Upton House

Deal Road, Worth, Sandwich, CT14 0BA
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9.7 63 Reviews
  • Upton House, Sandwich
Upton House is situated in secure gardens and grounds and provides dementia, Alzheimer's and EMI care. This large Georgian house is in the pretty village of Worth, on the outskirts of Sandwich.

Upton enjoys a reputation that is a reflection of the ability, dedication and professionalism of its well motivated and highly trained staff.

The home has been established and run by the same family for over 39 years and offers spacious accommodation for 20 people with dementia.

Activities available include Art Sessions, Gardening, Music Therapy and Reminiscence.

Please call for further information.

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Care Provided by Upton House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 20 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Peter & Patricia Jolin
  • Person in charge
  • Sarah Davis (Registered Care Manager)
  • Admission Criteria
    • Private Self Funding
    • Ages 60+
  • Room Information
    • Single Rooms (16)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023

Funding & Fees Guide for Upton House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,450 – £1,550
    • Self-Funded Residential Dementia Care £1,450 – £1,550
    • RESPITE Self-Funded Residential Care £1,450 – £1,550
    • RESPITE Self-Funded Residential Dementia Care £1,450 – £1,550
  • (these prices are only a guideline, please contact Upton House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Upton House Reviews (63)

Total of 63, showing 1-20
9.7

Upton House has a Review Score of 9.7 (9.651) out of 10, based on 18 reviews in the last 2 years. Over all time Upton House has 63 reviews.

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Review from Philip L (Son of Resident) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Upton House for nearly three years now. We visit frequently and are always welcomed as though we are coming home, no matter what time of day (and often spur of the moment). On each visit, Upton still feels more like a country house with accompanying garden, than a care home.
Knowing that Mum is so well-cared for has reassured us from day one, especially when witnessing first-hand the warmth and thoughtfulness shown by all carers towards residents. Always smiling and working so hard to make sure all residents are as comfortable as possible. Highly recommended!

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Review from Harry C (Husband of Resident) published on 17 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was a resident at Upton House, which is a specialist Residential Care Home for persons suffering from Alzheimer's and Dementia, for nearly six years. The Home cares for residents up to a maximum of 20. My wife was only able to exceed her life expectancy as a result of the excellent standard
of care she received from the members of staff who looked after her with loving compassion and devotion, for which I will always be eternally grateful. I would commend Upton House to any family looking to find a Residential Care Home for a loved one suffering from this cruel and debilitating illness.

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Review from Mandy C (Daughter of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Upton House is a lovely homely care home that takes very good care of my mum. All of the staff are friendly, caring and professional at every visit I make and any time of the day. They treat Mum with dignity even when she is having a difficult day.
It is very hard to find a care home that is not all
plastic easy chairs and wall-to-wall laminate flooring even in bedrooms, however, Upton House creates a lovely, homely home, rarely found with a beautiful garden.
I cannot thank them enough for the patience and care they have shown Mum and I am so pleased I found this home and they had availability when Mum needed it as I cannot recommend them enough.

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Review from E T (Son of Resident) published on 22 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Upton House is fantastic!! The staff are all lovely and look after Mum very well. Three days a week music and singalong are provided and the residents all nod along and enjoy it. I would quite happily recommend Upton House to anyone as I know they would be well cared for.

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Review from Angela F (Granddaughter of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nanna who has dementia moved into Upton House in November 2024 because my grandad's health has deteriorated and is now unable to look after her. Since the day she moved in, I have absolutely no complaints the staff here are amazing and nothing is too much trouble for them and have really taken care
of my nanna. She is being really well looked after, they have entertainment for the residents, which my nanna really enjoys. The chef makes brilliant homemade cakes daily and fresh meals. My nanna is really happy here and is always clean. If she needs a doctor or anything they sort that out for her, the communication is brilliant between staff and family members. I am extremely happy that I chose Upton House for my nanna 10/10.

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Review from M C (Daughter of Resident) published on 23 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Upton House is wonderful. The manager and her team provided dignified care to my mum at all times. All staff are friendly and caring, they looked after Mum well and always with a smile for her. You could see they really care. It's difficult seeing a loved one move to residential care but I can 100%
say that the team made such a difference to Mum in her time there, we were reassured that she was in the right place. The support to us was also there from the owners and all the team. We are so grateful to them all and cannot thank them enough for looking after Mum like one of the family. It's a beautiful home with a lovely garden, entertainment, homemade cakes and well-cooked food - every little detail is thought about, the chef tailored meals to encourage Mum to eat. They have a dedicated staff member to make sure the residents have everything they need and a lovely team who look after the rooms. Too many things to mention in one review, but in summary highly recommend it.

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Review from Gregary T (Son of Resident) published on 1 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff and owners. Easy access and parking. Lots of different entertainment for residents. The staff are all very caring to residents and visitors. Helpful. Lovely state-type house and garden. Possibly could do with an onsite nurse for difficult decisions.

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Review from S G (Grandson of Resident) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad currently resides at Upton House. We have found the grounds, facilities and staff all to be perfectly suited for his needs. The care home is a lovely old building with idyllic surroundings and situated just a stone's throw from Sandwich where my Grandad lived for most of his life. We do not
get to visit as often as we should due to work constraints, however we are always kept well informed and regularly updated by the care team who go above and beyond to ensure Grandad's needs are met. Very happy with the services provided by the team and are relieved that Grandad is looked after well and in the right place.

