Spencer House Residential Home

Spencer Road, Birchington CT7 9EZ
Submit a Review
19 Reviews
  • Spencer House Residential Home, Birchington
Other Care Homes you may be interested in:
Member Logo
Care Homes belonging to Emerson Grange Care Home
Emerson Grange Care Home
9.7
Member Logo
Care Homes belonging to Breton Court
Breton Court
10
Group Logo
Care Homes belonging to Osbern Manor Care Home
Osbern Manor Care Home
9.8
Member Logo
Care Homes belonging to Hythe View
Hythe View
9.8
Member Logo
Care Homes belonging to Upton House
Upton House
9.7
Group Logo
Care Homes belonging to Applecroft Nursing Home
Applecroft Nursing Home
9.4
Show Spencer House Residential Home on the Map

Care Provided by Spencer House Residential Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 25 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Covenant Mission Care Ltd
  • Person in charge
  • Dawn Crosby (Registered Manager)
  • Admission Criteria
    • By pre arrangement and as an emergency
    • Ages 65+
  • Room Information
    • Single Rooms (19)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Spencer House Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • What's included: Three meals per day, snack & drinks, laundry, medication is administered as instructed by the GP, all personal care and activities five afternoons per week.


    Not included: Hairdresser, toiletries and chiropody

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visits if possible should be booked in via telephone first. Masks are still being used in the home until the flu and covid season have definitely left the home.


  • Parking

  • Plenty of roadside parking in quiet residential streets.


Are you the Owner/Manager of Spencer House Residential Home? View your Advertising Options

Spencer House Residential Home Reviews (19)

Over all time Spencer House Residential Home has 19 reviews.

Overall Experience

  • 15
  • 3
  • 0
  • 0
  • 1

Date Published

19
0
0
0
19

Review from Joy C (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic home from home. Wonderful staff. Good food. Clean and tidy. Friendly atmosphere. Can’t recommend Spencer House enough! Mum thought she was on holiday and you could see the sea from her window.

Reply from Dawn Crosby, Care Administrator at Spencer House Residential Home

Thank you for your kind words. Your family member will always be remembered with love and smiles.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gary D (Son of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Spencer House for a number of years.
I can safely say that she has received excellent care.
The staff are always friendly and attentive.
When I go to visit my mother, I am always made to feel welcome.

Reply from Dawn Crosby, Care Administrator at Spencer House Residential Home

Thank you for your kind review. We treat all of our residents as our extended family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M W (Daughter of Resident) published on 1 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed, always whenever I visit, be that announced or unannounced, by the levels of care on all levels provided by the care team who look after my mother and other residents.
It is clean, well run, organised home, and I am so pleased that we found this home for my mum.
She is happy and
really well looked after 24/7.
It is an amazing homely place, and I couldn’t recommend it more highly.
The staff are loving, friendly and capable and care a great deal. I never cease to be impressed.

Reply from Dawn Crosby, Registered Manager at Spencer House Residential Home

Thank you for your lovely review. We always try our very best to ensure our residents feel safe, well and happy.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John S (Son of Resident) published on 1 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Spencer House since October 2020. They have done an excellent job looking after him. He has dementia and had been on his own since his wife died in March. He now looks much healthier and generally looked after since being there. It is reassuring to us not to worry about him every
day - like we were.
To all of the staff at Spencer House residential home, thank you.

Reply from Dawn Crosby, Care Administrator at Spencer House Residential Home

Thank you for your lovely review of us at Spencer House. We are like an extended family here, and your Dad is very well-liked. His singing is brilliant!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B S (Wife of Resident) published on 15 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Spencer House now for 6 months after I was unable to give him the 24 hr care which he needed. The staff are brilliant we are all family, the food is good, wholesome food and presented to the resident with care. Diets are catered for. I am always offered a drink when visiting plus
a selection of biscuits. There is no praise higher than mine or my husbands.

Reply from Dawn Crosby, Care Administrator at Spencer House Residential Home

Thank you, we are so pleased to receive such lovely comments. We too feel like an extended family and care for all of the residents with respect and compassion, which is easy when they are all great residents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janet L (Daughter of Resident) published on 26 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I live a very long way away in New Zealand. Recently we have been able to send emails to Spencer House, with us receiving some very pleasant emails back and I have been so happy that Dad is receiving our periodic news and hugs and that the Spencer House FaceBook page has been set up so that we see photographs
of the day to day happenings at Spencer House and post our own. Dad always seems to be very happy and settled and the staff are very caring both to him and to his wife, which we appreciate very much, particularly with regard to his wife who lives by herself. I believe he regards Spencer House as his home now and feels comfortable, despite wanting to escape sometimes! We enjoy seeing all the other residents' photographs too. I often wonder what they did in their younger lives and would love to see some of their "stories". My own children and grandchildren love seeing the photographs and hearing about their grandpa. Thank you.

Reply from Dawn, Care Administrator at Spencer House Residential Home

Thank you for your lovely review, we appreciate the kind words. We are delighted that you and all generations of your family are enjoying the Facebook page.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elaine D (Daughter of Resident) published on 19 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and owners at Spencer House are truly amazing, I could not wish for a nicer more caring home for my mum, the cooks are outstanding always going the extra mile to ensure the menus are varied and delicious, they even do country-themed meals. The house is always cleaned to a high standard, I
can call at any time and always feel the staff member at the end of the phone is happy to answer any questions, especially during the pandemic, the reassurance my mum was ok helped me a lot. I have been able to see my mum in the garden when again all the correct social distant measures were strictly adhered to.
All I all a first-class home from home.

