Whitfield EMI/Residential Home

107 Sandwich Road, Whitfield, Dover CT16 3JP
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9.6 35 Reviews
  • Whitfield EMI/Residential Home, Dover
Whitfield Residential Home is an attractive care home in the quiet village of Whitfield for up to 29 older people who have dementia care needs. The home is on the edge of the countryside with good links to the port of Dover.

You will find a friendly, homely and welcoming atmosphere with a good range of communal space and many of the bedrooms with en-suite facilities. There are also three twin rooms for people who wish to share.

A dedicated activities co-ordinator provides a lively and interesting range of entertainment with many activities arranged every week.

An excellent selection of traditional, home-cooked meals are prepared by the cook every day catering for all diets.

They have an experienced and well-trained team of staff who provide person-centred, individualised care.

1st Choice Care Homes has been awarded with the Investors in People accreditation.

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Care Provided by Whitfield EMI/Residential Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Lesley Sievewright (Manager)
  • Admission Criteria
    • Self funding, KCC referrals, NHS referrals, Respite Care private & KCC, Day Care private & KCC
    • Ages 65+
  • Room Information
    • Single Rooms (26)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 1

Funding & Fees Guide for Whitfield EMI/Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,500
  • (these prices are only a guideline, please contact Whitfield EMI/Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Except for meal times, accommodate visits as per the family's request.


  • Parking

  • On-street parking available outside home


Whitfield EMI/Residential Home Reviews (35)

Total of 35, showing 1-20
9.6

Whitfield EMI/Residential Home has a Review Score of 9.6 (9.596) out of 10, based on 13 reviews in the last 2 years. Over all time Whitfield EMI/Residential Home has 35 reviews.

Overall Experience

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Date Published

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22

Review from Deborah S (Daughter of Resident) published on 26 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad went into Whitfield Care Home straight from hospital. I cannot thank the staff enough for the care and compassion that my dad received at Whitfield Home. I would recommend this care home to everyone.

Reply from Lesley Sievewright, Home Manager at Whitfield EMI/Residential Home

Very lovely and supportive family who were always lovely towards all staff.


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Review from J T (Daughter of Resident) published on 26 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent the last 4 weeks of his life at Whitfield Care Home. He was treated throughout with dignity and compassion. The management team and staff were all so caring and made sure he was clean and comfortable at all times. They were also kind and supportive to us as a family and we would not
hesitate to recommend the home.

Reply from Lesley Sievewright, Home Manager at Whitfield EMI/Residential Home

Very lovely and supportive family who were always lovely towards all staff.


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Review from J M (Son of Resident) published on 30 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my first visit to Whitfield Residential Home, I have found I am always greeted as a friend, in a lovely welcoming manner. Staff cannot do enough to make my visit comfortable.
My dad is very happy and content and extremely well looked after, which is peace of mind for my family and myself.
The
accommodation is clean and well maintained and managed. Staff treat my father with respect and dignity and must have a great deal of patience and are so dedicated. Thank you!

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Review from G W (Wife of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at the home is excellent. The staff are professional, friendly and caring.

Reply from Lesley Sievewright, Home Manager at Whitfield EMI/Residential Home

Lovely family and very supportive towards your husband and the staff and always attend the parties.


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Review from Joanne R (Sister of Resident) published on 16 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After attending a Mexican BBQ that was put on for the residents and their families and numerous visits, the staff at Whitfield were amazing and friendly and went above and beyond to make the day special and that everyone was happy. Nothing was too much trouble, and it was so reassuring to see my sister
and fellow residents so happy and content. I feel very lucky that my sister is in a care home with amazing staff and a truly happy environment.

Reply from Lesley Sievewright, Home Manager at Whitfield EMI/Residential Home

You are very supportive towards your sister and all of the other residents and staff at Whitfield, always supporting us with our events for the residents.


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Review from Emma D (Daughter of Resident) published on 9 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just attended the summer BBQ at Whitfield residential home where my dad has been for about 3 months. It was a lovely afternoon with all the staff making sure the residents and guests had a good time, also a great singer to bring back memories.
So far this home has been great with my dad who
was very challenging when he arrived from hospital but is now much more himself, he is happy and the staff are kind and have been very helpful and understanding with me as I have found the transition to him being in care very difficult.

Reply from Lesley Sievewright, Home Manager at Whitfield EMI/Residential Home

She is a lovely caring daughter and very supportive towards the home.


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Review from Sheila W (Friend of Resident) published on 29 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

Witnessed a resident shouting and screaming from her chair. Care assistant stood directly in front of her, and shouted 'stop it, just stop it' repeatedly. I was horrified - this is not the way to communicate with any resident.
(I am a qualified mental health nurse).
She shouted this phrase several
times. My friend said that she often does this to residents.

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Review from K M (Wife of Resident) published on 20 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whilst initially disappointed with the building and interior, as a family we found it rather tired looking, it has been undergoing some re-decoration and the gardens are really nicely planted and kept. Over the next few days, then weeks, we found the staff to be extremely helpful and so good with my
husband. Post-op he was not able to walk very much but is now very mobile, eating well and interacts with his carers well who are hard-working, cheerful and patient!

Reply from Lesley Sievewright, Home Manager at Whitfield EMI/Residential Home

Very lovely and caring family who are very supportive towards their family member and staff.


