The Vale Care Home

191 Willington Street, Maidstone ME15 8ED

9.4 31 Reviews

Funding & Fees Guide for The Vale Care Home

Funding Types Accepted

Self funding (Private)

Local Authority with Top-Up

Local Authority

NHS Continuing Healthcare (CHC) Funding

Weekly Charges per Person

Self-Funded Residential Care from £950
Self-Funded Residential Dementia Care from £950
RESPITE Self-Funded Residential Care from £1,025
RESPITE Self-Funded Residential Dementia Care from £1,025

(these prices are only a guideline, please contact The Vale Care Home to find out the exact price for your requirements)

Facilities

Close to Local shops

Gardens

Lift

Near Public Transport

Own Furniture if required

Pet Friendly (or by arrangement)

Phone Point in own room

Residents Internet Access

Smoking not permitted

Stairlift

Television point in own room

Wheelchair Access

Order by:

Review from Paula G (Daughter of Resident) published on 24 January 2020
Submitted via Website • Report

Overall Experience

This is a great care home. My Dad is in the home, he is enjoying his time there, and is well looked after. There is always something going on from bingo to singers. The meals are lovely, and there is plenty of variety. The staff are wonderful, they work very hard, and the home is kept clean.

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Review from R W (Granddaughter of Resident) published on 21 May 2019
Submitted via Website • Report

Overall Experience

My Nan stayed at The Vale for approx 15 months and I think the care she received was very good. When I visited I was made to feel welcome and that it was very much Nan's home. The carers were helpful and accommodating even though at times it seemed quite chaotic! The appearance of The Vale is a little

on the shabby side but don't be put off by this, it felt homely and not at all clinical. The carers treated Nan in the same way we did, with encouragement and reassuring her she was OK. This was both a comfort to her but also us. I would have no doubt in recommending The Vale to others.

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Review from Carina H (Granddaughter of Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience

My nan always seems happy and gets on really well with the staff. I cannot fault The Vale and the staff.

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Review from Chris B (Relative of Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience

Our welcome at The Vale has always been very friendly and warm. The staff are very caring and patient and professional. Our Aunt's room is very nice and comfortable, there is a general, pleasant atmosphere and cleanliness. As a whole we consider our Aunt is being cared for well, generally, her needs

are being met. To me, The Vale sometimes appears rather overcrowded with people sat everywhere, even in the corridor. We have been sometimes and it appears noisy.

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Review from Alison B (Niece of Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience

As relatives, we have always been made very welcome. Sometimes it is very frustrating when I try and ring up because the phone keeps cutting out.

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Review from Sue P (Daughter of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience

From my husband and my first visit, we found The Vale very friendly and homely. The staff are kind and considerate.

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Review from Maria L (Daughter-in-law of Resident) published on 17 January 2018
Submitted via Website • Report

Overall Experience

The staff there are so lovely, welcoming and friendly. We have not seen Mum as happy for years as she was at The Vale. She loved it there.
The manager and her deputy are amazing and they get to know them individually and what works for each of them to make them happy.
We can’t thank them enough

for getting to know her so well and being able to help her so much. We have some amazing photos of Mum joining in with the great activities. The manager and team certainly have created a loving place there.

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Review from Michael G (Grandson of Resident) published on 10 November 2017
Submitted via Postal Card • Report

Overall Experience

Nice friendly environment, the staff are always happy to help. The residents always look very happy.

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Review from C A (Daughter of Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience

The staff are hard working and I admire them for the job they do. I find them friendly and polite. I now have peace of mind that my mother is safe and has the level of care that I could no longer provide. I visit mum 2-3 times a week and have gotten to know the staff, so I have confidence in their abilities

- if mum's not well, they call the doctor (antibiotics this month). If her teeth go missing, they contact the dentist.

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Review from R C (Daughter of Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience

The Vale provides a lot of stimulation for the residents both on a personal level or group. The food is imaginative and good, both these things are important to my mother as she enjoys both. She is content at The Vale which makes me happy.

Reply from Cem Osman, Assistant to Director of Care at The Vale Care Home

The Vale is a large house, formerly the parsonage, and retains much if its original features. Management and staff are dedicated to the well-being of our residents and treat them with the uppermost dignity and respect and is the main priority of The Vale. We have a ‘Good’ rating for both Caring and Well-Led service, and an overall home rating of “Good” with CQC.

Some of our larger bedrooms have had the addition of en suite facilities; we continue to make improvements each year as suitable bedrooms become vacant for upgrades. All bedrooms without en suite facilities are very close to a large bathroom with bath hoist for those requiring aid. Our garden has a large patio and grassed area; residents tend to use the patio most often, therefore, plans are in place to extend this area.

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Review from Mary S (Friend of Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience

The Vale is a home offering good care and friendship to all residents. Staff are continuously monitoring frail and vulnerable residents. Residents look clean and tidy. Activities to promote mobility and mental activity are regularly done. Activities including local churches and schools take place. Medical

assistance is quickly obtained if required.

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The Vale Care Home

Care Provided by The Vale Care Home

Good to Know

Funding & Fees Guide for The Vale Care Home

Facilities