looking forward to seeing him in the garden now that Covid is not so much of an issue and the weather is improving. He appears to be very content.

Reply from Jacqui Shuttleworth, Operations & Compliance Manager at Sonya Lodge Residential Care Centre

Thank you so much for taking the time to give the team these positive comments. I am pleased that your experience and that of your fathers is a good one and that you feel the team have connected well with him. We are all so happy that more visiting will be taking place in the future and look forward to welcoming you within the home more often going forward.
With very best regards.


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Review from R T (Son of Resident) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is being well looked after.
The staff are brilliant.
Thank you.

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Review from Claire S (Daughter of Resident) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After years of being cared for by our Dad, Mum was eventually transferred to Sonya Lodge in November 2020. Although this was a very distressing time for us, whilst also having to deal with Covid-19 and the strict rules, all the staff at Sonya Lodge were fantastic. They settled Mum in with lots of care
and attention. Since day one, nothing has been too much bother for them. They treat our Mum with love, affection and respect. There is always a lovely atmosphere in the home, and we cannot fault it in any way. Thank you.

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Review from S H (Daughter of Resident) published on 31 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They need to put my mum's socks on and wrap her up warm and put on a bra for her and clean her teeth.

Reply from Jacqui Shuttleworth, Operations & Compliance Manager at Sonya Lodge Residential Care Centre

Thank you for taking the time to write this review for our service. I see that there is much that you find to be to a high standard in the home, such as the cleanliness, value for money, safety, meal and snack provision and activities, and I am very pleased that you feel this way. I do note your comments on the care/support you feel your Mum receives. I am sorry you feel this way, and I know the manager will want to look into these issues and seek to make improvements for the future. The manager of this home is always happy to speak with relatives and work with them to ensure the care for our residents is the very best it can be. I feel confident you will soon note improvements in the care and support for your dear Mum. With very kind regards.


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Review from Mark P (Son of Resident) published on 18 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Sonya Lodge are amazing. They make Mums time at the home the best it can be. They all take time to know her, and every time we visit or call, we are always treated with respect and care. Staff turnover is very low, and that is important to us, and I'm sure the residents. There are always
plenty of activities and events, which offer stimulation and excitement. Communication between the home and ourselves is excellent - the fact they will share information and provide pictures really means a lot. We can't thank you enough for making Mum's time at the home the best we could have wished for.

Reply from Gillian Dixon, Operations & Compliance Manager at Sonya Lodge Residential Care Centre

Wow, thank you so much for this positive review; we are chuffed to read the amazing comments. All the staff at Sonya Lodge team are indeed totally committed to providing a quality service for their residents and fully understand how important families are in that process. So we thank you too for helping us to do our jobs so well, and for the time you have taken to provide the feedback - it will be shared with the staff team, and I know they will be thrilled to hear it. Thank you.


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Review from Ian G (Son of Resident) published on 18 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is clean and well presented when I visit, and she seems very content. There are occasional episodes, but they are sadly related to her deteriorating condition. The staff are always attentive and smiling, which must help Mum to settle. I would recommend Sonya unreservedly if you need a good home
for care.

Reply from Gillian Dixon, Operations & Compliance Manager at Sonya Lodge Residential Care Centre

Thank you for taking the time to provide this positive review of Sonya Lodge, and we are pleased that you would unreservedly recommend the home. We will be sure to share your comments with the staff team, who will be pleased to hear they are doing a good job. Thank you.


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Review from S R (Daughter of Resident) published on 29 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All members of management and staff are professional and welcoming to relatives, ensuring Government Covid testing is followed whilst maintaining residents welfare and wellbeing is a priority. Varied visiting arrangements are offered to relatives, either in person, phone calls or FaceTime. Any issues
are notified to relatives as well as doctors diagnosis, conditions requiring a prescription and arranging emergency services. I would like to thank all staff and management for the personal, loving care given to Mum.

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Review from Jean B (Wife of Resident) published on 16 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is well-loved and looked after. Unfortunately, he had two very bad falls in the first few months of his arrival but has been well cared for, and when possible, the carers are very vigilant. Unfortunately, he no longer recognises me nor his children, which I find very upsetting, but it shows
he is content and certainly does not want to come home with us. He is our darling, and the staff recognise this!

