Westerham Place

Quebec Square, Westerham TN16 1TD
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9.4 39 Reviews
  • Westerham Place, Westerham
Welcome to Westerham Place Care Home, nestled within the picturesque Kentish town of Westerham. Surrounded by beautifully manicured gardens, the home combines the timeless charm of a Victorian country house with a relaxed, warm and welcoming atmosphere.

Westerham Place specialises in providing exceptional dementia care, with a dedicated team of qualified and experienced professionals available 24 hours a day to support your individual needs. The home takes pride in delivering person-centred long-term and respite care for older people, with a focus on promoting dignity and well-being for all residents.

Many of the spacious bedrooms feature high ceilings and all the charming characteristics of a Victorian property. Each room is equipped with en-suite facilities and fitted wardrobes, and residents are encouraged to personalise their space with their own cherished items.

To keep residents engaged and entertained, the team offers a diverse timetable of activities, including bingo, flower arranging, visits from entertainers, and regular appointments in the on-site hair salon. There's always something exciting happening at Westerham Place to brighten residents' days.

The talented chef prepares a varied menu of delicious home-cooked meals using locally sourced ingredients. They understand the importance of nutrition and cater to individual dietary preferences and requirements, ensuring that every meal is both nutritious and satisfying.

Schedule a visit to Westerham Place Care Home to discover how they can provide compassionate care and support tailored to your needs.

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Care Provided by Westerham Place

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 33 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Aysha Kibrya (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (31)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (31)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Westerham Place

  • Funding Types Accepted
  • Self funding (Private)
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,600
    • Self-Funded Residential Dementia Care from £1,650
    • RESPITE Self-Funded Residential Care from £1,600
    • RESPITE Self-Funded Residential Dementia Care from £1,650
  • (these prices are only a guideline, please contact Westerham Place to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Westerham Place Reviews (39)

Total of 39, showing 1-20
9.4

Westerham Place has a Review Score of 9.4 (9.388) out of 10, based on 7 reviews in the last 2 years. Over all time Westerham Place has 39 reviews.

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Review from Gill N (Friend of Resident) published on 22 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always get a lovely welcome from the staff. Nothing is too much trouble.

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Review from A C (Niece of Resident) published on 21 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt is happy in Westerham Place and is always singing the praises of the staff. She is very elderly and chooses not to get involved in many of the activities, but there are clearly many things for the residents to join in. She is fairly independent, but the staff are always willing to help with
her care.

Reply from Aysha Kibrya, Home Manager at Westerham Place

Thank you for your feedback, it's reassuring to know that our residents are satisfied with their care as we are always trying to find ways to improve our service and endeavour to make it person-centred. Kind regards.


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Review from C B (Daughter of Resident) published on 20 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At the start of Mum becoming a resident, she was not happy and felt people were not caring. However, this, over the last six months, has greatly improved. I feel much happier that with all Mum's difficulties, she is well cared for. All staff try really hard to accommodate all her needs. She is now mixing
more and appears a lot happier than when she was first a resident. The staff are top class for the care they give.

Reply from Aysha Kibrya, Home Manager at Westerham Place

Thank you for your comments; I will definitely share these with the staff team. It is much appreciated to know how we are doing, and the changes we can make as a team to raise our standards.


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Review from J P (Friend of Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my great friend here for nearly two years. She is happy and well cared for. The staff are very kind and good with all the residents. The rooms are attractively decorated and well furnished and the corridors are attractively decorated. I cannot say about the management or value for
money but the impression is certainly favourable. I have said that if I need to go into a home, I would choose to come to Westerham Place.

Reply from Aysha Kibrya, Home Manager at Westerham Place

Hello thank you very much for your feedback it is much appreciated. Your comments will be shared with the staff team. Please continue to share your comments and any ideas you would like to see in the home. Please remember to check our social media page for the latest updates and activities. Many thanks.


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Review from A C (Daughter of Resident) published on 14 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Westerham Place in December 2022. We have both been treated with huge kindness, care and empathy. I am always met with smiles and knowledgeable carers who always go the extra mile for my mother. Carers are patient and understanding and work to help and assist with various needs. Residents
are treated with dignity in a homely, compassionate, caring space.

