Upton House

Deal Road, Worth, Sandwich, CT14 0BA
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9.7 63 Reviews
  • Upton House, Sandwich
Upton House is situated in secure gardens and grounds and provides dementia, Alzheimer's and EMI care. This large Georgian house is in the pretty village of Worth, on the outskirts of Sandwich.

Upton enjoys a reputation that is a reflection of the ability, dedication and professionalism of its well motivated and highly trained staff.

The home has been established and run by the same family for over 39 years and offers spacious accommodation for 20 people with dementia.

Activities available include Art Sessions, Gardening, Music Therapy and Reminiscence.

Please call for further information.

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Care Provided by Upton House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 20 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Peter & Patricia Jolin
  • Person in charge
  • Sarah Davis (Registered Care Manager)
  • Admission Criteria
    • Private Self Funding
    • Ages 60+
  • Room Information
    • Single Rooms (16)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023

Funding & Fees Guide for Upton House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,450 – £1,550
    • Self-Funded Residential Dementia Care £1,450 – £1,550
    • RESPITE Self-Funded Residential Care £1,450 – £1,550
    • RESPITE Self-Funded Residential Dementia Care £1,450 – £1,550
  • (these prices are only a guideline, please contact Upton House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Upton House Reviews (63)

Total of 63, showing 21-40
9.7

Upton House has a Review Score of 9.7 (9.651) out of 10, based on 18 reviews in the last 2 years. Over all time Upton House has 63 reviews.

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Review from D L (Son of Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Upton House and all the staff have been great to my mother and for my mother. All the staff that I have seen seem to have fostered a great relationship with her. Nothing ever seems too much and she seems to be having a great time.

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Review from V L (Son of Resident) published on 4 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care provided in a warm and friendly environment by nice people. Family visits are encouraged (good tea and homemade cakes!) and regular events add interest and variety. In recent months there has been a barbecue in the garden, fireworks and carol singers. When necessary medical interventions
have been efficiently handled.
Mum settled into her new home quickly and seems happy.

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Review from M W (Son-in-law of Resident) published on 21 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having experienced and seen many dementia care homes in the area, Upton shines above all. My mother-in-law has settled well and we are finally safe knowing she is well looked after in a lovely setting suited to her. Staff are amazing and Upton has a great family feel, with proper home-cooked quality
food and well-organised family events throughout the year. While needing to be secure due to residents' needs, this is not obvious unlike other 'homes' that can feel institutional or clinical with obvious security on doors etc. Upton is a home in the true sense.

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Review from Christine P (Sister of Resident) published on 24 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I should like to commence my appraisal of Upton House by firstly saying thank you to the management and staff. My nephew, his wife and I had the momentous task of finding a home to care for my sister. Many questions arise when making such a decision, to put a close family member into a care home.
Uppermost in our thoughts comes the suitability for the person who is entering into care. What we found at Upton House was loving care for all residents, an amazing environment in which they could settle and a genuine care for their relatives. Nothing is too much trouble for the staff and they are always very welcoming when we visit. We are able to take my sister out on short trips and she is always happy to return to her family and friends at Upton House. The staff and ambience of Upton House are first class and we could not wish for a better home for my sister. She settled and adjusted to her new situation quickly without stress.

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Review from G H (Son of Resident) published on 8 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Upton House for over a year and has been really well looked after by all the staff. My brother and myself have been always looked after by the staff as well. Also during the pandemic, the home have managed it very well indeed.

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Review from J H (Son of Resident) published on 8 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were fortunate to secure a place for Dad at Upton House at short notice over a Christmas/New Year period and he has been well cared for in his time at the home and his health has improved. He has a great relationship with the staff who have come to recognise his unique sense of humour. Understandably,
due to Covid health protection measures, we have been unable to see more of the home other than the conservatory and lounge. Dad tells us his room is comfortable and has everything he needs and enjoys his food. Booking visits is stress free. We are comfortable knowing that Dad is happy in a caring and safe environment.

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Review from Martin L (Son of Resident) published on 7 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For the whole time my mother has been a resident, we have been subject to Covid restrictions, so face to face visits have been minimal. We visited in the last few weeks and were pleased to find my mother looking well, well-groomed and happy. The staff are always friendly. Whilst we have not been able
to see my mother's room, the lounge area where we meet is clean and comfortable. It certainly meets our needs. When we make enquiries, any questions are answered by staff. However, perhaps sometimes information is not initiated by Upton House e.g outbreak of covid at home. Possibly due to an oversight, but I was not informed. Also, I have not been fully briefed on what plans and timelines have been made for "normal" visiting after covid restrictions are lifted. Overall, we are very happy with the care Mum receives from all the staff at Upton House and this, of course, is our priority and the staff have coped remarkably well during the pandemic.

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Review from John B (Son of Resident) published on 7 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I placed our father in Upton House in the summer of 2021 and it has proved to be an excellent choice. It is a lovely house set in very pleasant gardens and whilst we have not been able to see much of the inside of the building, due to Covid restrictions, what we have seen seems to provide
a very comfortable environment for residents. The staff are cheerful, efficient, kind and attentive and I have complete confidence that my father is being very well cared for. When we visit, he always appears well-groomed and invariably says how good the staff are to him and how much he enjoys the food. I would be very happy to recommend this care home.

