Westerham Place

Quebec Square, Westerham TN16 1TD
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9.4 39 Reviews
  • Westerham Place, Westerham
Welcome to Westerham Place Care Home, nestled within the picturesque Kentish town of Westerham. Surrounded by beautifully manicured gardens, the home combines the timeless charm of a Victorian country house with a relaxed, warm and welcoming atmosphere.

Westerham Place specialises in providing exceptional dementia care, with a dedicated team of qualified and experienced professionals available 24 hours a day to support your individual needs. The home takes pride in delivering person-centred long-term and respite care for older people, with a focus on promoting dignity and well-being for all residents.

Many of the spacious bedrooms feature high ceilings and all the charming characteristics of a Victorian property. Each room is equipped with en-suite facilities and fitted wardrobes, and residents are encouraged to personalise their space with their own cherished items.

To keep residents engaged and entertained, the team offers a diverse timetable of activities, including bingo, flower arranging, visits from entertainers, and regular appointments in the on-site hair salon. There's always something exciting happening at Westerham Place to brighten residents' days.

The talented chef prepares a varied menu of delicious home-cooked meals using locally sourced ingredients. They understand the importance of nutrition and cater to individual dietary preferences and requirements, ensuring that every meal is both nutritious and satisfying.

Schedule a visit to Westerham Place Care Home to discover how they can provide compassionate care and support tailored to your needs.

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Care Provided by Westerham Place

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 33 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Aysha Kibrya (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (31)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (31)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Westerham Place

  • Funding Types Accepted
  • Self funding (Private)
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,600
    • Self-Funded Residential Dementia Care from £1,650
    • RESPITE Self-Funded Residential Care from £1,600
    • RESPITE Self-Funded Residential Dementia Care from £1,650
  • (these prices are only a guideline, please contact Westerham Place to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Westerham Place Reviews (39)

Total of 39, showing 21-39
9.4

Westerham Place has a Review Score of 9.4 (9.388) out of 10, based on 7 reviews in the last 2 years. Over all time Westerham Place has 39 reviews.

Overall Experience

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  • 7
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Date Published

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Review from S M (Daughter of Resident) published on 23 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always been very happy with the wonderful care given to our mum and the compassion and patience shown by staff at Westerham Place. They always work very hard but over the past few months, they have done an amazing job keeping the residents entertained, reassured and safe from Covid-19. We are
so very grateful. Thank you so much from all the family.

Reply from Claire Davis, Home Manager at Westerham Place

Thank you so much for your lovely comments. I will pass these on to our team here at Westerham Place.


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Review from Roger D (Son of Resident) published on 19 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I feel very fortunate to have found this care home for my mother. She is very happy and comfortable. The staff have been exceptional in their care, especially during the last few months of the Coronavirus pandemic. We have nothing but admiration for the way they have looked after my mother
and would have no hesitation in recommending this care home.

Reply from Claire Davis, Home Manager at Westerham Place

Thank you so much for your kind words. I shall pass them onto the team here at Westerham Place.


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Review from Richard W (Son of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very grateful for the care given to my father for the last two years of his life. The wonderful caring staff of Westerham Place became like an extended family to us. We would visit my father every week for afternoon tea and the staff always greeted us warmly and would bring us tea and delicious
cake or biscuits while we chatted together in the comfort of the conservatory. We could see their genuine love and care for my father, expressed with a winning mix of affection and gentle humour. After the death of my mother and with my father's declining ability to cope, Westerham Place became like a second home to us. We had confidence that Dad was secure and well looked after. A real strength is the consistency of the staff team, together with compassionate and wise leadership. There was a calm and caring atmosphere in which all residents were made to feel at home. My father was clearly content. He received wonderful care right to the end. We are very grateful for all Westerham Place did.

Reply from Claire Davis, Home Manager at Westerham Place

Thank you so much for your lovely review of our home and for your kind words, which I shall pass on to all of the team.


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Review from D G (Son of Resident) published on 27 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day we first visited this home we were made to feel very welcome. We are very confident that our mother is receiving the best of care and nothing is too much trouble. The home is always clean and tidy - no smells and the staff are happy to chat and let us know how she has been. Would recommend
it to anyone.

