Sonya Lodge Residential Care Centre

10 High Road, Wilmington, Dartford DA2 7EG
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9.9 75 Reviews
  • Sonya Lodge Residential Care Centre, Dartford
Located in the quiet Kentish village of Wilmington, Sonya Lodge Residential Care Centre is a residential home, providing specialist care for elderly people who have been diagnosed with dementia. The Home has a warm and welcoming atmosphere and enjoys secure, private accommodation with modern amenities. They pride themselves on having an excellent care team, highly trained to care for residents with respect, patience and compassion.

Sonya Lodge has a capacity of up to 37 residents, with single room accommodation. The majority of bedrooms have ensuite facilities. The Home has five comfortable lounges, one of which opens onto a peaceful garden with flowerbeds and outdoor seating; Another doubles up as a movie-screening room.

Other amenities include a spacious dining area, an old-fashioned shop selling treats and toiletries, an onsite hair salon and a ‘Forget Me Not’ café in the garden.?

Socialising is a key part of daily life at Sonya Lodge and there is always plenty going on, including visits from entertainers, group sing-a-longs and summer BBQs. They also arrange regular trips out to local garden centres and places of interest.

One of the first care providers to champion the importance of nutrition for the elderly and those with Dementia, Nellsar employ a Nutrition & Wellness Manager for their Homes. Sonya Lodge acknowledges that nutrition and hydration are an integral part of good health and well-being, delivering well-balanced, nutritious meals and snacks to residents every day.

Sonya Lodge also benefits from a Well-Being Team of fully-qualified holistic therapists who use nurturing touch, complementary therapies and relaxing treatments to improve residents’ quality of life and sense of well-being.

Employing high-tech care planning technology, Sonya Lodge care staff use the ®Nourish system, spending less time on paperwork and more time caring for their residents.

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Care Provided by Sonya Lodge Residential Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 37 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • John Hudson-Beddows (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (29)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 3

Funding & Fees Guide for Sonya Lodge Residential Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,300
    • Self-Funded Residential Dementia Care £1,300 – £1,450
    • RESPITE Self-Funded Residential Care £1,100 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,450

  • Excluded in fees: Hairdressing, Chiropodist, Newspapers, Toiletries and Clothing.
  • (these prices are only a guideline, please contact Sonya Lodge Residential Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home maintain an open-hours visiting policy, which means relatives and friends are welcome to drop by and see loved ones at any time. Families are always welcome to join relatives for afternoon tea or lunch.


Sonya Lodge Residential Care Centre Reviews (75)

Total of 75, showing 41-60
9.9

Sonya Lodge Residential Care Centre has a Review Score of 9.9 (9.867) out of 10, based on 12 reviews in the last 2 years. Over all time Sonya Lodge Residential Care Centre has 75 reviews.

Overall Experience

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Review from Clare R (Daughter of Resident) published on 21 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Sonya Lodge last summer n 2018 and has settled well. Staff are lovely and really care about the residents. Management are also lovely, they are always happy to listen to any concerns you may have and deal with any issues promptly. I am very happy with the care they provide and believe
my father is safe and well looked after. The home has a welcoming, homely feel and after visiting many homes, this is by far one of the best available in north Kent. I would highly recommend this care home.

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Review from Robert W (Son of Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Sonya Lodge is helpful and caring to my mother and extremely informative to me.

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Review from Sandy P (Daughter of Resident) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At a most distressing time for mum, we visited Sonya Lodge and were thrilled at the welcome we received from the manager and her staff. This was followed by a home visit to meet mum. The manager was extremely caring but professional in how she dealt with mum. It felt in no doubt that Sonya Lodge was
the right place for mum. I am extremely happy with the wonderful care they give to mum and the whole family approach they have to all the family of the residents. Absolutely home from home.

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Review from Celina T (Daughter of Resident) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum went to Sonya Lodge at the beginning of the year. It has been lovely to see her settled and happy in her new environment. This is wholly due to the care and kindness of the management and all the carers and even the kitchen and cleaning staff. She is treated as an individual, always referred to
by name and her individual needs and preferences are catered for. When mum has required a doctor to visitor or ambulance to take her to hospital the carers have been prompt in taking action and updating me.

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Review from Margaret T (Wife of Resident) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband's short stay at Sonya Lodge was peace of mind for myself. Knowing that he was being well looked after by all the staff.
Unfortunately, he fell and broke his hip and died in October.