Reply from Gillian Dixon, Senior Manager at Sonya Lodge Residential Care Centre

Thank you so much for taking the time to write the review. We do understand how difficult and painful it is having to allow others to provide the necessary care for the people you love and cherish most in life, it is heartbreaking. This is something that as a team we keep in the forefront of our minds at all times when providing his care - remembering at all times what he would want from us but also understanding how you as a family feel too. We are pleased that your husband is settled and content - that really is a blessing and makes the situation much easier all around, especially for him. As you said, he is your Darling, and he always will be, but if you feel upset at any time, please don't hesitate to come and talk to us, we have good Listening ears - but thank you for your lovely review.


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Review from Sue M (Daughter of Resident) published on 25 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Due to government Covid regulation measures, my opportunities to visit my mum have been scarcely restricted since the pandemic. During this time, management has changed. I am also not aware of any other care staff changes, so my review is necessarily based on previous interaction when I freely visited
the home two or three times weekly. Any contact I have has before or since this time has always been professional, caring and efficient.

Reply from Gillian Dixon, Operations & Compliance Manager at Sonya Lodge Residential Care Centre

Thank you so much for this positive review and for your patience during this trying time. We really do understand how difficult this has been for you and your resident, and we have been amazed at the positive and encouraging support the home has received from families and friends. The residents and staff are so looking forward to welcoming you back into the home, and we are doing all we can to make this a safe and enjoyable experience as soon as safely possible.


The previous manager of many years has taken well-earned retirement, and our new manager in post is called Ami. Ami has been on post for six months and comes to us comes with a wealth of experience in home management, especially in Dementia Care Services. Normally when we have a new home manager in post, we would have a meet and greet welcome party, but due to Covid, this has not been possible, pleased be assured that as soon as we can we will.


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Review from Sandra P (Daughter of Resident) published on 25 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The level of communication has improved over the recent few months. The care and professionalism have been outstanding during these very trying months. The staff have played a particular role in keeping my mum safe and secure and should be highly recommended. I cannot thank all the staff enough for
the ongoing support and care of not just the residents but the families of the residents too.

Reply from Gillian Dixon, Operations & Compliance Manager at Sonya Lodge Residential Care Centre

Thank you so much for this very positive review; the management and staff do their utmost to ensure that residents and families are fully satisfied with the level of service provided. We are pleased that we have managed this for you and your resident during these difficult times, but have to say, we have received such wonderful support and encouragement from the families and friends, and we could not have done it without you. We have a wonderful staff team and a lovely house of residents, and we have just had to concentrate on making it as much fun as we can for all. Thank you so much.


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Review from C T (Daughter of Resident) published on 12 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is very difficult to give an accurate review at this time, as I have not had direct access to the home in the past year. I do, however, think that the staff are doing their very best at what is a most difficult time. My mother appears to be very happy there, and this is what is important to me.

Reply from Jacqui Shuttleworth, Operations & Compliance Manager at Sonya Lodge Residential Care Centre

Thank you for giving this positive review for the home and the team. You are right in stating this has been a very difficult year, and especially so for families and friends of the people we care for. I am really pleased you feel your Mum is happy in the home, and we are looking forward to the time when we can invite visitors back in to spend quality time with their loved ones. With very best wishes and warmest thanks.


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Review from John R (Husband of Resident) published on 21 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff very helpful, always know where she is. Great care was taken during COVID-19, well done. My visits upset her as no contact can be made and she does not understand why.

Reply from Gillian Dixon, Operations & Compliance Manager at Sonya Lodge Residential Care Centre

Thank you so much, we really do appreciate how hard this has been for you and other families at the best of times. COVID 19 has made it so much harder for everyone. We thank you for taking the time to write this review for us. Stay safe and thank you.


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Review from Linda E (Daughter of Resident) published on 21 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I are over the moon with the care and the home for our Mother. The staff are in constant touch with us with all of Mum's needs, health and happiness. They are extremely caring and professional as are all of the employees at Sonya Lodge. I can't recommend it higher it's amazing. Well done
everyone and thank you.

Reply from Gillian Dixon, Operations & Compliance Manager at Sonya Lodge Residential Care Centre

Thank you for taking the time to write such a positive review, it really makes a difference to the staff and gives their morale a little lift at this difficult time. We are pleased to know that we are providing a quality service that meets your family's expectations - thank you for your high recommendation.


