Except for meal times, accommodate visits as per the family's request.
Tudor Lodge EMI/Residential Home has a Review Score of 9.7 (9.732) out of 10, based on 17 reviews in the last 2 years. Over all time Tudor Lodge EMI/Residential Home has 44 reviews.
Review from Rosemary R (Resident) assisted by family/friend published on 8 September 2016
Submitted via Postal Card •
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Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Caroline G (Daughter of Resident) published on 14 August 2016
Submitted via Postal Card •
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Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Mary W (Daughter of Resident) published on 14 August 2016
Submitted via Postal Card •
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Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lois J (Daughter of Resident) published on 14 October 2015
Submitted via Website •
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Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.7 (9.732) out of 10 for Tudor Lodge EMI/Residential Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.732 for Tudor Lodge EMI/Residential Home is calculated as follows: ( (149 Excellents x 5) + (38 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 194 Ratings = 4.732
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Tudor Lodge EMI/Residential Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 17 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 18 Nov 2022
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Manager
Joined: 2021
John is currently a registered manager at Tudor Lodge Care Home, commencing his employment in May 2021.
He holds a Level 5 Diploma in Leadership and Management in Health and Social Care.
John is dedicated to his role and has implemented numerous positive changes at Tudor Lodge. He ensures that all residents feel valued and prioritises delivering exceptional care.
John is supported by a highly skilled team of carers who are trained to the highest standards. Each carer is committed to ensuring the happiness and well-being of all residents at Tudor Lodge.
Job Title: Deputy Manager
Joined: 2021
Hayley joined our team in August 2021 as a deputy manager, she is hard-working and always happy to help others.
Hayley welcomes all new staff and residents with a warm approach and shares her knowledge and skills with them.
She is a great team player and always makes sure that every resident is happy and well looked after.