Tudor Lodge EMI/Residential Home

18/20 Manor Road, Folkestone CT20 2SA
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9.7 44 Reviews
  • Tudor Lodge EMI/Residential Home, Folkestone
Tudor Lodge is an attractive home located in the centre of Folkestone. The home is conveniently situated close to The Leas with beautiful sea views and seaside walks.

The home specialises in providing dementia care for older people. Referrals for people needing residential care are also considered.

Tudor Lodge benefits from large, spacious lounges and bedrooms, many of which have en-suite facilities. There are also three twin rooms for people who wish to share.

There is a dedicated and well-trained team of staff and a full-time activities co-ordinator who aim to help people stay as independent as possible.

1st Choice Care Homes is an established organisation providing residential, respite and day care services for the people of Kent and Essex. They have been accredited with an Investors in People Award.

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Care Provided by Tudor Lodge EMI/Residential Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • John Woodward (Manager)
  • Admission Criteria
    • Self-funding, KCC referrals, NHS referrals, Respite Care private & KCC, Day Care private & KCC
    • Ages 55+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (38)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2008

Funding & Fees Guide for Tudor Lodge EMI/Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,500
  • (these prices are only a guideline, please contact Tudor Lodge EMI/Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Except for meal times, accommodate visits as per the family's request.


Tudor Lodge EMI/Residential Home Reviews (44)

Total of 44, showing 1-20
9.7

Tudor Lodge EMI/Residential Home has a Review Score of 9.7 (9.732) out of 10, based on 17 reviews in the last 2 years. Over all time Tudor Lodge EMI/Residential Home has 44 reviews.

Overall Experience

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Date Published

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Review from Matt H (Son of Resident) published on 7 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot thank or praise the team at Tudor Lodge EMI/Residential Home enough. They really supported us as a family and my father with his stay at Tudor Lodge. They took all the stress out of caring for our father and the level of care and compassion they have is incredible, thank you so much.

Reply from John Woodward, Manager at Tudor Lodge EMI/Residential Home

Thank you for your lovely review we are glad to of been assistance ,I hope you as a family are all well.


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Review from Suzanne W (Daughter of Resident) published on 19 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Tudor Lodge is the only place my father has felt comfortable and safe. He has a lovely relationship with the staff, and along with the manager, has always gone above and beyond for his happiness, well-being and safety. They are also excellent in their communication with the family.

Reply from John Woodward, Manager at Tudor Lodge EMI/Residential Home

Thank you so much for your review and for taking the time to complete the review; we are dedicated to delivering good person-centred care.


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Review from T H (Wife of Resident) published on 8 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home seems to me very satisfactory.
The staff are all very pleasant and helpful.
The husband is difficult and the staff seem to deal with him very well.
I think he is well cared for.

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Review from L R (Sister of Resident) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only say that every time I have been to visit the home is clean and tidy. The residents are clean and tidy. The staff are lovely, helpful and caring. I could not wish for a better place for my brother to be.

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Review from S H (Wife of Resident) published on 20 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am grateful for the personal attention given to the residents. I have been asked what interests, sports, and activities the resident enjoys and has been involved in. My husband feels loved and cared for. He is quite at peace. I have been warmly welcomed by the staff when I visit.

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Review from T B (Daughter of Resident) published on 2 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and all carers looked after Mum with so much care. All her needs were catered for. Mum was extremely happy and felt safe.
She enjoyed being with the other residents in the communal areas.
As a family, we cannot fault the manager and his staff for how they treated Mum and looked after her
at the end. Everything has been excellent.

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Review from S M (Son of Resident) published on 20 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff with a beautiful community spirit. Nothing seems too much trouble. My father has come a long way in a very short space of time thanks to the staff here.

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Review from K G (Daughter of Resident) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had to place our father gently due to a career breakdown at home where our father was trying to leave the house during the night. The management and staff have been fantastic they treat my dad with the respect and dignity he requires and ensure his care needs are met. We are offered food and drink
when we visit and are supported by all staff when visits are emotional for us as a family. Dad has gained weight since he has been at Tudor Lodge. The home is clean and smells nice and the environment is what our father needs to ensure he is safe. The maintenance man is fantastic nothing is too much for him. Dad participates in activities with Activites Coordinator who also brings in newspapers every day. My dad likes sports and the staff put sports on the social media website which helps keep my father stimulated.