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Review from Paul H (Partner of Resident) published on 25 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful, caring staff in a relaxed environment.

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Review from G A (Son of Resident) published on 10 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff and care received is very good, however, I have not received a response regarding fees from the management.
The entrance is not fit for purpose and thought should be given to making this more user-friendly.

Reply from Ellie Rutherford, Recruitment at Sonya Lodge Residential Care Centre

Thank you for taking the time to review the overall care received by your loved one at Sonya Lodge Care Centre.


As always, all feedback is kindly welcomed and is invaluable to Sonya Lodge Care Centre and Nellsar Ltd in assisting us with our Continuous Improvement Programme.


With regards to fees, I have passed your message to the Home Manager and will ask her to contact you at her earliest convenience.


Thank you again.


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Review from Sally L (Daughter of Resident) published on 9 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has recently moved into Sonya Lodge Residential Care Centre. The staff have been more than kind, making what has been a stressful time as easy as possible. Mother is settling in well and is thoroughly enjoying the activities on offer. She has also commented on the excellent food and the cheerfulness
and willingness of the staff to help her.

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Review from Josephine H (Daughter of Resident) published on 9 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Sonya Lodge are always kind and very considerate to my mother's needs and well-being, nothing is too much trouble.
My mother has been a resident for 5 years now. She settled very well and it's very homely and she feels at home. No one care ask for more.
Thank you to all staff at Sonya
Lodge.

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Review from Joanne B (Daughter of Resident) published on 4 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, the care received by dad is very good. Special mention to the excellent food prepared and standard made by the chef for the premises.
Mainly, the carers seem very nice and are very hard working.
Things that could be improved, an active procedure to reunite residents with their lost property.
Dedicated
staff members to let you know when toiletries etc are required/need purchasing. Evidence of trips out.

Reply from Ellie Rutherford, Recruitment/Administrative Assistant at Sonya Lodge Residential Care Centre

Thank you, Joanne, for taking the time to review the overall care received by your father at Sonya Lodge Care Centre.


As always, all feedback is kindly welcomed and is invaluable to Sonya Lodge Care Centre and Nellsar Ltd in assisting us with our Continuous Improvement Programme.


I can assure you that your comments will be passed to both the Home Manager and the Operations Manager.


Thank you again.


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Review from Vicky L (Daughter of Resident) published on 4 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum loves all the staff. She always goes up to them for a cuddle which must mean she likes them and feels happy and safe with them.
The home have regular singers which mum loves and all the staff join in with the dancing.

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Review from D L (Son of Resident) published on 3 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Found the staff to be pleasant and helpful.

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Review from Sandra B (Wife of Resident) published on 1 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my husband receives is excellent. He is always called by name, treated with respect and I couldn't ask for more

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Review from Glynnis D (Daughter of Resident) published on 20 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Sonya Lodge now since December 2016. She has always been happy during her stay and loves the singing and dancing held here regularly. The staff have always been very pleasant and any problems that mum has had I have been notified of straight away. I spent a pleasant time with mum today
and was impressed with the overall cleanliness of the home both in the living and sleeping areas.

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Review from Sam C (Niece of Resident) published on 20 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I looked at 15 homes before I chose this one for my aunty, and I could not be happier with the choice I made. What a wonderful place. Fantastic, caring and supportive staff. Nothing is too much trouble and I know my aunty was happy here. The entertainment days were her favourite times - she adored the
dancing and singing, joining in with great enthusiasm, and the photos I have of her smiling and singing I will treasure for the rest of my life. The food is good, visitors are always welcomed with a drink and cake when they come, the staff are always helpful and come over and chat to you. Her room was lovely, clean and bright with its own toilet, something you don't get in all care homes and it was a really good size. My aunty passed away last week in hospital, and I cannot thank the staff at Sonya Lodge for the excellent care they took of her at all times, maintaining her dignity and ensuring that she smiled every day. Thank you.

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Review from Karen B (Daughter of Resident) published on 31 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Sonya Lodge for 8 months now and I am very happy with the care she receives. Mum's dementia can cause her to get very anxious and frightened at times but the staff are all wonderful with her, giving her lots of reassurance and one-to-one time whenever needed. She is treated with
dignity, respect and kindness and I know she is safe and very well looked after. She has regained her appetite since being in the home and enjoys her food again which is lovely to see. The activities offered are excellent and mum particularly enjoys the music and dancing, which I like to go along to and join in with her. I am kept very well informed about mum's care and the staff always make me feel so welcome during my visits. I would say that Sonya Lodge feels like a home-from-home as far as is possible, which is thanks to the brilliant staff.

