Tralee Rest Home

38-40 Tankerton Road, Tankerton, Whitstable CT5 2AB
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9.8 41 Reviews
  • Tralee Rest Home, Whitstable
Tralee Rest Home is a residential home registered to provide care for elderly people. The Home is situated in the beautiful seafront town of Whitstable, Kent. It is a stones throw away from the town centre and harbour. Tralee Rest home is made up of two joint detached houses with a purpose built dementia friendly extension, added in 2013. The Home has recently undergone refurbishment and majority of the bedrooms benefit from having their own private en-suite facility. It is conveniently located close to all local amenities and transport links.

The owners want Tralee Rest Home to be thought of as a home away from home. Staff are highly motivated and consistently go the extra mile in assisting the residents to live life to the full potential. They are always encouraging and enabling residents to use the facilities to maintain an independent and a fulfilled life.

As well as quality care, residents have an active lifestyle supported, with many interesting dates organised for their benefit, while the home's philosophy is to maintain dignity and respect at all times. Bedrooms are en-suite and special diets are catered for, while specialised hoists help those with mobility issues.

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Care Provided by Tralee Rest Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 36 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required

Good to Know

  • Owner
  • Tralee Ltd
  • Person in charge
  • Victoria Styles (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Tralee Rest Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,200
    • Self-Funded Residential Dementia Care £950 – £1,200
    • RESPITE Self-Funded Residential Care £1,000 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,200
  • (these prices are only a guideline, please contact Tralee Rest Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Tralee Rest Home Reviews (41)

Total of 41, showing 1-20
9.8

Tralee Rest Home has a Review Score of 9.8 (9.846) out of 10, based on 11 reviews in the last 2 years. Over all time Tralee Rest Home has 41 reviews.

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Review from S M (Son of Resident) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother, who has mixed dementia, moved to Tralee in May 2024, where she has settled well and is very happy. We had a bad experience at a previous home and worried we would not find somewhere that would look after her properly. When we found Tralee, we could have cried, as the contrast was like night
and day. We saw the lounge, where a lively singing session was in full swing. We were then shown her room on the other side of the home. This was a cool and quiet space so, in the rare moments that she wants peace, she comes here. Most of the time, however, she is participating in many of the wide variety of daily activities. Tralee staff are very caring and have quite a soft spot for Mum which, after years of looking after her ourselves, has been a huge weight off our shoulders. I cannot thank the manager and her team enough for what they have done. To know that your vulnerable relative is being cared for so well is a great relief. Thoroughly recommended.

Reply from Victoria Styles, Manager at Tralee Rest Home

Thank you so much for your kind words. Mum has settled so well with us and we love the fact we can provide her with a safe space that she can express herself, she is full of character and it is an absolute to pleasure to have her as part of our Tralee family.


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Review from Maurice G (Son-in-law of Resident) published on 13 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited quite a few care homes over the years and Tralee is head and shoulders above all of the others. The manager and staff are absolutely fantastic and show a level of care and compassion that I have not seen in other homes. There is a great degree of interaction with the residents and lots
of different activities to keep them stimulated. My wife and I are so pleased that Mum is being looked after at Tralee and we would like to thank the manager and staff for the wonderful work they carry out day in and day out.

Reply from Victoria Styles, Manager at Tralee Rest Home

Thank you so much for your kind words, I am lucky enough to manage a brilliant team of staff at Tralee who's main focus it the welfare of our residents.


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Review from G L (Son of Resident) published on 25 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Finding a suitable care home for our mother was a very difficult decision to make, however I am glad we chose Tralee. Mum is treated with compassion and respect at all times by the staff. Tralee offers a safe and secure environment, and a range of appropriate activities which Mum engages in fully.

Reply from Victoria Styles, Manager at Tralee Rest Home

Thank you for your review, Mum has settled at Tralee really well.


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Review from Barry B (Husband of Resident) published on 31 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My review starts from 17th November up to the present day from when my wife was admitted. I cannot express how much gratitude I owe this rest home. The manager and her staff are so caring and respectful, if I am ever diagnosed with dementia, which I hope never happens, this would be the one rest home
I would want to be cared for in.