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Review from O A (Grandson of Resident) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I would highly recommend Tudor Lodge, my grandmother was cared for with the utmost respect, all the care staff treated her like she was their own family member. The manager is very caring and will do anything to make the residents feel safe and loved, we didn’t have to ask for anything
as they were always one step ahead of us. When the time came and my grandmother passed away they made sure that she was in no pain and that myself and my family were looked after while we were there.

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Review from J P (Daughter of Resident) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was transferred to Tudor Lodge EMI/Residential Home from the hospital and the staff have been lovely with Dad, even when he's been very grumpy.
He is always clean and tidy, they have arranged for him to visit the foot clinic to have his regular checkup. We are kept well informed, if anything
happens, such as falls. The manager is always as pleasant as all the carers.

Reply from John Woodward, Manager at Tudor Lodge EMI/Residential Home

Thank you for your positive and much-appreciated review, it really does mean a lot to us to know the families and residents at Tudor Lodge are happy with the care they are receiving.


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Review from H P (Son of Resident) published on 29 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home manager has been so helpful taking mine and my sister's call late evenings and weekends to offer advice and support with our Mum's declining health. Mum is well cared for and the staff are fabulous with Mum, very caring and compassionate and Mum's dignity is always respected. I couldn't praise
the manager and his team enough, we are so pleased that Mum is receiving the care she needs and we can visit Mum anytime we like and we are offered lunch and refreshments throughout our visit.

Reply from John Woodward, Manager at Tudor Lodge EMI/Residential Home

Thank you for your review we will continue as a team to support you as a family and any questions you have please don't hesitate to call me.


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Review from Sandra G (Daughter of Resident) published on 24 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have seen a big improvement with my dad's care, if there's anything I'm not happy with it is dealt with quickly and rectified. I feel a lot more happier with his care. The home is a professional but friendly environment, showing positive attention to detail.

Reply from John Woodward, Manager at Tudor Lodge EMI/Residential Home

Thank you, Sandra, for your lovely review, we are so happy you are happy with your dad's care. We are striving to ensure we deliver a good service for our residents and families.


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Review from A A (Daughter of Resident) published on 4 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Tudor Lodge have been exceptional in their care for my mum and also for our surrounding family throughout a very distressing time. The manager has been a huge support to our family and always makes himself available to consult and provide guidance. The staff have always shown kindness and
consideration in their care, which is our number one priority.

Reply from John Woodward, Manager at Tudor Lodge EMI/Residential Home

Thank you so much for your lovely review of Tudor Lodge we strive to deliver a service where we are supporting all involved in the care of their loved one.


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Review from Maureen B (Daughter of Resident) published on 21 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum appears happy and secure. Her room and the home are always clean and tidy and she is treated with care and dignity. The staff seem very attentive and capable. We visit Mum in her room or the garden in the summer months and are always offered tea and biscuits.
I'd have no hesitation in recommending
Tudor Lodge EMI/Residential Home who look after Mum admirably.

Reply from John Woodward, Manager at Tudor Lodge EMI/Residential Home

Thank you so much for your review I will ensure that all staff are aware of how highly you think of the care they deliver to your mum and to the domestics on the great job they do keeping the home clean.


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Review from Karen T (Daughter of Resident) published on 18 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We urgently had to place Mum in respite. Everyone has been super kind, considerate and lovely to Mum and us.

Reply from John Woodward, Manager at Tudor Lodge EMI/Residential Home

Hi Karen it was our pleasure to care for your mum and to get to know her. I hope her moving closer to you is working out please give our love to your mum on your next visit also thank you for your review.


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Review from Aileen S (Wife of Resident) published on 17 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted with everything, the first time ever that my husband has not wanted to come home. Sitting with him just now, he has just remarked that this has been a great success, so that says it all.

