Upton House

Deal Road, Worth, Sandwich, CT14 0BA
Submit a Review
9.7 63 Reviews
  • Upton House, Sandwich
Upton House is situated in secure gardens and grounds and provides dementia, Alzheimer's and EMI care. This large Georgian house is in the pretty village of Worth, on the outskirts of Sandwich.

Upton enjoys a reputation that is a reflection of the ability, dedication and professionalism of its well motivated and highly trained staff.

The home has been established and run by the same family for over 39 years and offers spacious accommodation for 20 people with dementia.

Activities available include Art Sessions, Gardening, Music Therapy and Reminiscence.

Please call for further information.

Show Upton House on the Map

Care Provided by Upton House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 20 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Peter & Patricia Jolin
  • Person in charge
  • Sarah Davis (Registered Care Manager)
  • Admission Criteria
    • Private Self Funding
    • Ages 60+
  • Room Information
    • Single Rooms (16)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023

Funding & Fees Guide for Upton House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,450 – £1,550
    • Self-Funded Residential Dementia Care £1,450 – £1,550
    • RESPITE Self-Funded Residential Care £1,450 – £1,550
    • RESPITE Self-Funded Residential Dementia Care £1,450 – £1,550
  • (these prices are only a guideline, please contact Upton House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Upton House Reviews (63)

Total of 63, showing 41-60
9.7

Upton House has a Review Score of 9.7 (9.651) out of 10, based on 18 reviews in the last 2 years. Over all time Upton House has 63 reviews.

Overall Experience

  • 58
  • 4
  • 0
  • 0
  • 1

Date Published

63
6
10
18
45

Review from L J (Daughter of Resident) published on 6 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the third home that my mother has been a resident in and the care and facilities have so far excelled the others. Although sadly my mother is unable to appreciate this, it is much easier to visit my mother in such a better environment. There is a lovely garden in which my mother can sit, we
have had family days in the garden with the famous bbq. Staff are always welcoming, friendly and understand my mother's needs.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D R (Son of Resident) published on 6 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always friendly and show caring to my mother. Good activities and regular barbecues help families to get together. Nice surroundings. Mums room is always clean and tidy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D H (Daughter of Resident) published on 6 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely mum suffers from Vascular Dementia and after living with us for 25 years, came to Upton in December 2018. Upton has been so good for her, she's put on weight, even occasionally picked up her pencils and done some drawing something which she hadn't managed to do for four or more years. The
staff here are brilliant and very kind, despite my mother often being fractious, demanding and difficult, they've been able to make her much happier than she was at home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C P (Husband of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic staff/service.
Respite stay.
Food was superb as was the care and service.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol C (Niece of Resident) published on 13 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Upton House is such a lovely place. The residents are well cared for and are happy. The staff are really caring people and have time to spend with everyone. My Aunt is very happy there. The staff love her and treat them all like family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L T (Daughter-in-law of Resident) published on 13 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was looked after very professionally but also treated as part of a family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P T (Son of Resident) published on 13 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was cared for extremely well in the last few years of her life.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter H (Son of Resident) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mym has now been in Upton House for 2 years, 4 months. We are extremely happy with her level of care. The staff are wonderful and her surroundings are home from home. We are pleased with the number of activities and we know she really enjoys the singing afternoons.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lyn H (Daughter of Resident) published on 14 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff second to none. Excellent care. Cosy, clean, food excellent. Family environment, you can't ask for any more. My Mum is looked after better than we as a family could have done. Upton House is just amazing.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T P (Son of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I live abroad and can only visit my mother on a monthly basis. It is thus very important to know that she is in a safe, caring environment. I feel that the staff at Upton House manage to provide good quality care and personal attention to residents needs.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pamela T (Wife of Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has only been a resident for four weeks so far I am very satisfied with his care. The staff are cheerful kind and attentive and I am very impressed. The home has a friendly happy atmosphere and I would not hesitate to recommend.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anthony H (Son of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staf very friendly and good. Management very good and helpful. Staff always have a joke with my Mum, she seems happy in herself, well looked after. My Mum has moments of being bossy but gets on with staff very well. Lovely surroundings, have different activities at certain times and decorate for Halloween,
bonfire night, Christmas, Valentines etc. BBQ in the garden in the summer. A warm and friendly environment.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David C (Son of Resident) published on 29 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with the excellent care and attention my dad receives from the whole team of dedicated carers at Upton House.
There is always someone on hand to attend to his needs.
The food at mealtimes are of a consistently high standard and there is a wonderful family atmosphere which is evident
on my frequent visits to see dad.
There is a lovely feeling of calmness about the whole place and this had undoubtedly helped to settle dad and make him more relaxed and happy in such a welcoming environment and friendly surroundings.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ann H (Daughter-in-law of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are completely happy and very pleased the care my mother-in-law receives. The home, the surroundings and staff are wonderful. The entertainment provided and food that is all home cooked is presented very well. We are always welcome with a smile and happily allowed in anytime.


A wonderful place

to spend your final years.


A* all round.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Deborah C (Daughter of Resident) published on 11 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Safe, warm, friendly environment. Fabulous activities, food, singers. More than satisfied at the excellent care my father receives.


Would highly recommend Upton House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Debbie S (Daughter of Resident) published on 2 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After two years at home with 24 hour care, the time had come for my mother to receive care home care. My cousin and I had visited many homes in the area and decided on Upton House, Worth, Deal.
My mother was welcomed by all the friendly staff and settled in. Her mobility was encouraged and immediately
improved. I am very impressed with the appetising menu delivered daily and the activities that are organised regularly for all the residents. My mother has been in Upton House now for 9 months and seems very settled, happy and content, which was always my goal.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paige A (Granddaughter of Resident) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's lovely to see my nan so happy, well looked after and has a laugh. It's nice to see the carers come and sit and have a chat with her. She loves living here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Clare H (Granddaughter of Resident) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home, always feels welcome, staff are excellent. The care my nan receives is amazing. She is so happy to be living at Upton House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M H (Grandson of Resident) published on 9 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Upton House gives outstanding care for my nan very friendly to myself and other members of my family. Always very clean and tidy food looks great. I will always know my nan is in safe hands at all times and will be happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jeremy H (Son-in-law of Resident) published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are superb at managing care providing mental and physical stimulation and exercise. The home puts on continual engagement and entertainment. Residents are all happy and kept in excellent condition and presentation is immaculate. All residents are addressed by name and adapted to depending on their
individual needs.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.651)

Overview of Review Score

The Review Score of 9.7 (9.651) out of 10 for Upton House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.651 for Upton House is calculated as follows: ( (174 Excellents x 5) + (26 Goods x 4) + (12 Very Poors x 1) ) ÷ 212 Ratings = 4.651

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Upton House is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 May 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet