Whitfield EMI/Residential Home

107 Sandwich Road, Whitfield, Dover CT16 3JP
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9.6 35 Reviews
  • Whitfield EMI/Residential Home, Dover
Whitfield Residential Home is an attractive care home in the quiet village of Whitfield for up to 29 older people who have dementia care needs. The home is on the edge of the countryside with good links to the port of Dover.

You will find a friendly, homely and welcoming atmosphere with a good range of communal space and many of the bedrooms with en-suite facilities. There are also three twin rooms for people who wish to share.

A dedicated activities co-ordinator provides a lively and interesting range of entertainment with many activities arranged every week.

An excellent selection of traditional, home-cooked meals are prepared by the cook every day catering for all diets.

They have an experienced and well-trained team of staff who provide person-centred, individualised care.

1st Choice Care Homes has been awarded with the Investors in People accreditation.

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Care Provided by Whitfield EMI/Residential Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Lesley Sievewright (Manager)
  • Admission Criteria
    • Self funding, KCC referrals, NHS referrals, Respite Care private & KCC, Day Care private & KCC
    • Ages 65+
  • Room Information
    • Single Rooms (26)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 1

Funding & Fees Guide for Whitfield EMI/Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,500
  • (these prices are only a guideline, please contact Whitfield EMI/Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Except for meal times, accommodate visits as per the family's request.


  • Parking

  • On-street parking available outside home


Whitfield EMI/Residential Home Reviews (35)

Total of 35, showing 21-35
9.6

Whitfield EMI/Residential Home has a Review Score of 9.6 (9.596) out of 10, based on 13 reviews in the last 2 years. Over all time Whitfield EMI/Residential Home has 35 reviews.

Overall Experience

  • 14
  • 17
  • 2
  • 0
  • 2

Date Published

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22

Review from T K (Daughter of Resident) published on 22 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum seems to have settled really well at Whitefield, she especially likes sending time and chatting with the staff and some residents. It is still early days but mum seems happy most of the time. I'm happy so far with the care she is provided.

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Review from Jo F (Daughter of Resident) published on 3 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My father stayed here for two weeks respite during his Social Services care assessment. Poor care and not enough staff leading to neglect of service users. The place felt dirty and I could not sit up in my father’s room due to the horrendous smell. Several service users not washed and dressed and left
in nightclothes in the middle of the day. I saw no interaction from the staff and had to complain about films and radio being unsuitable for this age group. I was very pleased when my father was moved!

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Review from V B (Husband of Resident) published on 19 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit the home at least 3 times per week and my wife is always clean and comfortable. The staff are friendly and helpful and the home is always clean. My wife's room is en-suite and always clean and tidy and I am very happy in the way the staff to attend to her needs.

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Review from Sylvia W (Daughter of Resident) published on 7 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff, always cheerful with residents.
The home is clean and well decorated.
The rooms are excellent.
A varied diet is provided with well-cooked meals.
Plenty of entertainment provided.

Reply from Lalitha Kumar, Manager at Whitfield EMI/Residential Home

Thank you for a lovely feedback.


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Review from J E (Wife of Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The building is warm. The atmosphere is happy. The residence well cared for.
The staff are quick to sort residents' comfort.
The rooms are bright and comfortable.
The food good and my husband is happy and contented.

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Review from D V (Wife of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is very contented in this environment- the staff are very caring and friendly and the food is excellent. The rooms are comfortable and everywhere is clean. Security is excellent as are the management.

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Review from Julia S (Daughter of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has always received appropriate care with kindness and respect. Her needs are all met and staff treat her with empathy and warmth.
The home is always clean and fresh and there is always plenty going on. Nothing is too much trouble for the staff who are always welcoming.

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Review from Joanna P (Daughter of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very clean, well maintained and run residential home.
Very high level of attention to care of residents and commitment but staff. Food is excellent with attention to individuals needs.
Personal cleanliness for residents is a priority. Communal areas are clean and odour free and in good repair,
bright in colour and well lit. Facilities available are good and of interest. A warm welcome is always available as is tea and biscuits.

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Review from P G (Resident) assisted by family/friend published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly and professionally run.

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Review from M J (Daughter of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is a resident at Whitfield EMI/Residential Home. Mum is settled and contented here, she has made good relationships with the staff who are very caring and sensitive to her needs, they always offer refreshments for our family when we visit mum and are ready to give updates on mums mental and physical
condition. I feel contented when I leave mum that she is safe and well cared for. Thank you to all staff.

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Review from Carol B (Daughter of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother spent seven months in Whitfield Residential Home and I found the standard of care excellent.
The staff always found time to talk to myself and my mother and were first rate.
I cannot thank them enough for all they did for her.
The home was always clean, is bright and cheerful with a range
of activities and has a friendly welcoming atmosphere.
The only drawback was that the menu wasn't to my mother's liking, she is very fussy, but the staff worked with me to ensure she had a good diet.
It is the staff that make a home and these guys are first rate - helpful, caring and dedicated.
Couldn't have asked for better.

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Review from B B (Resident) published on 10 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy staying at Whitfield care home. The food is very nice. They look after me very well. The people that live here are all very good, they really make my day.

Reply from lkumar, home manager at Whitfield EMI/Residential Home

Thank you so much


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Review from S P (Resident) published on 10 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home provide comfort and safety. The staff are quite friendly and always helpful.

Reply from l.kumar, home manager at Whitfield EMI/Residential Home

So pleased to hear your lovely comments about Whitfield residential home


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Review from Annette S (Daughter of Resident) published on 10 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother come to the home on 27/10/15, it took her a while to settle as she had a very quiet living on her own in a small village. Every effort was made to give her a quieter time, she was also encouraged to make a friend of another resident. Every effort was made by staff to give her excellent care,
give her privacy when needed and to join in the activities on offer, which were very varied and regular. The staff and manager are all approachable, keep me well informed of any problems and issues. The standard of food is good and she is encouraged to drink regularly. If she is ill or a problem arises they always contact me. Following a recent stay in hospital despite being discharged when not fit for this they have done all in their power to keep her in the home and provide everything they can to help her get better.

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Review from Jean D (Resident) published on 10 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy staying at Whitfield Care Home. I like everything about the home, staff make me feel like this is my home.

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Current Review Score: 9.6 (9.596)

Overview of Review Score

The Review Score of 9.6 (9.596) out of 10 for Whitfield EMI/Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.596 for Whitfield EMI/Residential Home is calculated as follows: ( (101 Excellents x 5) + (27 Goods x 4) + (11 Satisfactorys x 3) + (2 Very Poors x 1) ) ÷ 141 Ratings = 4.596

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Whitfield EMI/Residential Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Lesley

Lesley Sievewright

Job Title: Care Home Manager

Joined: 2018

Lesley has worked in the care industry for over twenty-five years and has held the title of Care Home Manager at Whitfield Residential Home since 2018. She holds a Level 5 qualification in Health & Social Care (equivalent to a Foundation Degree) & a Registered Manager's Award (RMA).


Lesley is a compassionate and dedicated home manager and takes pride in making Whitfield a nurturing environment where residents feel valued, safe and supported.