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Review from Pauline H (Daughter-in-law of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found Sonya Lodge to be a very caring and friendly home. They treat the residents with dignity and a very friendly manner. The interaction between staff and residents is excellent, from management, carers and domestic staff.

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Review from J M (Son of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Sonya Lodge took such great care to help mum settle in and to explain everything to reassure me and my sister. Whenever we visit the staff team are always very supportive and caring of mum and the other residents. Mum feels very at home and looked after and has developed a strong bond with
the care team and other residents too.

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Review from C P (Daughter of Resident) published on 23 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As my mother has dementia and needs a lot of care I am very happy with the care she receiving at Sonya Lodge. I am regularly informed of any problems that may occur and of any medical needs she may have. I am happy with their activities as my mother likes to partake in these, also the entertainment
they provide for the residents.

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Review from P W (Daughter of Resident) published on 23 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been happy with Dad's care - very impressed with staff retention, we always recognise all the staff and always feel welcome when visiting.

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Current Review Score: 9.9 (9.867)

Overview of Review Score

The Review Score of 9.9 (9.867) out of 10 for Sonya Lodge Residential Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.867 for Sonya Lodge Residential Care Centre is calculated as follows: ( (124 Excellents x 5) + (19 Goods x 4) ) ÷ 143 Ratings = 4.867

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sonya Lodge Residential Care Centre is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (2)

John

John Hudson-Beddows

Job Title: Home Manager

Joined: 2022

John joined Nellsar as a Home Manager in February 2022. Having previously managed a medium-sized Nursing Home, John first began his care career as a Care Assistant, progressing into management over time. John’s previous role as a Metropolitan Police Officer translates to great leadership and communication skills with the Home, with a passion for Dementia care and making people feel safe. John leads a very strong, friendly, and reliable team, and together they ensure residents feel happy and content every day. As a Manager, John is caring and calm; he runs an open-door policy and enjoys empowering his team with support and professional development.


Amanda

Amanda Jones

Job Title: Business Support Officer

Joined: 2014

"When I first joined ‘The Family of Nellsar’ in March 2014, little did I know how much satisfaction I would receive daily working in a care home for people living with Dementia. It was a very personal decision choosing to work within care. After losing my husband to cancer and receiving so much support from Macmillan I wanted to give something back to the community and here I am some few years later loving the role I am in. I had very little understanding of Dementia and was thrown in the deep end from the on set and soon found that all what was needed was time, patience, and a calming voice of reassurance along with a smile.


My role initially was a little part time role of 16 hours per week – a dream position working four hours per day, four days a week. At the interview I clearly remember asking what the job expectations would be and the response was, "It is a brand-new role that has been created and it involves a little bit of typing, filing, and answering the telephone." Little did I know what the role really involved! With an increasing workload, within a year, Nellsar saw the need to increase this position and I was asked to work full time. My role as Business Support Officer entails many aspects of administration working very closely with both the Home Manager and Deputy Manager and all my colleagues.


There have been many changes and development within the group over the years – improved training and learning being offered to all personnel, improved technology and a huge amount of support being provided from my peers and colleagues, to name a few. I am still learning daily and every day here at Sonya Lodge is different. We are one big Nellsar family unit.


The team at Sonya Lodge are all amazing and working together is a crucial and integral part of the smooth running of the Home and care provided for our residents and colleagues. Working at Sonya Lodge is a privilege – after all, this Home belongs to our lovely residents first and foremost and their care is our absolute priority.


I thoroughly enjoy meeting our residents' family members and loved ones, and building a good rapport. I believe it is important to be honest, always, and to have a listening ear too, as this is probably one of the toughest decisions a family will ever make – finding a suitable Home for the care of their loved one.


For anyone that knows me well here at Sonya Lodge and Nellsar, I am lucky enough to bring my dog into work daily. Roxi is a valued member of the team here and our residents adore her. For me, having this opportunity to go to work with my best friend Roxi is simply awesome. Roxi brings smiles daily with her unconditional love."