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Review from K S (Daughter of Resident) published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The hardest decision in life is to pass the care of a relative to strangers. The team at Whitfield are caring, welcoming, compassionate and create a family atmosphere. Knowing they all genuinely care for my father eases the pain of losing him to dementia. He is content, settled, always clean, well fed.
He has put on weight eating home-cooked meals. Thank you for all you do.

Reply from Lesley Sievewright, Home Manager at Whitfield EMI/Residential Home

A lovely review from a very lovely family member, who is very supportive towards her husband and everyone else in the environment of the home.


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Review from P A (Wife of Resident) published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I always visit on a different day without warning and have been delighted to find the home is clean, warm and tidy. The residents (28 of them) all seem happy and content and the staff are all without fail, kind, caring and attentive to the needs of residents and while I would prefer to have my husband
at home with me, I am reassured that he is being cared for by the people who really do care.

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Review from Jane R (Daughter of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Whitfield care home for 10 years until her death in December 2023. For the last 2 years, mum has been nursed on end-of-life care. Throughout her time at Whitfield, she was treated with care and compassion. The Manager and the rest of the staff have been excellent, keeping
me informed of the changes in mum's condition, and always making sure that mum had whatever she needed in terms of care and equipment to keep her as comfortable as possible, right to the end. As I live a long way from Dover, it has been invaluable for me to have mum somewhere that I know provides such good care to people suffering from dementia. Thank you all.

Reply from Lesley Sievewright, Home Manager at Whitfield EMI/Residential Home

Thank you for the lovely review, it was a pleasure looking after your mum for all those years.


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Review from Martin G (Son of Resident) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home was found for our mum following a dementia-related hospitalisation in September 2021. We found the home absolutely brilliant with regard to Mum's complex needs and throughout her time there the entire staff team looked after Mum so well.
Their dedication, compassion, expertise, and
empathy were second to none this made us, the family, know Mum was in the right place. We could visit as often and for as long as we wanted.
The home in general and specifically Mum's room was well-appointed and kept.
If asked, the family would recommend this home without hesitation.

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Review from J S (Son of Resident) published on 9 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have so far found the overall experience when visiting this home to be very good. When I visit my elderly mother who is a permanent resident, she is well cared for and the staff are attentive to her needs. Whilst the home may look a little dated from the outside, it's what happens inside that is important,
so I am very satisfied that they are looking after my elderly mum.

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Review from Tony S (Husband of Resident) published on 29 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has only been in the care home for four months, so my view is limited to a short period of time and experience. She appears to be happy and contented and so am I.

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Review from Sheila H (Sister of Resident) published on 15 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am more than satisfied with the care that is given to my sister. She is well looked after in a safe environment.

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Review from Julia P (Daughter of Resident) published on 15 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lively, caring staff team who go to great lengths to ensure that my mother is treated as an individual. There is always an upbeat, happy atmosphere when visiting and I am made to feel most welcome. Whilst it may not be the most luxurious of homes it certainly has all the important elements of home.
Safe, fun and caring.

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Review from M T (Daughter of Resident) published on 3 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother has been a resident of Whitfield EMI care home for over six months. It's been really nice to see mum happy and well cared for. Every staff member works really hard to make mum happy and relaxed and at home. This includes management and catering staff too. It's like a large family. Big thank
you to all that works there.

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Review from D H (Daughter of Resident) published on 31 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Since March 2020 just wish we had more updates and maybe photo's or monthly newsletters. Just feel that we could have had more correspondence with the nursing home. Each time we phoned we could speak to our mother but she did not understand the situation and feel we could have had closer contact with
her. We feel we should have been able to see her at a safe distance.

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Review from P S (Daughter of Resident) published on 18 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Unfortunately due to covid, it has been restricted visits to my mum but have been able to telephone her. We are now allowed a visit and can sit with her and hold her hand. My mum is looked after well, always looking clean and tidy. All the staff have been very good through such a difficult time with
the covid. If I have any concerns I can always speak to the manager who has the answer to my questions.

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Review from Elaine A (Daughter of Resident) published on 28 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled in lovely. The staff are amazing and look after mum well. The staff are really friendly and professional. I can relax knowing mum is well looked after. I can't thank the staff enough.

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Current Review Score: 9.6 (9.596)

Overview of Review Score

The Review Score of 9.6 (9.596) out of 10 for Whitfield EMI/Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.596 for Whitfield EMI/Residential Home is calculated as follows: ( (101 Excellents x 5) + (27 Goods x 4) + (11 Satisfactorys x 3) + (2 Very Poors x 1) ) ÷ 141 Ratings = 4.596

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Whitfield EMI/Residential Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Lesley

Lesley Sievewright

Job Title: Care Home Manager

Joined: 2018

Lesley has worked in the care industry for over twenty-five years and has held the title of Care Home Manager at Whitfield Residential Home since 2018. She holds a Level 5 qualification in Health & Social Care (equivalent to a Foundation Degree) & a Registered Manager's Award (RMA).


Lesley is a compassionate and dedicated home manager and takes pride in making Whitfield a nurturing environment where residents feel valued, safe and supported.


Frequently Asked Questions about Whitfield EMI/Residential Home

What types of Care is Whitfield EMI/Residential Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Whitfield EMI/Residential Home provide?

Day Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Whitfield EMI/Residential Home have?

There are 26 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Whitfield EMI/Residential Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Whitfield EMI/Residential Home to the centre of Dover?

2.7 mile(s) as the crow flies, distance by road may be significantly further.