Reply from Katie Wilkinson, Regional Manager at Westerham Place

Thank you for your kind words and feedback which we will share with the team. Regards.


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Review from Peter K (Friend of Resident) published on 10 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The moment that my wife and I walked into Westerham Place the atmosphere was very apparent. The staff are so friendly, happy, helpful and welcoming. It has a family feel, always clean without any unpleasant odours. I have had experience with care homes for relatives and this is by far the best.

Reply from Katie Wilkinson, Regional Manager at Westerham Place

Thanks for your feedback which we will share with the team, best wishes.


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Review from Anthony R (Son of Resident) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been a long-term resident at Westerham Place. The home is regularly modernised, updated and redecorated, with additional facilities provided for the benefit of the residents and their families/visitors. The staff are fantastic. They build up great relationships with the residents and families.
The care that they provide is outstanding. We are regularly updated in relation to health and medical issues related to my Mother and are issued with regular newsletters about the home and planned activities. Those activities often involve invitations to families to attend and participate. My Mother has never been more settled and happy. I cannot fault the home, the care that it provides or its staff.

Reply from Katie Wilkinson, Regional Manager at Westerham Place

Thank you for your kind feedback which we will share with the team, regards.


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Review from Sandra E (Daughter of Resident) published on 12 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Westerham Place for a year and it is a lovely place. The building and rooms are nicely decorated but the main attraction is the staff who are all fantastic. They are all so lovely and caring and really treat him well. They make him laugh and make him feel at home which is great.
I honestly am so happy that Dad is here as I know he is well cared for and as happy as he can be.
The food always looks and smells really good too, and they keep him well supplied with tea and cakes!

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Review from R T (Daughter of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This was my mother's first experience of respite care and she was very anxious about entering the home. A week later I took her home, she happily shared that if/when needed in the future she would not hesitate to return. The staff were caring, kind, fun and friendly. The home is spotless and the rooms
comfortable. The garden is lovely. Thank you, Westerham Place.

Reply from katie wilkinson, Regional Manager at Westerham Place

Thank you for your feedback, which we will share with the team, we look forward to seeing your mother again, when she feels the time is right for her, best wishes Westerham place team.


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Review from Helene G (Daughter of Resident) published on 5 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first inquiry, we found the staff to be first class, they listened to our needs and were really helpful and caring to our mum and us also. They made a really hard time so much easier, cannot praise them enough for being so good at what they do.

Reply from Kerry Coates, Home Manager at Westerham Place

Thank you so much for your review, I will share this with the team. It was also a pleasure having Mum stay with us and we would not hesitate to welcome her back.


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Review from Nicholas B (Son of Resident) published on 25 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Papa has been in the home for almost a year now and settled in both quickly and well. We have got to know his carers and have had many demonstrations of how much they care on an individual basis. They cope exceptionally well with his Alzheimer's and dementia. The place is well run in a kind and gentle
style and we are always welcomed as part of the care team. I have no hesitation in recommending Westerham Place and its care team.

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Review from Laura B (Daughter of Resident) published on 19 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am unable to comment on activities as refuses to join in anything. We are aware they provide a number of activities.

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Review from Jan W (Friend of Resident) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A pleasant experience visiting a friend. She seemed to be well cared for and her room was clean and tidy. The staff I met were friendly and helpful.

Reply from Kerry Coates, Home Manager at Westerham Place

Thank you very much, I will share your feedback with the team.


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Review from Heather G (Daughter of Resident) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Westerham Place for 6 years. The staff have been wonderful, giving excellent care and friendship. They always have a smile and make everyone feel very at home and comfortable. A fantastic team.

Reply from Kerry Coates, Home Manager at Westerham Place

Thank you very much, I will share your feedback with the team.


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Review from Graham N (Son of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Westerham Place care home is a lovely place with very caring staff, everybody has made my mum so welcome, the rooms are very clean and well decorated and the food is excellent. The care mum has been having has meant her health and wellbeing has improved a lot and I can honestly say she really enjoys
it there. A big thank you to all the staff, well done!