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Review from Jan M (Sister-in-law of Resident) published on 15 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Upton House was a perfect place for my brother-in-law. He had isolated himself during the pandemic and was in great need of good care. Since we live in the United States, it was especially important that we knew he would be in a good caring, safe, lovely place where he could flourish. Once settled in
he 'came back to life', eating well and interacting with other residents and enjoying his life again. Many times we have related to friends and family about what a wonderful place Upton House was for him. We are very grateful to the staff and the owners for his good care.

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Review from Carolyn M (Friend of Resident) published on 2 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After months of solitude, my dear friend spent his last weeks at Upton House.
I couldn't have thought of anywhere better. He had a lovely room overlooking the garden, great food and lots of care and company, he was relaxed and happy. Thanks to all the kind and caring staff.

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Review from Jane L (Daughter-in-law of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Upton House is a very special place. It offers a dignified and caring environment for its residents and their families to enjoy what is a very upsetting and challenging time within a family. The care I see on display, not only to my mother-in-law but to all the residents, reassures me she is in safe,
caring hands. The staff are always friendly, professional and happy to welcome us inside, with the offer of coffee and cakes. We would highly recommend this care home.

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Review from S S (Daughter of Resident) published on 23 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Upton House since March 2023. After the initial 'settling in' period mum has become very settled. Mums' likes, dislikes and behaviours were quickly identified and managed by a team of dedicated staff. Upton House provides a warm, comfortable and caring environment for mum.
All the staff are extremely welcoming to visitors and you are always welcomed with the offer of refreshments and lovely homemade treats. The staff communicate with the family, my concerns or issues. Entertainment is provided throughout the week and family are invited to special events such as carols and firewood displays. Overall in conclusion mum is safe 25/7, and all of her needs are met. I feel that mum is now afforded a more dignified existence. Myself and mums other family are extremely satisfied with the level of care and support. It is a home-from-home with extended family!

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Review from Paul M (Son of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my mother has always been excellent. Lovely property and has plenty of staff. The rooms are nicely finished and comfortable. The food is good with dietary requirements seen too. I would recommend this home.

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Review from Lynette W (Daughter of Resident) published on 15 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident of Upton House for a little over a year now and is very content in her lovely room overlooking the garden. The standard of care has remained consistently excellent. The staff are professional, compassionate and responsive, with a good dose of humour and common sense thrown into
the mix. Nothing is ever too much, and being a small home, they can attend to any individual’s wants or needs, which makes it feel like their home rather than an institution. A tray of freshly made cakes with tea or coffee is offered at every visit, which is something that Mum would have done in her own home, thus allowing her to play the hostess.
We remain very happy with Mum’s care and can sleep well at night knowing that she is in very safe hands surrounded by people who truly care about her wellbeing.

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Review from Cleo N (Daughter of Resident) published on 14 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in Upton House for a full year now and remains happy and content.
Since Mum started living here, I have had peace of mind knowing that she is safe and well cared for.

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Review from Janice R (Friend of Resident) published on 9 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My overall experience whilst visiting Upton House has been very good. The carers are excellent with their clients, very caring, helpful in assisting with their needs. They are also excellent with the clients' visitors, who couldn't be treated any better. All the clients seem extremely happy in their
lovely surroundings.
As I have never seen their personal rooms. I am unable to comment on this.

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Review from Sue B (Daughter of Resident) published on 7 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for six weeks. I cannot fault the care, support, understanding and professionalism given to my mum and to the rest of her family by all the staff members at a very upsetting time. Visiting is never restricted and we are always made to feel welcome.
Within the short time Mum
has been at Upton House, she seems more settled and relaxed. The overall atmosphere of warmth and friendliness adds to the safe environment offered to the clients and I would not hesitate in recommending Upton House.

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Review from Cathy B (Daughter of Resident) published on 23 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Please refer to the authority's review of this care home. I removed my father from home and he has gone on to be happy and free to have contact with the outside world. Read the ongoing reviews and safeguard your loved ones.

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Review from M H (Niece of Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After my auntie has spent seven years at Upton House, I can only say a great big thank you to the owners and their lovely staff! They have made it possible that my auntie felt comfortable at difficult times in her life. We were always able to visit.

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Review from G B (Son of Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always friendly and complimentary of my mother. She always looks well and enjoys the food which is something she struggled with before moving to Upton House.
Every effort has been made with the Christmas festivities and the decorations in and around the garden are lovely.
Upton House
has given my mother a new lease of life.

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Current Review Score: 9.7 (9.651)

Overview of Review Score

The Review Score of 9.7 (9.651) out of 10 for Upton House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.651 for Upton House is calculated as follows: ( (174 Excellents x 5) + (26 Goods x 4) + (12 Very Poors x 1) ) ÷ 212 Ratings = 4.651

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Upton House is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 May 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Frequently Asked Questions about Upton House

What types of Care is Upton House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Upton House provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Upton House have?

There are 16 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Upton House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Upton House to the centre of Sandwich?

1.4 mile(s) as the crow flies, distance by road may be significantly further.