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Review from Nigel M (Brother of Resident) published on 7 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting arrangements have been well managed, with excellent attention to cross-infection, all protocols were in place. My brother's speech and general health and cleanliness improved when he moved in. He has substantial meals and refreshments every day, with tasty snacks in between. His hair, nails
and skin are looked after with daily moisturizing and grooming. Staff respond to his wishes throughout the day. His wardrobe is well managed, we have never seen him wearing another person's clothing. Staff answer the phone within 3/4 rings always and know exactly how my brother is, what he's eaten, wearing and doing. Access to the manager is immediate, I have full confidence that I'm listened to and that the highly competent staff respond appropriately. Feedback from staff about my brother's current state is honest, which reassures us he's in excellent hands and will be right through to the end. The environment inside and out is high quality and well maintained. This is an excellent place.

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Review from Jane B (Daughter-in-law of Resident) published on 7 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault Upton House. The managers always make us feel welcome and the support and advice they have provided us with is second to none. The house and gardens make it feel like a hotel rather than a residential home and residents receive a high standard of care. When we visit, we can see that my
mother-in-law is happy, safe and well looked after. All the staff have such a lovely relationship with her.

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Review from Barbara D (Daughter of Resident) published on 27 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother could not receive better care. I would not hesitate to recommend this care home to anyone looking for first-class dementia care. Following an unsuccessful very short stay in another care facility, I brought Mum home and researched many care homes and Upton house was the top of my list. Mum’s
has been kept very safe throughout this pandemic and this is a credit to all, owners, management and staff who all provide day to day care.

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Review from June L (Daughter of Resident) published on 23 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff very helpful and informative. Always approachable and notified of any concerns. Which are dealt with promptly. The meals are of a very high standard which my dad enjoys very much. A very professional visit was arranged, following all guidelines. When it was safe to visit when lockdown
eased, it was lovely to see my dad looking really well. Well done to all the staff and management at Upton House, surrounded by lovely well kept gardens.

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Review from Steve G (Son of Resident) published on 22 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Upton House have been fantastic in helping my Dad settle into the Care Home. I was surprised at how quickly he considered the Care Home to be his new Home, which has been very comforting to the family. We feel confident that he is being administered with all his medication. Dad comments
that he is very happy with the food that is served. We have found all the staff to be very friendly and always happy to deal with any concerns we have. Very nice living conditions and surrounding gardens.

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Review from Susan J (Daughter of Resident) published on 29 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In this small care home, staff know residents individually and this makes for a high standard of care and welfare. Family visitors have always commented on the friendly, welcoming atmosphere. On a typical visit, you can enjoy the atmosphere created by the staff - kindness, a sense of humour, attention
to detail, excellent cakes and refreshments. When Mum has been unwell, I have been kept informed and I always feel that Mum's health is monitored and appropriate action is taken. I can always talk to someone who knows her well. In normal times, activities such as visiting singers/musicians and chair-based yoga have been very enjoyable. Summer barbecues in the beautiful garden have been special. During 2020, staff have kept residents safe. It has been a relief to know that the established team of staff are local and that agency staff are not used. Mum has lived at Upton House for 4 years now and it feels as if we have acquired a lovely extended family, who care about her. Thank you.

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Review from Amanda S (Daughter of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Upton House is a very small home, therefore, all the staff know the clients very well which is great. The staff are all very friendly and nothing is too much trouble. The home is always very clean.

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Review from Paul G (Son of Resident) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very good home.
Caring staff - hands-on management.

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Review from B R (Daughter of Resident) published on 15 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Upton House is a care home for dementia/Alzheimer's patients. They treat each patient with the respect they deserve. The staff are very caring and understanding. The home has high standards of cleanliness and the food is wonderful. Upton has a very calm, relaxed atmosphere where the patients are well
looked after and happy. I can't praise it enough.

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Review from J W (Wife of Resident) published on 3 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been at Upton House over 5 years and I have visited very regularly. I and my daughters have been extremely happy with the care she receives. Without exception, all staff show a caring affection for all residents.
The entertainment, home-cooked food and lovely gardens all add to such a good
environment for my wife to be in.

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Review from A H (Granddaughter of Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my grandad's dementia diagnosis at the beginning of this year, he has rapidly declined. Upton House seemed like the perfect place for him to be in. It is friendly and all of the staff are approachable. My grandad is happy and has settled in well with the help of the fantastic staff.

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Review from E M (Wife of Resident) published on 6 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely pleasant environment, staff are wonderful with my husband.

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Current Review Score: 9.7 (9.651)

Overview of Review Score

The Review Score of 9.7 (9.651) out of 10 for Upton House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.651 for Upton House is calculated as follows: ( (174 Excellents x 5) + (26 Goods x 4) + (12 Very Poors x 1) ) ÷ 212 Ratings = 4.651

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Upton House is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 May 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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