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Review from Neil L (Nephew of Resident) published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful staff. Caring, attentive, professional, friendly and communicative.
My Aunt is very happy here and I cannot praise the staff enough.
The staff provide a warm, caring experience that feels like home for my Aunt. Thank you.

Reply from Claire Davis, Home Manager at Westerham Place

Thank you so much for your kind words. I shall pass on all of your lovely comments to the team here at Westerham Place.


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Review from Steve W (Grandson of Resident) published on 18 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother passed recently but I cannot state how wonderfully everybody looked after her up to the end. Not only my Nan but also the other members of the family all commented on how amazing the staff had been. How professional, compassionate and just friendly they all were whilst we were visiting
and being by her bedside. It's incredibly comforting to know she passed peacefully and in the best possible care. Thank you.

Reply from Claire Davis, Home Manager at Westerham Place

Thank you so very much for your kind words. It was a pleasure to look after such a lovely lady. She will be missed by all of the team here at Westerham Place.


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Review from Paul M (Son of Resident) published on 8 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first meeting with staff to discuss options for my father's care plan and when he visited the home himself to view it, both he and our family were dealt with professionally. It was clear from the start his daily needs would be fully met and future needs would be attended to as and when
they developed and when my father passed away at the care home everything was handled with sympathy and in a dignified manner.
All the staff gave my father wonderful care and attention which made his time spent at the home enjoyable and provided him with a sense of security knowing he was in good hands. I would certainly recommend Westerham Place to anyone who is in need of placing a relative in a care home for all the reasons mentioned above and the high level of care he received at all times.

Reply from Claire Davis, Home Manager at Westerham Place

Thank you so much for your kind review Paul. I shall pass on your comments to the team. Dad was thought of very fondly by staff and he will be missed, as will his family.


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Review from Sarah B (Granddaughter of Resident) published on 1 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandma lived here for nearly 20 years. She died in March 2018 having celebrated her 102nd birthday the previous September.


The staff became her family and they looked after her beautifully with care and compassion at all times. They always chatted with her throughout the course of the day (and

night at times) and it was evident that they saw her as a person and not just a resident. The food was fantastic and nutritious. Family and friends were always welcomed. Grandma always looked lovely with manicured nails and her hair done regularly in the salon. Her clothes were kept clean and we were always kept well informed if she needed anything.


Entertainment arranged for the residents was always relevant and fun and the staff made a special effort around birthdays and Xmas – Grandma would rather spend Xmas there with friends than with family!


The home is always kept very clean and there are never any nasty smells. It is a home in every sense and I would have no qualms in recommending it.


Reply from Claire Davies, Home Manager at Westerham Place

Thank you so much for your lovely review Sarah. It was a pleasure to care for your Grandmother and she is missed by all of the staff that knew her.


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Review from Janice L (Daughter of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional staff.
Beautiful setting.
Doesn't feel like a care home.

Reply from Claire Davies, Home Manager at Westerham Place

Thank you for your kind review. I shall pass your comments onto our team.


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Review from Janet M (Wife of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having viewed other homes for my husband this was by far the best and I have been very pleased with the home. The staff are lovely, patient and very kind. So really can't fault the place.

Reply from Claire Davis, Home Manager at Westerham Place

Thank you for your kind words. I shall pass on your comments to the team here at Westerham Place.


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Review from Philip C (Son of Resident) published on 27 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Westerham Place is a joy, as my mum loves living here. Every staff member shows love and care. My mum likes living here and enjoys the company of the other residents. The activity programme and organisation is exceptional.

Reply from Claire Davis, Home Manager at Westerham Place

Thank you for your kind words. I will pass on your comments to the team here at Westerham Place.


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Review from C C (Friend of Resident) published on 27 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is clean, warm and well furbished. The staff are welcoming and very caring of the residents. I have formed a very favourable impression of the home and the standard of care given to my friend.

Reply from Claire Davis, Home Manager at Westerham Place

Thank you for your kind words. I shall pass your comments onto our staffing team here at Westerham Place.