Reply from Dawn, Care Administrator at Spencer House Residential Home

We're over the moon that you find us amazing. We are always available to take your calls 24hrs a day, if you ever have any questions or just want to know how your Mum is. We try our best to keep everyone in contact with their loved ones at this difficult time. Thank you for your review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from George S (Son of Resident) published on 10 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased that I chose Spencer House, as the staff are very caring, supportive and delightful towards my mother. My mother is happy and settled. She has got her appetite back, so she eats all meals and lots of drinks. Overall, the standard is very high and represents great value for money.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dani W (Granddaughter of Resident) published on 5 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is remarkably good in all respects. My Grandmother has been a resident for almost two years, and we continue to be very impressed. We have visited at different times, and on a variety of days over the years, and the atmosphere is always positive and friendly.
The carers are excellent, the
management is very pleasant, and they are all so kind and happy. The activities lady is absolutely brilliant.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul D (Son of Resident) published on 29 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel my Mother's overall care at Spencer House has been of a very high standard. Originally only as a 12 week disregard, the quality of care/empathy provided by Spencer House staff/management helped us decide that a permanent placement would be most desirable.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Charlotte S (Daughter of Resident) published on 28 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Spencer House staff were amazing. From the minute we walked through the door with mum to the moment her respite ended, the care she received was exceptional.
The owners were approachable, flexible and showed great consideration to my Mother’s requirements and the staff allowed my mum to take control
of her needs.
The residents were well catered for and my Mum didn’t have a bad word to say about any aspect of her respite with them, including the food.
A wonderful place, amazing team and exceptional care. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wendy W (Daughter of Resident) published on 5 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is cared for extremely well. Everyone goes the extra mile to tend to her wants and needs. I could not want for more care and attention than she is given here. She is happy living here and considers it her home rather than just a home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Keith B (Son of Resident) published on 31 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went into Spencer House initially for some rest and recuperation but within two days had decided he wanted to stay permanently and was already calling it ‘home’. He has now been there over two years and is very happy and complimentary about the food. Great care and personal attention from
all the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nigel C (Son of Resident) published on 13 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum has been resident here for nearly three years now after living on her own became too much for her and she became depressed and hardly ate. This has completely changed since she moved here...the food is excellent, the staff are lovely and there are plenty of activities...Mum has put weight on
and is her sociable and happy self again...the downside is that the building is fairly old and is showing its age...the WC facilities are okay and the staff do their best to keep it clean. The more state of the art purpose built care homes obviously look better however Spencer has character and charm and it's more about the staff and the level of care that I cannot fault...the manager is superb, professional yet compassionate, she has been most supportive to my Mum and to me and the owners of the home are also good guys and are very much hands on.


It gives me enormous peace of mind to know that my Mum is happy, safe, well fed and cared for - thanks to all at Spencer for that.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sophie P (Daughter of Resident) published on 27 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident here since October 2018 and I have been so happy with the care my dad has received. The staff are excellent, they are hard working and very attentive to all the residents. The management team are very professional and have a good rapport with residents families and staff,
and this shows in the way the home is run. The other excellent features of Spencer House are the high standards of food the residents receive, the home always smells delicious, the other impressive feature is the home is kept very clean.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Claire P (Daughter of Resident) published on 27 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 88 year old dad moved to Spencer House following the passing of our mum as he was no longer able to manage independently. We visited many homes to find a place he could feel safe, happy and maintain as much independence as possible. Myself and my siblings consider ourselves extremely lucky that Dad
was able to move into Spencer House, the place is lovely and doesn't feel like a care home at all but a bigger home where Dad is able to manage himself knowing he has the support he needs. The care staff and managers are exceptional as they always take the time to update me and get me involved with Dad's care and I highly recommend the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen H (Regular Volunteer) published on 22 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I attend Spencer House twice a week to entertain the residents I have been doing this for over three years. The staff are lovely and caring and go the extra mile to make sure each resident is looked after. I have only seen a few bedrooms, but the ones I have seen are bright and clean. The management
are proactive and if need be, step in and assist the care staff on duty. There is an activities co-ordinator which provides 3 days of activities for the residents. The staff seem to like to work here, and nearly all the staff which work at this care home now were here when I started.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alex T (Son of Resident) published on 16 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home provides a great service to my mother who moved in last year, not only with her care and meals but also taking her out on walks and day trips to the local village. She is enjoying her time here and often tells me how Spencer House is like living with a big family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mark B (Son of Resident) published on 8 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My father was a resident here for about 6 months before we had to move him. The owners were giving the medication not a nurse, it was given too early including sleeping tablets. On one occasion, we took my father out for a meal on his birthday, we were given his meds and told to give him them at 7-7.30pm
inclusive of sleeping tablet. After finishing the meal, my father collapsed on the outside steps with a bad head injury and an ambulance was called. The whole care home is dark and dingy with any old furniture. The nurses on a whole were good but favoured the ladies.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 18 Aug 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Spencer House Residential Home

What types of Care is Spencer House Residential Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Spencer House Residential Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Spencer House Residential Home have?

There are 19 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Spencer House Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Spencer House Residential Home to the centre of Birchington?

0.5 mile(s) as the crow flies, distance by road may be significantly further.