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Review from Peter S (Brother of Resident) published on 21 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Sonya Lodge is home from home for my brother. It does what it states (care). it has given me complete peace of mind that my brother receives 100% care. Also the C19 virus protection, first-class care.

Reply from Gillian Dixon, Operations & Compliance Manager at Sonya Lodge Residential Care Centre

Thank you for your kind comments, we really appreciate the feedback. We do our best to keep our residents safe and happy, it isn't always easy at this time and it is a constant worry - we all look forward to the time when we can get back to normal but until then - we plod on doing what we do and continue to give peace of mind where we can. We are pleased that you feel Sonya Lodge is homely, it does have a lovely family feel about it. Thank you for taking the time to write the review.


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Review from Jane F (Daughter of Resident) published on 11 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum only moved to Sonya Lodge 5 weeks ago so due to Covid19 I have not seen inside the home or her room other than in photos. However, all the staff have been very welcoming, informative and helpful, from our initial request for residency and onwards. They were very kind and thoughtful during her
transfer from my mum's previous home which could have otherwise been traumatic due again to the necessary limitations incurred by COVID. I have been able to visit my mum in a lovely cheerful tea room in the garden and she seems very well and well cared for. Our whole family are impressed by the WhatsApp video link so we are sending photos and family videos and also receiving back photos of my mum - such a lovely idea and beats writing letters!!
So far my impressions are all good.

Reply from Gillian Dixon, Operations & Compliance Manager at Sonya Lodge Residential Care Centre

Thank you Jane for the wonderful feedback, we are so pleased that you are happy with the services we are providing in this difficult time. We so look forward to the time when we can invite our families into the home and get to know our newer families better. In the meantime, we will continue to do our best to support our residents and families the best we can. We do sincerely appreciate your feedback. Thank you.


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Review from Irene W (Niece of Resident) published on 5 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care that the staff of Sonya give to my aunt. They listen to what you have to say, are very understanding and helpful and nothing is too much trouble, I know that my aunt is being well looked after and cared for.
Thank you.

Reply from Gillian Dixon, Operations & Compliance Manager at Sonya Lodge Residential Care Centre

Thank you very much for taking the time to send the review regarding your aunt's positive experience of care at Sonya Lodge. We try so hard to ensure our residents are well cared for and hope they know they are loved like our own extended family. We try to provide the high level of care that we would want for our own families. The staff team there are a kind and caring bunch of people who all go over and above in their duties - to get such positives reassures us that we are getting it right - thank you so much.


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Review from Yvonne S (Niece of Resident) published on 28 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt had a fall, fracturing her pelvis in 2-places. The manager was able to change her bedroom to one nearer the lounge and dining room ready for her return after a few days in the hospital to ease her mobility. She was very disorientated, confused and distrustful of the carers on her return but
they were wonderful with her, very kind and gentle. Nothing was too much trouble for them to help settle her back into her normal life in Sonya Lodge. My aunt can be very blunt and stubborn at times, but they never take any notice of it. The care and compassion shown not only to her but me as well at what was a difficult time are second to none.

Reply from Gillian Dixon, Operations & Compliance Manager at Sonya Lodge Residential Care Centre

Dear Yvonne
Thank you so much for your positive feedback. I am so pleased that both you and your aunt are satisfied with the service provided.
At Nellsar we are extremely proud of what we do and your feedback is very welcome. and spurs us on! We are especially proud of the Sonya Lodge team, they are a truly amazing and dedicated bunch of people and the home is well managed with a home from home feel.
Thank you for taking the time to write this review. it is appreciated by us all.


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Review from Jackie A (Daughter of Resident) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is by far the most loving, kind, generous, caring one I have ever seen. Staff are very professional and helpful. I am the daughter of a resident and absolutely love visiting him, he is treated with kindness and dignity always. The home is so spotless I cannot wish for my father to be
in any other place. I am so grateful.

Reply from Kirstie Newell, Marketing at Sonya Lodge Residential Care Centre

Dear Jackie, thank you for your lovely review of Sonya Lodge. We kindly welcome all feedback, as it is invaluable to us in supporting our Continuous Improvement Programme. We really appreciate you taking the time to share your experience with us and are delighted that you and your father are so happy with the Home.