Reply from Victoria Styles, Manager at Tralee Rest Home

Thank you so much for your kind words, we appreciate that dementia does not just affect our residents but affects the whole family and we aim to support everyone.


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Review from Kelly M (Daughter of Resident) published on 24 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Tralee since the beginning of August, I was so impressed with the home as soon as we viewed the home, it is what it states a care home, the staff have always been fantastic. Personable and caring in every which way, The management team have become family. I know my mum is well looked
after and happy, thank you all.

Reply from Victoria Styles, Manager at Tralee Rest Home

Thank you for the lovely review, Mum has really settled with us and loves to join in with our daily activities we have on offer.


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Review from Raymond B (Son of Resident) published on 18 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident of Tralee for over 4 years and she is looked after so well. There is a lovely atmosphere in the home, with lots of smiles and laughter. The home is well-run and family members are always welcomed. The residents are treated with kindness, respect and dignity. There are daily
activities including singing, dancing, cooking, crafts and quizzes. Also regular visits by entertainers from outside. I couldn't be happier with the care given to Mum.

Reply from Victoria Styles, Manager at Tralee Rest Home

Thank you for your kind words. Mum is known and loved by everyone who comes into Tralee.


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Review from Simon K (Son of Resident) published on 16 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Tralee for 18 months. From the first day, I knew Mum was in the right place. Wonderful, caring and friendly staff, nothing was too much trouble. Very supportive of relatives. Always some form of activity going on for the residents, singing, dancing and playing games.
Tralee
is more than just a care home, it's more like an extension of their family. The management and staff supported me throughout Mum's stay.
If you're looking for a care home for a loved one. Look no further!

Reply from Victoria Styles, Manager at Tralee Rest Home

Thank you so much for your lovely comments. Your mum is very missed at Tralee.


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Review from Lesley B (Daughter of Resident) published on 15 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and love shown to my mum is just amazing. They know her and understand, and anticipate her every need.
The manager and deputy are friendly and professional and totally approachable.
The staff are welcoming and never make me feel like I'm in the way. I'm always offered somewhere to sit with
Mum and there is always a member of staff looking after all the residents.
The food is always fresh and looks appetising and the drinks are served regularly.
The activities lady is enthusiastic and knows what her ladies and gentlemen like to sing, play and take part in
The home is clean and mum's room is immaculate.
They treat everyone like their own family and I know if my mum was able to thank them, she definitely would
I am a professional in adult social care and I purposefully chose this home for my mum and continue to recommend to my friends.
Thank you to the manager and your team at Tralee for loving my mum the way you do.

Reply from Victoria Styles, Manager at Tralee Rest Home

Thank you so much for the lovely review, we are one big family here at Tralee. We appreciate everyone's Dementia journey is different and take time to know our residents so we can support not only them but their loved ones through their individual journeys.


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Review from L H (Daughter of Resident) published on 11 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is amazing. All staff look after Mum so well that we have no worries because we know she is so well cared for and loved. Mum is so happy here. There is always a fun activity to join in with if she chooses to.

Reply from Victoria Styles, Manager at Tralee Rest Home

Thank you so much for the lovely comments. We pride ourselves on our family atmosphere.


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Review from Nicola B (Daughter of Resident) published on 11 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely happy with Tralee - Mum has been in Tralee for over three years. The staff are wonderful and respectful to us and the residents. The management team are always at the end of a phone or available to any queries or questions you have. They provide a regular week of entertainment, the
entertainment staff is brilliant with the residents getting them involved in singing songs, church visits plays and pantos.
Thank you to all the team at Tralee.

Reply from Victoria Styles, Manager at Tralee Rest Home

Thank you so much for the lovely comments we are really looking forward to celebrating Mum's birthday with you all in a couple of weeks. Your love and support of the home over the years have never gone unnoticed.


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Review from D H (Husband of Resident) published on 11 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When my wife had to go into care, I looked at a few homes in the area and the surrounding areas but found a lot of them new but cold and clinical and the staff was not too friendly. Tralee is the opposite, old but a nice atmosphere and the staff is caring and supportive and my wife has settled in well
taking part in the multiple activities that are laid on each day.

