Tralee Rest Home

38-40 Tankerton Road, Tankerton, Whitstable CT5 2AB
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9.8 41 Reviews
  • Tralee Rest Home, Whitstable
Tralee Rest Home is a residential home registered to provide care for elderly people. The Home is situated in the beautiful seafront town of Whitstable, Kent. It is a stones throw away from the town centre and harbour. Tralee Rest home is made up of two joint detached houses with a purpose built dementia friendly extension, added in 2013. The Home has recently undergone refurbishment and majority of the bedrooms benefit from having their own private en-suite facility. It is conveniently located close to all local amenities and transport links.

The owners want Tralee Rest Home to be thought of as a home away from home. Staff are highly motivated and consistently go the extra mile in assisting the residents to live life to the full potential. They are always encouraging and enabling residents to use the facilities to maintain an independent and a fulfilled life.

As well as quality care, residents have an active lifestyle supported, with many interesting dates organised for their benefit, while the home's philosophy is to maintain dignity and respect at all times. Bedrooms are en-suite and special diets are catered for, while specialised hoists help those with mobility issues.

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Care Provided by Tralee Rest Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 36 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required

Good to Know

  • Owner
  • Tralee Ltd
  • Person in charge
  • Victoria Styles (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Tralee Rest Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,200
    • Self-Funded Residential Dementia Care £950 – £1,200
    • RESPITE Self-Funded Residential Care £1,000 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,200
  • (these prices are only a guideline, please contact Tralee Rest Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Tralee Rest Home Reviews (41)

Total of 41, showing 21-40
9.8

Tralee Rest Home has a Review Score of 9.8 (9.846) out of 10, based on 11 reviews in the last 2 years. Over all time Tralee Rest Home has 41 reviews.

Overall Experience

  • 34
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Review from Denise M (Daughter of Resident) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad initially went to Tralee for respite; he is now a full-time resident. He has severe vascular dementia. His life has grown in ways that we never thought possible, thanks to the manager and her dedicated staff. Life at Tralee is fun and stimulating, and my dad is a prime example of their excellent
work.

Reply from Karina Carter-Pope, Registered Manager at Tralee Rest Home

Thank you very much for your kind words. The staff are very dedicated, and I think that shows in the videos that we make.


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Review from Christine G (Wife of Resident) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my husband receives at Tralee is outstanding. Although at the moment visits are difficult and sometimes not able to go ahead at all, my consolation is that he is getting such good care from all the staff. I am kept up to date with photos and videos, and the manager has set up a WhatsApp
group for next of kin to keep us informed; I even had reassurance from her on a Saturday evening when I was concerned.
The residents are kept entertained with an endless variety of activities, they’ve celebrated, danced, sung and crafted through these difficult times, and I feel grateful that my husband is with such lovely, kind people.

Reply from Karina Carter-Pope, Registered Manager at Tralee Rest Home

Hi, thank you for your review. I know your husband hasn't been with us too long, but he has always been part of our Tralee family.


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Review from Jane B (Daughter-in-law of Resident) published on 26 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother-in-law moved into Tralee earlier this year the manager and her staff have gone out of their way to make her feel welcome and to keep us involved in her care. My mother-in-law appears much happier and settled than she was prior to her moving in. The staff are so caring and there is a
lovely atmosphere in the home. Staff have a good knowledge of the resident’s life history and hobbies, they use this to plan a wide range of activities and have kept the residents well entertained during the lockdown. I would not hesitate to recommend Tralee to anyone looking to move into a care home.

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Review from Kelly R (Granddaughter of Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For eighteen months, Tralee was Nanny’s home. During that time, we all became part of the Tralee family, and there’s no better word for the staff - the compassion and care is all the greater because it’s delivered with genuine love.
It’s a happy home - every day is full of stimulating and fun activities,
and the staff are kindness itself.
I would recommend Tralee without hesitation.

Reply from Karina Carter-Pope, Registered Manager at Tralee Rest Home

Thank you, Kelly. Your Nan was with us a relatively short time but we loved her, and of course, you all became our extended family.


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Review from Brenda P (Daughter of Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with the care my relative has received. The staff go above and beyond, especially during this difficult time. It is a huge relief to all of us that they are so happy I cannot praise the staff enough.

Reply from Karina Carter-Pope, Registered Manager at Tralee Rest Home

Hi, thank you so much for your lovely review. We all enjoy dancing and singing with your loved one.


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Review from P W (Son of Resident) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has received excellent attention since her arrival at Tralee Rest Home in January, when at the time she had certain health issues which caused concern, however, with the highly capable manage together with her team, these issues were acted upon extremely quickly and the necessary treatments
given or recommended. Overall the staff are always kind and patient and friendly in all situations.
The standard of food and drink cannot be faulted either in its variety or content.
I think that the cleanliness and warmth of the home make it a welcoming environment for patients and visitors alike.

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Review from Sharon M (Daughter of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The trauma of placing a loved one into a care home is a devastating experience but Tralee has gone that extra mile on so many occasions. The guvnor, as my dad calls her, is the best and her staff are brilliant in the care and love they give the inmates, as my dad calls them. I am sure we will have hiccups
along the way but I am also certain that they will be dealt with efficiently and with kindness, care and love. A big, big thank you.