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Review from Helen J (Daughter of Resident) published on 30 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Sonya Lodge just over 2 years, is truly happy and very much regards it as being her home, which confirms our decision that Sonya Lodge was the right choice.
Exceptional care is taken over Mum's dietary requirements and the truly professional care given by the staff as she can be very
irritable at times.


I would like to give a very big thank you to ALL staff who work extremely hard to make it such a happy home, it is extremely hard work to keep such high standards.


THANK YOU.


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Review from Mark G (Son of Resident) published on 28 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At a very fraught and distressful time of her life, my Mother was lucky to gain a new family in Sonya Lodge. The Manager and her team all welcomed her so warmly and were really friendly from the moment she arrived, helping her to settle in quickly. The staff are really kind and patient and they really
look after her. The entertainment and several trips out every week keep her very busy. She has found it very easy to make new friends. She enjoys the food, which is varied and plentiful (we had to buy larger clothes she is eating so much better!) I saw several depressing homes but on my first visit to Sonya Lodge to view I could feel immediately how comfortable, homely and relaxed it was. I am extremely happy with the care that Sonya Lodge provides and I am so grateful that my Mother is safe, happy and well looked after. In my opinion, it is by far one of the best in the area and the most perfect suit for my Mother. I couldn't ask for more, I highly recommend Sonya Lodge.

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Current Review Score: 9.9 (9.867)

Overview of Review Score

The Review Score of 9.9 (9.867) out of 10 for Sonya Lodge Residential Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.867 for Sonya Lodge Residential Care Centre is calculated as follows: ( (124 Excellents x 5) + (19 Goods x 4) ) ÷ 143 Ratings = 4.867

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sonya Lodge Residential Care Centre is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (2)

John

John Hudson-Beddows

Job Title: Home Manager

Joined: 2022

John joined Nellsar as a Home Manager in February 2022. Having previously managed a medium-sized Nursing Home, John first began his care career as a Care Assistant, progressing into management over time. John’s previous role as a Metropolitan Police Officer translates to great leadership and communication skills with the Home, with a passion for Dementia care and making people feel safe. John leads a very strong, friendly, and reliable team, and together they ensure residents feel happy and content every day. As a Manager, John is caring and calm; he runs an open-door policy and enjoys empowering his team with support and professional development.


Amanda

Amanda Jones

Job Title: Business Support Officer

Joined: 2014

"When I first joined ‘The Family of Nellsar’ in March 2014, little did I know how much satisfaction I would receive daily working in a care home for people living with Dementia. It was a very personal decision choosing to work within care. After losing my husband to cancer and receiving so much support from Macmillan I wanted to give something back to the community and here I am some few years later loving the role I am in. I had very little understanding of Dementia and was thrown in the deep end from the on set and soon found that all what was needed was time, patience, and a calming voice of reassurance along with a smile.


My role initially was a little part time role of 16 hours per week – a dream position working four hours per day, four days a week. At the interview I clearly remember asking what the job expectations would be and the response was, "It is a brand-new role that has been created and it involves a little bit of typing, filing, and answering the telephone." Little did I know what the role really involved! With an increasing workload, within a year, Nellsar saw the need to increase this position and I was asked to work full time. My role as Business Support Officer entails many aspects of administration working very closely with both the Home Manager and Deputy Manager and all my colleagues.


There have been many changes and development within the group over the years – improved training and learning being offered to all personnel, improved technology and a huge amount of support being provided from my peers and colleagues, to name a few. I am still learning daily and every day here at Sonya Lodge is different. We are one big Nellsar family unit.


The team at Sonya Lodge are all amazing and working together is a crucial and integral part of the smooth running of the Home and care provided for our residents and colleagues. Working at Sonya Lodge is a privilege – after all, this Home belongs to our lovely residents first and foremost and their care is our absolute priority.


I thoroughly enjoy meeting our residents' family members and loved ones, and building a good rapport. I believe it is important to be honest, always, and to have a listening ear too, as this is probably one of the toughest decisions a family will ever make – finding a suitable Home for the care of their loved one.


For anyone that knows me well here at Sonya Lodge and Nellsar, I am lucky enough to bring my dog into work daily. Roxi is a valued member of the team here and our residents adore her. For me, having this opportunity to go to work with my best friend Roxi is simply awesome. Roxi brings smiles daily with her unconditional love."