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Review from Louise F (Daughter of Resident) published on 20 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having found two previous care homes for my mother which were unsatisfactory for financial and service reasons, Westerham Place was actually recommended by a family friend who was employed in Social Services and referred us to the latest care reports for Westerham Place. Mum has been at the home now
for two years and is very happy there. She tells us she is never lonely and we know the staff are caring, respectful, and considerate in the way they deal with all situations. The home is well appointed, always clean and mum's bedroom and bathroom are quite spacious and comfortable. It's a great comfort to our family that she is in a secure and safe home, well cared for and happy.

Reply from Claire Daves, Home Manager at Westerham Place

Thank you for the review of our home. I shall pass on your kind words to the team here at Westerham Place.


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Review from Roger W (Son of Resident) published on 7 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Westerham Place is a wonderful care home. You know as soon as you walk into the home how much love and care the staff give to the residents. My mum is extremely cared for in every aspect. Nothing is too much trouble. The home is very clean and the rooms well fitted. I could not wish for anything better
for my mum.

Reply from Claire Davis, Registered Manager at Westerham Place

Thank you for your review. It is so nice to hear that you are happy with the care that is shown to your Mum. I shall pass on your kind comments to all of the team here at Westerham Place.


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Review from John W (Son of Resident) published on 26 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our family found the staff friendly and obliging.
We were always made to feel welcome and were kept informed of any issues.
Generally felt it was a well-run home.

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Review from Gillian G (Daughter of Resident) published on 30 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was in care here for 2 and a half years. I can only speak highly of our experience. All staff were extremely kind, every need was met. The rooms are very nice, all having ensuite facilities. Visitors are always welcome and next of kin always kept informed regarding their loved ones care. My
father's end of life experience cannot be faulted. He was made extremely comfortable and all the family was welcome to stay. They truly looked after us as well as dad.

Reply from Claire Davis, Registered Manager at Westerham Place

Thank you so much for your kind words Gill. It was a privilege to look after your Dad and it was lovely getting to know his lovely family too.


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Review from Pamela E (Resident) published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff very helpful, patient and becoming increasingly professional.
Food unimaginative but regular.
Coffee or Tea whenever required.
Exercise sessions each week.
Warmth maintained.
Visitors welcomed.

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Review from Sue B (Daughter of Resident) published on 21 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care has been very good on the whole. We have had an incident where wrong medication was given which was investigated and dealt with appropriately. Admin, however, is very hit and miss. Waited ten months to have three pictures put up. Took months to get incontinence pads sorted satisfactorily during
which time we had to provide them.

Reply from Kay Paul, Regional Manager at Westerham Place

Thank you for highlighting your concerns, we are pleased that the issues you raised have been addressed. We always appreciate feedback because we need to address any concerns people may have. We have asked the Manager to meet with you to ensure you are satisfied with the service your mother receives and if there is anything else we can assist with.


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Review from R C (Son of Resident) published on 19 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were kind, patient and caring. Dad was treated with affection and respect. They went out of their way to increase his comfort. He was able to organise his own day, not having to be dragooned into a strict programme. He enjoyed the food and the fact that at any time staff would bring him in tea
or cocoa and provide the visitors with tea and cake too.
His room was attractive with double aspect windows, plenty of room and with it's own bathroom. He was able to have his own pictures on the walls and could have had his own furniture if he had wanted. The public spaces were pleasant and spacious.

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Current Review Score: 9.4 (9.388)

Overview of Review Score

The Review Score of 9.4 (9.388) out of 10 for Westerham Place is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.688 for Westerham Place is calculated as follows: ( (56 Excellents x 5) + (23 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 80 Ratings = 4.688

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for Westerham Place is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Annabelle

Annabelle Purdie

Job Title: Care Home Manager

Welcome to Westerham Place Care Home, set in the historic Kentish town of Westerham.


We are proud to offer a warm and welcoming, family atmosphere, and I think that is what sets Westerham Place apart. We are a pet-friendly home and we have our very own resident cat.


Our residents and their families consistently tell us they love our personal touch, our homely feel, and our genuinely caring staff.