Reply from Victoria Styles, Manager at Tralee Rest Home

Thank you for your kind words. We pride ourselves on the family feel at Tralee.


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Review from Heidi P (Daughter of Resident) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Each and every time I visit my mum (one or two times per week) the staff are always professional, kind and helpful - to both me and my mum.

Reply from Victoria Styles, Manager at Tralee Rest Home

Thank you for your review, your mum hasn't been with us long and has settled so well.


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Review from Melinda E (Daughter of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Tralee since 2018. I cannot fault the present staff. They are caring and take time to get to know the family as much as my mum. As Mum has gotten frailer, we have noticed how she feels safer in the familiar surroundings of Tralee. All present staff are both polite and professional.
Although Mum likes her own company, she does mix with the other residents and seems to enjoy the activities that are regularly put on for residents. The current manager is highly professional and keeps us up to date on Mum's health and well-being. The manager is caring and dedicated and this is reflected in her staff. Well done to an excellent team with a great team leader.

Reply from Victoria Styles, Manager at Tralee Rest Home

Thank you for your kind words, relationships with families are so important to ensure our residents get the best person-centered care possible. Your mum is an amazing lady with some wonderful memories that she likes to share.


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Review from Maria T (Friend of Resident) published on 6 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm not able to provide all the ratings as I'm only a friend and not a family member and have not been involved in some of the aspects mentioned. Tralee Rest Home may not be the most luxurious care home but the level of care given is superb.

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Review from Joanna W (Daughter of Resident) published on 14 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has been in Tralee for nearly two years and we couldn't be happier. Mum is most definitely part of the family, as our we! We are always made to feel welcome. Mum's needs are met and she is very well cared for. The change in management this year has been very positive and you can see the change.
The manager is a wonderful nurturing person as are all the staff. You can see the positive changes taking place.

Reply from Victoria Styles, Manager at Tralee Rest Home

Thank you for the lovely review. We pride ourselves on being a very big family at Tralee involving families and friends as much as possible. We like to think we are a home-from-home. I am so lucky to have an amazing team around me so together we can all make Tralee what it is.


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Review from David L (Resident) published on 5 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Tralee is a very well-managed care home. The staff are very motivated and really look after the residents very well. The activities are very important for the residents and they are very well coordinated. They make a major contribution to the lives of the residents. The food is also important and is
really excellent. The staff look after all my needs, always with a smile on their face. The service is excellent and a credit to the management.

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Review from J B (Daughter of Resident) published on 5 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Tralee Rest Home for nearly nine months now and I cannot speak more highly of them. The staff are wonderful, cheerful, and really caring and Mum is so happy there. They have lots of regular activities, post pictures on social media and organise trips out. They are very good at communicating
with family, and respond well and promptly if there are concerns. We have real peace of mind that she is in the best place possible. Thank you for all you do.

Reply from Victoria Styles, Manager at Tralee Rest Home

Thank you for your lovely review. We take absolute delight in caring for and loving our residents. We also take pride in making this a home-from-home.


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Review from Cherry C (Daughter of Resident) published on 29 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment Mum was taken into respite care at the home, she has been welcomed, as we have, by the friendly and helpful manager and staff. Mum has been so well looked after and is blossoming. There's a really friendly atmosphere and much love for the residents. Mum has been enjoying lots of wonderful
activities since she has been here. such as drawing, singing, dancing, baking, even blowing bubbles, and dipping feet in a paddling pool! There is a lovely outside balcony for when the weather is sunny and warm. Mum's room is lovely, with a sea view! She says the food is delicious and plentiful, and now she is looking so good in herself that we can see what she means! Visiting times are well organised and staff make sure the residents are kept safe from Covid. The staff also kindly arranged a wheelchair for us to take Mum out for a walk through the castle and tower tea gardens on a couple of occasions. Mum has been very happy during her respite time at the Tralee. Thank you.