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Review from Joan G (Resident) published on 1 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been at Tralee for a week and I am really enjoying it here. The staff are lovely and I love the music and dancing. Tralee is a happy place to be.

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Review from Sheila M (Resident) published on 1 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved in, in February 2018. I have enjoyed every second of it. I have decorated my room exactly how I liked it. My sister visits often and is made to feel very welcome. The staff are excellent and always up for a sing-song. I complained that my Zimmer was boring so they decorated it and even put a
glitterball on it because I love to dance. I am so happy that I found Tralee, it is my home from home.

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Review from Hilary E (Wife of Resident) published on 7 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been a resident of Tralee care home for 5 months now, and in that time he has been treated with care and compassion. That care and compassion has also been extended to myself. There is a wonderful family feel to the home. I would recommend the home to anyone without reservation. All the
staff work very hard and keep a friendly, approachable attitude at all times.


I feel very fortunate that my husband and I found Tralee.


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Review from Marion B (Daughter of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very kind and have lots of patience. Staff are very obliging. We can walk around the home and go to my mother's room when I want to. When I phone, its never too much trouble to answer my questions about my Mum. Nothing seems too much bother. My Mum appears to be settled and enjoys the
interaction from staff and fellow residents. The Manager is around for us to talk to and has made my mother's transition into a care home a good experience.

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Review from Barbara R (Daughter of Resident) published on 22 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very lucky to have found such a wonderful home for my Mother where the staff are so engaging and kind. This afternoon was yet another opportunity for music, singing and dancing, a real party atmosphere, this followed by party food. This afternoon was in support of a Cancer Charity when Staff,
Clients and Visitors dressed in Pink including pink wigs. The staff worked so hard to make sure that everyone had a really happy and good time. We were all encouraged to join in and it was so wonderful to witness this. Thank you.

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Review from Julian C (Grandson of Resident) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my grandad moved to Tralee he has made friends and has become a lot more sociable. I was worried about dementia because you only hear the bad things, but Tralee is a lively, happy place and the staff answer any questions that I have. I am impressed with the improvement in my Grandad. He now has
a purpose in life. He even helps the handyman with little jobs. I can't find any faults. I enjoy visiting Tralee.

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Review from Elaine P (Wife of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring, considerable, lovely attitude to all of the residents. I feel that my husband is being extremely well cared for in every respect.

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Review from Richard P (Friend of Resident) published on 4 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always clean and tidy as is the rest of the home, a nice cup of tea is always on tap.
Any questions are always answered fully and frankly by a member of staff.
Lovely rest home, lovely people.

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Review from J G (Daughter-in-law of Resident) published on 8 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been looked after and is now looking a lot better and is putting on weight and seems very happy.

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Review from M C (Wife of Resident) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have every confidence in the care provided. The staff at the home manage my husband splendidly. He always looks neat and tidy and he is really well cared for. The staff are all lovely and will speak to me about any concerns I may have. The manager's door is always open.

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Review from David G (Son of Resident) published on 19 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Tralee Rest home is run like a family affair.
The staff treat my mum as if she is one of their family. Always cheerful and very caring.

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Review from Bill C (Husband of Resident) published on 19 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Superb.

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Review from Mary E (Sister of Resident) published on 15 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy and pleased with the home. My brother is in Tr and I visit when I can. It is always clean and homely. The staff are lovely and kind and show such compassion to my brother.
I would recommend Tralee to people. It has really improved under new management.

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Current Review Score: 9.8 (9.846)

Overview of Review Score

The Review Score of 9.8 (9.846) out of 10 for Tralee Rest Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.846 for Tralee Rest Home is calculated as follows: ( (112 Excellents x 5) + (16 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 130 Ratings = 4.846

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Tralee Rest Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Feb 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Vicky

Vicky Styles

Job Title: Registered Manager

Joined: 2017

Vicky has been with Tralee for nearly 6 years. She started her career with us as a senior carer then progressed to deputy manager and then took up the role of the manager in April of this year.
Vicky is dedicated to the health and well-being of her residents and staff.
She prides herself on running a friendly, loving home. She has the support of a brilliant team some of which have dedicated over 15 years of their lives to loving and caring for the residents of Tralee.
Vicky has gained her NVQ level four training and has undergone training in Dementia care and End of life care.
She has a busy life outside of Tralee being a single mum to four beautiful children and a dog!
Vicky has a very close relationship with residents, staff and families, all of which are aware of Vicky’s open-door policy where she offers chat and reassurance, she is also always available for a hug!


Sandra

Sandra Luckhurst

Job Title: Head of Care

Sandra started her career at Tralee nearly 20 years ago.


She is a massive asset to Tralee. She goes above and beyond for the residents and families every day.
Nothing is ever too much trouble for Sandra. Sandra states she wants to be part of a home that she would be happy to place her mum in’ we are lucky that Tralee would be that home.


Sandra has gained her Level 3 NVQ in care and is currently undertaking her Level 4.


Outside of work, she loves to spend time with her daughter and granddaughter.