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Review from Patricia L (Wife of Resident) published on 10 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is truly a CARE home. The manager was extremely helpful and efficient and this was reflected in the whole team. They were all always willing to help and had a lovely manner with residents. The home is spotlessly clean and residents shown affection and dignity. They all went above and beyond
in caring and the Manager was outstanding with the care of residents relatives. During my visits the food looked good and varied. To be highly recommended.

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Review from P P (Wife of Resident) published on 9 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I think overall the home is welcoming to visitors, providing tea and biscuits if wanted. I cannot give an answer regarding activities as I am not sure if there are any. Most of the residents are sitting in the lounge and we are allowed to visit ours in his room, as sometimes it can be quite noisy i.e.
other residents shouting and screaming. His clothes are washed frequently and he is always clean when we visit.

Reply from lalitha Kumar, Operations Manager at Tudor Lodge EMI/Residential Home

Thank you for taking the time to carry out a review of our service.
We will take on board the point raised and speak to the activities coordinator to evidence the daily planned activities as scheduled for the clients to enjoy on your next visit.
With regards to clients being unsettled, please do bear in mind that it's a dementia care home and at times clients can get unsettled if it's disturbing your visit please speak to the home manager or the senior on duty to help and support you.


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Review from Dawn B (Daughter-in-law of Resident) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The manager was very professional in everything he did making sure my father-in-law was given the best care possible. Nothing was ever a problem. Staff all good.

Reply from lalitha Kumar, Operations Manager at Tudor Lodge EMI/Residential Home

Dear Dawn,
Thank you for your lovely words, we will pass this review message to the home manager and the team.


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Review from Andrew D (Son of Resident) published on 23 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here six months and during this time the care has been excellent. The carers are professional, kind, friendly and extremely helpful. We have found, at all times, night and day, nothing is ever too much to ask. Mum is always very clean and well-presented. The home, despite its age, is always
very clean and is a credit to the staff who look after it. At this moment in time, Mum is at end of life. The care for her and us, while we have been staying, is first-class. We have experienced a number of carers returning to the home on their day off to see how Mum is. This, we find, a very unusual quality of care.

Reply from lalitha Kumar, Operations Manager at Tudor Lodge EMI/Residential Home

Thank you for the lovely review and appreciation.


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Current Review Score: 9.7 (9.732)

Overview of Review Score

The Review Score of 9.7 (9.732) out of 10 for Tudor Lodge EMI/Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.732 for Tudor Lodge EMI/Residential Home is calculated as follows: ( (149 Excellents x 5) + (38 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 194 Ratings = 4.732

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Tudor Lodge EMI/Residential Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Nov 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (2)

John

John Woodward

Job Title: Registered Manager

Joined: 2021

John is currently a registered manager at Tudor Lodge Care Home, commencing his employment in May 2021.


He holds a Level 5 Diploma in Leadership and Management in Health and Social Care.


John is dedicated to his role and has implemented numerous positive changes at Tudor Lodge. He ensures that all residents feel valued and prioritises delivering exceptional care.


John is supported by a highly skilled team of carers who are trained to the highest standards. Each carer is committed to ensuring the happiness and well-being of all residents at Tudor Lodge.


No image found

Hayley Atkins

Job Title: Deputy Manager

Joined: 2021

Hayley joined our team in August 2021 as a deputy manager, she is hard-working and always happy to help others.


Hayley welcomes all new staff and residents with a warm approach and shares her knowledge and skills with them.


She is a great team player and always makes sure that every resident is happy and well looked after.


Frequently Asked Questions about Tudor Lodge EMI/Residential Home

What types of Care is Tudor Lodge EMI/Residential Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Tudor Lodge EMI/Residential Home provide?

Day Care & Own GP if required are other types of care provided.

How many Rooms does Tudor Lodge EMI/Residential Home have?

There are 38 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Tudor Lodge EMI/Residential Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Tudor Lodge EMI/Residential Home to the centre of Folkestone?

0.5 mile(s) as the crow flies, distance by road may be significantly further.