Reply from Victoria Styles, Manager at Tralee Rest Home

Thank you for the lovely review, your mum has been an absolute delight to look after. We will miss her when she leaves, but we are so pleased she gets to go home to her very loving family. We expect you all to visit with cake! lots of love Vicky and the Tralee family.


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Review from Monica J (Sister of Resident) published on 12 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family has been incredibly impressed by the compassionate care given by the entire Tralee staff to my elderly brother and to every resident. They respect the wishes of each individual, but are alert to the early signs of discomfort and recognise significant changes in well-being. Nothing is too much
trouble for the staff who are kind, cheerful and seemed always to have a welcoming smile for visiting relatives. In the absence of visits, we phone for news of my brother and are greeted with that same friendliness. When it has been necessary, communication from Tralee about him (e.g. an illness) has been given with sympathy and without fuss. We have seen on Facebook some amazingly innovative activities to sustain mental welfare in these challenging times. It is quite clear that the residents enjoy themselves, as do the staff! Credit must be given to the manager for her forward-thinking/planning and the leadership she gives to the staff in every department. Thank you, Tralee!

Reply from Karina Carter-Pope, Registered Manager at Tralee Rest Home

Thank you so much for your review. It is with the support of relatives and loved ones, like you, that have made the last 12-months easier. Although it's been tough, at times, we have managed to stay Covid-Free.


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Review from Wendy B (Sister of Resident) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been at Tralee for nearly two years, and I am so pleased that we were able to get him into this home. The staff are constantly coming up with great ideas to entertain the residents, to get them participating in a number of activities including painting and cooking as well as mind games
like bingo and quizzes. They also keep the residents active with some exercises and fun activities like dancing. If it is a residents birthday, there is always a cake and singing happy birthday. Other special days are recognised such as Burns Night, Halloween. The staff are happy to dress up and do quite ridiculous things to entertain the residents.
What else can I say, we are just so pleased that my brother is cared for by these very special people. They have been especially great during Covid restrictions with no covid related illnesses at all.

Reply from Karina Carter-Pope, Registered Manager at Tralee Rest Home

Thank you for your kind words. The staff are very dedicated to the residents and the home, and I think that shows in the pictures and videos that we post.


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Current Review Score: 9.8 (9.846)

Overview of Review Score

The Review Score of 9.8 (9.846) out of 10 for Tralee Rest Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.846 for Tralee Rest Home is calculated as follows: ( (112 Excellents x 5) + (16 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 130 Ratings = 4.846

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Tralee Rest Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Feb 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Vicky

Vicky Styles

Job Title: Registered Manager

Joined: 2017

Vicky has been with Tralee for nearly 6 years. She started her career with us as a senior carer then progressed to deputy manager and then took up the role of the manager in April of this year.
Vicky is dedicated to the health and well-being of her residents and staff.
She prides herself on running a friendly, loving home. She has the support of a brilliant team some of which have dedicated over 15 years of their lives to loving and caring for the residents of Tralee.
Vicky has gained her NVQ level four training and has undergone training in Dementia care and End of life care.
She has a busy life outside of Tralee being a single mum to four beautiful children and a dog!
Vicky has a very close relationship with residents, staff and families, all of which are aware of Vicky’s open-door policy where she offers chat and reassurance, she is also always available for a hug!


Sandra

Sandra Luckhurst

Job Title: Head of Care

Sandra started her career at Tralee nearly 20 years ago.


She is a massive asset to Tralee. She goes above and beyond for the residents and families every day.
Nothing is ever too much trouble for Sandra. Sandra states she wants to be part of a home that she would be happy to place her mum in’ we are lucky that Tralee would be that home.


Sandra has gained her Level 3 NVQ in care and is currently undertaking her Level 4.


Outside of work, she loves to spend time with her daughter and granddaughter.


Frequently Asked Questions about Tralee Rest Home

What types of Care is Tralee Rest Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Tralee Rest Home provide?

Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Tralee Rest Home have?

There are 32 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Tralee Rest Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Tralee Rest Home to the centre of Whitstable?

0.4 mile(s) as the crow flies, distance by road may be significantly further.