Reply from Claire Davis, Home Manager at Westerham Place

Thank you so much for the lovely review of our home. We are so pleased to hear that Mum is enjoying being with us. I shall pass on your lovely comments to all of the team here at Westerham Place.


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Review from Fiona S (Daughter of Resident) published on 17 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It certainly seems to be a genuinely good care home, the staff are friendly, attentive and have a real interest in the residents. They do not use agency staff so you and the residents see the same faces, which is great for my father, whose memory is not so good. I never feel brushed off when I call,
they are happy to answer questions and keep you well informed if any issues arise.

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Review from Joy R (Daughter of Resident) published on 20 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing place. Staff are efficient, friendly and caring but most of all my dad (who isn’t known for being an easy customer) has settled so well and is very happy and relaxed. The care he is receiving is first class in every way, even down to the finest of details. Such a huge relief to know he is safe,
happy and well cared for.

Reply from Claire Davis, Home Manager at Westerham Place

Thank you so much for the lovely review of our care home. I shall pass on your kind words to all of the team here at Westerham Place.


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Review from Valerie H (Relative of Resident) published on 9 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had the unfortunate experience of placing my aunt in a home where care was far from what we had hoped and feeling obliged to look for somewhere better we spent time looking and asking questions of various local providers. Westerham Care Home seemed genuinely caring of their residents and their
individual needs, unlike some. The overall environment in this home, the friendliness of the care team and willingness to fully understand my aunt's needs, even going to the length of when redecorating the room prior to her staying of doing so in her favourite colour, way above and beyond what we expected. In the nine months she has been there she has been calmer and extremely well looked after so much so that I no longer worry every day as I am one hundred per cent confident her interests are paramount and they will always react to her needs in the same way as I would have expected, I can now for the first time in a long time finally relax knowing she is in safe hands.

Reply from Claire Davis, Home Manager at Westerham Place

Thank you so much for your kind words and the lovely review of our home. This will be very much appreciated by all of the team.


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Review from I D (Son of Resident) published on 7 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Westerham Place having spent time previously with another care provider where the care was not ideal. Thankfully we moved mother to Westerham Place and she appeared to finally settle after her previous experience. All of the staff were attentive and clearly very caring, meeting her
sometimes demanding needs. The catering and refreshments were all good and plentiful which was very important to Mother. The home was run in a sleek and pastoral manor with an excellent atmosphere with a generally relaxing ambience. When mother was at end of life care and not leaving her room the care remained excellent and even more focused to make her comfortable. I would generally just say thank you to all of the staff and recommend this home to anyone who would need a caring, comfortable environment that ticks all the boxes.

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Review from C G (Daughter of Resident) published on 29 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Westerham Place over a year ago, and she has been very happy here. The staff are excellent, and they have shown great dedication in looking after my mother, and both she and her family are all very grateful for the wonderful care and kindness she has received. We are always greeted
with a smile, and there is a genuine warmth within the home. Westerham Place has a very homely feel and is a lovely building set in attractive grounds. We know that mother is in a safe pair of hands which is a great comfort to her family. I would have no hesitation in recommending this care home.

Reply from Claire Davis, Home Manager at Westerham Place

Thank you so much for your kind words, which I shall pass on to the team here at Westerham Place.


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Current Review Score: 9.4 (9.388)

Overview of Review Score

The Review Score of 9.4 (9.388) out of 10 for Westerham Place is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.688 for Westerham Place is calculated as follows: ( (56 Excellents x 5) + (23 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 80 Ratings = 4.688

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for Westerham Place is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Annabelle

Annabelle Purdie

Job Title: Care Home Manager

Welcome to Westerham Place Care Home, set in the historic Kentish town of Westerham.


We are proud to offer a warm and welcoming, family atmosphere, and I think that is what sets Westerham Place apart. We are a pet-friendly home and we have our very own resident cat.


Our residents and their families consistently tell us they love our personal touch, our homely feel, and our genuinely caring staff.


Frequently Asked Questions about Westerham Place

What types of Care is Westerham Place registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Westerham Place provide?

Palliative Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Westerham Place have?

There are 31 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Westerham Place?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Westerham Place to the centre of Westerham?

0.2 mile(s) as the crow flies, distance by road may be significantly further.